Connect Callers Quickly with the Right Location

Intelligent Call Routing

www.telmetrics.com1. 844 . 201 . 6354

At Telmetrics, we offer a number of call routing features that will improve the customer experience, increase conversion opportunities and help recover leads. Our features route callers based on inquiry, specific product or brand, and geographic proximity. They ensure that callers are connected with the right person, right business, and right location.

With Intelligent Call Routing, you can:

Improve customer experience by routing calls to the right person

Send local customers to local businesses

Receive data on every routed call that can help improve conversion rates and optimize advertising investments

Caller Segmentation: Route Callers to the Right PersonCallers value most the ability to reach a person quickly. Issues with routing can cause delays and impact customer satisfaction. Caller segmentation prevents incorrect routing and improves the customer experience.

Callers are greeted by a short menu that gives them a list of options to choose such as sales, customer service and so on. After selecting their preferred department, they are immediately put through to the correct person.

www.telmetrics.com1. 844 . 201 . 6354

Geo-routing: Send Callers to the Right LocationGeo-routing helps companies with multiple locations direct customers to the one nearest to them. If companies have more than one store serving the same area, they can choose to rotate the stores receiving the calls in a round robin fashion.

We have three key methods of ensuring that callers are connected to the right location.

Zip code routing asks callers to type in their zip code and directs their call to the location in the nearest proximity.

Area code routing needs no input by customers. Based on either the first three or six digits of their phone number, callers are redirected to the appropriate location. Locations are set ahead of time by the companies to ensure that callers are routed correctly.

Out-of-Area Call Verify is a notification that is triggered by customers phoning from outside a set radius. The customers calling from out of the service area are notified with a short message, but can still choose to continue through to the business with a keypress. This ensures that local businesses receive local customers.

Intelligent Call Routing makes sure that your businesses receive the highest quality of calls by directing customers to the right location.

Call or email us to learn more about how our routing features can bring local customers to your location.1- 844 -201-6354 • info@telmetrics.com

www.telmetrics.com • 1. 844.201.6354