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The Value of SAP Solution Manager 7.1

Application Lifecycle Management, SAP Active Global Support



Our customers say:

SAP Solution Manager maps all functions needed

Cut total cost of ownership by more than 30%

30% future savings in implementation projects

50% of time saved in test management

Technical downtime reduced by more than 50%

Reqm

De

Operate

Optimize



RUN BETTER.

Choithram & Sons:

SAP Solution Manager maps all functions needed

“SAP Solution Manager has mapped all the functionality we needed including th

roadmap, solution documentation, best practices, testing, and change managem

to effectively monitor our SAP project using SAP Solution Manager. We have be

convenience of the solution documentation capability, which enables a global reeasily accessible by our teams, and we have seen a reduction in time spent in m

progress by deploying SAP Solution Manager as the implementation tool. We p

Manager more in sustaining and improving our SAP landscape.”

Carel Du Plessis

Chief Financial Officer

Choithram & Sons

SAP Custpo



Siriraj Hospital:

Cut total cost of ownership by more t

“With the help of Siemens IT Solutions and Services, andof the Run SAP methodology in the area of incident mana

management, and root cause analysis, we were able to cu

ownership by more than 30% within the last fiscal year, wrequest backlog by 90% at the same time.“

Viroje Chongko

Deputy Dean of

Siriraj Hospital

CHANGE BETTER.

SAP Custpo


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FREUDENBERG IT:

30% future savings in implementation p

"After the expert guided implementation session for solution

achieved a clear concept of application lifecycle managemen

Manager, and learned, in details, how to build our business-maintain the relevant documentation. We also learned how t

business structure with the solution documentation assistant

and business process repository guided us how to reuse acc

We expect it will save us over 30% on our efforts in our futur

projects."Lu Hua

Service Level Manager

Freudenberg IT (Suzhou

IMPLEMENT BETTER.

SAP Custpo



XinAo Gas Investment LTD.:

50% of time saved in test management

“The business process change analyzer pilot service has been very

towards implementing business process change analysis and realizSolution Manager. Following the guidance provided during this serv

document two core business processes in SAP Solution Manager, g

reuse the documentation in testing and other scenarios. In additionhelped us to identify the test scope more quickly than in the past wh

manually. The time required has been reduced by 50%, and so has

execution. With this service, we have learnt more about how poweris!"

Jinbiao Xu

Chief Inform

XinAo Gas

TEST BETTER.

SAP Custpo



Rio Tinto Services Limited:

Technical downtime reduced by more tha

“We are running our single instance SAP solution on a global ba

departments demand continued operations 24 x 7. As a conseqularge periods for planned downtime. With the help of SAP Active

successfully deployed the latest support packages for BI 7.0 with

downtime being reduced from 18 hours to 8.5 hours compared t

package implementation.“

Steve Somerville

Manager Applications

Rio Tinto Services Lim

OPTIMIZE BETTER.

SAP Custpo



Rem

D

Operate

Optimize

SAP Solution Manager - Overview



Requirements and DesignEnhanced business blueprint

Reverse Business Process Documentation

Require-ments

a

Deploy

Operate

Optimize



© 2012 SAP AG. All rights reserved.

System landscape and

infrastructure documentation

SAP ERP

DEV

TST

PRD

TST

DEV

PRD

Single source of

truth

Infrastructure

SAP CRM

Business process documenwith enhanced business blueprinting or

reverse business process documentation

Non-SAPbusiness

apps

A perfect solution for documentationSAP Solution Manager and Infrastructure Management

Infrastructure management tools extend SAP Solution Manage

into an IT infrastructure.

http://localhost/var/www/apps/conversion/tmp/scratch_2/Demos/02_Demo_RBPD_71_Aug2011_MM.exe

http://localhost/var/www/apps/conversion/tmp/scratch_2/Demos/01_Demo_4_1_EBB_short_demo.exe

http://localhost/var/www/apps/conversion/tmp/scratch_2/RunSAP%20Partner/MM_PPT_Demos/Kurzdemos/01_Demo_4_1_EBB_short_demo.exe

http://localhost/var/www/apps/conversion/tmp/scratch_2/RunSAP%20Partner/MM_PPT_Demos/Kurzdemos/02_Demo_RBPD_71_Aug2011_MM.exe




SAP Solution Manager 7.1 improves SAP Solutions

CIO Value Framework

Business

Continuity Efficiency Time to Market

Enhanced

Business

Blueprint

Deliver More Innovation through better Business – IT alignment

and optimal usage of SAP Solution

Manager accelerators

Run Morebecause EBB usage provides stepping

stone for optimized testing

Deliver Faster on one platform – no separation

between business models and

system configuration

Reverse

Business

Process

Documentation

Optimize costs through usage of RBPD

within SAP Enterprise

Support

Deliver More Innovation through better visibility into as-is

processes and easier discovery of SAP

delivered innovation

Run Morebecause RBPD provides stepping stone

for optimized testing

Run Better through clear visibility of busines

into actual SAP usage




Test automation fram

Ce

in

Test capabilities provided by SAP Solution Manager allow you to reduce cost

errors in a production system while improving the test coverage

Optimized testingthrough scope optimization and test automation

Business Processes

Smooth integration with best-of-breed te

Scheduled execution of unattended autoremote locations

Change impact analysis and work flow to

activities for damaged test cases

Test scope reduction of 30%-50% at 100% test coverage

Accelerated, risk-based test-scope identification forregression tests

Business process change analyzer

http://localhost/var/www/apps/conversion/tmp/scratch_2/Demos/04_Demo_QM_Exe_Regr_Test.exe





http://localhost/var/www/apps/conversion/tmp/scratch_2/Demos/03_Demo_QM_ChangeImpAnalysis_BuFu.exe

http://localhost/var/www/apps/conversion/tmp/scratch_2/RunSAP%20Partner/MM_PPT_Demos/Kurzdemos/04_Demo_QM_Exe_Regr_Test.exe

http://localhost/var/www/apps/conversion/tmp/scratch_2/RunSAP%20Partner/MM_PPT_Demos/Kurzdemos/03_Demo_QM_ChangeImpAnalysis_BuFu.exe



IT Service ManagementRequire-ments

a

Deploy

Operate

Optimize




Key steps achieved with SAP Solution Manager 7.1

CRM 7.01

SAP SolutionManager 7.0

S

ITSM

ALM

State-of-the-art service desk

Simple but flexible user interface

Usage rights that cover the complete

customer solution

Extendable to IT service management

SAP Solution Manager integrates application lifecycle managemen

IT service management processes on a single platform.

http://localhost/var/www/apps/conversion/tmp/scratch_2/Demos/05_Demo_Servicedesk.exe















SAP Solution Manager 7.1 provides value to the CIO

CIO Value Framework

Business

ContinuityEfficiency Time to Market

Application

Incident

Management

Minimize Impact through state-of-the-art

service desk with optimal

integration into SAP AGS

Optimize costs through usage for the whole

solution

Run Morethrough optimal capturing of specialist

knowledge – all service engineers can

benefit from gurus



Application & Technical

OperationsMonitoring and alerting infrastructure

End user experience monitoring

Require-ments

Deploy

Operate

Optimize




Monitoring and alerting infrastructureCoverage and advantages

Monitor Alert

Unified monitoring infrastructureSystem, DBMS, and host monitoring

Connection monitoring

Process integration monitoring

Avoid alert floodiUnified alert inbox

Alert correlation and p

!

End user experience monitoring

Automated execution of recordedend user scenarios

Measurement of availability and response timesfrom end user point of view

Direct access from monitoring to root-causeanalysis (end-to-end trace analysis)

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Business Process Improvement Standardized Methodology with Business Process Analytics

Get GlobalTransparency

1

Identify Org Unitsto be analyzed

2

Perform Detail

Analysis

4

Identify Root

Causes (RC)

5

Create F

Diagra

6

Define ActionPlan

7

Visualize Impacton Benefit/Value

Categories

8

Identify for olRedu

3

CoAchieve

Trend

9

http://localhost/var/www/apps/conversion/tmp/scratch_2/Demos/06_BPMon_MM.exe



































CIO Value Framework

BusinessContinuity

Efficiency Time to Market

Technical

Operations

Minimize Impact through pro-active alerting

for the whole solution

Optimize costs through usage for the

whole solution

Run Morethrough unified inbox and alert

propagation

Business

Process

Operations

Optimize Costs through busienss process

stabilization (= investment

protection) and business

process improvement (get

the maximum for your SAP

investment)

Run betterthrough predefined throughput a

backlog indicators which allow

business to improve the execution

their business processes



Optimize Usage with

Dashboards Require-ments

a

Deploy

Operate

Optimize




Management dashboardExamples from the dashboard application library




How to Measure the Value of Application Lifecycle Mana Available Metrics with SAP Solution Manager 7.1

Business

Continuity

Time to

Market

Score

Zones™

Zero negative serviceimpact by changes

Mission Deliver faster fromrequirement to deploy

Im

Time without outage

System performance

Backlog and throughput

Database growth

No. of redundant customcode objects

No. of open ITSM requests

No. of status iterations in

ITSM request processing

SLA fulfillment

Time spent on ITSM

request processing

No. of emergency changes

No. of open test cases




SLA fulfillment

Time spent on ITSM

request processing

No. of redundant custom

code objects

N

a

S

N

N

S

No

No

Metrics

Efficiency

More projects with thesame staff

No. of open test cases




SLA fulfillment

Time spent on ITSMrequest processing

Incident effort

Maintenance effort

No. of redundant custom

code objects

*) Plann





CIO Value Framework

BusinessContinuity

Efficiency Time to Market

Management

Dashboards

Run betterbetter through improved visibility into IT„s

impact on business success




Result: Advantages of SAP Solution Manager 7.1

“SAP Solution Manager 7.1

helps you to manage your

entire solution. In fact, it is

easy to extend to all of

your IT.”

“

“

SAP Solution Manager 7.1 scores high

Value framework

S

S

Business Continuity

Time to Market

Compliance



Knowledge Resources




SAP Solution Manager Road Map Service

YOU GET FIVE EXPERT GUIDED IMPLEMENTATIONS PER YEAR WITHIN SAP ENTERPRISE SU

SAP Solution Manager

Road Map Onsite ServiceSAP MaxAttention support

SAP Safeguarding services

SAP Solution Manager

Road Map

Remote Service

SAP Enterprise Support

Configuration

SAP Solution Manager Processes

SAP Solution Manager Blueprint

SAP Solution

Manager Setup

SAP

by-s

using

Execution, 2 –3 hou

same day

Partacce

who

remo

durin

Empowering, Web s

hours each morning

Parti

demo

their

own

Man

Expertise on demanexecution

Expert Gu

Implemen

IMG

There is a Very High Chance that We Satisfy Your Orche




There is a Very High Chance that We Satisfy Your Orche

Needs - Challenge SAP before Looking Out for 3rd party

Service Marketplace and SDN

SAP Public Web:Service Marketplace

service.sap.com/solu

SAP Developer Netw

www.sdn.sap.com/irj/

Expert Guided Implementations

service.sap.com/solutionmanager => Services => Expert Guided Implementations

ooks

SAP Solution Manag

http://www.sap-press.de

http://localhost/var/www/apps/conversion/tmp/scratch_2/service.sap.com/solutionmanager

http://www.sdn.sap.com/irj/sdn/alm


http://www.sap-press.de/






http://www.sdn.sap.com/irj/sdn/alm






Revised: SAP Solution Manager Book, 3rd Edition

The complete reference to SAP Solution Mana

Concept of SAP Solution Manager 7.1 and its strategic imlifecycle management and efficient operations of customer

Comprehensive approach to the complete portfolio - all fun

processes, incl. third-party integration and openness to no

Explanation of the usage rights under SAP Standard Supp

engagements

Detailed customer field-reports deliver insight into first-han

with the new release from the ramp-up

Availability

German Edition (ISBN 978-3-8362-1737-8) October 2011

Launch event: annual conference German-speaking User Grou

English Edition Planned for November 2011

Planned launch event: SAPPHIRE 2011 Madrid

value solman 7 1

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