Session  8:  Using  New  Channels  To  Expand  

Microfinance  Services    

Melvin Joy Yu Cantilan Bank, Inc.

 

2012 RBAP-MABS National Roundtable Conference June 7-8, 2012

Hyatt Hotel & Manila  

USING  NEW  CHANNELS  TO  EXPAND  MICROFINANCE  SEVICES  

2012  RBAP-­‐MABS  National  Roundtable  By:  Melvin  Joy  L.  Yu  

Head  –  Corporate  Services  Division  Cantilan  Bank,  Inc.  

*  1980  –  Manual  recordkeeping  *  1999  –  started  automation  of  core  banking  (integrated  CASA,  Loans  and  GL;  Foxpro;  6  branches;  distributed  server)  *  2005  –  installed  RB2000  (integrated;  Windows-­‐based;  GUI;  8  branches  +  1  head  office;  distributed  server)  *  Still  running  (What’s  our  secret?)  

BRIEF  CORE  BANKING  SOFTWARE  BACKGROUND  

*  Supervisory  and  regulatory  requirements  *  PAS  39  *  Circular  730  *  MC  040  *  Consolidation  of  reports  issues  *  MBO  Operations  

*  Competition  

Why  the  “Major  Shift”  

*  Migrated  starting  January  2011  *  Central  server  at  the  Corporate  

Headquarters  in  Cantilan,  Surigao  del  Sur  *  Integrated  CASA,  Loans  and  GL  *  Loans  module  compliant  to    

BSP  regulations  *  Consolidated  report  anytime  *  Real  time  reporting  *  ATM  switch  *  Interconnected  thru  NLK/

Bancnet  

Online  Core  Banking  Software  

*  Key  Features  *  ATM/Debit  Card  *  Balance  inquiry  *  Withdraw  Cash  anywhere  in  the  

Philippines  *  Pay  Bills  *  Transfer  funds  (interbranch/

interbank)  *  Bank-­‐owned  Point-­‐Of-­‐Sale  

Machine  *  Mobile  Phone  Banking  Services  

(pilot-­‐test  mode)  

Cantilan  Bank’s  Moneycard  

*  Balance  inquiry  *  Fund  transfer  within  Cantilan  Bank  *  Buy  prepaid  load  *  In  the  pipeline:    loan  payment  *  SMS  based  regardless  of  telco  

Key  Features  of  MPBS  

*  Reduced  Teller  and  ATM  queues  *  Real-­‐time  balance  inquiry  *  Reduced  physical  money  transactions  *  Added  income  on  prepaid  load  transactions  *  Convenience  banking  24/7  even  at  the  comfort  of  your  home  

Benefits  of  MPBS  

*  2-­‐way  text  blasting  *  Clients  grouped  according  to  specific  market  segment  and  branch  

SMS  Gateway  

*  Clients  feel  that  they  are  important  to  the  bank  *  Creates  client  interest  in  new  products  e.g.  loan  and  deposit  *  Ease  of  sending  reminders  such  as  national  &  local  holidays  *  In  a  way,  complying  with  BSP  requirements  on  complaints  handling  and  feedback  mechanism  

The  Results  

Thank  you.    Maradjaw  na  adlaw  sa  ato  hurot!