ux trends for fintech – athlon
TRANSCRIPT
© Athlon 2017
UXinsights forFintech
March 2017
Trends disrupting financial services
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Artificial intelligence is going to get smarter, more efficient and secure.Banks will take their first steps towards conversational commerce.
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Chatbots will combine intimacy and automation to deliver more personalised customer experiences.
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Banks will start to integrate their version of Siri onto their banking apps. Robo advisors willprovide a solution for the mass market. 4
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Heritage banks will look to challengers for CX ‘inspiration’
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Consumers are increasingly dependant on mobile transactions. The mobile wallet will be more important.
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Voice and fingerprint authentication will become more common place enabled by customers’ own mobile phones.
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Open APIs are going to make it easier for developers to build applications and services around financial institutions.
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Many financial institutions don’t know where or how to start with blockchain, so 2017 will continue to be a year of experimentation.
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WE ARE ATHLONWhat does this all mean?
Fintech continues to change the landscape for many industries and it’s not going to slow down anytime soon. For the detailed copy of this presentation contact:
Sam BhattGrowth [email protected]+44 203 384 0470or follow us
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Contact Sam BhattGrowth [email protected]+44 203 384 0470
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