uzbekistan regulatory environment

Richard KerbySenior Inter-regional Adviser, E-Government and Knowledge Management

E-Government BranchDivision for Public Administration and Development Management

Department of Economic and Social Affairs, United Nations

Tashkent, Uzbekistan – 27 September 2013

Creating a Favorable Regulatory Environment

http://www.unpan.org/dpadm/ 2http://www.unpan.org/dpadm/ 2

Discussion Points Discussion Points

• Exploring the latest trends in communication, social media, and mobility

E-government Structure

• Examining the government’s role in moving from a controller to a facilitator of information and services

• Reviewing the major challenges facing governments around the world


Exploring the latest trends in communication, Exploring the latest trends in communication, commerce, social engagement, mobility and digital commerce, social engagement, mobility and digital mediamedia

United Nations

SEO - Search Engine OptimizationSEM - Search Engine Marketing


Exploring the latest trends in communication, Exploring the latest trends in communication, commerce, social engagement, mobility and digital commerce, social engagement, mobility and digital mediamedia

The Public Sector should look to improve e-information, e-services, and knowledge management:

• Understanding Citizens local needs

• Empowering Citizens to provide local knowledge

• Incorporating Citizens inputs

• Measuring Citizens Satisfaction

5

CountryInstitution

CIOOnline

Ranking Strategy

Bahrain e-Government Authority of Bahrain √ 9 √

U.A.E. General Information Authority √ 9 -

Saudi Arabia YESSER √ 19 √

Qatar ICT Qatar √ 27 √

Oman Information Technology Authority √ 35 √

Kuwait Central Agency for Information Technology √ 48 -

Egypt Ministry of State for Administrative development √ 42 √

Lebanon Office of the Minister of State for Administrative Reform √ 76 √

Tunisia Office of the Prime Minister √ 76 √

Turkey State Planning Organization √ 80 √

Morocco Ministry of Modernization of Public Sector √ 145 √

Jordan Ministry of Information and Communications Technologies √ 98 √

Sudan Ministry of Communications and Information Technology √ 142 √

Syria Ministry of Communication and Technology √ 149 -

AlgeriaGeneral Director of Information Technologies and Communication

√ 142√

Yemen Ministry of Communication and Information Technology √ 168 -

Libyan General People’s Committee of Communications √ 191 √


Examining the government’s role in moving from a Examining the government’s role in moving from a controller to a facilitator of information and servicescontroller to a facilitator of information and services

The US General Services Administration (GSA) is leading the Administration’s charge to make government more open, transparent, and effective for the citizens it serves. In our increasingly data-centric and network-based world and workplace, effective and efficient procurement and implementation of information technology will be paramount in making sure that the federal government closes the IT performance gap between it and the private sector.

Cloud computing, data center consolidation, and open government are key initiatives that can and should be pursued with all possible impetus on the part of the federal enterprise to ensure that wasteful, duplicative IT spending is brought to a halt and ultimately eliminated. Information technology is not a core competency for any federal agency, but rather, is a support mechanism to enable day-to-day operations.



Data Center Consolidation - GSA expects to reduce its government owned data centers from 15 to 3 by FY2015. This is one of the most aggressive reductions in the federal government. The US is inventorying its data center assets to find opportunities to decommission and move to virtualized servers, consolidate or retire business applications, and migrate to cloud computing solutions. US expects a significant savings once we complete the consolidation efforts

Cloud Email Implementation - US supports cloud computing initiative across the government, GSA has also moved aggressively to adopt practical and secure cloud-based solutions, such as cloud email. GSA estimates that it will save 50 percent, over the next five years when compared to current staff, infrastructure, and contract support costs. Implementation will be complete in 2012.



Open Data Platforms – Government becoming the platform provider that citizens can tap into to obtain the information, data and knowledge that they require. Government also allows the private sector and citizens access to data that could be reused to develop useful applications.

User Developed Mobile Apps – Open Data enables thousands of developer’s to become entrepreneurs by using their imagination to create new services.

Open Data Linked

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* ForeSee

Success = Satisfaction

Measuring Citizen Satisfaction


Measuring Citizen Satisfaction – US Government (2nd Qtr. 2013)

Department Website Satisfaction SSA SSA Retirement Estimator -- ssa.gov/estimator 91

SSA Extra Help with Medicare Prescription Drug Plan Costs -- socialsecurity.gov/i1020

90

SSA SSA iClaim -- socialsecurity.gov/applyonline 90

DHS U.S. Citizenship and Immigration Services Resource Center -- uscis.gov/portal/site/uscis/citizenship

88

HHS MedlinePlus -- medlineplus.gov 87

HHS MedlinePlus en español -- medlineplus.gov/esp 87

SSA SSA Electronic Access/Online Statement -- ssa.gov/ mystatement 87

HHS National Heart, Lung, and Blood Institute website -- nhlbi. nih.gov 86

HHS National Library of Medicine AIDS information -- aidsinfo. nih.gov 85

HHS National Women’s Health Information Center (NWHIC) main website --womenshealth.gov

85

HHS NIH - Senior Health 85

Boards, Commissions, and Committees

American Battle Monuments Commission -- abmc.gov 84

HHS HHS Healthy People -- Healthypeople.gov 84

DHS U.S. Citizenship and Immigration Services Español -- uscis.gov/portal/site/uscis-es

84

DHS Federal Emergency Management Agency Ready Campaign -- ready.gov 83 NASA NASA main website -- nasa.gov 83

HHS National Cancer Institute main website -- cancer.gov 83

HHS National Cancer Institute Site en Español -- cancer.gov/ espanol 83

CIA Recruitment website -- cia.gov/careers 83

SSA Social Security Business Services Online -- ssa.gov/bso/ bsowelcome.htm 83

SSA Social Security Internet Disability Report -- ssa.gov/ applyfordisability 83

HHS CDC main website -- cdc.gov 82

Treasury U.S. Mint Online Catalog and main website -- usmint.gov 82


Measuring Citizen Satisfaction – US Government (2nd Qtr. 2013)

Department Website Satisfaction GSA Official Site to Buy U.S. Government Property -- govsales.

gov

66

Treasury Treasury main website -- treasury.gov 66

Treasury USTTB website -- ttb.gov 66

VA VA Main website -- va.gov and myhealthva.gov 66

DOT Federal Railroad Administration main website -- fra.dot. gov

65

DOT DOT Research and Innovative Technology Administration website -- rita.dot.gov

64

Treasury IRS main website -- irs.gov 64

DOC U.S. Census Bureau main website -- census.gov 64

DOE U.S. Department of Education -- ed.gov 64

DOT Federal Motor Carrier Safety Administration main website -- fmcsa.dot.gov

62

HHS HHS -- grants.gov 62

USDA NRCS website -- nrcs.usda.gov 62 USDA Forest Service main website -- fs.usda.gov 61

USDA FSIS main website -- fsis.usda.gov 60

HHS Girls Health -- girlshealth.gov 60

DOD TRICARE -- tricare.mil 60

DOL Disability -- Disability.gov 58

DHS Federal Emergency Management Agency main website -- fema.gov

58

Treasury TreasuryDirect -- treasurydirect.gov 58


Reviewing the major challenges facing governments Reviewing the major challenges facing governments around the world and how they are resolving themaround the world and how they are resolving them

Developing and Implementing an Integrated e-Government Strategy

Providing Citizen-Centric Content and e-services

Cloud Computing

Open Data

Giving Priority to e-Government within the public sector

Measuring Citizen Satisfaction

Implementing the concept of a Chief Information Officer

Developing Mobile Apps

Reaching out to citizens through social network (Facebook, Twitter, Linked-in, Instagram, etc.)

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Thank you for your attention.Thank you for your attention.

@Richardkerby - twitter@Richardkerby - twitter

[email protected] - [email protected] - email