ux and agile: best practices

Download UX and Agile: Best Practices

Post on 03-Jul-2015




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Presented at the SoCal UX Camp 2013 Unconference. Target audience: UX designers and other team members working in an Agile environment.


  • 1. Best PracticesSally AbolrousUX Strategist, Researcher, and Designersally@salouli.comwww.salouli.comUX and Agile

2. What I love about Agile Teaming Its collaborative and cross-functional Incremental You dont have to answer everything now Rapid Frequent releases to test your designs Flexible and Adaptable The teams goal is to keep improving 3. What I dont love about Agile Velocity is everything Quality is an after-thought 4. A great user experience must be rooted in an understanding of business needs anduser needs; Good user interface design is not enough.User Experience 5. User ExperienceBeyond the 30%... We immerse ourselves in the business We listen to stakeholders and users We identify problems We propose and test solutions We create and share a vision We drive decision making 6. A great user experience must be rooted in an understanding of business needs anduser needs; Good user interface design is not enough.User ExperienceHow do we tthis into theprocess? 7. Experiments that work 7 Best Practices based on successful experiments Resulted in high velocity Resulted in high quality 8. 1. Ad-hoc Discovery SprintsBest practices for Agile UX 9. Why?Ad hoc Discovery Sprints Sprint 0 is short. We cant plan for everything We need time to answer big questions We need time to reach a decision We need to take a step back and look at the bigpictureSprint 0Sprint 1Sprint 2Sprint 3Sprint 4Sprint 6 10. How does it t in Agile?Ad hoc Discovery Sprints Design (UX, BA, Arch) is 2sprints ahead Discovery sprints asneeded Prioritize non-UX stories/tasks for the team whiledoing discoveryDesign Sprint 0Design Sprint 1Design Sprint 2Design Sprint 3Design Sprint 4DiscoveryDesign Sprint 6Sprint 0Sprint 1Sprint 2Dev Sprint 3Dev Sprint 4Dev Sprint 5Dev Sprint 6 11. What do you do?Ad hoc Discovery Sprints Talk to the users, the business, andthe stakeholders Create and evaluate concepts Research the industry and thecompetition Conduct surveys, participatory designsessions, usability testing Etc 12. What are some deliverables?Ad hoc Discovery Sprints Process Flows Stories Scenarios Wireframes Design guidelines 13. 2. Assign a UX OwnerBest practices for Agile UX 14. Assign a UX OwnerWhy? Team is focused on the details of thecurrent and next sprint, not on thebig picture Multiple designers on different teamscan lead to inconsistency Need someone to ensure the vision iscarried through and the designdoesnt lose its integrityMake itmy way!80/20RuleZerotrainingLess isMore!!! 15. How?Assign a UX Owner Embed UX members in the agile teams Increased collaboration Increased understanding of UXprocess Common vision UX owner may/may not be on a team UX owner ensures consistency UX owner maintains the vision anddesign goals UX owner passes/approves deliverablesTeam AUXVDPOBADevArchQASM 16. 3. Dont lose sight of the Big PictureBest practices for Agile UX 17. Why?Dont lose sight of the big picture In Agile, stories are small andfocused on one feature Its easy to forget about thebig picture The navigation andinteraction of the wholesystem is UXs responsibilitySprint 1Team ASprint 2Team BSprint 3Team ASprint 3Team BSprint 4Team CSprint 3Team C 18. Dont lose sight of the big picture Everywhere Process Flows Personas Design Mantras Wireframes/Sketches/Ideas Design team Cross-team design sessionsto ensure pieces t together Maintain and use the UXframework Think ahead 19. Dont lose sight of the big pictureAnticipatewhats comingnext based onprocess ows.Is there anext step oris this nalstep?What if theuser getsinterrupted?Out of scopeOut of scope 20. 4. Get Buy-In from the TeamBest practices for Agile UX 21. Why?Get Buy-In from the Team Everyone should be invested in the design Development, Business, QA insight is crucialSolid DesignTechnologyContextBusinessGoalsCustomerNeeds 22. How?Get Buy-In from the Team Talk! Often! Whiteboard sessions with Arch/Dev/BA Make Informed decisions Understand the technology: Limitations, Customizations, Effort required Understand the business: Goals, Motivations, Priorities Share early design sketches/ideas Are there better solutions? Are there technical concerns? Are there testing concerns? 23. 5. Put the user in the user storyBest practices for Agile UX 24. A great user experience must be rooted in an understanding ofbusiness needs and user needs.Put the User in the User Story 25. Why?Put the User in the User Story Business objectives and goals drive design decisions and users objectives and goals drive business decisions Bring the users voice to requirements gathering sessions with the business Bridge the gap between the business and the users 26. We think beyond the requirementsPut the User in the User Story Question how things work today We ask why? Think beyond a user story Whats happening before this? After this? Channel the user Will users understand this term? Add tooltips Do users have enough information to make a decision? Add info Do users know where they are? Add breadcrumbs Do users know who to contact in case they get stuck? Add content Are we missing key requirements needed to complete a task? 27. We look for ways to delight users, make their lives easier, andform an emotional connection with our product or service.Put the User in the User Story 28. 6. Form a User CommitteeBest practices for Agile UX 29. Why?Form a User Committee Feedback is needed quickly No time for formal user research 30. Made up of key personasForm a User Committee Available for the entire team to: Gather additional requirements Understand and create process ows Review wireframes Review visual designs Review prototypes or implementations Complete surveys Help expedite decision making Ensure that nothing is overlooked or missed 31. 7. Have your UX Laundry List ReadyBest practices for Agile UX 32. Why?Have your UX Laundry List Ready Theres always room for improvement and renement Inconsistencies get deprioritized during sprints Visual design often gets deprioritized Iterations are important in both UX and Agile Theres always some unexpected down time be prepared! 33. How?Have your UX Laundry List Ready Evaluate and test the release frequently and keep a log of desired enhancements Discuss your list with the team and get their buy-in Keep your list prioritized at all times 34. Thank you!Questions or comments? Contact me at sally@salouli.com