U.S. Army Materiel CommandQuality Federation (AQF)

07 March 2002Marc D. SapersteinU.S. Army Tank-automotive and Armaments Command –Armament Research, Development & Engineering Center

Presented to:

National Aeronautics and Space AdministrationQuality Leadership Forum

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Bottom Line Up Front

• HQ Army Materiel Command (AMC) Recognizes the Values of Independence, Processes and Core Competencies provided by it’s Quality Organizations

• AMC Quality Federation (AQF) is Framed and Set to Speak as the Quality Voice for AMC Supporting Transformation of the Army

• The AQF has Developed a Strategic Plan to Facilitate AMC-wide, Integrated Quality Management

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Army Transformation

ObjectiveForce

ObjectiveForce

Legacy Force

Interim Force

Objective Force

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AMC Quality Federation (AQF)

• What is it?– A seamless, integrated, virtual structure that

leverages quality resources from all AMC organizations to support the Transformation of the Army

• Why was it formed?– Provide AMC with a strong, cohesive and

comprehensive quality voice– Posture quality function to meet rigorous needs of

Army Transformation– Create a business environment to share best

practices and maintain core competencies– Leverage scarce quality resources

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To focus on the development and execution of best quality practices and approaches in support of our customers and industry partners”

AMC Quality Federation

Missiles & Aviation

Communications & Electronics

Simulators & Training Devices

Ammunition

Tank, Automotive & Armament Systems

Soldier Systems

Biological & Chemical Systems

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AQF Strategic Plan

• Presented to HQ AMC on 12 December 2001

• Topics discussed:– Current Status of Army Quality– Desired End State– Strategic Roadmap– HQ AMC Support

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Army Quality “Trident”• Independence

– Materiel Release– Safety– Test Readiness– Process Improvement– Performance Specifications

• Process Ownership– Quality in Contract Development,

Award & Administration– Life Cycle Quality for Materiel Acquisition– Quality Information/Data Exchange

• Core Competencies– Training– Performance Standards– Breeding Ground for “Q Think”

INDEPENDENCE

PROCESS OWNERSHIP

CORE COMPETENCIES

Q

Product VerificationAcquisition Quality Assurance

Fielded Systems Quality AssuranceQuality/Reliability EngineeringSoftware Quality Engineering

StandardizationSystem Safety

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• Subset of Systems Engineering/RD&A within DA & HQ AMC– Increasing Reliance Upon Sub-Commands– Resources Limited

• De-Centralization in Several Commodity Areas– Quality Professionals Managed by PEOs/PMs– Functional Integrity/Core Competencies in

Jeopardy• Limited Communication Across the Army

Quality Community• The Acquisition Community is Reorganizing

Current Status of Army Quality

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The Strategic AQF End-State

• A Virtual, Seamless Corporate Quality Structure Across the Army

• An Integrated Quality Business Environment

• The Premier Source for Developing & Maintaining Core Competencies for Quality

• The Single POC for Quality

Need Army Quality … Think AQF!!

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The Tactical AQF End-State• All Sub-Commands Working as a Single Quality

Organization– Management Hierarchy w/Business Goals & Metrics– Quality Source for All DA & AMC Customers– SPIs for Army Quality– Standardized Quality Core Competencies– Integrated Databases

• AQF Liaison at HQ AMC– Single AQF POC to HQ AMC … and DA?– Proactive Customer Support– AQF Intelligence Gathering

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AQF Roadmap

ISO

CMMI

SIX SIGMA Q21

STRONG TOOLKITS Solution Set #2:Integrated Quality Supplier Management

Solution Set #1:Internal Quality Management

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AQF Roadmap (continued)

• Using Commercial Toolkit for an Integrated AMC-wide (Internal) Quality Management Model– ISO 9001:2000 /AS9100/QS9000– Capability Maturity Model - Integrated (CMMI)– Six Sigma

• Transformation to Integrated Quality Supplier Management (IQSM) – Q21

– (CP)2 Integration– Partnerships w/ Gov’t & Commercial Sources– Use of PPIMS and other Related Data

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AMC Contractor Performance Certification Program, (CP)2

• AMC - Supplier Partnership Initiative • 2nd Party Assessment Program• ISO 9000:1994, Supplemented• Promotes World Class Quality Practices,

Continuous Improvement & Customer Satisfaction

• Pockets of Success• Changing Environment Mandates Evolution

– Commercial Registration and Assessments– ISO 9000:2000– Army Risk-Based Business Model

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Transformation Quality Roadmap

ObjectiveObjectiveForceForce

Light Response w/ Heavy Lethalityat Reduced Life Cycle Cost

Robust Designs &High-Quality Products

Reduced LogisticsFootprint

Ultra-RAM-DSystems

Skilled Suppliers(Ultra/Advanced Quality)

2121

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Ultra-ReliabilityA New Paradigm for Advanced System

QualityThe Goals

Eliminate Unanticipated Failures & BattlefieldMaintenance

Reduce Logistics Support

Advance InherentReliabilities

Leap-Ahead Diagnostic/Prognostic Technologies

The Roadmap

Design-In High Reliability

Design for Modularity

Physics of Failure

Predictive Engineering

Adopt Lessons Learned & Best Practices

Understand & Apply Advanced Aging and Wear Theories

The Strategy:• Supportive Infrastructure & Policy • Investment in Technologies & Techniques• Elevate Status of RAM Engineering• Vigorously Apply Basic & Advanced Tools• Predict, Monitor and Manage Ultra-Reliability

The Challenge

Zero Failures in 7-Day High Tempo Combat Pulse w/o Access toMaintenance, Supportor Re-Supply

Change Current Failure & Repair Paradigm

Today’s Environment:

• World’s Best Combat Systems• Frequent Major System Failures• ~ 46% Failure Rate for 3-Day Combat Pulse

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Army Q21 VisionSupplier-centric Management

assuring Battlespace Superiority

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Today’s Acquisition Realities

• DoD Excellence– Performance Contracting– Supplier Empowerment– Use of COTS

• Systems Contracting• Set-Asides and HUBZones• Monopolies/Oligopolies• Mergers & Acquisitions• Shrinking Market Shares

– DMSMS

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Army Q21 MissionDevelop and deploy an integrated quality supplier management

program, providing the acquisition community with contemporary business processes through the adoption of

commercial and public sector best practices

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Army Q21

• An Integrated Quality Supplier Management (IQSM) Initiative Supporting the Army’s Transformation and Beyond

• Proactive Risk Management Program Focused on Objective Force (OF) Systems and Technologies

• Founded Upon Gov’t & Industry Partnerships using Best Commercial Practices

• Managed by the AQF, focused on Minimizing Life Cycle Cost of Poor Quality (LCCoPQ)

• Using Analytical Toolkits (e.g. 6-Sigma)• Resulting in:

– High-Quality, Ultra-RAM-D Systems– Reduced OF Logistics Footprint and Associated O&S

Costs

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Army Q21 is “Big Q” Total Quality

• Customer-Focused Management• Supplier-Sensitive Management• Life Cycle Management• Risk-Based Management• Performance-Based Management• Objective, Quantitative Management• Integrated Stakeholder Management• Integrated Product & Process Management

… it is Not Just Inspections and Audits!!

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Army Q21 Model

Pre-Acquisition SolicitationContract

AdministrationK

• Collect Past Performance Information (PPI)• Benchmark Gov’t & Commercial Practices• Develop QMS Partnerships• Conduct Roadshows

• Risk-Based Source Selection Model(s)

– PPI– QMS Maturity– Sub-Tier Value– Cost, Schedule & Technology– Gov’t & Commercial Data

• Risk-Based Administrative Model(s)

– Source Selection Rating(s)– Cost, Schedule & Technology– Prime vs Sub-Tier – Leveraging

Pro-Active IQSM Re-Active IQSM

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DoD/Federal

Q21: Integrated Quality Supplier Management for the 21st

Century

Q21

Army

(CP)2 QSL PPIMSBest

Value

Commercial

ISO QS/AS 6-Sigma CMMI

• Customer-Focused

• Supplier-Sensitive

• Risk-Based

• Performance-Based

• Objective

• Quantitative

Q21 = f (Quality & Past Performance)

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Army Q21 – A Quality, Acquisition Center & PM Partnership

• Quality/Product Engineering– Benchmark Models– Perform Model Assessments– Quality Ratings

• Acquisition Center– Maintain Past Performance Information– Cost, Schedule & Performance Ratings

• PMs– Customer Satisfaction Information– Contractor Report Cards

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HQ AMC Endorses AQF Strategic Plan

• HQ AMC Quality Champion:– Expressed Reservations with the De-

centralized Quality Function in Several Commodity Areas

– Enthusiastically Embraced and Pledged Support to the AQF and Tasked the AQF to Present their Strategic Plan to Sub-Commands and AMC Command Group

– Will Facilitate Discussions with DA– Supports Establishment of an AQF Liaison

within HQ AMC

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Take-Aways

• HQ AMC has Endorsed the AQF’s Strategic Plan• The AQF will Look to Develop Analytical and

Acquisition Toolkits in Support of:– Integrated Quality Supplier Management– Internal Quality Process Improvement

• The AQF will ID and Benchmark Gov’t and Commercial Best Practices

• The AQF will Seek Partnerships and Opportunities for Leveraging Resources

The Army is Looking for a Few, Good Partners!!