virtual teams: making impactful human-to-human (h2h) connections

– 1 –www.yaelzofi.com

www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.

Virtual Teams Making Impactful Human to

Human (H2H) Connections

ISM Conference 2016

Yael ZofiPresenter

http://www.yaelzofi.com/

http://www.aim-strategies.com/



About the Speaker

Bridging the Human Connection in a Virtual World

Email: [email protected] (Yael): www.yaelzofi.comWebsite (AIM): www.aim-strategies.comBlog: www.virtualteamsguide.comLinkedIn: www.linkedin.com/in/yaelzofiFacebook: www.facebook.com/AIMStrategies

Current: Virtual Teams Expert & Cross Cultural Coach Founder & CEO, AIM Strategies® Professor at New York University

Prior: Global VP of LD/PMP with J.P. Morgan Change Mgt with PwC & Accenture

Selected Clients:AT&T, Credit Suisse, JP Morgan Chase, CIGNA, Nokia, General Electric, Goldman Sachs, Pfizer, MetLife, Philips, SG & Viacom

Featured In:Forbes, CNBC, Business Week, Silicon Valley Business Journal, Wall Street Journal, Halogen Talent Management, Harvard Business Review, Watch IT TV, Blog Talk Radio, Investors Business Daily, Life Meets Work, Selling Power, Mind Tools, Ezine, Execunet, All Business, Entrepreneur & Bloomberg.com





Virtual Teams Reality

COST CONSIDERATIONS

PEOPLE EXPERTISE

TECHNOLOGY ENABLERS





Work From Home?

Ineffective Communication ?

Virtual Team Challenges

Data / Info Management?





Trends Driving Virtual Collaboration

Globalization of Business

Workforce Demands

Behavior and Expectations of Younger Colleagues

Technology and Social Media

5 Generations in the Workplace





TEAMS Then & Now

“Virtual teamwork must also become more than a notion: teamwork must require theteam to work.”

Yael Zofi

V I D E O





T E A M S Then & Now

What challenges do virtual teams face in your world?

IMPACT

For Procurement?





Surveyed 150+ (today 680+) Virtual Mgrs/Teams

In-Depth Interviews with Industry Experts

Analyzed Results & Recognized Trends

TOPICS: Communication, Trust, Accountability, Conflict, Cross-Cultural Interactions, Virtual Team Setup, Lessons Learned & Future

AIM® Research Trends





52% 74% of VT members work beyond business hours

21% 37% feel that conflict is caused by lack of shared experiences

70% 88% see VTs as becoming increasingly prevalent

AIM® Virtual Team Trends





65%52% of virtual team members

work beyond business hours

prefer face-to-face communication

85% see virtual teams becoming increasingly prevalent

90% have team-wide meetings at least once a week

AIM® Key Findings





13%

18%

31%

31%

44%

52%

0% 20% 40% 60% 80% 100%

Isolation

Multitasking

Constant Meetings

Workload Awareness

Communication

Work Round the Clock

Challenges on a Virtual Team

Every Time Zone Is Your Time Zone





Building Human Connection

24%

27%

37%

65%

0% 20% 40% 60% 80% 100%

Forming Phase

Conflict

Communication

Relationship

Interactions that Benefit from Face-to-Face Communication





Don’t Hide Behind The Screen

Sources of Conflict

4%

4%

4%

6%

8%

13%

21%

33%

0% 20% 40% 60% 80% 100%

PhoneCommunication

MisunderstandCulture

Lack of Trust

No Face-to-Face

WrittenCommunication

Interpretation ofLanguage

InconsistentExpectations

Miscommunication





Interactions Lost in Translation

10%

40%

45%

47%

0% 20% 40% 60% 80% 100%

Accents

Time Zones

Cultural Differences

Problems with English

Global Obstacles





How Many Working Virtually?

Source: IDC, 2011

By 2019 of all workers

in industrialized countries may work

from home 2-3 days per week.

Source: TechCast (June 2013)

30%





Source: Dasha (2012 April 06)

44%

of multi-national organizations already use VTs.66%

Root5 Systemics Research (2013, July)

of company owners predict a rapid shift to VTs in their companies.





Source: UK Commission for Employment and Skills (2014)

57%

of businesses say that flexible working (including flexible hours and offsite working) is now standard practice.

50%

of employees say that the availability of flexible working in their workplace is important to them.

Source: UK Commission for Employment and Skills (2014)





89% of respondents indicated that the opportunity to work remotely is an important fringe benefit in a job.

25% of respondents value this perk so much that they’d accept a reduction in salary to continue working remotely.

Dasha. (2012, April 06)





Siemens Enterprise Communications (2012, Oct. 24)

E-mail and phone are most commonly used by virtual teams.

But only feel that those tools are sufficient.

93% 89%

54%





employees say poor communication cause for cross team failure.

Root5 Systemics Research (2013, July)

Less than of companies provide proper training framework.

33%

81%





Virtual Team Performance

MYTHLearning to manage teams virtually is about learning how to use the technology.

REALITYLearning to manage teams virtually requires understanding people and the collaboration process.

90% PEOPLE + 10% TECHNOLOGY





C O N N E C T

Email: [email protected]: www.linkedin.com/in/yaelzofiFacebook: www.facebook.com/AIMStrategiesFacebook: www.facebook.com/yael.zofiYou Tube Virtual Teams Channel: Yael ZofiTwitter: @yaelzofi

T: 718-832 - 6699 / 6767F: 718-832 - 6660AIM Co. Web: www.aim-strategies.comVirtual Teams Web: www.yaelzofi.comVT Mgrs Blog: www.aim-strategies.com/blog

Yael Zofi

