UX Principles for Information Systems Design
Post on 14-Jan-2015
DESCRIPTIONUX design principles for creating dashboard information systems.
- 1. User Experience Principles for Information Systems Best Practices in Presenting Analytical Information
2. Data is everywhere. 3. People use information systems to understand data and solve problems. (Or at least try to) 4. There are 3 fundamental questions that must be answered by every information system:1. What is happening now? 2.If there are problems, why? 3. What do I do next? 5. What is happening now? = KPIs (Key Performance Indicators) 6. What is a KPI? A KPI is a piece of information with the following attributes: Timely Relevant Directly answers a primary business question 7. Examples KPIs are usually in the form of[some event or action] per [unit of time] New sales per day Phone minutes (used) per month Miles (travelled) per hour 8. If a metric doesnt answer a primary business question, its probably best utilized as context.Context helps fill the gaps 9. The 2 best ways to identify KPIs1. Interview your customers about which metrics matter most. 2. Take your best guess and let your users customize it! 10. If the KPIs indicate a problem, the user will want to know why its happening. 11. Use Context to explain Why The most common UX paradigm for this is to use drilldown pages. These pages usually exist one level below the main page in the IA. These pages should provide enough details to adequately explain and define one of the main metrics, i.e. context. 12. Context is there to help fill in the gaps. 13. Edward Tufte describes context as doing whatever it takes to explain a concept. 14. Here is Tuftes classic example of context. 15. In essence, context is storytelling. 16. So heres an example 17. Someone sprinted for 19.19 seconds. Data is just an abstraction of real events. 18. An athlete sprinted 200m in 19.19 seconds. A single data point is always connected to a series of other data points. 19. Usain Bolt sprinted 200m in 19.19 seconds and set a new world record to become one of the worlds greatest sprinters! Establishing effective context is about putting data points together to tell a more effective story. 20. When youve shown people whats happening, and youve told a great story about why, they want to know what to do next. 21. What do I do next? = Actionable Insight 22. A compelling story leads to actionable insight. What you do with KPIs and context, may lead to insight without doing anything else. Otherwise, you will need to find ways to spell it out. 23. Its about helping people connect the dots. 24. Sometimes, the story is complex. 25. Sometimes, its too simple. 26. In general, the human brain is conditioned to look for patterns and variations. 27. So an ideal information system should help the user quickly identify patterns and variations. 28. Someone sprinted for 19.19 seconds. If you were trying to be a better sprinter, what insights can you gain here? 29. Usain Bolt sprinted 200m in 19.19 seconds and set a new world record to become one of the worlds greatest sprinters! How about now? 30. Study your customers behaviors and tendencies. Align the product to what people do in real life by studying what your customers do and how they do it. Connect other related activities to drilldown screens where it makes sense, to make the system feel intuitive.A common thing people do is take data tables and graphs and put them into Excel spreadsheets and PowerPoint decks. 31. In the end, the goal is to help people analyze things. 32. So make sure the story you tell is a masterpiece!