User Centered Learning Design

User Centered Learning DesignRanvir Bahl (PMP, CSM)About MeWork as Business Analyst II within Educational Technology unit of MedIT, UBC (Faculty of Medicine)RolesInstructional designerBusiness analystProject managerSolution ArchitectTechnical AnalystKey TakeawaysCommon definition of usability (What, Why)Tool to measure usability (How)Tips on User Centred DesignExamples

How do we define Usability ?the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use - ISO 9241 11

Usability : Dont make me thinkmaking sure that something works well that a person of average (or below average) ability and experience can use the thing for its intended purpose without getting hopelessly frustrated - Steve Krug, author if Dont Make Me ThinkDefine usability and UX goalsLearnability (first time users)Efficiency (experienced users)Memorability (casual users)Error-Resistance (all users)(Source: Paul Hibbits, Usability Expert)Can usability be measured?Common metrics of usability:Effectiveness: Being able to successfully complete a specific learning activityEfficiency: Amount of time and effort spent in order to complete a learning activitySatisfaction: Overall learning experienceEngagingError TolerantEasy to Learn System Usability ScaleThe SUS is a 10 item questionnaire with 5 response options

I think that I would like to use this system frequently.I found the system unnecessarily complex.I thought the system was easy to use.I think that I would need the support of a technical person to be able to use this system.I found the various functions in this system were well integrated.I thought there was too much inconsistency in this system.I would imagine that most people would learn to use this system very quickly.I found the system very cumbersome to use.I felt very confident using the system.I needed to learn a lot of things before I could get going with this system.Simple, ten-item attitudeLikert scalethat provides a global view of subjective assessments ofusabilityDeveloped by John Brooke at DEC (UK) in 1986

8Scoring SUS and InterpretationFor odd items: subtract one from the user response.For even-numbered items: subtract the user responses from 5This scales all values from 0 to 4 (with 4 being the most positive response).Add up the converted responses for each user and multiply that total by 2.5. This converts the range of possible values from 0 to 100 instead of from 0 to 40.

150 page Detailed Report - Jeff Sauro, Measurability Usability LLCTips for User Centred DesignFocus on learners needs, tasks and goalsInvest in initial research and requirementsIdentify your target audience and observe themLet learners define UX design requirementsIterative design processObserve target users using the system

(Source: Elizabeth Snowdon, Usability Expert)ExamplesMEDICOL BB Connect instance of FoMInformation LayoutReduce tunneling and #clicks to get to informationIntuitive, easy navigationPull out frequently used informationMobile friendly interface through WP Touch plug-in for WordpressMobile friendly web-app using CSS

WP Touch ProPlug-in for Word Press; Free and Paid version