verbal and non verbal communication skills

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Verbal and Non Verbal communication skills. Luke Taylor

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Page 1: Verbal and Non Verbal Communication Skills

Verbal and Non Verbal communication skills.

Luke Taylor

Page 2: Verbal and Non Verbal Communication Skills

Verbal Communication

• Verbal communication skills refer to any noises or sounds you make when you’re trying to get a message across to another person

• For example, saying “Do you know what time it is?” is a verbal communication

• If the reply to the question is “hmm” it is also a verbal communication.

Page 3: Verbal and Non Verbal Communication Skills

Non Verbal Communication

• Non Verbal communication is where no sound or noises is involved but the actions are still understood.

• People can tell how you feel through your body language and actions you make.

• Also sign language is used to communicate between two different people.

• Facial expressions are non verbal communications e.g ‘sad face’ showing you’re sad or upset

Page 4: Verbal and Non Verbal Communication Skills

Ten Examples of Good Communication Skills

• Clear speaking language so they can understand what you’re saying

• Suitable body language - open and non threatening

• Positive Facial Expressions – smiling

• Listening – taking in with what people are saying

• Eye Contact – so you know that people are engaged

• Gesture’s – shaking of a hand

• Posture – sat up straight

• Sound – no swearing

• Haptic (touch) – hand shaking

Page 5: Verbal and Non Verbal Communication Skills

Consequences of Bad Communication

• No friends due to lack of friendly communication

• Harder chance of getting a job – as you need to get your point across and stand out

• Presentations – people will get bored and be uninterested with what you are saying.

Page 6: Verbal and Non Verbal Communication Skills

• Is a theory Egan made up about non verbal communication skills were helpful in normal communication. His theory shows that basic non-verbal communication can help a person feel more involved and cared for.

Eden Soler Theory

Page 7: Verbal and Non Verbal Communication Skills

Eden Soler Theory

• S: Sit squarely; by doing this it shows that a service provider is involved with their client. Egan states " the bodily direction you adopt shows the message that you are involved with the client"

• O: Keep an open posture:• L: Lean: by leaning forward when a person is talking to you, it shows

that you are involved and listening to what the person has to say.• E: Use good eye contact-having good eye contact with a client

shows that you are listening and that you are not distracted. It shows you are involved because you are focusing on the person you are talking to.

• R: Be relaxed: it is important to keep still and not move about when a person is talking to you.