utah dgs 2016 presentation - human centered design thinking - julianne sabula
TRANSCRIPT
Salt Lake City Government Engagement
Human Centered Design Thinking
Utah Digital Government Summit June 7, 2016 Julianne Sabula Transit Program Manager
Overview
■ Engagement in Government
■ Challenges
■ Recent successes
■ Pressing questions
Engagement in Government
Information and Education
Public Input on Plans and Projects
Federal Compliance
Variety of Tools and Resources
Construction Flyers
Business Interviews
Public Meetings
Events
Peak Democracy
Challenges: Complexity
Challenges: Transparency
Challenges: Resources
Challenges: Time
Challenges: Politics
Case Study: Streetcar
Recent Successes
Recent Successes
Recent Successes
http://survey.slcrides.org/
Over 1,400
participants
Positive
Response to
“game” format
Ability to put the
user in the
decision makers’
shoes
Pressing Questions
How can we better
engage diversity?
– 20% of Salt Lake
County residents
ESL, 120
languages
– LDS Church,
refugee receiving
area, secondary
education
– Lower income
residents tend not
to have 8-5
schedules
Pressing Questions
How do we get quality feedback
without overwhelming people?
Pressing Questions
How do we create a common
message, look and feel in our
communications?
Pressing Questions
How do we personalize and create
dialogue, especially electronically?
“Oh man I do not
like Peak
Democracy.
Something about
it just rubs me
the wrong way.
It's straitjackety.”
Pressing Questions
How do we keep engagement fresh
and…well, engaging?
