usability workshop: the good, the bad and the ugly
TRANSCRIPT
Usability workshopThe good, the bad, and the ugly…
Mark Williams, JISC CollectionsTom Edmonds, OpenAthens
The problemDiscovery
route Location
VLE link (via Athens or Federation CDS)
Wayfless url
“google discovery”
Bespoke publisher page
Emailed link
App
On campus via VLE
Likely route Likely route Less l ikely on campus
Easy if signposted in VLE
SSO probably previously achieved
On Campus via BYOD
Possible route but far from certain
Possible route if using location wifi
Very l ikely route
Causes problems as user cant find login page.
OK to navigate but previous SSO unlikely
Likely route, but device needs account l inking for useful access. Easy on campus.
Off Campus via Mobile phone or ipad
VLE login less l ikely in ‘casual browsing’ situation
Unlikely to be used as user not already SSO.
Federation CDS (WAYF) diffi cult to navigate
Causes problems as user cant find login page.
Requires login journey to be progressive & not ‘bounce’ user to start
Likely route, but device needs account l inking for useful access. Diffi cult to do on mobile device off campus
Complex landscape for publishers
Ahhh…• Compromise between sales, marketing, user-journey• Native username & password• IP authentication• Multiple Federations• Different authentication protocols• Different interpretations of SAML Standard e.g.
ACOnet v SWITCHaai
Student issues
Librarian issues
• Improved login processes on publisher websites and Improved authentication, access and discovery on mobile devices were given highest priority in 2013 JISC Collections HE /FE satisfaction survey
• Listen to them…
Examples (x6)
• Institutional menu/home page• Emailed a link from a mobile device• SP home page - poor site• SP home page – good site• Federated search• Google at home
Finally a “discovery screen"
We all do Discovery a little differently• Federation CDS• OpenAthens login• Own Publisher CDS• Scroll v type ahead
A pity because
• It’s a good article• Nicely formatted• Scales well in a variety of devices• Makes a mobile a great reading tool• IF user can get access!• Failed the cream egg test!
Direct access on publisher site… select organisation
Helpful login text?Forgotten password link?Contact us link?
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Federated search – commercial e-Library example
• Customers with different access rights – researchers in electro-magnetics v bio-technology group.
• Patron goes to e-Library homepage– Get a customized homepage with accessible links only.
• In selected databases each record has a link that leads to :
a) Full text (Open URL)
b) Web search (Google)
c) Document delivery with a completed request form
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Commercial e-Library
User has a choice of going into a• Journals A-Z search, or• Straight into service, such as:• Google scholar• PubMed• Web of Knowledge• Ilumin8, etc.
Regardless of search adopted (A-Z, or direct service), results displayed with an embedded & ‘customised’ link to take user to full text
Commercial e-Library
Google from home
• Can the login page be found via Google?– “Bespoke” institutional urls cause problems if only
access is via:http://superpublisher.com/rummidgeuniversity – Use of Real estate – How many of your customers are
Pay per view?– Login looking like fishing?– Good WAYF!– Use of MDUI
Conclusions - references
• Login Demonstrator: http://discovery.refeds.org/
• NISO Guidelines:http://www.niso.org/workrooms/sso
• User Behaviour in Resource Discovery (UBiRD):http://www.jisc-collections.ac.uk/Reports/UBiRD/
• Mobile Authentication article: http://uksg.metapress.com/content/847lm21371722357/