vidyo enabled customer engagement comes of age - vidyo
DESCRIPTION
More than 80% of modern consumers have smartphones and the number is still growing. With access to internet from smartphones, video communication in customer service is predicted to be the coming trend in customer engagement. Take a look at this brief information to know how visual communication and video communication will bring changes in customer engagement. More about Vidyo products: http://www.vidyo.com/products/TRANSCRIPT
83% OF CONSUMERSAGES 18 – 29 HAVE A SMARTPHONE
OF INTERNET USERS ACCESS THE INTERNET THROUGH THEIR MOBILE DEVICES TODAY 2 BY THE END OF 2015 3
OF KINDLE FIRE HDX CUSTOMER QUESTIONS NOW COME VIA THE AMAZON MAYDAY BUTTON 5
OF BANKS RATE MOBILE BANKING APPLICATIONS AS A HIGH INVESTMENT PRIORITY 7
OF BANKS REPORT INCREASING INVESTMENT ON CUSTOMER SERVICE AND CUSTOMER EXPERIENCE 7
OF AMERICANS WITH A HOUSEHOLD INCOME OVER $75,000 A YEAR HAD EXPERIENCE WITH VIDEO CALLING 4
CUSTOMERS WHO ARE FULLY ENGAGED BRING
FULLY ENGAGED POLICY OWNERS PURCHASE
OVER 100 OF THE 500 LARGEST GLOBAL BUSINESSES WILL INTRODUCEVIDEO-BASED CHAT BY 2018 FOR CUSTOMER-FACING INTERACTIONS
THAN ACTIVELY DISENGAGED POLICY OWNERS DO
THAN CUSTOMERS WHO ARE ACTIVELY DISENGAGED
VIDEO-ENABLED CUSTOMER ENGAGEMENT COMES OF AGE
88% 78%
25%
34% 75%
37% 22% MORE
TYPESPRODUCT
$75,000+
2 BILLIONSMARTPHONE USERS
MOREREVENUE
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VIDYO, INC. (CORPORATE HEADQUARTERS) 433 HACKENSACK AVE., HACKENSACK, NJ 07601, USA TEL: 201.289.8597 TOLL-FREE: 866.998.4396
EMAIL: [email protected]
APAC [email protected] +852 3478 3870
EMEA [email protected] +33 (0) 488 718 823
INDIA [email protected] +91 124 4111671
© 2015 VIDYO, INC. ALL RIGHTS RESERVED. VIDYO AND OTHER TRADEMARKS USED HEREIN ARE TRADEMARKS OR REGISTERED TRADEMARKS OF VIDYO, INC. OR THEIR RESPECTIVE OWNERS. ALL SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE, SYSTEM SPECIFICS MAY VARY. VIDYO PRODUCTS ARE COVERED BY ONE OR MORE ISSUED AND/OR PENDING US OR FOREIGN PATENTS OR PATENT APPLICATIONS. VISIT WWW.VIDYO.COM/PATENT-NOTICES FOR MORE INFORMATION.
WWW.VIDYO.COM
1 Pew Research Center, February 27, 2014 http://www.factbrowser.com/facts/14672/2 DazeInfo, “Internet Around the World: 25% People Access Internet Through Mobile Devices!”, April 3, 2014 http://dazeinfo.com/2014/04/03/internet-around-world-25-people-access-internet-mobile-devices/3 DazeInfo, “2 Billion Smartphone Users By 2015: 83% of Internet Usage From Mobiles”, January 23, 2014 http://dazeinfo.com/2014/01/23/smartphone-users-growth-mobile-internet-2014-2017/4 Mashable, “One in Five Americans Make Video Calls”, October 13, 2010 http://mashable.com/2010/10/13/video-calling-stats-pew/5 Amazon.com, “75% of Kindle Fire HDX Customer Questions Now Come via the Mayday Button - Average Response Time is Just 9.75 Seconds”, June 13, 2014 http://www.businesswire.com/news/home/20140613005080/en/75-Kindle-Fire-HDX-Customer-Questions-Mayday#.VRBjgUKZDjQ\6 Gartner, “Gartner Report Highlights Growth of Contextualized Video Chat Support”, January 9, 2015 http://www.onsip.com/blog/2015/01/09/gartner-report-highlights-growth-of-contextualized-video-chat-support7 Efma, “Innovation in Retail Banking 2014”, October 2014 http://www.efma.com//index.php/resources/studies/detail/EN/1/507/1-195YPE8 SAP, “44 Facts Defining the Future of Customer Engagement”, October 13, 2014 http://www.news-sap.com/44-facts-defining-future-of-customer-engagement/
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