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Moving GasHow finding a niche in the transport industry paid off big for pCi Gas trading

A mAGAzine from volvo mAlAysiA sdn bHd issUe #1 / 2013

JOURNEY ON SALT A man and his machine take on the world’s largest salt flat.

ROLL & BOUNCE volvo trucks’ mission to make the ultimate suspension system.

BLAST FROM THE PAST the year when the volvo fH set a new world standard.

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content Uptime #1/2013

8 INTO THE GREAT WHITE OPENAt the world’s largest salt flat both men and machine are put through their paces. truck driver Dario machaca Colque has worked here all his life and he shares with us his journey onto the salt.

16 Cemented in success

Starting out as a one truck transport company in 1975 in Chemor, ipoh, Jasa Selamat Sdn. Bhd. transport is now one of the biggest cement haulers in the Northern region.

19 In for the long haul

A relatively young company, pCi Gas trading has already carved a niche for itself in the industry by being one of the trusted transporters of gas.

22 Me & My Volvo

en. Zulfifly, a career truck driver, shares with us why the 1995 Volvo FL 10 is his steed of choice and the reasons why he will not give her up so easily.

4 mD meSSAGe 5 StARt 24 iNSiDe VOLVO 30 HOW it WORKS 32 DRiVeR DeVeLOpmeNt 35 tHe BUSiNeSS 38 tHe YeAR

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EDITORIAL LETTER

Keep On TruckingGreetings and welcome to the all-new Uptime, Volvo trucks malaysia’s Customer magazine. We hope this new exciting take on the publication continuously serves not only as an entertaining, insightful and brilliant read but also serves as a form of communication for all of us in this industry especially as we move into the halfway point of 2013.

it’s been an exciting and eventful start to the new year for us here at Volvo malaysia. We said goodbye to mr. mansoor Ahmed, who served as our managing Director since 2011. mansoor was indeed an integral part of our success last year. Under his guidance, the company has further strengthened its solid foundation in this region, and, as a consequence, has achieved tremendous growth, which we all intend to build on in the coming years and beyond.

personally, i am proud, honoured and humbled to take over this very important market here in malaysia and am very excited to be in this great part of the world. i am in a listening mode and my intention is to make my learning curve as short as possible through the inputs and dialogue with the extended Volvo malaysia team, including our staff, our business partners and, most importantly, our customers.

in our type of business, there will always be issues and the important thing is that there is a constructive dialogue and that we act fast and decisively when issues occur. i truly want us to be second to none as a business partner and in performance. i look very much forward to meeting many of our customers at different sites and events, to be able to interact, and, perhaps to have a game of golf in connection with our championship later in the year.

Golf aside, we have planned a number of exciting new engaging programs for our valued customers, fleet owners and drivers. We have embarked on a Social media initiative with our very own Facebook page and we are also actively expanding with our Globe truckers Club with a membership drive. i invite all of you to join us on these two exciting programs if you haven’t already.

Last but not least, i am very pleased to announce the return of the Volvo Fuelwatch Challenge this year. the event, which is into its fourth year, has undoubtedly served as one of the signature events of the truck industry both on the global front as well as locally owing to its call to promote fuel efficient driving. i personally hope many of you take the opportunity to take part in this exciting and successful global fuel efficiency competition. Do look out for news and updates from us regarding the Volvo Fuelwatch Challenge in the next few months.

Until next time, keep on trucking!

mats NilssonmD, Volvo trucks malaysia

UPDAteUptime is published by Volvo malaysia Sdn Bhd, No 6, Jalan Bicu 15/6 Seksyen 15, 40200 Shah Alam Selangor Darul ehsan. Volvo malaysia is a wholly-owned subsidiary of AB Volvo, Sweden since 1969.

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stArt News & updates from the Volvo world

Calling Facebook Fans

In an effort to reach out to Volvo trucks malaysian customers, drivers and fans in the realm of Social media, Volvo trucks malaysia has begun to engage fans on its very own Facebook page. Set up in November 2011, Volvo trucks malaysia’s Facebook page has grown to nearly 900 members and is growing daily due to the many engaging news and events announcements that’s been continously posted and shared. With the main objective of the page catered specifically to provide update information on all news and events from Volvo trucks malaysia, the Facebook page boasts a wide variety of fans made up from truck drivers to front liners as well as management. At present the company is looking to develop its Facebook presence even further by including feedback tabs, after market tabs and more in order to open a line of communication and engage our customers and fans. Like us at www.facebook.com/Volvotrucksmalaysia for exciting announcements and updates.

‘Like’ us on Volvo trucks malaysia’s Facebook page for exciting news and announcements

Globe Truckers Membership DriveCalling all truck drivers Volvo Trucks Malaysia’s Globe truckers Club has now grown to over 500 members. Although a majority of the membership is made up off Volvo truck drivers themselves, the Gt membership is nevertheless open to all truck drivers regardless of the trucks they drive. membership to the Gt club is free but is open exclusively to drivers with truck /GDL licenses. Upon joining members will receive a free button down shirt and access to the Gt Club’s many activities including the Gt Carnival and be in the running to receive exclusive freebies. Future plans for the expansion of the Gt Club include contests, overseas trips for selected lucky members, birthday gifts as well as a proposed scholarship scheme for members’ children. plans are also afoot for a Gt loyalty program for members to use their membership card to collect points at selected retail outlets and redeem them for Volvo merchandise and other attractive gifts. the 1st Gt Newsletter is expected to be published in mid 2013 and will be available to all Gt members.

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stArt News & updates from the Volvo world

Fuel Watch Challenge Returns!For the fourth consecutive year, the Volvo Fuelwatch Challenge is back to further boost the call for fuel efficiency. Created and designed to train and empower a driver to be more fuel efficient, the global competition is one of the most highly anticipated programs amongst the community of truck drivers. the Volvo Fuelwatch Challenge 2013 kicked off at Volvo’s Shah Alam Dealership on 30th of April and will move to these locations listed below. • 11th May, Johor Bahru• 18th May, Prai• 8th June, Kuantan

• 22nd June, Kuching• 29th June, BintuluWith the exception of the event in Shah Alam, there will be a Globe trucker Carnival held at each of these locations. the semi finals and finals of the Volvo Fuelwatch Challenge 2013 will be held on 5th July and 6th July respectively. it is Volvo trucks malaysia’s hope that everyone takes this opportunity to invite customers who own and operate Volvo trucks and call on them to send as many drivers as they can to participate in this globally successful Challenge. For more information and updates visit www.facebook.com/Volvotrucksmalaysia.

Successful global fuel efficiency competition to be held for the fourth time.

Breakdown 24/7

there are now 12 Action Service Vehicles in action all over malaysia offering bumper to bumper service cover thanks to an effective contact network of over 11 Volvo dealerships throughout the country. Volvo Action Service provides support ranging from engine and driveline breakdown, problems concerning the truck’s body, trailer and tyres, no matter the make or model. Operating 24 hours, seven days a week, Volvo Action Service is just a phone call away to attend to your needs rain or shine. Call 012-3731030 or 019-240 1030 for assistance.

Volvo Action Service ramps up round-the-clock vehicle repair

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Hello & Fond Farewell

On 4th April 2013, Volvo malaysia bade farewell to mansoor Ahmed and welcomed mats Nillson to the Volvo malaysia family as its mD, effective 1st April 2013. it was sad to say goodbye to mansoor who has led the company to great heights and made numerous improvements to the business especially in relations to customer feedback and after sales service. Over 100 guests attended the event held at the Sage, Gardens Residency to pay tribute to mansoor and to extend a welcome hand to mats. We, at Volvo trucks malaysia are looking forward to mats to lead us into a successful 2013 and beyond.

Outgoing and incoming mD feted at party.

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DRIVING REPORTText Anders Backman Photo Nicke Johansson

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DRIVING REPORT

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DRIVING REPORT

Watch the video clip of Dario Machaca Colque as he operates his truck in the Salar de Uyuni salt desert. You can find the film at www.youtube.com/volvotrucks

DRIVING INTO THE WHITE INFINITY

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DRIVING REPORT

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THE CUSTOMER

mr. Yew Choo Kein, the managing Director of Jasa Selamat Sdn. Bhd. talks to us about the business of transport and how he grew his business.

Cemented in successS

tarting out as a transport company in 1975 with one truck, one driver outfit moving groceries and small items in Chemor, Ipoh, Jasa Selamat Sdn. Bhd. is now one of the biggest cement

haulers in the Northern region with 150 trucks of various brands and models. Uptime catches up with Mr. Yew Choo Kein, the Managing Director of the company to find out more about the challenges he faced and the secret to the company’s success.

Mr. Yew started his business in 1975 right after leaving school at age 17. When other teenagers were out having fun in the fields and taking camping holidays, this enterprising young man looked at a business opportunity. His older brother had a small one-tonne lorry and was delivering wholesale groceries in the Ipoh area. The business soon flourished and so the young Yew decided to get himself a license and a small three-tonne truck and join his brother right after leaving school.

As the years moved on, the enterprising businessman established his own new clients and soon he was running his own transport business with two trucks and a hired driver. Business grew and the need to expand came quick and

so Jasa Selamat Sdn. Bhd. was established. As the years progressed, the need to expand his fleet of trucks meant buying brands that not only offered good value, but more importantly reliability, fuel efficiency and low maintenance. All the qualities needed to increase profitability.

Throughout establishing and growing his business, Mr. Yew has bought and run a lot of different truck brands and over the years he has been impressed with Volvo trucks and he will continue to use Volvo trucks. In fact, he has just placed a rather large order with Volvo Malaysia to renew his older fleet of prime movers.

Tell us about your business – what sort of goods do you carry and the routes you operate?Our biggest client is the cement industry. Almost 99% of our business is the movement of cement. Nearly all of our tankers are for cement and a few others for cargo movement when the need arises. What trucks have you previously operated before buying the Volvo? When I first started moving cement I used Japa-nese made trucks. I started with Volvo trucks about eight-years ago. Now I operate in total 150

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trucks of which 95% are prime movers and the rest are tippers and cargo trucks.

How would you compare your trucking needs then and now? We have been in the transport business since 1975. I started driving a truck at age of 17 using a three tonne truck and soon thereaf-ter my business grew to what it is today. My business has evolved fast as I have embraced technology in the trucks that I use. What are the qualities you look for when buying a truck? We look first at technology, the power to

THE CUSTOMER

“We have been in the transport business since 1975. I started driving a truck at age of 17 using a three tonne truck and soon thereafter my business grew to what it is today”

pull heavy loads, a good engine and fuel economy of course. All trucks before being purchased are tested and looked at by me personally. How important is after sales service from the brand owner for you as a com-mercial user? After sales is very important for us as fleet owners as every downtime on a truck is cost to us. If there’s anything you’d like to wish for to add to your truck now, what would it be and why? I want a telematics system with a satellite link back to my office which relays engine information such as fuel levels, battery con-dition, engine oil level, driver speed and so on, when the truck is out on the road. Looking forward, what’s in store for your business in the future, and how would your trucking needs evolve from here?We currently have 61 Volvo trucks of vari-ous models and ages, 20 units of this are brand new Volvo trucks. If the price is favourable, my replacement trucks will all be Volvo trucks in the future.

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Although barely 30-years-old, mr. ilangkathiravan or better known as en. Kadir has already made his mark in the field of logistics.

In for the long haul

For a relatively young company, PCI Gas Trading has already carved a niche for itself in the transport industry. Starting out just five years ago with a one tonne lorry, owner En. Kadir saw an

opportunity in the business and eventually made plans for a rapid expansion. Today, PCI Gas Trading’s operations encompass over 20 units of one tonne and three tonne lorries as well as five prime movers and there are no signs of this business reducing anytime soon.

En. Kadir started his transport business behind the wheel himself. A lorry driver from the day he collected his driving license, Kadir was behind the wheel himself for years moving LPG tanks for restaurants and small grocery shops. He soon realised a possible business opportunity and expanded his business by selling his services to more users. Instead of concentrating on individual business deliveries, Kadir looked at the wholesale aspect of the business. His services meant having a stockyard and moving LPG tanks when necessary 24-7. His business grew quickly and today he operates a fleet of trucks and small lorries moving LPG tanks all around the state of Selangor.

Why did you purchase this Volvo FM440, 6x2RAS I-Shift truck?I started looking to expand my fleet a few months ago and did some shopping for prime movers. My business was growing fast and I needed to get a new prime mover quickly. Maybe it was fate when Volvo Trucks came to see me a few days later and they could deliver immediately. I looked at the price, features and after sales program and made a decision. The Volvo truck was delivered to me in just a week and I could immediately start moving large qualities of LPG tanks from the depot in Melaka to Shah Alam. Our client also wanted us to use

THE CUSTOMER

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THE CUSTOMER

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the latest trailer (as shown in photograph) which has ABS and traction control systems built into it for added safety on the road. This high technology trailer needs the latest technology prime mover to work with it and my new Volvo FM440, 6x2RAS I-Shift fits it perfectly. My client is happy and I can move more LPG tanks now in a single trip. My Volvo FM440 is saving me money on every trip we make. Can you share with us a quick introduction of your business?PCI Gas Trading does LPG distribution exclu-sively and only for the state of Selangor. What is the philosophy that drives your company?There isn’t one really, the company is 100% my own and I built it up from ground up.

How big is your fleet? How many truck and drivers do you have?At the moment we have five prime movers and 20 trucks in the fleet along with 26 truck drivers. I also have a license to drive a truck, which is useful at times.

“Volvo had a lot of service induced packages that made the whole buying process a lot better. It was a good time to also try and new brand to see what difference it would make to my business”

What sort of goods do you carry and what are the routes that you service? Just LPG tanks of two sizes— 12 kg and 14kg. What sort of feedback have you received from your drivers with regards to the trucks you use?Lately there’s a lot of positive feedback on the Volvo truck that we use, which is the FM440, 6x2RAS I-Shift. This truck is automatic driven, has better power, driver cabin comfort and bet-ter fuel economy over the previous truck.

What does your company see as the most important qualities in a truck?Personally, buying a truck for a company like ours, I do place importance with the sales team, after sales servicing and high efficiency as well as price.

Of all trucks available in the market, why Volvo? Have you operated or considered other brands?For one, the suspension, brakes and service package were far better than the previous truck brands that I have had. Also, Volvo had a lot of service induced packages that made the whole buying process a lot better. It was a good time to also try and new brand, Volvo to see what difference it would make to my business.

What would be your company’s direction looking forward and how would your fleet grow along with it?In a span of five years I have expanded my fleet from just one truck to the fleet I have to-day. Looking ahead I can see the possibilities of my business doubling and certainly having more Volvo trucks in my fleet.

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ME & My vOlvO

Old faithful

en. Zulfifly is a big fan of Volvo trucks and he’s even got his own Facebook page to prove it. in fact, you can visit his Facebook page and communicate with him as he is often online chatting with other drivers and even offering advice where possible. He keeps up-to-date with all the latest Volvo trucks news and developments and posts relevant information on his Facebook page. He hopes that one day he will be able to visit the Volvo truck factory in Sweden and have his very own brand spanking new Volvo truck to haul cargo. Zul started his driving career as a bus driver for an express bus company but moved to trucks after two years. Since then he has not looked back and enjoys every trip he makes until today. He works for a haulage company that uses a variety of truck brands, but the 1995 Volvo FL 10 (pictured here) is his steed of choice and he will not give her up so easily. Zul will also be taking part in the coming Volvo Fuelwatch challenge which is a yearly event held to show the fuel efficiency of Volvo trucks and at the same time train drivers on the best way to drive their trucks. Zul aims to win the 1st prize at this year’s competition.

Why did you setup a Volvo truck Facebook page?i have admired Volvo trucks since i first started driving. When i first started driving, the internet wasn’t readily available. A few years ago when i learnt how to set up a Facebook account i realised that this will be a good avenue for me to interact with other Volvo truck drivers and enthusiasts from around the world and share information. it also allowed me to learn more about the trucks and meet like minded drivers in malaysia and around the world.

it is unusual to meet a truck enthusiast who is also a driver operator in malaysia. We meet with en. Zulfifly who is a career truck driver, now working for Nakhoda Logistics and an avid Volvo truck fan.

Tell us about your Volvo truck and how it has helped your business?For a truck…any truck, Volvo is for life. my truck, which is a 1995 FL 10 320 hp local assembled model is now already 18 years old and it is my faithful ride as it has never failed me on the road. We are the third owner of this truck and it has been a good companion to me for the past one year.

What are the qualities that you look for in a truck?Compared to other models, Volvo makes trucks to suit any condition as long as you follow the conditions of the truck which is servicing and original parts. it is dependable, reliable and Volvo trucks last longer than other brands.

How important is after sales service?Very important! Sometimes people choose not to go to Volvo because of its pricing but it pays off in the long run. there are many imitation parts in the market and so it’s best to go back to Volvo for maintenance or to buy parts. Do you occasionally get under the hood of your truck yourself?Yes i do, the other day the air pressure hose gave away while i was on a road trip. i could hear the hissing sound and this made my gear shifts difficult. i pulled the edge of the hose out, crimped it a little and pushed it back in and it continued to work flawlessly. i eventually got my company mechanic to change it with a brand new hose.

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How many kilometres do you travel in a month?in a day, i travel between 180km to 200km. i drive six days a week.

What is your dream truck?the Volvo FH 12 440 or 420 is my dream truck. Best of all would be the latest 2013 FH truck because it comes with a new suspension driver’s seat for best in class comfort, climate control and the latest Volvo sound system. if i am tired and need to sleep at a rest area, the climate control

system will run without the engine needing to be switched on and therefore less fuel wastage and more importantly, better sleep.

Personally, what would you like to see new from Volvo Trucks Malaysia?i would like to suggest for Volvo trucks malaysia to conduct more driver training in accident avoidance. the younger drivers need more training. i would also like see designated truck or bus rest areas along the highway as space is becoming limited for drivers to park and rest. it would also nice to see an association set-up for truck drivers to assist drivers with problems.

INSIDE VOLVOText Per Grehn Photo Sören Håkanlind

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THE RIGHTFEELING

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The assignment was clearly defined: develop a suspension system that would make Volvo’s trucks world leaders in handling and comfort. Realising the target was more of a challenge.

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the truck industry is conservative when it comes to new technology. For this reason, Volvo trucks raised many eyebrows when it presented the firstSindividual front suspension – iFS – for trucks .

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iFS system to extreme forces in the shake rig. The signals that control the shaking have been collected in the form of data from a test vehicle at the Volvo trucks’ proving ground in hällered outside gothenburg.“at the proving ground, the test vehicle is sub-jected to a number of gruelling road tests. on the axle, there are a number of sensors that register forces and movements during the tests,” explains Bror Lundgren.

By transferring this data and then using it in the shake rig, the conditions at the proving ground can be re-created. The data that is used only simulate the parts of the proving ground where the test vehicle is subjected to the heavi-est loads. in this way, the tests are optimised in terms of time, as unnecessary driving and other kinds of downtime can be eliminated.“in the shake rig the number of loads on the structure is much larger than it would ever be in real life in order to make sure that the system is strong enough.” explains Bror Lundgren.The axle is tested hundreds of times in the shake rig during a test period lasting 10 weeks. Bror Lundgren looks up at the test axle in the rig and explains the importance of all the tests.“we have a responsibility to our customers and that is to test and keep testing until we are sure that the system is ready for production. as we are going to use this new technology in the future, it

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DRIVER DEVELOPMENT

Creating a better driverWe talk to Ian Sinclair Product Director Asia Sales Volvo Group Trucks Sales & Marketing APAC to find out more about Volvo’s Driver Training Programme.

Can you give us an overview on the Volvo Driver Training Programme and what is it about?

The Volvo Driver Development Program is predominantly about ensuring our custom-ers and their employees operate their Volvo Trucks in the most efficient way. By following our program, the operator will be able to deliver the best value to the truck owner by operating the vehicle in the safest manner, with lowest fuel consumption whilst ensuring that the truck is maintained at the lowest cost and over a longer duration. Our targets are those individuals who are lucky enough to operate a Volvo truck to earn their living. From our local side, there are basically two programmes on offer right now– Driver training and Driver Trainer TTT (Train the Trainers).

The lessons taught in this programme, do they apply most specifically to just Volvo trucks, or are they valid for most brands of trucks on the market?

Both are true, part of every program contains basic generic practises that are valid for all brands and we also focus on how to get the best value out of your Volvo truck. Volvo trucks have

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many features not found on our competitors that assist the driver in being able to minimise fuel consumption and maximise safety and effi-ciency. We show the driver how to leverage these features and increase profit for the truck’s owner.

Most people are aware of the safety aspect with regards to driver training, but before we go into that, what are the primary cause of accidents involving buses and trucks?

If we look at the three factors that are involved in truck and bus accidents— roads, mechanical failure or human factors, by far the most prevalent is the human factor which has a major contribution in over 90% of accidents. We stress this in all our training and that the driver must always remain alert and aware of the traffic conditions. Locally, the first part of both programmes covers safety in line with Volvo core values.

In your experience, the drivers that attend your training, how lacking are they in terms of practicing safe driving techniques?

We are always surprised by either the lack of knowledge or the lack of application of that knowledge when it comes to safety. For instance

every driver knows that the most important safety feature on the truck is the seat belt, how-ever sad to say the percentage who wears the seat belt is still very low. More advanced concepts such as defensive driving and handling vehicles in emergency situations are unknown to the vast majority of drivers who attend our training. We aim to give the drivers good safety habits such as wearing seat belts, constantly checking mirrors and traffic conditions, anticipate braking distances and not having loose items in the cab. Once these basics are in place then we can move onto the more advanced concepts.

Your programme syllabus states ‘eco-nomical driving’ as a subject covered. How much fuel can you really save just by alter-ing your driving technique alone?

This depends on the driver; we have seen results as high as 30% improvement. Results between 5-10% are common. Once again, it’s about teaching the driver good habits, smooth progressive shifting patterns, staying low in the rev range and anticipating braking and accelera-tion. Often drivers are using their ears to drive, over revving the engine, braking harshly and then needing to accelerate too quickly, these

habits give high fuel consumption and are com-mon in most drivers. What about wear and tear? Are there techniques that can be taught to drivers on how to significantly stretch the service life of your wear and tear parts?

The same style of driving that saves fuel will also decrease maintenance costs. Smooth accel-erating and braking lowers drive-line wear, op-erating low in the rev range increases engine life, proper use of the engine brake can more than double wheel brake life halving brake mainte-nance costs. It’s simple to see why our customers are so keen to have good quality driver training, good driving gives increased safety, lower fuel consumption and decreased maintenance cost as well as high employee satisfaction for the driver in the knowledge that they are doing a good job.

The programme also covers daily mainte-nance and inspection. What are they being taught to look out for in these inspections?

Volvo Trucks have a recommended daily inspection that must be carried out each day before the truck starts work. The reason for this is to ensure that the truck is in a safe and proper

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condition to operate. It is a visual inspection to check fluid levels, tyre pressure and condition and general condition of the truck. We train drivers to look at those areas that are most vul-nerable and can affect the safe and proper opera-tion of the truck. Just by taking a few minutes at the beginning of the day we can avoid expensive breakdowns or accidents by a thorough inspec-tion of the vehicle.

The maintenance aspect of the training - with this competence, how much can an owner save in overall maintenance costs in terms of reduced downtime and money?

Maintenance should always be carried out by a trained mechanic; however the driver can cer-tainly contribute in a major way by keeping main-tenance costs to a minimum. Firstly, by driving the truck in the recommended fashion, smoothly, low in the rev range avoiding harsh braking and over acceleration. Secondly, by doing daily checks looking for problems that may appear around the truck and drawing attention to these before they

become major issues. Lastly, by being aware of the truck and changes to its behaviour, will point to the type of maintenance being required. This can be as simple as keeping an eye on the kilometres travelled and making sure that the truck does not miss its next scheduled service. Noticing that the braking performance is deteriorating will also highlight brake maintenance is required.

How does this programme help participat-ing drivers in terms of career development?

We give the drivers the necessary tools they require to be an excellent driver. By following the training they can operate the vehicles in the safest and most fuel efficient manner which means they will be a highly valued employee. Such employees attract highly salaries, opportunities for promo-tion and are sought after by other transport companies. Highly skilled drivers can go on to becoming Driver Trainers, Dispatch Managers or Fleet Managers. Indeed, experience behind the wheel is highly valued in the logistics industry management.

For big fleet operators, is this programme useful as a team-building exercise?

Indeed we have seen some companies start competitions internally for safe driving, most fuel efficient driving and most improved driving. These types of competitions not only improve company moral and employee camaraderie but also have shown a financial benefit for the com-pany. A perfect example would be Volvo’s very own Fuelwatch Challenge, which hammers home the message of promoting fuel efficient driving. The ultimate winner of Volvo Truck’s Fuelwatch Challenge for the region receives an all-expense paid trip to Sweden/Australia to compete in the World/Asia Finals.

For more information and details on the Volvo Driver Training Programme log on to www.volvotrucks.com.my

“We train drivers to look at those areas that are most vulnerable and can affect the safe and proper operation of the truck. Just by taking 10 minutes at the beginning of the day we can avoid expensive breakdowns or accidents by a thorough inspection of the vehicle”

DRIVER DEVELOPMENT

You have choosen the world’s best truck.

It’s an investment that becomes increasingly profitable the greater the time it spends on the road transporting goods and earning an income. In order to be sure you get the highest possible productivity out of your truck, it is important that it receives the right preventive maintenance. The safest and most convenient way is with a Volvo Service Agreement.

Our aim in the Volvo workshop is that you should be able to exploit your investment to the maximum. It is our job to discover the smallest problems before they develop into major faults that require repairs. And we aim to do everything possible to ensure that you can continue to run your transport operation without experiencing any unplanned downtime by the roadside.

3 main reasons to sign up for Volvo Service Agreements

Control: planning and maintenance already taken care of—years in advance. Through a monthly investment in a service agreement, the productivity of your truck is secured and unexpected operational costs are removed.

Flexibility: possible to include almost any of your Volvo trucks in the agreement. Our service agreements are designed to meet the individual needs of each transport operator.

Economy: makes your trucks and paperwork run smoother. A service agreement is a guarantee for gaining top productivity within your operations. Expect optimised fuel consumption and mechanical performance – and lower administrative costs.

CHOOSE THE PROGRAM THAT SUITS YOUR NEEDS BEST

Volvo Blue Program Regular maintenance keeps the truck in top trim. With the Volvo Blue Program, the driveline’s filters and lubricants are changed according to the set service schedule. In addition, a long list of checks will be carried out, allowing minor faults to be discovered early on, well before they can develop into major-and expensive-repairs.

Volvo Gold Program The most secure way to run your operation. The Volvo Gold Program includes preventive maintenance, driveline repairs and other repairs to the truck, such as brakes, suspension system and cab. In this way, the Volvo Gold Program eliminates most cost-related risks.

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Volvo service agreements

ThE busINEss

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ThE busINEss

Why Volvo Lubricants are key to the overall performance and longevity of your truck.

Like a well-oiled machineMaintenance is an important element that should never be ignored in the truck transportation business. Maintaining a truck properly not only allays fears of enduring the burden of extra repair costs but more importantly eliminates the possibility of the owner suffering delays and downtime when the truck breaks down.

Key to this is lubricants, and finding the right product is essential to the overall well-being of a truck. When buying lubricants and oils, one should be just as demanding as when purchasing a truck. Volvo Lubricants places the utmost importance on the development of its lubricants, which serve as a guarantee for maintaining your truck’s performance and good overall economy. They are specially tested for Volvo truck and therefore meet the strictest requirements for safety and quality.

Volvo has its own quality norms, VDS (Volvo Drain Specifications), when it comes to lubrications products. One of the reasons is

A MATTER OF FRICTION

The benefits of Volvo Lubricants

• Optimum lubrication for your entire truck

• Lower fuel costs thanks to lower friction and low power losses

• Long service intervals• Full range product which

meet all the needs and expectation

Volvo Lubricants’ tips for better truck maintenance

• Change oils and filters including the air filter - according to the recommendations.

• Don’t economise on oil quality to save a few dollars – it’ll end up costing you more in the long run.

• Make sure to always maintain the correct oil and fluid levels.

Volvo Genuine LubricantsWhichever lubricant you need for your truck, you’ll find it in Volvo’s wide range of lubricant products. We have all the oils and greases that your truck normally needs, as well as a number of special lubricants that are only required in certain conditions. Let your truck remain a Volvo - down to the very last drop.

that Volvo has extremely precise knowledge of all the material used in its various components that comes into contact with the lubricants. This means that Volvo’s lubrication products do not contain any additives that can harm Volvo’s components. Ensure optimum vehicle condition and performance with right lubricants and oils.

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ThE busINEss

VOLVO TRUCKSDealers Network

Workshop Only

38 Uptime #1 / 2013

Text Lina törnquistthe year: 1993

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