urban planning & design policy

Urban Planning and Design

Empowered and Legitimate Political

Representation

Transparency, Accountability

and Participation

Urban Capacities and Resources

CITY-SYSTEMSFRAMEWORK

URBAN PLANNING & DESIGN POLICY

URBAN PLANNING PRACTICE

URBAN DESIGN PRACTICE URBAN CAPACITY BUILDING (UCB)

BALA JANAAGRAHA

PUBLIC RECORD OF OPERATIONS AND FINANCE (PROOF)

COMMUNITY POLICING

ICHANGEMYCITY.COM

IPAIDABRIBE.COM

JAAGTE RAHO!

PROGRAMMESUNDER THE

City Systems Framework


Representation


and Participation



URBAN PLANNING AND DESIGN


Laying the foundation for sustainable urban development through robust planning and design policies that respond to contemporary demands and aspirations, respecting federal structures and democratic principles. Better urban planning and design policies mean better road infrastructure, better intermodal connectivity, organised and equitable growth that respects the environment, and overall, better cities for a sustainable urban future.

URBANPLANNING & DESIGN POLICY

Statement of Purpose• Policies

• Producing National Urban Spatial Planning and Development (NUSPD) Guidelines for adoption by Ministry of Urban Development (MoUD) as a world-class blueprint for Spatial Planning India-wide.

• Pushing for policy-level adoption of our Tender-SURE (Specifications for Urban Road Execution) document as the benchmark for urban road execu-tion in India.

• Partnerships• Partnership with MoUD to develop and implement

NUSPD Guidelines India-wide. • Partnership with Karnataka State Government on

executing 45 pilot Tender SURE roads in Bangalore.

Which of the ‘3 Ps’ do we use to create scale?

• Produced draft National Urban Spatial Planning and Development (NUSPD) Guidelines for adoption by the Union Government and dissemination to States in India.

• Working relationship with Ministry of Urban Develop-ment (MoUD), Delhi.

• Produced two-volume Tender SURE (Specification for Urban Road Execution) document to set benchmarks for urban road procurement and execution India-wide.

Programme Achievments at a Glance

Through advocacy based around our policy documents, India attains national clarity on property rights, heritage protection, spatial planning, and procurement processes for urban roads – leading to a higher quality of life for all urban Indians.

Vision / Desired Scale & Impact

URBANPLANNING PRACTICE

Developing spatial plans that anchor the long-term political, social, economic and environmental vision for a city and its region, and guide all public agencies towards delivering on that vision. Getting the planning right at three critical levels – Regional, City, Ward – will mean a higher quality of life for citizens from the broadest regional perspective, right down to the road outside their doorstep.

• Partnerships• Tripartite MoU with TATA group & Government of

Orissa on developing spatial plans for Bhubaneswar / Cuttuck region.

• Spatial Development Plans (SDPs) produced for 6 towns in Chhindwarra District – Madhya Pradesh

• SDP produced for Jaipur• Pilots underway or under consideration for Valluvanad/

Perinthalmana, Rajam, Bhuvaneswar.

Robust spatial plans developed by JanaUSP across multiple localities in India (based on the three E’s principal – Environ-ment, Equity, and Economy), establishing a tangible ‘proof of concept’ for the JanaUSP’s National Urban Spatial Planning and Development (NUSPD) framework.

Statement of PurposeWhich of the ‘3 Ps’ do we use to create scale?



URBANDESIGNPRACTICE

Fixing India’s urban roads networks – life blood of the city and chief pain point for citizens, while restoring pride in our civic spaces through urban rejuvenation projects.

• Two world-class pilot roads executed in Bangalore (Vittal Mallya Road, and Walton Road)

• Rs. 200 Cr Allocated by Government of Karnataka (GoK) to executing 45 roads in Bangalore as per Tender SURE (Specifications for Urban Road Execution) design standards.

• 7 Phase 01 roads designed by the team and under con-struction by contractors in Bangalore with 68 Cr (USD 10 million) of government support – to create a show-piece central road network in the city-centre.

Statement of Purpose


• Policies• Working towards adoption of Tender SURE stand-

ards by State and Union governments as road pro-curement and execution blueprint.

• Partnerships• Lodha Group – To execute ‘Mumbai Mile’ project on

Senapati Bhapat Marg, Mumbai.• Electronic City Industry Association (ELCIA) – To

execute Electronics City Traffic Management project. • Prestige Group - To design pilot Tender SURE road

(Vittal Mallya Road, Bangalore)• Partnering with other corporations and philanthro-

pists through our ‘Adopt a Road’ initiative.


Tender SURE roads designed and executed in multiple states, pan-India, establishing visible ‘proof of concept’ for our pro-curement and design standards. Tender SURE standards then accepted as a blueprint for urban road execution by state and union governments across India, improving urban quality of life for all road users, regardless of their mode of transport.




Representation


and Participation



URBAN CAPACITIES AND RESOURCES

URBANCAPACITYBUILDING

Training better Bureaucrats/Administrators to strengthen local government in India, while ensuring Urban Local Bod-ies (ULBs) are adequately resources to meet the demands of India’s urbanisation. ULBs are the ‘last mile’ connection between citizens and government, and they deliver the infra-structure and services that affect our daily quality of life as city residents. When this arm of government functions well, so do our cities.

• Policies• Pushing for adoption of Destination Org Charts as

blueprint for achieving HR adequacy of Urban Local Bodies.

• Partnerships• MoU with the Lal Bahadur Shasri National Academy

of Administration (LBSNAA) –Apex Institute for training government administrators nationally.

• Aon Hewitt – HR consultant for ‘Destination Org Charts’ project with Urban Local Bodies. Govern-ment order passed by government of the Andhra Pradesh (Dr. Sameer Sharma – Principal Secretary to Government) to support the ‘Destination Org Charts’ project.

• MoU with apex training institute for IAS officers – Lal Bahadur Shastri National Academy of Administration (LBSNAA), Mussorie, to provide knowledge support through case studies for their urban curriculum. Case studies developed and being utilised on Integrated Solid Waste Management, 24/7 Water Supply, and Urban Transport.

• Project to develop Organisational Charts for Urban Local Bodies (ULBs) to ensure this critical arm of government is well resourced. Now underway in Bangalore, and Hy-derabad in partnership with AonHewitt.

• UCB now Informed by world-class Advisory Group including – Mr. Anil Baijal (former Secretary, Ministry of Urban Development), Ms. Ireena Vittal (former partner McKinsey & Co), Mr. SK Das (former member-finance of Space Commission and Atomic Energy Commission).

All future urban administrators adequately trained to meet the demands of running India’s Cities. Urban Local Bodies adequately staffed, resourced, and organised in accordance with world’s best practice standards.






Representation


and Participation



EMPOWERED AND LEGITIMATE POLITICAL REPRESENTATION

JAAGTE RAHO!

Empowering urban voters through clean voter lists, leading to higher turnout and higher quality elected representatives. The ability to vote is the most fundamental right a demo-cratic state grants to its citizens, and it is critical to a country’s healthy functioning. Citizens must be able to elect political leaders that reflect their hopes and desires if we are to achieve a better quality of life in our cities and towns.

• Policies• Pushing for adoption of PURE Roll Management

process by ECI for maintenance of electoral rolls throughout the country.

• Partnerships• MoU with Election Commission of India (ECI) on

PURE Roll Management for clean voter lists. • Partnerships with Tata Tea on ‘Jaago Re!’ (voter

registration campaign, 2009), Times of India and a collection of NGOs on ‘Rise Up’ – (voter registration campaign, 2014).

• MoU with Election Commission of India (ECI) on im-plementation of Janaagraha-designed Proper Urban Elec-toral (PURE) Roll Management Process in Bangalore.

• Now operational in all 27 Assembly constituencies of Bangalore

• Pilot project in Delhi to determine accuracy of voter lists and advocate for improvements to electoral roll mainte-nance processes.

• 8,000 Volunteers on the ground in Bangalore alone.

PURE Roll Management Process adopted across cities and states, providing a permanent solution to inaccurate voter lists. Greater voter turnout and less urban voter ‘apathy’. Better and more legitimate elected representatives that, in turn, fight for a better quality of life.






Representation


and Participation



TRANSPARENCY, ACCOUNTABILITYAND PARTICIPATION

BALAJANAAGRAHA

Building tomorrow’s active citizens through local level civic education.

• Policies• Long term vision to have programme adopted as a

module in the union and state syllabi.

• Partnerships• Programme delivery in other cities carried out by

Education Partner (EduMedia). Scaling achieved to other cities through city specific donors.

• Now in 234 Schools• Across 12 Cities• Reaching 16,000 Students in 2013-14

A Truly pan-India programme by 2020. Acceptance in State and Union Syllabus of Bala Janaagraha Civic Education Mod-ules, to inform a generation of civically active and engaged urban citizens who demand and work for a better urban qual-ity of life.




POLICING

Improving the safety of our neighbourhoods through citizen-led community policing, and bridging the gap between citizens and police through closer collaboration. Making our neighbourhoods safe and ensuring police are sensitive the needs of the community is key to creating a better quality of life for urban residents.

Statement of Purpose• Policies

• Pushing for adoption of model Community Polic-ing Clause in Karnataka state Police Act (as already achieved in Kerala).

• Pushing for adoption of ‘Process Mapping’ and ‘Human Resource Requirements Mapping’ docu-ments as benchmarks for model police stations going forward.

• Partnerships• Partnership with Bangalore City Police to implement

the programme. • Awareness sessions by various rights, and advocacy

groups (such as Karnataka State Commission for Protection of Child Rights (KSCPCR), Juvenile Justice Board (JJB), Karnataka State Commission for Women (KSCW) and Centre for Addiction Medicine (CAD), (Nimhans) in monthly CP Jana Suraksha Samithi meetings.


• Partnership with Government of Karnataka (GoK) and Bangalore City Police

• Operating in 7 Police Stations in all 7 Police Divisions of Bangalore

• 276 voluntary Area Suraksha Mitras on the ground in communities


Community Policing accepted and instituted pan-India as an effective neighbourhood safety and community integration tool. Institution of community policing within various state Police Acts. Raising the functioning and resourcing of police stations to meet world-class benchmarks.


COMMUNITY

PROOFPublic Record Of Operations And Finance

Creating Transparent and Accountable Urban Local Govern-ment through reporting and disclosure and open budgeting, while fostering a growing constituency of citizens who are engaged in their same. There is a transparency gap at the last mile of government that prevents urban residents knowing where their taxes are spent in the most important area of all – their own neighbourhood. This translates directly to the poor quality of infrastructure and services that negatively impact our quality of life. Transparency and accountability (provided by government and demanded by citizens) will plug the ‘leaks in the bucket’ of municipal finances, and give urban residents the quality of life they deserve.

• Working Relationship with office of CAG – a first for any NGO

• Ward Works – Participatory Budgeting Exercise to launch Janaagraha in 2001 (the first participatory budg-eting exercise in India, and still the only non-government aided).

• Performance Reporting Framework gaining traction with Union Government

• Path-breaking Ward Quality Score and Budget Briefs produced for all 198 Wards of Bangalore to inform budg-etary allocations through rigorous data and objective quality of life metrics.



• Policies• Pushing for adoption by Union Government of a

Performance Reporting Framework (PRF) for urban local bodies, based around quarterly reports of op-erations and finance.

• Partnerships• Working relationship with office of Comptroller

Auditor General (CAG) of India.• Partnership through Government Order, Govern-

ment of Andhra Pradesh to implement Janaagraha’s Ward Quality Score, Budget Briefs and Open Works Projects (Dr. Sameer Sharma, Principal Secretary to Government).

• Partnership with Government of Orissa to develop local versions of Budget Briefs, Ward Quality Score and Performance MIS tools.


Urban Local Government made transparent and account-able to citizens through suo moto (unprompted/voluntary) quarterly disclosures of operations and finance, pan-India. Creation of a robust, enforceable, Performance Reporting Framework for Urban Local Bodies at the national policy level. Acceptance and institution of open and participatory budgeting concepts across state governments.


IPABI PAID A BRIBE.COM

Using the voice of citizens to tackle ‘retail’ corruption in government services. By making sure each and every Indian citizen can access government services they are legitimately entitled to without having to pay a bribe, we can restore dignity to citizens, repair faith in government, save citizens thousands of rupees over their lifetime, and fix an endemic problem that universally undermines quality of life.

Statement of Purpose• Platforms

• Online platform in Hindi and English backed by mobile apps and voice portal allows wide reach, and crowd-sourcing of Pan-India data.

• Partnerships• IPAB replicated in 10 partner countries (as of Feb

’14) as part of move to build global IPAB platform. • Coalition Against Corruption (CoCo) Network

with Sunlight Foundation, and CDDRL at Stanford University, based around biennial summits and a network website, www.cocosummit.com


• Over 4 million visitors• Posting 24,000 reports • From across 625 Cities• Totalling over 59 Cr. Rupees• www.ipaidabribe.com replicated in 10 Partner Countries

using Janaagraha’s source code

Citizens themselves reduce corruption related to government services India-wide, by reporting via their computers and mobile devices. A world-wide network of crowd-sourced IP-aidaBribe.com websites built, to harness the power of citizen voices and reduce retail corruption globally.



ICMyCI CHANGE MY CITY.COM

Fostering the urban civic ‘community’ - Allowing citizens to connect with one another, and with their civic agencies / local governments, to make a real a difference in their own neigh-bourhoods. When citizens are empowered to change their neighbourhoods through active participation, they become engaged stakeholders of a city, rather than passive bystanders. When governments are accessible to their constituencies, they become more transparent, accountable and deliver the quality of life citizens deserve.

• 17,000+ Registered Users• 6,600+ Complaints submitted by citizens to their elected

representatives and civic agencies• 50% Resolution rate of complaints posted on ICMyC by

Government• Tie-Ups with Municipal Bodies – BBMP, BWSSB,

BESCOM – to get complaints resolved at the local level.



• Platforms• Online platform developed for Bangalore. Source

code sharing will allow replication of ICMyC by Janaagraha in 2 other cities by end 2016.

• Partnerships• Tie ups with local municipal bodies in Bangalore

– Bangalore Water and Sewerage Supply Board (BWSSB), Bangalore Electrical Supply Company (BESCOM, Bruhat Bengaluru Mahanagara Palike (BBMP), to provide nodal touch points with engaged citizens.


IChangeMyCity.com becomes the ‘one-stop-shop’ for civic networking in Bangalore and beyond. It empowers citizens to engage and make a difference in their local communi-ties – fostering a sense of ownership and civic pride from the grassroots up. ‘Quality of Citizenship’ is improved in India, bringing a richer, truer democracy, in which citizens are active stakeholders.


Urban Plan ning and Design


Representation

Transparen cy, Accountabi lity

and Particip ation



SUPPORT PROGRAMMES

HRVMHUMAN RESOURCEVOLUNTEER MANAGEMENT

Ensuring Janaagraha is the workplace of choice for profes-sionals interested in contributing to urban change. Equipping the organisation with world-class staff, aligned to the organi-sation’s vision and passionate about civic change.

• 120+ Volunteers Engaged annually, clocking over 23,000 volunteer hours

• World Class leadership team built including Manage-ment Committee and stellar Governing Board.

• Streamlined and effective internal HR Processes in place, including Human Resource Information System / Em-ployee Information Hub (Peopleworks), Talent acquisi-tion and management strategies, learning and develop-ment plans.

Janaagraha is established as a world-class institution through recruitment and volunteering. Through harnessing technol-ogy platforms it expands and deepens its connection /embe-dedness within society, and attracts / retains engaged staff, volunteers and alumni. Janaagraha has the Human Resources to launch in new cities throughout India.




As an enterprise support programme, HRVM does not lever-age any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.


P & DPLANNING ANDDEVELOPMENT

Attracting the financial support for Janaagraha to function as a not-for-profit based on a donation model. Positioning Janaagraha as India’s leading Urban Change organisation, and the logical choice for any donor wishing to make an impactful difference in that field. Building internal processes of plan-ning and review that grow Janaagraha as an institution.

• More than 14 Cr Raised – FY 2013-14• 11 new donors – FY 2013-14• 20 total donors – FY 2013-14• 2 institutional donors committed via multi-year partner-

ships– Omidyar Network and Tata Sons. • Quarterly and Annual Reporting institutionalised across

the institution

The organisation meets its increasing budget year-on-year, through a consistent and diversified donation stream. The organisation is perceived by its donors and ecosystem as a best-in-class institution. The organisation has strong internal planning and review processes that allow it to grow and flour-ish.




As an enterprise support programme, P&D does not lever-age any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.


TECHNOLOGY

Providing back-end support for Janaagraha’s online platforms, and acting as custodians of the organisations in-house IT infrastructure.

• 2 dedicated teams established – Development team and Tech Team.

Janaagraha’s online platforms are built on a cutting-edge IT architecture, resulting in maximum utility and user-friend-liness for citizens, and an ability to scale within India and beyond as required. Janaagraha’s internal IT infrastructure is first rate – helping the organisation and its staff stay at the forefront of the development field.




As an enterprise support programme, Tech does not lever-age any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.


APPLIEDRESEARCH PROGRAMME

Conducting world-class Applied Research on Urban De-velopment in India, to help shape debates about improving urban quality of life. Providing horizontal support to inform, sharpen, and focus Janaagraha’s programmes and targeted interventions.

• Partnership with Brown University for path-breaking Citizenship Index (CI) Study

• Horizontal support to focus Janaagraha programme’s through impact evaluation and data-driven studies – Community Policing (Security Perception Index), Bala Janaagraha (Citizenship Study), IPaidaBribe.com (Crowd-sourced Retail Bribery Index).

Through J-ARP, Janaagraha delivers world-class applied re-search, and helps shape wider debates about improving urban quality of life in India. Through horizontal support, Janaagra-ha programmes and interventions are well informed, targeted and data-driven.




• Partnerships• Partnership with Brown University, USA on path-

breaking Citizenship Index – to evaluate the provi-sion of civil, political, and social rights to citizens.


urban planning & design policy

Documents

better urban planning

urban roads

urban indians

urban road procurement

sustainable urban development

spatial planning indiawide

robust planning

planning right