verbal and non verbal communication skills
TRANSCRIPT
Verbal and Non Verbal communication skills.
Luke Taylor
Verbal Communication
• Verbal communication skills refer to any noises or sounds you make when you’re trying to get a message across to another person
• For example, saying “Do you know what time it is?” is a verbal communication
• If the reply to the question is “hmm” it is also a verbal communication.
Non Verbal Communication
• Non Verbal communication is where no sound or noises is involved but the actions are still understood.
• People can tell how you feel through your body language and actions you make.
• Also sign language is used to communicate between two different people.
• Facial expressions are non verbal communications e.g ‘sad face’ showing you’re sad or upset
Ten Examples of Good Communication Skills
• Clear speaking language so they can understand what you’re saying
• Suitable body language - open and non threatening
• Positive Facial Expressions – smiling
• Listening – taking in with what people are saying
• Eye Contact – so you know that people are engaged
• Gesture’s – shaking of a hand
• Posture – sat up straight
• Sound – no swearing
• Haptic (touch) – hand shaking
Consequences of Bad Communication
• No friends due to lack of friendly communication
• Harder chance of getting a job – as you need to get your point across and stand out
• Presentations – people will get bored and be uninterested with what you are saying.
• Is a theory Egan made up about non verbal communication skills were helpful in normal communication. His theory shows that basic non-verbal communication can help a person feel more involved and cared for.
Eden Soler Theory
Eden Soler Theory
• S: Sit squarely; by doing this it shows that a service provider is involved with their client. Egan states " the bodily direction you adopt shows the message that you are involved with the client"
• O: Keep an open posture:• L: Lean: by leaning forward when a person is talking to you, it shows
that you are involved and listening to what the person has to say.• E: Use good eye contact-having good eye contact with a client
shows that you are listening and that you are not distracted. It shows you are involved because you are focusing on the person you are talking to.
• R: Be relaxed: it is important to keep still and not move about when a person is talking to you.