ux camp ottawa: accessibility as a design tool
TRANSCRIPT
Accessibility as a Design Tool
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I think some of why people don’t do Web
accessibility is a lack of awareness, but a lot
of it is because people think it’s too hard.
What would help is if you can start teaching
people HOW to integrate it into typical
workflows for specific audiences—devs.
project managers, Scrum Masters, designers
I think they just genuinely struggled to
understand the benefits. Many fail to realize
that it’s not just about people who are blind
or deaf—many people could benefit from a
more accessible site.
Derek, all this stuff that you’ve taught us...
yes, it makes this more accessible, but really,
fundamentally, this is just a better design,
period.
Accessibility as a Design Tool
Accessibility is not binary, all-or-nothing, black and white. We have every shade of grey in between. How you view this point frames everything that you learn and do about accessibility.
extremes extremes
IDEO: The Deep Divehttp://www.youtube.com/watch?v=M66ZU2PCIcM
By examining the extreme ends of a set of phenomena in depth, the entire universe of relationships can be illuminated since other instances will fall somewhere on the map of
relations and links.‘‘‘‘
Tools to get the job done.
Tools to get the job done.
So, how do we useAccessibility as a Design Tool?
Always start at the beginning of the design process
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Include people with disabilities in more than interviews and focus groups; use observation and walk-throughs.
Include functional needs in personas, user stories and other artifacts
Find people both in and outside your org to get subject matter expertise and perspective.
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Include people with disabilities in more than interviews and focus groups; use observation and walk-throughs.
Include functional needs in personas, user stories and other artifacts
Find people both in and outside your org to get subject matter expertise and perspective.
Test colours
Test concepts
Test iconography and visual language assets (particularly for low vision user)
Tend to focus on visual design, but we must examine process design.
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Include people with disabilities in more than interviews and focus groups; use observation and walk-throughs.
Include functional needs in personas, user stories and other artifacts
Find people both in and outside your org to get subject matter expertise and perspective.
Test colours
Test concepts
Test iconography and visual language assets (particularly for low vision user)
Tend to focus on visual design, but we must examine process design.
Test templates
Test functional prototypes and demos
Don’t test with people with disabilities too early (it can be very frustrating and not productive)
Fix technical accessibility issues THEN test with people with disabilities for ease of use
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Include people with disabilities in more than interviews and focus groups; use observation and walk-throughs.
Include functional needs in personas, user stories and other artifacts
Find people both in and outside your org to get subject matter expertise and perspective.
Test colours
Test concepts
Test iconography and visual language assets (particularly for low vision user)
Tend to focus on visual design, but we must examine process design.
Test templates
Test functional prototypes and demos
Don’t test with people with disabilities too early (it can be very frustrating and not productive)
Fix technical accessibility issues THEN test with people with disabilities for ease of use
Engage and respond to user feedback
Ensure that as part of roll-out appropriate training is given to CSRs so they can act.
On-going plans for organized learning from project, and documentation/resolution of issues that are raised
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Include people with disabilities in more than interviews and focus groups; use observation and walk-throughs.
Include functional needs in personas, user stories and other artifacts
Find people both in and outside your org to get subject matter expertise and perspective.
Test colours
Test concepts
Test iconography and visual language assets (particularly for low vision user)
Tend to focus on visual design, but we must examine process design.
Test templates
Test functional prototypes and demos
Don’t test with people with disabilities too early (it can be very frustrating and not productive)
Fix technical accessibility issues THEN test with people with disabilities for ease of use
Engage and respond to user feedback
Ensure that as part of roll-out appropriate training is given to CSRs so they can act.
On-going plans for organized learning from project, and documentation/resolution of issues that are raised
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Include people with disabilities in more than interviews and focus groups; use observation and walk-throughs.
Include functional needs in personas, user stories and other artifacts
Find people both in and outside your org to get subject matter expertise and perspective.
Test colours
Test concepts
Test iconography and visual language assets (particularly for low vision user)
Tend to focus on visual design, but we must examine process design.
Test templates
Test functional prototypes and demos
Don’t test with people with disabilities too early (it can be very frustrating and not productive)
Fix technical accessibility issues THEN test with people with disabilities for ease of use
Engage and respond to user feedback
Ensure that as part of roll-out appropriate training is given to CSRs so they can act.
On-going plans for organized learning from project, and documentation/resolution of issues that are raised
Project Definition
User Research
Design Iteration
Develop & Implement
Validate & Launch
Any special content needs?
What support/customer service needs will this bring?
Has this been done before?
What new technology & challenges are there?
Include people with disabilities in more than interviews and focus groups; use observation and walk-throughs.
Include functional needs in personas, user stories and other artifacts
Find people both in and outside your org to get subject matter expertise and perspective.
Test colours
Test concepts
Test iconography and visual language assets (particularly for low vision user)
Tend to focus on visual design, but we must examine process design.
Test templates
Test functional prototypes and demos
Don’t test with people with disabilities too early (it can be very frustrating and not productive)
Fix technical accessibility issues THEN test with people with disabilities for ease of use
Engage and respond to user feedback
Ensure that as part of roll-out appropriate training is given to CSRs so they can act.
On-going plans for organized learning from project, and documentation/resolution of issues that are raised
Overlapping Map Polygons: Non-visual access
Overlapping Map Polygons: Non-visual access
Auto-suggest: Keyboard Access
Error Messaging: Low-vision Access
SVG Maps: Keyboard Access
Table of Contents: Skip Links on Steroids
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Derek Featherstone