unp citizens’ charter - university of northern...
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UNP CITIZENS’ CHARTER
U N P C i t i z e n s ’ C h a r t e r Page | 1
Republic of the Philippines University of Northern Philippines
Vigan City, Ilocos Sur Telefax. #: 722-2810 Website: www.unp.edu.ph
Email: [email protected], [email protected]
PREFACE
“Justice…” said CJ Rawls of the US Supreme Court,”…is the first virtue of every social institution.” In the case of the University of Northern Philippines as one such institution, the variants of justice can best be measured in terms of the quality of interpersonal relationship, the quality of programs initiated, and by the quality of services that it provides to the various stakeholders. In all these dimensions, the fundamentality of laws, rules and policies that govern human conduct and behavior can never be underestimated in all efforts to ascertain that, in all activities and undertakings – particularly in the delivery of basic services to the people – there is fairness, efficiency, quality, and the foremost – that every soul who is exposed to such services goes home with a sweet smile of satisfaction!
This is the reason why the University of Northern Philippines came out with this manual of consolidated Citizens’ Charters that includes the basic procedures affecting the university operation with the end goal of ensuring that all university practices, including the image that the personnel projects, are salutary to the finest standards of quality.
This Citizens’ Charter is presented in accord with the various types of key services offered in the university. Admittedly, however, there are still
units that were not included because of their borderline nature. Nonetheless, these concerned units have been encouraged to craft their Citizens’ Charters so that eventually, all units – and the various types of services rendered to the multitude of stakeholders of the university, will be enshrined in this manual just the same. By then, we will be confident that the University of Northern Philippines can already stand at the threshold of maturity and quality.
It is then our hope that, with this manual on Citizens’ Charter, the University of Northern Philippines will be better appreciated by the community
that it serves, and will be better protected by the stakeholders that it cherishes! Further, the publication of this manual will hopefully spell a better quality of human resources who are instrumental to the kind of service which is expected of a civil servant.
Lastly, it is hoped that this manual will concretize the long-held tradition of service of the Ilocano civil servants which is characterized by
effectiveness and efficiency, tempered with hospitality at its finest.
GILBERT R. ARCE, Ed. D. SUC President
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Table of Contents
Preface 1 College of Nursing 65 Table of Contents 2 College of Teacher Education 68 Purposes of the University 3 College of Technology 72 Vision, Mission 4 Laboratory Schools 74 Core Values 5 General Enrolment Procedure 93 Performance Pledge 6 University Research Center 94 Feedback Redress Mechanism 7 Extension Services Center 96 Feedback Form 8 Accounting Office 101 Office of the President 9 Registrar 108 Office of the VP for Finance and Administration 10 Office of the Student Affairs 114 Office of the VP for Academic Affairs 12 Campus Services Services Office 145 Office of the VP for Research and Extension 13 Laboratory Services 148 Office of the VP for Students and External Affairs 14 Medical – Dental Clinic 150 Graduate School 15 Men’s Dormitory 156 Open University 19 Motorpool Transport Services 158 College of Law 21 Research & Statistical Assistance Services 159 College of Health Sciences 24 Library Services 161 College of Architecture 27 Testing Services 166 College of Engineering 34 Planning Office 187 College of Arts and Sciences 37 Personnel Transaction and Training Services Division 189 College of Business Administration and Accountancy 40 Office of the Bids and Awards Committee 194 College of Communication and Information Technology 57 Property Office 200 College of Criminal Justice Education and Social Work 60 Key Officials Directory 205 College of Fine Arts 63
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Republic of the Philippines
University of Northern Philippines Vigan City, Ilocos Sur 2700
RA 4449: Purposes of the University
The University of Northern Philippines is entrusted to primarily give technical and professional training,
advanced instruction in literature, philosophy, the sciences and arts, besides providing for the promotion
of scientific and technological researches.
The Citizens’ Charter
This Citizens’ Charter is a commitment of its services to the students, non-teaching staff, faculty members,
officials and any other person having any relation with the work/activities of the University.
UNP CITIZENS’ CHARTER
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The University of Northern Philippines envisions itself to be a pioneering Center of world-class
excellence for instruction in the humanities, the arts and the sciences; functional scientific, social and
technological researches; relevant extension services and quality production towards empowerment of
graduates for sustainable development
The mission of the University is to provide quality education through modernization,
accreditation and effective consultation and linkages; enhance research through expansion of
commodity coverage and capacitation of faculty and staff members; intensify extension through
provision of impact projects; and improve production through the optimal utilization of available
resources making our graduates effective development managers and useful citizens in the
community.
VISION
MISSION
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Excellence. By invoking the aid of Divine Providence, we commit ourselves to be the best that we can be and do by continuously learning and enhancing our skills and developing proper attitudes towards work and people.
Professionalism. We endeavor to set and abide by high work standards and always be guided by the principles of objectivity and fairness.
Ethics and Integrity. We pledge to serve with honor and humility always cognizant of the principle that “Public Office is a Public Trust.”
Transparency. We endeavor to make all transactions, deals, records or any activity open and known by all people concerned.
Creativity and Productivity. We offer efficient and effective interventions to varying needs of our clientele. We shall remain dynamic, open-minded and innovative workforce, responsive to changing times and circumstances constantly challenging the status quo and ever willing to face risk and confront uncertainties.
Synergy and Community. We believe in and practice teamwork. We regard ourselves as a family providing one another support and inspiration in our work.
Initiative. We commit ourselves to act on our own, responsive to a given situation.
We believe that our unflinching commitment to these values would enable us to fulfill our overriding
responsibility to meet the needs the clients we serve.
CORE VALUES
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The University commits to:
U nify to provide quality education
N aturally strive for the implementation
of its programs, activities and projects
P romptly take the responsibility in pursuit
of the common good of its clientele or stakeholders
PERFORMANCE PLEDGE
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FEEDBACK AND REDRESS MECHANISM
For comments and suggestions, kindly do any of the following:
Accomplish a feedback form and drop it in the “feedback and redress mechanism box” located at
the entrance of the Administrative Building.
Inform the security guard on duty at the entrance of the administration building
Email to [email protected] or [email protected]
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FEEDBACK FORM (pormas pakaamuan maipanggep ti serbisyo)
Please let us know how we have served you. (Kayatmi nga maamuan nu kasanu a naipaay ti serbisyo)
Kindly check the appropriate box for the use of this form (Kur-itan jay kahon ti rason nga panang-usar ti pormas)
□compliment □complaint □suggestion
(panagdayaw) (reklamo) (singasing)
Person(s) unit/office concerned or involved ______________________________________________ (Tao/tattao/opisina nga maseknan)
Facts or details of the incident _________________________________________________________ (Banbanag maipapan ti pasamak)
Recommendation(s)/suggestion(s)/desired action form the office ____________________________ (Rekomendasyun/singasing/aksyun nga tarigagayan manipud ti opisina) ______________________________________________________________________________________________________________________
Name (Optional) ___________________________ Office/Agency _________________________ (Nagan – mabalin nga saan inkabil) (Opisina/ahensiya)
Address __________________________________ (Pagtaengan)
Contact No.(s) if any ________________________ email address (if any) ___________________ (telepono – no adda)) (email address – no adda)
Signature _________________________________ Date ________________________________ (pirma) (Petsa)
Thank you! Dios ti Agngina!
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
OFFICE OF THE PRESIDENT SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPE OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under
normal circumstances per
transaction)
PERSON/S
RESPONSIBLE/LOCATION
Receiving /releasing of communications and other
documents None
Upon receipt and approval
Records Officer/Asst. Board
Secretary/3 Office Assistants
Attending to/placing telephone calls and
receiving/placing fax messages None
1 min / seconds as it rings
Asst. Board Secretary/two Office
Assistants
Facilitating the flow of documents for the
President’s signature and disseminating the same
to concerned offices/units/agencies
None
Upon receipt and approval
Records Officer /Special Asst. to
the President/Asst. Board
Secretary/ Office Assistant
Preparing / keeping of records pertaining to BOR /
Academic Council / Administrative Council and
other related documents and furnishing to
concerned offices/units /agencies said documents
None
After the schedule
Board Secretary/Records
Officer/Special asst. to the
President/Asst. Board Secretary/
two Office Assistants
Acting on all communications / reports relevant to
the implementation of the fourfold functions of
the University, i.e. Instruction, Research, Extension
and Production activities
None
Upon receipt and or after a
meeting
President/Board Secretary/Special
Assistant to the President
Working-out linkage projects and programs with
local, national and foreign institutions or agencies None
Upon receipt and or after a
meeting
President/Board Secretary/Special
Asst. to the President
Receiving guests/visitors of the President and of
the University
None
Special Asst. to the President/
Assistant Board Secretary
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
OFFICE OF THE VICE PRESIDENT FOR FINANCE AND ADMINISTRATION SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Frontline Services Fees Forms Processing Time Persons responsible/ location
Provide comments, recommendation and actions on various communications
n/a
15 minutes/document VPFAD
Supervises the workflow of the Administrative, Financial and Auxiliary Services
n/a
From time to time and as the need arises
VPFAD
Ascertains and certifies the completeness, authenticity of supporting documents of Disbursement Vouchers (except for procurement of goods and services)
n/a
5 minutes/document VPFAD
Signs various official documents such as: Daily time records of key
administrative, financial and auxiliary officials
Job orders
Employment contracts
Appointments
Bid documents
Report of waste materials
Form 6 of non- teaching personnel
n/a
DTR Job order Contracts Appointments Bid forms Report of Waste Materials Form 6
5minutes/document
VPFAD
Monitors collection and utilization of funds
n/a From time to time and as
the need arises VPFAD, Director for Finance & Cashier Officer IV
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Frontline Services Fees Forms Processing Time Persons responsible/ location
Reviews financial reports n/a Every 1st and 2nd week of the month
VPFAD, Director for Finance, Budget Officer IV and Cashier Officer IV
Helps prepare and review all budget proposals and other budgetary forms/reports (General Fund, Special Trust Fund and Other Trust Fund)
n/a 1st quarter of the year and as the need arises
VPFAD, Director for Finance, Budget Officer IV and Director for Planning
Conducts Institutional Budget Hearing n/a
Cascading forms and Annual Procurement Plan Forms
1st quarter of the year
VPFAD, Director for Finance, Budget Officer IV and Director for Planning, Head of the different delivery units
Conducts Bidding Activities
Per GPPB Guidelines on the Sale of Bidding Documents
Bid forms From time to time VPFAD and Bids and Awards Committee Members
Conducts Recruitment/Selection and Promotion Activities n/a
From time to time and as the need arises
VPFAD, HRMO IV, members of the Recruitment Selection Promotion Board
Entertains, addresses queries, concerns and problems of university personnel, students, suppliers and other university stakeholders
n/a
From time to time and as the need arises
VPFAD
Attends various meetings n/a From time to time VPFAD
Attends to referrals by the President n/a From time to time VPFAD, President
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES
FEES
FORMS
PROCESSING TIME (Under normal circumstances
per transaction)
PERSONS RESPONSIBLE/
location
Endorsement of requests of faculty and students N/A
10 minutes VPAA/Special Assistant
to the VPAA
Processing of Incoming Communication N/A
15 minutes Faculty Staff/
Office Assistant
Disseminating of Outgoing Communication, Memorandum
N/A
VPAA/Special Assistant
to the VPAA/Faculty Staff
Processing/Approval of Faculty Teaching Loads N/A
30 minutes to 1 hour VPAA/Special Assistant to the
VPAA
Signing of DTRs and Form 6, Clearances, Application for leave.
N/A
10 to 15 minutes VPAA/Special Assistant to the
VPAA
Processing of Incoming and Outgoing Disbursement Vouchers, Travel Orders, Payroll, Purchase Request, Purchase Orders and others.
N/A
15 to 20 minutes VPAA/ Office Assistant
Consolidation of Faculty Performance Evaluation N/A As per submission of the
different colleges/departments VPAA/Special Assistant
to the VPAA/Faculty Staff
Review and Evaluation of NBC 461 CCE & QCE Documents
N/A
As per submission of the
different colleges
VPAA/Members of the NBC 461 CCE & QCE
Institutional Review and Evaluation Committee
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
OFFICE OF THE VICE PRESIDENT FOR RESEARCH AND EXTENSION SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES FEES FORMS PROCESSING TIME
(Under normal circumstances per transaction)
PERSON RESPONSIBLE/ location
Endorsement of request of faculty and students N/A
10 minutes VPRE
Processing of Incoming Communication N/A 10 minutes VPRE
Disseminating of outgoing Communication, Memorandum
VPRE
Processing/of Endorsed Research Papers N/A 30 minutes to 1 hour VPRE
Signing of DTRs and Form 6, Clearance, Application for Leave. N/A
10 to 15 minutes VPRE
Processing of Incoming and Outgoing Disbursement Voucher, Travel Orders, Payroll, Purchase Request, Purchase Order and other of Research Staff
N/A
15 to 20 minutes VPRE
Consolidation of Performance Evaluation of Research and Staff N/A
VPRE
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
OFFICE OF THE VICE PRESIDENT FOR STUDENTS AND EXTERNAL AFFAIRS SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES FEES FORMS PROCESSING TIME
(Under normal circumstances per transaction)
PERSONS RESPONSIBLE/location
Endorsement of requests and operational plans of the offices of Student Development Programs, Student Welfare Programs and External Affairs
N/A 10 minutes VPSEA
Endorsement of requests of students, student organizations and external partners
N/A 10 minutes VPSEA
Processing of incoming communication N/A 15 minutes VPSEA/Office Assistant
Disseminating of outgoing communication and memorandum
N/A VPSEA
Approval of operational plans and requests for Activity/Facility of Student Organizations
N/A 10 minutes VPSEA
Signing of DTRs, Form 6 and Clearances N/A 5 minutes VPSEA
Processing of incoming and outgoing Disbursement Vouchers, Liquidation Reports and others
N/A 20 minutes VPSEA/Office Assistant
Consolidation of Accomplishment Reports and Performance Evaluation of the OSEA Directors and Staff
N/A VPSEA/Office Assistant
Final Review and Evaluation of Documents for Accreditation or Re-accreditation of Student Organizations, Fraternities and other student groups
N/A 30 minutes VPSEA
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Republic of the Philippines
UNIVERSITY OF NORTHERN PHILIPPINES Vigan City
GRADUATE SCHOOL
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Type of Frontline Services Fees Forms Processing Time
(Under normal circumstances per transaction)
Person/s Involved
I. Preparation of Subject Offerings per
semester - Request for subjects to be
offered - Preparation and approval of
the schedule of classes and honorarium of faculty members having overload
- Preparation and distribution of Individual Faculty load
- Submission of approved class schedule and Individual Faculty Load to the Vice President for Academic Affairs and the Vice President for Finance and Administration
Dean’s Memo Dean’s Memo Letter of Transmittal
2 months before enrolment 1 month before enrolment 2 weeks before the start of classes 2 weeks after the start of classes
Dean College Secretary, Dean, VPAA, FS Director, VPFA and UNP President GS staff, Dean GS staff, College Secretary, Dean
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Type of Frontline Services Fees Forms Processing Time
(Under normal circumstances per transaction)
Person/s Involved
II. Admission - Issuance of Personal Data
Sheet - Issuance of Acceptance Slip - Approval of Acceptance Slip - Issuance of Form I and
payment of GSSO fee - Approval of enrollment form - Assessment of fees to be paid - Payment of Fees
- Submission of Xerox copy of
assessment form III. Comprehensive Examination
- Preparation and submission of test questions
- Application for the Comprehensive Examination
- Issuance of Approved CE permits
- Assigning proctors/ examiners - Administration of
Comprehensive Examination - Issuance of comprehensive
examination rating sheet
P 75.00 120.00/ unit for master 180.00/ unit for doctorate P 300/ examinee (master’s) P 500/ examinee ( doctorate)
PDS Form Acceptance Slip Acceptance Slip GS Form I GS Form I Xerox of Assessment Form Dean’s memo Examination Permit Grade Sheet
One month before the start of classes
To be submitted with the TOR , 2 X 2 pictures (2 pcs) and 1 x 1 pictures ( 2 pcs) To be filled out by the interested student seeking for admission To be approved by the Dean To be issued to the student and GSSO fee to be paid To be approved by the Dean To be assessed by the registrar’s personnel To be paid to the cashier To be submitted to the GS staff for consolidation 3 weeks before the scheduled dates of the comprehensive examination 3 weeks before the comprehensive examination date 2 – 3 weeks before comprehensive examination 1 week before the comprehensive examination Saturday and Sunday
GS staff, Guidance Counselor GS staff, Guidance Counselor Dean Dean GS staff/GSSO treasurer Dean/College Secretary Registrar’s personnel Cashier’s personnel GS Staff Dean, Core and Affiliate faculty members Students, GS Staff Dean, GS Staff Dean & Guidance Counselor Proctors/ Examiners Dean GS Guidance Counselor
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Type of Frontline Services Fees Forms Processing Time
(Under normal circumstances per transaction)
Person/s Involved
IV. Theses/ Dissertation Proposal/ Final Defenses 1. Selection and finalization of
the members of the thesis/ dissertation committee
2. Preparing the final draft of the nomination form
3. Signing the final draft of the nomination form
4. Providing the concerned officials with the approved nomination form
5. Submission of the proposal/ final manuscripts to the advisory committee for comments/ suggestions
6. Submission and distribution of the desired number of manuscripts for the proposal / final defense
7. Proposal/ Final Defense
Nomination form Nomination form Nomination form Thesis/ Dissertation manuscripts
1 month before the scheduled proposal defense Two/ three weeks One week before the scheduled date of defense On the scheduled date of defense
Thesis Writing professor and Program Coordinator Researcher, Program Coordinator Thesis/ dissertation committee, Dean Dean, College Secretary and Guidance Counselor Researcher, Thesis/ dissertation committee members Researcher, thesis/ dissertation committee members Researcher, thesis/ dissertation committee members
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Type of Frontline Services Fees Forms Processing Time
(Under normal circumstances per transaction)
Person/s Involved
V. Graduation Requirements - Issuance & accomplishment of
application for graduation - Submission of 10 copies of
thesis/ dissertation books - Payment of graduation fees - Submission of one copy of
accomplished application for graduation
P 1,200 (masters) 1,100 (doctorate)
Application Form Books Application for Graduation
1 month before graduation day 1 week before graduation day 1 week before graduation day 2 days before graduation day
GS staff, students
GS staff, students
Cashier’s personnel
GS Staff
VI. Other Services - Request for grades after each
semester
3 weeks after the end of each semester
GS Staff, students
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
OPEN UNIVERSITY
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Office/Building Types of Function
Services Fees Requirements
Person Responsible/Location
Processing Time
Off-campus/ Campus-based
1. Enrolment Masteral 300.00/unit 500.00/subject 700.00 misc Undergraduate 100.00/unit 500.00/subject 500.00 misc.
OTR of BA or BS Degree NSO Birth Certificate Two I.D. 1.5x1.5 Photocopy of Nursing
licensure Exam Result(MAN)
Marriage Contract (women)
Official Transcript of Record
NSO Birth Certificate Duty Status Certificate of Completion
of a Basic Police Training Course
Form 137 Marriage Contract
(women)
OU Personnel 30 mins
2. Lectures
OU Professors
1 hour per professor
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Office/Building Types of Function
Services Fees Requirements
Person Responsible/Location
Processing Time
3. Issuance of Official Transcript of Records
40.00 per page
15.00 doc stamp
Cleared all requirements and balances
College Secretary
University Registrar
OU Personnel
10 working days
4. Issuance of Certifications (e.g. units earned, term enrolled, subjects and units enrolled
50 per copy Cleared all requirements and balances
University Registrar
OU Personnel 1 hour
5. Collection of Module Answers
OU Personnel 10 mins
6. Information Drive
Dean
College Secretary
2 hours
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF LAW
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICE FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE\ LOCATION
Releasing of Forms:
Application for Leave
Daily Time Record
CMU Pass\Time Adjustment Slip
Teaching Load Teachers Load
Room Use Permit
Barrowers Slip-(AV Equipment
Activity Permit
Conflict Form
Clearance (Students)
Clearance (Teachers)
Logbook
Room Use Permit Form
None
As Specified: To be requested from the College Secretary of
College Clerk
By Transaction College Secretary/Clerks
Law Library Services None Log Book
Library Card By Transaction Law Librarian
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TYPES OF FRONTLINE SERVICE FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE\ LOCATION
BAR Operations
P500.00 (only for 4th Year
Students)
Enrolment Form Last Sunday of BAR
Examination
Dean Bar Operation
Committee
Law Entrance Examination P500.00 Application Form By transaction Dean/UNP Testing Center
ISSUANCE OF:
Forms for Petition to take the BAR
Certificate of No Derogatory Record
GENERAL CLEARANCE
PROSPECTUS
CHECKLIST
ADMISSION SLIP
LEAVE OF ABSENCE
WORKLOAD\TEACHING LOAD FOR FACULTY
PER-REQUISITE FORM
ROOM UTILIZATION \ USE FOR MEETING
SUBJECT SCHEDULE TRANSFER FORM
GRADES FOR STUDENTS ANDFACILITATE THE EVALUATION OF GRADUATION STUDENTS
NONE None NONE
NONE NONE NONE NONE
NONE
NONE
NONE
NONE
NONE
Bar Petition No Derogatory Record GENERAL CLEARANCE FORM COURSE PROSPECTUS COURSE CHECKLIST ADMISSION SLIP FORM LEAVE OF ABSENCE FORM SUBJECT SCHEDULE TRANSFER FORM WORKLOAD \TEACHING LOAD FORM PRE-REQUESITE FORM ROOM UTILIZATION \ USE FORM SUBJECT SHEDULE TRANSFER FORM SHIFTING FORM
2 minutes 2 minutes 2 minutes
2 minutes 2 minutes 2 minutes 2 minutes
2 minutes
15 minutes
2 minutes
2 minutes
15 minutes
College Secretary Staff / College Secretary Staff / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary Dean / Collage Secretary
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TYPES OF FRONTLINE SERVICE FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE\ LOCATION
DROPPING, ADDING, CHANGING OF SUBJECT
SHIFTING FORM
CERTIFICATION OF BONA FIDE STUDENTS STANDING
CERTIFICATION OF AVERAGE GRADE FOR SHOLARSHIP AND OTHER PURPOSSES
APPROVE POSTING AND POST IMPORTANT ANNOUCEMENT
VOUCHERS OF STUDENTS WITHDRAWALS
NONE NONE NONE
NONE
NONE
NONE
15 minutes 2 minutes
Dean / Collage Secretary Staff / Collage Secretary Staff / Collage Secretary
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF HEALTH SCIENCES
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES REQUIREMENT/S NEEDED PROCEDURE PERSONNEL IN-CHARGE
PROCESSING TIME
FEES
1. Application for Admission First Year
Photocopies of the following: 1. UNP-CAT Result 2. NSO Birth Certificate 3. Form 138
1. Present the UNP_CAT Result 2. Interview 3. Release of Acceptance Slip
Level Coordinator College Secretary Dean
10 mins. None
2. Enrolment Enrolment Form For First Year Students: Original Form 138
Original UNP-CAT Result
2 recent 1.5 x 1.5 colored pictures
Original NSO Birth Certificate
Acceptance Slip Tranferees/shifters
Original Copy of OTR or Certification of Grades
Honorable /Dismissal /Permit to Shift
Original NSO Birth Certificate
2 recent 1.5 x 1.5 colored pictures
Certificate of good moral character
1. Present Enroll in ROTC 2. Present receipts of SC, Tandem,
Unit Fee 3. Get enrolment form from CHS
Office 4. Fill up form and signed by the
Dean 5. For scholars – proceed to OSA for
submission of requirements and signing of forms
6. For UNP study privilege, fill up form taken from Personnel office to be signed by HRMO & Dean
7. Proceed to computer Room for assessment and payment of fees.
8. Present photocopy of computerized receipt.
Adviser/ Coordinator Dean Personnel Office Dean Level Coordinator
5 mins.
None
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SERVICES REQUIREMENT/S NEEDED PROCEDURE PERSONNEL IN-CHARGE
PROCESSING TIME
FEES
3. Request for Transfer
Appraisal Sheet Present Request Verification Signature
Assigned Clerk Class Adviser Level Coordinator Dean
10 mins. None
4. Application for graduation (clinical and degree, non-degree)
Clearance form duly signed by proper school authorities
Appraisal sheet
Review of academic documents, signing of clearance and application for graduation Recommend applicant for graduation.
Adviser/Level Coordinator Dean 2 mins. None
4. Request for RLE Summary
Request Form
1. Fill up application form 2. Present the filled up application
form for approval 3. Claim the Summary of RLE
Office Clerk Level Coordinator
30 mins. None
5. Request for On-call Schedule
Request Form 1. Request for On-call slip for Midwifery for Nursing
2. Scheduling of On-Call duty 3. Issuance of sign On-call Slip
Level II Coordinator Level IV Coordinator Dean 5 mins None
6. Application for Local Board Examination
PRC forms Issuance of accompanying required certifications Sign PRC Forms
Present accomplished PRC form for review and for signature. a. Midwifery Board Exam b. Nursing Board Exam
Level II RLE Coordinator, Level II Coordinator Level IV RLE Coordinator, Level IV Coordinator, Dean
15 min None
7. Request for Certification for Foreign Employment or Examination
Request Slip Documents for foreign applications – Transcript of Records , course description
1. Present form with Transcript of Records for signature
2. Document with computation 3. Document course description,
rotation plan
College Secretary College Clerk Dean
1 day
3 days
Donation
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SERVICES REQUIREMENT/S NEEDED PROCEDURE PERSONNEL IN-CHARGE
PROCESSING TIME
FEES
8. Request for Certification of Grades
Accomplish Request Form
1. Present request to Level Coordinator
2. Issuance of Certification with College Seal
Assigned Clerk College Secretary
30 mins None
9. Request for Certification of Good Moral Character
Accomplish Request Form
1. Present request to Level Coordinator
2. Issuance of Certification with College Seal
Assigned Clerk College Secretary
30 mins None
10. Request for Reference Letter Accomplish Request Form
1. Present request to Level Coordinator
2. Issuance of Certification with College Seal
Assigned Clerk College Secretary
30 mins None
11. Request for Instructional Materials (LCD, Lop Top, Etc.
Accomplish Request Form 1. Present Request Assigned Clerk 5 mins. None
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF ARCHITECTURE
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICE FORM/S TO
BE USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE /STEP
PERSON/S REPONSIBLE
PROCESSING TIME
1.Enrolment White Form (Registration Form)
First Year: NSO Birth Cert. , UNP CAT Rating, HS Card Second Year to Fifth Year: Appraisal Sheet Semestral Evaluation Slip
Atelier Council Fees Tuition Fees Miscellaneous Fees (please refer to posting at adjacent bulletin board)
Student presents requirements to First Year Adviser;
Student secures White Form, Fills up with Schedule of Classes;
Student pays Atelier Council (AC) fees
Adviser Approves
Dean approves
Student looks for Adviser to secure grades
Adviser writes grades in the Semestral Evaluation Slip
Student presents requirements to person in charge of enrolment; secure White Form, Student fills up with Schedule of Classes;
Student pays Atelier Council (AC) fees
Adviser Approves
Dean approves
First Year Adviser AC Officer
Dean
Adviser Person in charge
of enrolment AC Officer
Dean
30minutes
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SERVICE FORM/S TO
BE USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE /STEP
PERSON/S REPONSIBLE
PROCESSING TIME
2. Submission of Completion Form for Incomplete Grade
Completion Form
Completion Project required by Instructor
Completion Form fee: Php25.00
Student meets with concerned Instructor to get completion requirements;
Student accomplishes requirements; submits to Instructor
Student secures Completion Form from Registrar’s Office,
Instructor writes Final Grade in the Completion Form; Signs it; Dean approves; Student submits to College Secretary; Clerk submits to Registrar’s Office
Instructor
Dean College
Secretary Clerk
Depends on submission time set by Instructor
3. Securing of Pass Slip
Pass Slip Excuse letter (see
format in the
bulletin board)
n/a Student writes excuse letter noted by Parent/Guardian and Adviser addressed to Dean; Dean approves.
Student brings approved excuse letter to Guidance Office to secure Pass Slip
Student submits Pass Slip to Instructor concerned; Student returns signed Slip to Guidance Office
Parent/ Guardian Adviser Dean
Guidance Counsellor
2 minutes (Dean’s level)
4. Dropping a Subject
Dropping Form
Dropping Form fee: Php25.00
Student secures Dropping Form from Registrar’s Office before the Midterm Examinations; Fills up
Adviser countersigns;
Instructor signs;
Dean approves;
College Secretary receives accomplished form
Office Clerk submits to Registrar’s Office
Adviser Instructor
Dean College
Secretary Clerk
5minutes.
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SERVICE FORM/S
TO BE USED
REQUIREMENT/S NEEDED
FEES/ CHARGES
PROCEDURE /STEP PERSON/S
REPONSIBLE PROCESSING
TIME
5. Dropping of entire course
Dropping Form Clearance Form
Appraisal Sheet Dropping Form fee: Php25.00
Student secures accomplished Appraisal Sheet from Adviser,
Student secures Dropping Form and Clearance Form from Registrar’s Office
Student goes to concerned University officials and student officers for signature
Student returns accomplished forms to College Secretary
Clerk submits to Registrar’s Office
AC Treasurer, Adviser, College Secretary,
Dean, Clerk
Unit Librarian, Accountant Registrar
30 minutes
6. Adding a Subject
Adding Form
Adding Form fee: Php25.00
Student secures Adding/Dropping Form from Registrar’s Office not later than 10 days after first day of classes; Fills up
Adviser countersigns;
Instructor signs;
Dean approves
College Secretary receives accomplished form
Office Clerk submits to Registrar’s Office
Adviser Instructor
Dean College Secretary
Office Clerk
5 minutes
7. Signing of Student’s Clearance for Final Examina-tion
Student ‘s Clearance Form
Payment of
Institutional Fees
(Atelier Council)
if any, and school
fees
Unpaid fees
Office Clerk issues Student Clearance Form to students;
Student goes to concerned University officials and student officers for signature.
Student submits to College Secretary
Clerk issues Examination Permit
Adviser, Unit Librarian, AC Treasurer/AC
Governor, Dean, College Secretary, Clerk,
University Librarian, Dean of Students Affairs,
University Accountant
1/2ay
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SERVICE FORM/S
TO BE USED
REQUIREMENT/S NEEDED
FEES/ CHARGES
PROCEDURE /STEP PERSON/S
REPONSIBLE PROCESSING
TIME
8. Application for Graduation
Student’s Clearance Form Application for Graduation
Appraisal Sheet Payment of Institutional (Atelier Council) Fees, if any, and school fees
Unpaid fees Student secures accomplished Appraisal Sheet from Adviser,
Student secures Clearance Form from Registrar’s Office,
Student secures Application for Graduation Form from Dean’s Office Clerk
Student goes to concerned University officials and student officers for signature
Student returns accomplished forms to College Secretary
Clerk submits Registrar’s Office
AC Treasurer, Adviser,
College Secretary, Dean, Clerk
Unit Librarian, Accountant Registrar
1/2 day
9. Verification of Grades by Former Students
Grade Sheets Bring your copy/ies of: Appraisal Sheet/s Registration Forms Semestral Evaluation Slips Completion/Adding/Dropping forms for faster verification
n/a
Student requests the College Secretary
Clerk looks for filed Appraisal Sheets by former Adviser,
Clerk crosschecks registration forms from the student’s jacket, verifies grades from Grade Sheets
College Secretary countersigns
Dean approves
Student gets grades
Office Clerk, Adviser. College Secretary,
Dean 30 minutes
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SERVICE FORM/S
TO BE USED
REQUIREMENT/S NEEDED
FEES/ CHARGES
PROCEDURE /STEP PERSON/S
REPONSIBLE PROCESSING
TIME
10. Issuance of Grades and Class Advising
Appraisal Sheet
Grade Sheets n/a Adviser looks up for grades in the Gradesheets;
Adviser fills up grades in the Semestral Evaluation Slip;
Adviser issues Semestral Evaluation Slip to advisee
Adviser evaluates subjects finished by advisee vis-à-vis curriculum;
Adviser lists appropriate subjects to be enrolled;
Dean approves
Adviser issues List together with Semestral Evaluation Slip to student
Adviser Dean
10minutes
11. Applica-tion for Official Transcript of Records (OTR) of graduates
Dean’s Clearance Form for OTR
Photocopy of : Cover Page of Thesis Book, Approved Proposal Sheet, Certificate of Jury’s Acceptance Certificate of Critic’s Review Appraisal Sheet Registrations Forms from First to Fifth year
n/a
Student submits photocopies of Registrations Forms from First to Fifth year
Office Clerk prepares Dean’s Clearance;
College Secretary countersigns;
Dean signs ;
Office Clerk issues clearance to graduate
Graduate submits all documents to Registrar’s Office
Office Clerk College Secretary
Dean Registrar’s Office
5 minutes (Dean’s level)
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SERVICE FORM/S
TO BE USED
REQUIREMENT/S NEEDED
FEES/ CHARGES
PROCEDURE /STEP PERSON/S
REPONSIBLE PROCESSING
TIME
12. Applica-tion for Official Transcript of Records (OTR) by undergrad students
Clearance Form
Appraisal Sheet Registrations Forms from First to Semester /SY spent in the University
n/a Student secures accomplished Appraisal Sheet from Adviser
College Secretary countersigns
Dean signs
Student submits Appraisal Sheet to Registrar’s Office to request OTR
Adviser College Secretary
Dean
2 minutes (Dean’s level)
13. Request for attendance to External Activities
Letter of Invitation/memo/ communication
Registration fee, if any
Student writes request letter to Dean with Parent’s Permit;
Dean approves Dean
2 minutes
14. Request for Office Data
Request letter n/a Office Clerk informs the Dean/College Secretary,
College Secretary instructs Office clerk to reproduce data;
Dean signs documents
Clerk submits to requesting office
Office Clerk, Dean,
College Secretary 15 minutes
15. Prepa-ration and posting of Examination Schedule
Bulletin of Information
Examination
Schedule
n/a College Secretary prepares Examination Schedule
Dean approves
Clerk posts in the bulletin board
College Secretary Clerk
30 minutes
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SERVICE FORM/S
TO BE USED
REQUIREMENT/S NEEDED
FEES/ CHARGES
PROCEDURE /STEP PERSON/S
REPONSIBLE PROCESSING
TIME
16. Prepa-ration and posting of Enrolment Schedule and Faculty Assignment
Enrolment
Schedule
Faculty
Assignment
n/a College Secretary prepares Enrolment Schedule and Faculty Assignment
Dean approves Clerk posts in the bulletin board;
furnishes copies to concerned faculty
College Secretary Clerk Dean
30 minutes
17. Request for Bulletin of Information
Bulletin of
Information
n/a Visitor registers in the Visitor’s logbook
Clerk issues Bulletin of Information
Clerk 2 minutes
18. Shifting to another course
P Permit to Shift n/a Adviser issues Appraisal Sheet to advisee
Student/advisee requests College Secretary for Permit to Shift Form
Clerk prepares form
College Secretary countersigns
Dean approves
Adviser College Secretary
Clerk Dean
2 minutes
19. Request for the use of ARKI-AVR equip-ment
Borrower’s
Logbook (for
Architecture
faculty and
students)
Request Letter
(other borrowers)
n/a College Secretary/ Dean approves
Borrower registers in the Borrower’s Logbook
Clerk issues AVR equipment
Borrower logs out upon return of equipment
Clerk receives back AVR equipment
Dean/ College Secretary
Clerk 2 minutes
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF ENGINEERING
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction
PERSONS RESPONSIBLE/LOCATION
ISSUANCE OF: ADMISSION TO COLLEGE
PROSPECTUS
ENROLLMENT
First year/ New Student
Second year/Fifth year
Transferees
Shifters
PERSONAL INFORMATION FOR STUDENTS ID’s
NONE
NONE
NONE
NONE
Admission Slip
Course Prospectus
White Forms
ID Form
2 minutes
2 minutes
5 minutes
2 minutes
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary Staff/Adviser/College
Secretary Staff/Adviser/College
Secretary Staff/Adviser/College
Secretary
Staff/College Secretary
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TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction
PERSONS RESPONSIBLE/LOCATION
SIGNING OF CLEARANCE FOR FINAL EXAMINATION
ADDITION/DROPPING OF
SUBJECTS
GRADES OF STUDENTS/APPRAISAL SHEET
COMPLETION OF GRADES
APPLICATION FOR
GRADUATION/ EVALUATION OF GRADUATING STUDENTS
CERTIFICATION OF BONAFIDE
STUDENTS AND STUDENTS STANDING
CERTIFICATION OF AVERANGE GRADE FOR SCHOLARSHIP AND OTHER PURPOSSES
WORKLOAD/FACULTY TEACHING LOAD
DAILY TIME RECORD
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
Clearance Form
Addition/Dropping Form of Subject (Registrar’s Office)
Grading Sheet/Report of Rating/Evaluation Form
Completion Form
Clearance Form/ Application
for Graduation Form/ Evaluation Form
Dean’s Certification
Student’s Evaluation Form
Individual Faculty Load
DTR Form
3 minutes
2 minutes
15 minutes
2 minutes
3 minutes
2 minutes
15 minutes
2 minutes
2 minutes
Staff/College Secretary
Staff/Adviser/College Secretary
Instructor/Adviser/Staff/
College Secretary
Staff/College Secretary
Adviser/Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
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TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction
PERSONS RESPONSIBLE/LOCATION
FACULTY LEAVE OF ABSENCE
CLASSROOM UTILIZATION
APPROVE POSTINGS AND POST
IMPORTANT ANNOUNCEMENT
PREPARATION OF VOUCHERS
NONE
NONE
NONE
NONE
Leave of Absence Form
Classroom Utilization Form
Approve Request Letter
2 minutes
2 minutes
10 minutes
2 minutes
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF ARTS & SCIENCES
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstance per transaction)
PERSONS REPONSIBLE/
LOCATION
1. Interview of applicants for admission
n/a Interview forms 30 mins. Program Head, Adviser, College Secretary, Dean
2. Enrolment
Academic Unit Fees Tuition Fees Miscellaneous Fees(please refer to posting at adjacent bulletin board)
White Form (Registration Form)
30 mins. Adviser, Person in charge of enrolment, Dean Cashier, Registrar
3. Completion of incomplete grade
Completion Form fee: Php 25.00
Completion Form Depends on
submission time set by Instructor
Instructor, Dean, Registrar
4. Issuance of pass slip n/a Pass Slip 15 mins. Parent/Guardian, Adviser, Dean, Guidance Counsellor
5. Dropping a subject Dropping Form fee: Php 25.00
Dropping Form 30 mins. Adviser, Instructor, Dean, Office clerk, Registrar
6. Dropping of entire course Dropping Form fee: Php 25.00
Dropping Form Clearance Form
30 mins. Adviser, College Secretary, Dean, Unit Librarian, Accountant, Registrar
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TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstance per transaction)
PERSONS REPONSIBLE/
LOCATION
7. Adding a subject Adding Form fee:
Php 25.00 Adding Form 30 mins.
Adviser, Instructor, Dean, Office Clerk Registrar
8. Issuance of student’s clearance for final examination
Unpaid fees Student’s Clearance
Form 1 day
Adviser, CAS Librarian, Dean, University Librarian, Dean of Students Affairs, University Accountant
9. Endorsement of application for graduation
Unpaid fees
Student’s Clearance Form
Application for Graduation
30 mins. Adviser, College Secretary, Dean, Unit Librarian, Accountant, Registrar
10. Verification of grades by former students
n/a Report of Ratings 15 mins. Office Clerk, Adviser, College Secretary, Dean
11. Issuance of report of ratings n/a Report of Ratings 1 day Adviser, Dean
12. Issuance of official transcript of records
n/a Dean’s Clearance Form
for OTR 15 mins. Office Clerk, Dean, Registrar’s Office
13. Issuance of official transcript of records (OTR) of undergraduate students
n/a Clearance Form 15 mins. Adviser, Dean
14. Permit to attend external activities
Registration fee Parent’s Permit 1 day Parents, Adviser, Dean
15. Permit to conduct activities n/a Operational Plan 2 days Adviser, Parent, College Secretary, Dean, OSA, President
16. Issuance office data n/a 30 mins. Office Clerk, Dean, College Secretary
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TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstance per transaction)
PERSONS REPONSIBLE/
LOCATION
17. Use of facilities/laboratories/ equipment
n/a for classroom approved fees
Request Form 1 day Adviser, Laboratory in charge, Property Custodian, College Secretary, Dean
18. Issuance of faculty clearance n/a
Faculty Clearance Form
5 mins. College Secretary, Dean
19. Processing of application for leave of absence of faculty
n/a Form 6 5 mins. College Secretary, Dean
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF BUSINESS ADMINISTRATION AND ACCOUNTANCY
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
I. INSTRUCTION
1. Admission. High School graduates and transferees who intend to enrol in CBAA or UNP students who intend to shift to BSA, BSBA, BSENTREP, BSCM, BSHRA & AOM, should apply for admission prior to enrolment.
For First Year BSA Students: a) Photocopy of
UNP-CAT result; b) Photocopy of
HS Form 138; For Transferees: a) Photocopy of
Transfer credentials; and
For First Year BSA Students: a) Must have a
General Weighted Average of 85% in his/her High School Grade Form 138;
b) Must have 85% in his/her UNP-CAT.
c) Must pass the interview. For Transferees: a) Must have good
moral character;
1.1 Submit admission requirements to the receiving section. If requirements are complete, you shall be given an Initial Interview Form A to fill- up/accomplish & a queue number;
Faculty-in-charge
2 minutes
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CHARGE
PROCESSING TIME
b) Photocopy of UNP-CAT result
b) Must have 85% in his/her UNP-CAT;
c) Must have 2.0 grade in all Business Education subjects;
d) Must pass the Qualifying Exams in Financial Accounting 1 & 2 for entry to the Third year Level (if classified as regular third year, he/she will no longer take the UNP-CAT only the validation examination.
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USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
Admission…
For Shifters: a) Appraisal Sheet
from previous college; and
b) Permit to Shift from the previous college.
For First Year BSBA Students: a) Photocopy of
UNP-CAT result; b) Photocopy of
HS Form 138;
For Shifters: a) Must have 85% in
his/her UNP-CAT; b) Must pass the
Qualifying Examination;
c) Must have a General Average of 2.0 in college
d) Must have no failing mark; and
e) Must have a good moral character.
For First Year BSBA Students: a) Must pass the
UNP-CAT (75% cut-off);
b) Must have at least a general average of 80% in his/her High School Grade/Form 138;
c) Must have a good moral character.
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CHARGE
PROCESSING TIME
For Transferees: a) Photocopy of
Transfer credentials; and
b) Photocopy of UNP-CAT result.
For Transferees: a) Must have a
good moral character;
b) Must pass the UNP-CAT (75% cut-off);
c) Must have weighted average of 2.50 or its equivalent in the major subjects; and
d) Must have no failing mark.
Admission… For First Year BSHRA/BSENTREP/BSCM Students: a) Photocopy of
UNP-CAT result; b) Photocopy of
HS Grade/Form 138;
For First Year BSHRA/BSENTREP/BSCM Students: a) Must pass the
UNP-CAT (75% cut-off);
b) Must have at least a general average of 80% in his/her High School Grade/Form 138;
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PROCESSING TIME
c) Must have a good moral character; and
d) Height Requirement for BSHRA only –Council of Hotel & Restaurant Educators of the Philippines (COHREP) and Hotel & Restaurant Association of the Philippines (HRAP):
Male = at least 5’4” Female = at least 5’2” e) Must submit a
certificate of medical examination (specifically chest x-ray, drug test and Hepa-B) for BSHRA only,
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SERVICE FORM/S TO BE
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NEEDED FEES/
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PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
For Transferees:
a) Photocopy of Transfer credentials; and
b) Photocopy of UNP-CAT result.
For BSHRA/BSENTREP/BSCM Transferees: a) Must have a good
moral character; b) Must pass the
UNP-CAT (75% cut-off);
c) Must have weighted average of 2.50 or its equivalent in the major subjects; and
d) Must have no failing mark.
Admission… For First Year AOM Students: a) Photocopy of
Form 138.
For First Year AOM Students: a) Must have a
general average of 75% in his/her High School Grade/Form 138.
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CHARGE
PROCESSING TIME
For Transferees: a) Photocopy of
Transfer credentials.
Accomplished Initial Interview Form A Acceptance Slip
For Transferees: a) Must have a
weighted average of 2.75 in college; and
b) Must have a good moral character.
1.2 Wait on the hallway. When your number is called, go the faculty-in-charge who will interview you.
1.3 Based on the
result of the interview, UNP CAT result and High School Grade, you shall be given with the following remark:
ACCEPTED/NOT QUALIFIED
College Secretary/
Any authorized
faculty member
College
Secretary/ Any
authorized faculty
member
5 minutes
5 minutes
2. Enrolment
Acceptance Slip
P 20.00 SC
P 50.00
2.1 Go to the SC Office pay SC Fee.
2.2 Secure order slips of University uniforms, & pay Uniform Deposit (for 1st year students only).
Student Council officers
5-10 minutes
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SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
75.00
25.00
20.00
30.00
50.00
210.00
2.3 Pay the different fees at the CBAA:
a) OBAS Membership Fee;
b) Intrams Fee;(1st Sem only)
c) Research Extension Dev’t Fund; (1st Sem only)
d) Students’ Talent Dev’t Fund; (2nd Sem only)
e) Business Week Fund; (2nd Sem only)
f) CBAA-PTCAA Membership Fee;
g) CBAA Coop Lab. Membership Fee & Investment (for BSCM Freshmen only);
OBAS Officers,
PTCAA Treasurer, COOP LAB
Cash Custodian
5-10 minutes
2 minutes
2 minutes
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SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
Enrolment…
For First Year Students: Official Receipts of your paid Fees/Contributions. a) Original &
Photocopy of NSO Birth Certificate;
b) Original & Photocopy of UNP-CAT result;
c) Original Copy & Photocopy of HS Card/Form 138;
d) Original & Photocopy of Good Moral Character.
e) 2 copies ID picture (1.5x1.5)
f) 2 Brown Long Envelopes (for Original-Registrar’s Copy & Photocopy-Adviser’s Copy)
None
2.4 Present the needed requirements to the faculty-in-charge for the enrolment. If requirements are complete, you shall be issued an Admission Slip & Personal Information Form with approved Course, Year & Section, Registration Form I & Study Program.
2.5 Fill-up Registration
Form. Copy your class schedule from the study program.
Faculty-in-charge
N/A
5 minutes
5 minutes
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PROCESSING TIME
Accomplished Registration Form, indicating class schedule & other needed information.
For Old Students: SC & Institutional Receipts; and Study Program
2.6 Have your Registration Form be countersigned & approved.
Faculty-in-charge &
CBAA Dean/ College
Secretary
5 minutes
Enrolment… Approved Registration Form. Assessment Form Photocopy of your enrolment form and official receipts
Accomplished & Approved Registration Form indicating the Number of Units Enrolled. Assessment Form
2.7 Proceed to the CBAA Function Room for Assessment.
2.8 Pay Miscellaneous/ Tuition Fees.
2.9 Go back to the CBAA (faculty-in-charge who issued your Registration Form) & submit photocopy of your enrolment form and official receipts.
Personnel-in-charge
Personnel-in-
charge Faculty-in-
charge
5-10 minutes
5 5 minutes
2 minute
3. Preparation & Submission of Grades Sheets.
Complete Subject Requirements of Students. Grades Sheets per Subject
3.1 Compute Final Grades of Students per subject.
3.2 Prepare & Submit Final Grades of Students per Subject.
Subject Instructor/ Professor Subject
Instructor/ Professor
Within 5 days after Final Exam. Within 10 days after Final Exam.
4. Class Advising
Study Program
Students Evaluation of Grades during the previous semester.
4.1 Issuance of Study Program during Enrolment.
Class Adviser
5 minutes
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PROCESSING TIME
Report of Rating
Stamped Mailing Envelope & Complete Address of Parents. Appraisal Sheet of Advisees
4.2 Counselling/ Consultation Time with Advisees as indicated in the Individual Faculty Load.
4.3 Preparation of Report of Rating Signed by the Class Adviser & Approved by the CBAA Dean and Mailing to Parents/ Guardian.
4.4 Recording of Final Grades in the Appraisal Sheet of Advisees.
Class Adviser
Class Adviser
Class Adviser
At least 2 hours per
week.
Within 10-15 days after Final Exam
Within 10-15 days after Final Exam
5. Completion of Grades. UNP Students who have incurred an Incomplete grade on any of their subject/s are allowed to complete their grade/s within a year.
Completion Form Fee
5.1 Approach the subject instructor/professor concerned & know completion requirements.
5.2 Get Completion Form.
5.3 Fill-up Completion Form.
Subject Instructor/ Professor
Office of the Registrar
5-10 minutes
5 minutes
2 minutes
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PROCESSING TIME
Completion Form
Present requirements in your subject/s. Subject Requirements Completion Form signed by the Subject Instructor/Professor. Dean’s Copy of the Completion Form. Registrar’s Copy of the Completion Form.
P 20.00 5.4 Accomplish & Submit Subject Requirements together with the filled-up Completion Form.
5.5 Have your requirements evaluated; your grade recomputed and verifies. The final grade will be written in your completion form.
5.6 Have your completion form signed by the subject instructor/professor & approved by the CBAA Dean.
5.7 Leave Dean’s copy to the receiving clerk for filing.
5.8 Submit Registrar’s copy to the Office of the Registrar.
Subject Instructor/ Professor
Subject Instructor/ Professor
Subject Instructor/ Professor
& CBAA Dean
College Clerk
Office of the Registrar
Personnel-in-charge
5 minutes
1 day
2 minutes
2 minutes
2 minutes
U N P C i t i z e n s ’ C h a r t e r Page | 52
SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
6. Certification for Scholarship. The certificate shall indicate the verified average grade and the scholarship the student may avail.
Certification for Scholarship Report of Rating indicating your general average of grades
Report of Rating verified by the Adviser.
6.1 Request certification for scholarship from the Dean’s Office.
6.2 Wait while the employee-in-charge verifies the computed average grade and prepares certification.
6.3 Have your certification approved by the CBAA Dean.
College Clerk
College Clerk
CBAA Dean
2 minutes
5 minutes
2 minutes
7. Signing of Student’s Clearance during Final Examinations
Student’s Clearance Form
Payment of Institutional Fees, Contributions & Tuition Fees
Unpaid Financial Obligations
7.1 Issuance of Clearance Form to Advisees.
7.2 Student goes to concerned university personnel & student officers for signature.
Class Advisers
University Librarian, Class
Treasurer, Accredited
Org’ns Treasurer/
President/ OBAS Treasurer/
President, Class Adviser, Dean,
Dean of Student Affairs.
2 minutes
30 minutes to 1 day
U N P C i t i z e n s ’ C h a r t e r Page | 53
SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
8. Application for Graduation.
Clearance Form for Graduating Students Application for Graduation
Payment of School Fees Institutional Fees (CBAA)
P 865.00 P 950.00
8.1 Settlement of all Financial Obligations.
a) Annual Fee; b) Diploma Fee; c) UNP Alumni Fee; d) CBAA Alumni Fee; e) Graduation
Pictures; f) Toga Rental/
Deposit. 8.2 Secure
accomplished Appraisal Sheet from Adviser
8.3 Secure Clearance Form from the Registrar’s Office
8.4 Secure Application Form for Graduation from Adviser.
8.5 Student goes to Concerned University Officials & student officers for signature
Cashier’s Office
U N P C i t i z e n s ’ C h a r t e r Page | 54
SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
II. PRODUCTION
1. Use of CBAA Facilities/ Equipment. CBAA Function Rooms, LCD Units may be rented or requested by organizations who intend to hold academic trainings/seminars. Computer Units and peripherals may also be used.
Request Letter addressed to the CBAA Dean
1.1 Prepare request letter for the use of CBAA facilities & Equipment.
1.2 Submit said letter request. Personnel-in-charge shall verify if equipment/ facility is available.
1.3 Wait for your
letter request to be approved by the CBAA Dean.
1.4 Receive approved
letter request from the Dean’s Office. You will be oriented about the CBAA policies on the use of said equipment/ facility.
Personnel-in-charge
CBAA Dean
College Secretary
Laboratory Technician CBAA Dean
5 minutes
5 minutes
10 minutes
U N P C i t i z e n s ’ C h a r t e r Page | 55
SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
2. Use of CBAA Internet Center. The CBAA Internet Center provides CBAA students with access to the web and e-mail services
Student ID P350.00 per student
2.1 Get time-code (for new users only)
2.2 Inquire about the availability of Computer.
2.3 Proceed to Work Station. Log-in using your time-code. Use the Computer.
Personnel-in-charge CBAA
Internet Center
2 minutes
2 minutes
Time depends on
the user.
III. PERSONNEL-RELATED SERVICES
1. Request for Scholarship Certification. CBAA Faculty Members and employees who intend to pursue post-graduate degrees and avail of scholarships may request for certification and recommendation from the CBAA Dean.
Scholarship Certification
1.1 Get or download form from the Sponsoring agency.
1.2 Give form to the
College Dean. Have the Dean fill-up or answer the certification form.
1.3 Wait for your certification to be endorsed to the University President.
Office Concerned
Not Applicable (if form is
downloaded) CBAA Dean
10 minutes
1 day
2 days-1 week
U N P C i t i z e n s ’ C h a r t e r Page | 56
SERVICE FORM/S TO BE
USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/ STEP
PLEASE APPROACH/ PERSON IN-
CHARGE
PROCESSING TIME
2. Request for Make-up/Remedial Classes. CBAA faculty members who intend to conduct make-up/remedial classes should ask permission from the CBAA Dean.
Request letter, indicating the date and time of the intended make-up/remedial classes.
2.1 Submit request letter to the Office of the Dean.
2.2 If your classes would be on weekends, your letter shall be endorsed to the VPAA. Otherwise, have your letter approved by the Dean.
Clerk
CBAA Dean
3 minutes
1 day
U N P C i t i z e n s ’ C h a r t e r Page | 57
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF COMMUNICATION AND INFORMATION TECHNOLOGY
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPE OF FRONTLINE SERVICES FEES FORMS/PAPER REQUIREMENTS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE/LOCATION
Certification of average grade for scholarship and other purposes
None Report of rating 15 minutes Dean/ College Secretary
Issuance of faculty certification for scholarship and other purposes None
Form of sponsoring agency 3 days Dean
Scheduling of approved computer literacy request
None Approved request letter 2 days Dean
Approval of computer room request for training purposes
None Approved request letter 1/2 day Dean
Approval of internet or computer facility request for training and other purposes
None Approved request letter 1/2 day Dean
Approval of posting and posting of important announcements
None None 2 minutes Dean/ College Secretary
Certification of bona fide students and students standing
None Appraisal sheet 15 minutes Dean/ college
secretary/advisers
Approval of dropping, adding, changing of subject
None Dropping, adding, changing subject form
2 minutes Dean/ College Secretary
Signing of completion forms None Completion forms 2 minutes Dean
U N P C i t i z e n s ’ C h a r t e r Page | 58
TYPE OF FRONTLINE SERVICES FEES FORMS/PAPER REQUIREMENTS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE/LOCATION
Endorsement of remedial classes None Request letter 2 minutes Dean
Admission/re-admission of students None Appraisal sheet/transfer credentials
15 minutes Dean/ College Secretary
Approval of subject load of students None General enrolment form 2 minutes
Dean/ college secretary/advisers
Issuance of shifting form/letter None Shifting form 15 minutes Dean/staff
COLLEGE SECRETARY'S OFFICE
Issuance of:
General clearance None General clearance form 2 minutes College Secretary /Staff
Course checklist None None 2 minutes College Secretary /Staff
Admission slip None Form 138/UNPCAT result/ transfer credential
2 minutes College Secretary /Staff
Waiver None Waiver form 2 minutes College Secretary /Staff
/Faculty-in-charge
Leave of absence form None Form 6 2 minutes College Secretary /Staff
Workload/teaching load for faculty None Workload/teaching load form 2 minutes College Secretary /Staff
Pre-requisite None Pre-requisite table 2 minutes College Secretary /Staff
Subject schedule None General enrolment form 2 minutes College Secretary /Staff
Interview of incoming students None
Form 138/UNPCAT result/ transfer credential
15 minutes College Secretary/Faculty
Evaluation of grades of shifters/ transferees for admission
None Appraisal sheet/OTR 15 minutes College Secretary/Faculty
U N P C i t i z e n s ’ C h a r t e r Page | 59
TYPE OF FRONTLINE SERVICES FEES FORMS/PAPER REQUIREMENTS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE/LOCATION
TECHNICIAN'S OFFICE Preparation of checklist of equipment
to be used in trainings or other purposes
None Approved request letter 1 hour Technician
Fixing/Repair of computer peripherals None None Depends upon the
damage Technician
STAFF'S DESK
Preparation of travel vouchers None None 15 minutes Staff
INTERNET ACCESS STAFF'S DESK
Issuance of time codes to students None UNP validated ID or form 1 2 minutes Staff
CLASS ADVISER'S DESK
Issuance of study program to students None None 2 minutes Faculty adviser
Issuance of report of rating for scholarship and other purposes
None None 1 day Faculty adviser
U N P C i t i z e n s ’ C h a r t e r Page | 60
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF CRIMINAL JUSTICE EDUCATION AND SOCIAL WORK
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction
PERSONS RESPONSIBLE/LOCATION
ISSUANCE OF: GENERAL CLEARANCE
DAILY TIME RECORD
PROSPECTUS
CHECKLIST
ADMISSION SLIP
WAIVER
FACULTY LEAVE OF
ABSENCE
WORKLOAD/TEACHING LOAD FOR FACULTY
NONE
NONE
NONE
NONE
NONE
NONE
NONE
NONE
GENERAL CLEARANCE FORM
DTR
COURSE CHECKLIST
ADMISSION SLIP FORM
WAIVER FORM
LEAVE OF ABSENCE FORM
WORKLOAD/TEACHING LOAD
FORM
ROOM UTILIZATION / USE FORM EXAM PERMIT FORM
2 minutes
2 minutes
2 minutes
2 minutes
2 minutes
2 minutes
2 minutes
2 minutes
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
U N P C i t i z e n s ’ C h a r t e r Page | 61
TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction
PERSONS RESPONSIBLE/LOCATION
EXAMINATION PERMIT
SUBJECT SCHEDULE
TRANSFER FORM
GRADES OF STUDENTS AND FACILITATE THE EVALUATION OF GRADUATING STUDENTS
SHIFTING FORM
CERTIFICATION OF
BONAFIDE STUDENTS AND STUDENTS STANDING
CERTIFICATION OF AVERANGE GRADE FOR SCHOLARSHIP AND OTHER PURPOSSES
NONE
NONE
NONE
NONE
NONE
NONE
TRANSFER FORM
STUDENTS EVALUATION FORM
SHIFTING FORM
Dean’s Certification
Students Evaluation Form
2 minutes
2 minutes
15 minutes
2 minutes
2 minutes
5 minutes
Staff/College Secretary
Staff/College Secretary
Concerned Class Advisers/ Program head/ College
Secretary
Staff/College Secretary
Staff/College Secretary
Concerned Class Advisers/staff/ College
Secretary
Other Services ROOM UTILIZATION
o CLASS ROOMS o CRIMINOLOGY REVIEW
CENTER ROOM
NONE
Documents Needed Approved Request Letter Official and Receipt
2 minutes
Staff/College Secretary/Dean
U N P C i t i z e n s ’ C h a r t e r Page | 62
TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction
PERSONS RESPONSIBLE/LOCATION
FOR SCHOOL
ACTIVITY NON-UNP
ORGANIZATION
INQUIRY OF EXAMINATION AND SCHOOL ACTIVITIES
SIGNING OF STUDENT’S CLEARANCE
FIRING RANGE UTILIZATION
APPROVE POSTINGS AND POST IMPORTANT ANNOUNCEMENT
PREPARATION OF VOUCHERS OF STUDENT WITHDRAWALS
None
2,500/day
None
None
None
None
None
Approved Request Letter andOfficial Receipt
NONE Clearance Form
Approved Request Letter
None
Approved Letters, Receipts
5 minutes
2 minutes
2 Minutes (under normal Circumstance)
2 minutes
2 minutes
Staff/College Secretary/Dean
Staff/College Secretary/Dean
Staff/College Secretary/Dean
Staff/College Secretary/Dean `
Staff/College Secretary
U N P C i t i z e n s ’ C h a r t e r Page | 63
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF FINE ARTS
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICE FEES FORMS
PROCESSING TIME (under normal
circumstances per transaction)
PERSON/S RESPONSIBLE
FOR FACULTY
Workload / Teaching Load None Workload / Teaching Load Form
2 minutes Staff / College Secretary
Leave of Absence None Leave of Absence Form
(FORM-6) 2 minutes Staff / College Secretary
Room Utilization None 2 minutes Staff / College Secretary
Daily Time Record None CS Form 48 1 minute Staff / College Secretary
FOR STUDENT
Admission Slip None Admission Slip Form 2 minutes Staff / College Secretary
Prospectus None 2 minutes Staff / College Secretary
Dropping / Adding / Changing of Subject
None Dropping / Adding / Changing of Subject
Form 2 minutes Staff / College Secretary
Shifting None Permit to Shift Form 2 minutes Staff / College Secretary
Referral Slip None Referral Form 5 minutes
Staff / Instructor / Guidance Counselor
U N P C i t i z e n s ’ C h a r t e r Page | 64
TYPES OF FRONTLINE SERVICE FEES FORMS
PROCESSING TIME (under normal
circumstances per transaction)
PERSON/S RESPONSIBLE
Waiver (for Educational Field trip) None Parent’s Permit 3-5 days Parent / Adviser / Dean
Loan Assistance None 5 minutes College Secretary / College Secretary
Certification of Bona Fide Students
None 2 minutes College Secretary / Dean
Certification of Grades None 15 minutes Adviser / College Secretary /Dean
General Clearance None General Clearance form
2 minutes Staff / College Secretary
Application for Graduation None 1 month Staff / College Secretary
U N P C i t i z e n s ’ C h a r t e r Page | 65
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF NURSING
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES FEES FORMS PROCESSING
TIME PERSONS
RESPONSIBLE/LOCATION
For BSN Students Borrowing of -
Audio Visual Aid Journals Research Books
- - -
Log Book Log Book Log Book
2 mins. 2 mins.
5-10 mins.
Clerk Clerk Clerk
Issuance of - Ng. Curriculum Semestral Evaluation Form Students Clearance (for examination) Evaluation Checklist
- - - - -
Appraisal Form CHN ICU OR Scrub OR Circulating Newborn Intra-partal Intra-operative Ward
2 min. 1 min. 2 mins.
1 min.
Clerk/College Secretary Clerk/College Secretary Clerk/College Secretary Clerk/College Secretary Clerk/College Secretary
U N P C i t i z e n s ’ C h a r t e r Page | 66
TYPES OF FRONTLINE SERVICES FEES FORMS PROCESSING
TIME PERSONS
RESPONSIBLE/LOCATION
Assignment Sheets
Case Slips PRC Forms Forms
- - - - - -
Head Nursing Delivery Room NICU Hospital Ward OR Parents permit Hospital Letter Request (Case Study/ Hospital Records) Consent Form For Scholarship Transferee/Shifters/Cross Enrollee Bona fide student
1 min.
2 mins. 2 mins.
1 min. 1 min.
1 min. 2 mins. 1 min.
2 mins. 2 mins.
Clerk/College Secretary
Clerk/College Secretary Clerk/College Secretary
Clerk/College Secretary Clerk/College Secretary
Clerk/College Secretary Clerk/College Secretary Clerk/College Secretary
Clerk/College Secretary
For Graduate Students Records Needed for Employment
RLE Summary (New/Authentication) Certification of Good Moral
Character Certification of Grades/Ranking Rotation Plan Forms for Abroad Course Outline/Syllabus Course Description Recommendation/Reference Letter Appraisal Form (Certification of Grades)
Donation
5 mins.
5 mins.
1 day 10-15 days
10 days 10 days 1-2 days
1 – 5 days
Clerk/College Secretary
Clerk/College Secretary
Clerk/College Secretary Clerk/College Secretary Clerk/College Secretary Clerk/College Secretary Clerk/College Secretary
Clerk/College Secretary
U N P C i t i z e n s ’ C h a r t e r Page | 67
TYPES OF FRONTLINE SERVICES FEES FORMS PROCESSING
TIME PERSONS
RESPONSIBLE/LOCATION
For Faculty Borrowing of -
Reference Materials Audio Visual Aid Evaluation Checklist Form 6 Faculty Checklist Class Schedule DTR RLE Grade Sheets Students Checklist Rotation Plan
- - - - - - - - - -
Log Book Log Book
Hospital/Community
5 mins. 2 mins. 2 mins. 1 min. 1 min. 1 min. 1 min. 1 min. 1 min. 1 min.
Clerk Clerk Clerk
Clerk/College Secretary Clerk
Clerk/College Secretary Clerk/College Secretary
Clerk Clerk
Clerk/College Secretary
Others: Borrowing of -
Thesis Book Documents for Accreditation Audio Visual Aids Reference Materials
- - - -
Log Book Log Book Log Book Log Book
2 -5 mins. 2 -5 mins.
2 mins. 2 mins.
Clerk/College Secretary Clerk/College Secretary
Clerk Clerk/College Secretary
U N P C i t i z e n s ’ C h a r t e r Page | 68
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
College of Teacher Education
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICE FORM/S TO
BE USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/STEPS
PLEASE APPROACH/ INCHARGE
PROCESSING TIME
1. Admission n/a
First year/New students: NSO Birth Certificate UNP CAT Rating HS Card
For Transferees: Original copy of transfer credentials, UNP-CAT result
For Shifters: Appraisal Sheet from previous college
n/a Submit Admission requirements to the receiving section
Faculty-In-Charge
30 minutes
2. Enrolment White form (Registration Form)
First year/New students: NSO Birth Certificate UNP CAT Rating HS Card
CTE-FTA Fees
Tuition Fees
Miscellaneous fees
Student Presents Requirements to First Year Adviser
Student Secures White Form, fills up with Schedule of Classes;
Student pays CTE-FTA fees
Adviser Approves
Dean Approves
First year adviser CTE-FTA Officer Dean
30 minutes
U N P C i t i z e n s ’ C h a r t e r Page | 69
SERVICE FORM/S TO
BE USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/STEPS
PLEASE APPROACH/ INCHARGE
PROCESSING TIME
Second Year to Fourth Year: Appraisal sheet Semestral Evaluation Slip For Transferees: Original copy of transfer credentials, UNP-CAT result For Shifters: Appraisal Sheet from previous college
Student looks for adviser to secure grades
Adviser writes grades in the semestral evaluation slip
Student presents requirements to person in charge of enrolment; secure white form, student fills up with the schedule of classes;
Student pay CTE-FTA fee
Adviser approves
Dean approves
Adviser Person in charge of
enrolment CTE-FTA Officer Dean
30 minutes
3. Practice Teaching
Appraisal sheet
Practice Teaching
fee
Adviser evaluates appraisal sheet of the student;
Adviser 1 hour
Adviser endorses appraisal sheets to the Registrar’s Office for final evaluation;
Registrar 1 day
Program head writes letter of request noted by the Dean to Division Superintendent for student Teaching in the various DepEd schools;
Program head, Schools
Division Superinten-
dent
1 day
DepEd Superintendent Approves request;
Superinten-dent
1 day
U N P C i t i z e n s ’ C h a r t e r Page | 70
SERVICE FORM/S TO
BE USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/STEPS
PLEASE APPROACH/ INCHARGE
PROCESSING TIME
Letter is endorsed to the School Principal;
Principal Designates Cooperating Teachers;
School Principal
1 day
Actual practice Teaching of student teachers
4. On-the-Job Training (for BSIE graduating students only)
Appraisal sheets
Adviser evaluates the appraisal sheet of student;
Adviser endorses the student for On-Job-Training
Dean makes letter of request to various offices in the University for the OJT site of the graduating students
Adviser 30 minutes
5. Submission of Completion form for Incomplete Grade
Completion Form
Completion project required by the Instructor
Completion fee:
Php25.00
Student meets with concerned instructor to get completion requirements;
Student accomplishes requirements; submits to instructor
Instructor
1 day or Depends on submission time set by
the instructor
Student secures Completion form from Registrar’s Office
Clerk 3 minutes
Instructor writes Final Grade in the Completion Form; Signs it;
Instructor 3 minutes
Dean Approves
Clerk submits to Registrar’s Office Dean, Clerk 3 minutes
U N P C i t i z e n s ’ C h a r t e r Page | 71
SERVICE FORM/S TO
BE USED REQUIREMENT/S
NEEDED FEES/
CHARGES PROCEDURE/STEPS
PLEASE APPROACH/ INCHARGE
PROCESSING TIME
6. Securing Pass slip
Pass slip Excuse letter (please see format in the bulletin board)
n/a
Student writes excuse letter noted by parent/guardian and Adviser addressed to the Dean; Dean approves
Student brings approved excuse letter to guidance office to secure pass slip
Student submits pass slip to instructor concerned; student returns signed slip to guidance slip
Parent/ Guardian Adviser Dean
Guidance Counselor
15 minutes
U N P C i t i z e n s ’ C h a r t e r Page | 72
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
COLLEGE OF TECHNOLOGY
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE/
LOCATION
Issuance of:
General Clearance Form
Prospectus
Checklist
Admission Slip
Waiver
Leave of Absence
Workload/Teaching Load for Faculty
Room Utilization
Grades of Students and Facilitate the Evaluation of Graduating Students
None
None
None
None
None
None
None
None
None
General Clearance Form
Course Prospectus
Course Checklist
Admission Slip Form
Waiver Form
Leave of Absence Form
Workload/Teaching Load Form
Room Utilization
Semestral Evaluation Sheet/Evaluation Sheet
5 minutes
2 minutes
2 minutes
5-10 minutes
10 minutes
2 minutes
10 minutes
10 minutes
15-20 minutes
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
Staff/College Secretary
U N P C i t i z e n s ’ C h a r t e r Page | 73
TYPES OF FRONTLINE SERVICES FEES FORMS
PROCESSING TIME (Under normal
circumstances per transaction)
PERSONS RESPONSIBLE/
LOCATION
Dropping, Adding, Changing of Subjects
Shifting Form
Certification of Bonafide Students and Students Standing
Certification of Average Grade for
Scholarship and other purposes
Approve Postings and Post Important Announcement
Available equipment, tools, supplies and materials
Technical Services
Automotive
Electronics
Electrical
RAC
None
None
None
None
None
None
None
Add/Dropped/Change Form
Shifting Form
Borrowers Slip
5 minutes
5 minutes
5 minutes
15-20 minutes
5 minutes
5-10 minutes
Case to case basis
Dean/College Secretary/Univ
Registrar Staff/ College
Secretary Dean/College
Secretary
Dean/College Secretary
Dean/College
Secretary
Logistics Coordinator
Technology Faculty
U N P C i t i z e n s ’ C h a r t e r Page | 74
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
College of Teacher Education LABORATORY SCHOOLS
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
1. ENROLMENT
a. CHILD MINDING
a. Enrolment Form
b. Application form for ID
c. Guidance form
d. Parental Undertaking
A. Qualification of an applicant for Child minding level.
1. An applicant must be three (3) years of age by June.
Tuition Fee (Php 6,000.00)
School ID Fee (Php 80.00)
Textbook (Php 1,659)
P.E. uniform (Php 200.00)
Uniform seal @ Php 15.00/piece
The applicant will: 1. Submit the
requirements to the LS Office for verification purposes and secure Enrolment Form.
Faculty-in-charge
3 minutes
B. Requirements to be submitted upon enrolment
1. Correctly and completely accomplished enrolment form.
2. Photocopy of Birth Certificate issued by the NSO (bring original copy)
2. Fill up the Enrolment Form and Parental Undertaking/Pupil’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
PTA
PTA Membership Fee* (Php 20)
3. Proceed to the Accounting Office for the assessment of fees.
Accounting Personnel
5 minutes
U N P C i t i z e n s ’ C h a r t e r Page | 75
TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
3. Five identical 1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms: a. Enrolment
Form b. Application
form for ID c. Guidance form d. Class chart e. Parental
Undertaking
PTA Saranay Fee (Php 50.00)
PTA Medical Assistance (Php 20.00)
4. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 10 minutes
5. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
6. Submit Official Receipts at the Principal’s Office for recording purposes.
Faculty-in-charge
5 minutes
b. KINDERGARTEN I
a. Enrolment Form
b. Application form for ID
c. Guidance form
A. Qualification of an applicant for Child minding level.
Tuition Fee (Php 6,000.00)
School ID Fee (Php 80.00)
Textbook (Php ____)
P.E. uniform (Php 200.00)
The applicant will: 1. Submit the
requirements at the LS Office for verification purposes and secure Enrolment Form.
Faculty-in-charge
3 minutes
U N P C i t i z e n s ’ C h a r t e r Page | 76
TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
d. Parental Undertaking
1. An applicant must be three (4) years of age by June.
Uniform seal @ Php 15.00/piece
PTA
PTA Membership Fee* (Php 20.00)
PTA Saranay Fee (Php 50.00) PTA Medical Assistance (Php 20.00)
B. Requirements to be submitted upon enrolment
1. Correctly and completely accomplished enrolment form.
2. Original copy of Childminding/ Nursery Card or Certificate of Attendance.
3. Photocopy of Birth Certificate issued by the NSO (bring original copy)
2. Fill up the Enrolment Form and Parental Undertaking/Pupil’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
3. Proceed to the Accounting Office for the assessment of fees.
Accounting Personnel
5 minutes
4. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 10 minutes
5. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
4. Five identical 1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms: a. Enrolment
Form b. Application
form for ID c. Guidance form d. Class chart e. Parental
Undertaking
6. Submit Official Receipts at the Principal’s Office for recording purposes.
Faculty-in-charge
5 minutes
c. KINDERGARTEN II
a. Enrolment Form
b. Application form for ID
c. Guidance form
d. Parental Undertaking
A. Qualification of an applicant
1. An applicant must attained a “QUALIFIED” rating as certified by the University Testing Center.
Tuition Fee (Php 6,000.00)
School ID Fee (Php 80.00)
Textbook (Php ____)
P.E. uniform (Php 200.00
1. Present the result of the Qualifying Examination to the faculty-in-charge for admission.
Faculty-in-charge
3 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
B. Requirements to be submitted upon enrolment
1. UNP-Qualifying Exam Result issued by the University Testing Center.
2. Correctly and completely accomplished enrolment form.
3. Original copy of Form 138-Report Card
4. Photocopy of Birth Certificate issued by the NSO (bring original copy)
5. Five identical 1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms:
Uniform seal @ Php 15.00/piece 2. Report to the LS
Guidance Counselor for interview.
LS Guidance Counselor
5 minutes
3. Submit all the requirements for enrolment at the LS Office for verification purposes and secure Enrolment Form.
Faculty-in-charge
5 minutes
PTA
PTA Membership Fee* (Php 20.00)
PTA Saranay Fee (Php 50.00)
PTA Medical Assistance (Php 20.00
4. Fill up the Enrolment Form and Parental Undertaking/Pupil’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
a. Enrolment Form
b. Application form for ID
c. Guidance form d. Class chart e. Parental
Undertaking
5. Proceed to the Accounting Office for the assessment of fees (Trust Fees).
Accounting Personnel
5 minutes
6. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 10 minutes
7. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
8. Submit Official Receipts to the LGS Coordinator for recording purposes.
Faculty-in-charge
5 minutes
d. GRADE I
a. Enrolment Form
b. Application form for ID
c. Guidance form
d. Parental Undertaking
A. Qualification of an applicant
1. An applicant must attained a “QUALIFIED” rating as certified by the University Testing Center.
General: Entrance Fee: P 50.00 Registration Fee: 50.00 School ID Fee: 80.00
The pupil must: 1. Present the result
of the Qualifying Examination to the LS Secretary for admission
Faculty-in-charge
3 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
Library Card: 5.00 Athletic Fee: 40.00 Medical/Dental Fee: 40.00
2. Report to the LS Guidance Counselor for interview.
LS Guidance Counselor
5 minutes
B. Requirements to be submitted upon enrolment
1. UNP-Qualifying Exam Result issued by the University Testing Center.
2. Correctly and completely accomplished enrolment form.
3. Original copy of Form 138-Report Card
4. Photocopy of Birth Certificate issued by the NSO (bring original copy)
B. Trust Student Dev’t. Fee: 200.00 Guidance Fee: 15.00 Mutual Aid: 40.00
3. Submit all the requirements for enrolment at the LS Office for verification purposes and secure Enrolment Form.
Faculty-in-charge
5 minutes
C. Mis-cellaneous PTA Membership Fee: 20.00 PTA Saranay Fee: 50.00 PTA Medical Assistance: 20.00
4. Fill up the Enrolment Form and Parental Undertaking/Pupil’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
5. Proceed to the Accounting Office for the assessment of fees (General and Trust Fees).
Accounting Personnel
5 minutes School Organ (The Seed): 50.00 LSO
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
5. Six identical 1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms: a. Enrolment
Form b. Application
form for school ID and Library Card
c. Guidance form
d. Class chart e. Parental
Undertaking
Membership Fee: 50.00 Red Cross: 10.00 BSP/GSP: 20.00 Uniform Seal (per piece): 15.00 P.E. Uniform: 220.00
6. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 10 minutes
7. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
8. Submit Official Receipts to the faculty-in-charge for recording purposes
Faculty-in-charge
5 minutes
e. GRADES II TO IV
a. Enrolment Form
b. Application form for ID
c. Guidance form
d. Parental Undertaking
1. Original copy of Form 138 – Report Card.
2. Correctly and
completely accomplished enrolment form.
3. Five identical
1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms: a. Enrolment
Form
General: Entrance Fee: P 50.00 Registration Fee: 50.00 School ID Fee: 80.00 Library Card: 5.00 Athletic Fee: 40.00 Medical/Dental Fee: 40.00
1. Submit the requirements to the faculty-in-charge for verification purposes and secure Enrolment Form and Parental Undertaking/Pupil’s Pledge.
Faculty-in-charge
3 minutes
2. Report to the Guidance Staff for Information Service/s.
LS Guidance Counselor
5 minutes
B. Trust Student Dev’t. Fee: 200.00 Guidance Fee: 15.00 Mutual Aid: 40.00
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
b. Application form for ID and Library Card (in case of lost/damaged ID/LC)
c. Parental Undertaking and Pupil’s Pledge
d. Class chart
C. Miscellaneous PTA Membership Fee: 20.00 PTA Saranay Fee: 50.00 PTA Medical Assistance: 20.00 School Organ (The Seed): 50.00 LSO Membership Fee: 50.00 Red Cross: 10.00 BSP/GSP: 20.00 Uniform Seal (per piece): 15.00 P.E. Uniform: 220.00
3. Fill up the Enrolment Form and Parental Undertaking/Pupil’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
4. Proceed to the Accounting Office for the assessment of fees
Pay the prescribed fees at the Cashier’s Office.
Accounting Personnel
5 minutes
5. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 10 minutes
6. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
7. Submit Official Receipts to the faculty-in-charge for recording purposes.
Faculty-in-charge
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
f. GRADES V-VI
a. Enrolment Form
b. Application form for ID
c. Guidance form
d. Parental Undertaking
1. Original copy of Form 138 – Report Card.
2. Correctly and completely accomplished enrolment form.
3. Five identical 1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms: a. Enrolment
Form b. Application
form for ID and Library Card (in case of lost/ damaged ID/LC)
General: Entrance Fee: P 50.00 Registration Fee: 50.00 School ID Fee: 80.00 Library Card: 5.00 Athletic Fee: 40.00 Medical/Dental Fee: 40.00 B. Trust
Student Dev’t. Fee: 200.00 Guidance Fee: 15.00 Mutual Aid: 40.00 Computer Fee: 500.00
1. Submit the requirements to the faculty-in-charge for verification purposes and secure Enrolment Form and Parental Undertaking/Pupil’s Pledge.
Faculty-in-charge
3 minutes
2. Report to the Guidance Staff for Information Service/s.
LS Guidance Counselor
5 minutes
3. Fill up the Enrolment Form and Parental Undertaking/Pupil’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
4. Proceed to the Accounting Office for the assessment of fees
Accounting Personnel
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
c. Parental Undertaking/Pupil’s Pledge.
d. Class chart
C. Miscellaneous PTA Membership Fee: 20.00 PTA Saranay Fee: 50.00 PTA Medical Assistance: 20.00 School Organ (The Seed): 50.00 LSO Membership Fee: 50.00 Red Cross: 10.00 BSP/GSP: 20.00 Uniform Seal (per piece): 15.00
P.E. Uniform: 220.00
5. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 10 minutes
6. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
7. Submit Official Receipts to the faculty-in-charge for recording purposes.
Faculty-in-charge
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
g. GRADE VII
a. Enrolment Form
b. Application form for ID
c. Guidance form
d. Parental Undertaking
A. Qualification of an applicant 1. An applicant must
attained a “QUALIFIED” rating as certified by the University Testing Center.
B. Requirements to be submitted upon enrolment 1. UNP-Qualifying
Exam Result issued by the University Testing Center.
2. Correctly and
completely accomplished enrolment form.
3. Original copy of
Form 138-Report Card
General: Entrance Fee: P 50.00 Registration Fee: 50.00 School ID Fee: 80.00 Library Card: 5.00 Athletic Fee: 40.00 Medical/Dental Fee: 40.00
1. Present the result of the Qualifying Examination and submit all other requirements at the LS Office for verification and admission purposes.
Faculty-in-charge
3 minutes
2. Report to the LS Guidance Office for interview and filling-up of Guidance Form and Waiver Form.
LS Guidance Counselor
5 minutes
B. Trust Student Dev’t. Fee: 200.00 Guidance Fee: 15.00 Mutual Aid: 40.00
Computer Fee: 600.00
3. Submit all the requirements for enrolment to the faculty-in-charge for verification purposes.
Faculty-in-charge
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
4. Photocopy of Birth Certificate issued by the NSO (bring original copy)
5. Six identical
1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms: a. Enrolment
Form b. Application form for school ID and Library Card
C. Miscellaneous PTA Membership Fee: 20.00 PTA Saranay Fee: 50.00 PTA Medical Assistance: 20.00
4. Secure Enrolment Form from the Principal’s Office.
Faculty-in-charge
5 minutes
5. Fill up the Enrolment Form and Parental Undertaking/Pupil’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
6. Proceed to the Accounting Office for the assessment of fees (General and Trust Fees).
Accounting Personnel
5 minutes
7. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 10 minutes
c. Guidance form d. Class chart e. Parental
Undertaking
8. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
9. Submit Official Receipts to the faculty-in-charge for recording purposes.
Faculty-in-charge
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
h. SECOND YEAR TO FOURTH YEAR
a. Enrolment Form
b. Application form for ID
c. Guidance form
d. Parental Undertaking
1. Original copy of Form 138 – Report Card.
2. Correctly and completely accomplished enrolment form.
3. Five identical 1.5”x1.5” recent photographs with red background and name tag to be attached on the following forms: a. Enrolment
Form b. Application
form for ID and Library Card (in case of lost/damaged ID/LC)
General: Registration Fee: 50.00 School ID Fee: 80.00 Library Card: 5.00 Athletic Fee: 40.00 Medical/Dental Fee: 40.00 B. Trust
Student Dev’t. Fee: 200.00 Guidance Fee: 15.00 Mutual Aid: 40.00 Computer Fee: 600.00
C. Miscellaneous
PTA Membership Fee: 20.00
1. Submit the requirements to the faculty-in-charge for verification purposes and secure Enrolment Form and Parental Undertaking/Pupil’s Pledge.
Faculty-in-charge
3 minutes
2. Report to the Guidance Staff for Information Service/s.
LS Guidance Counselor
5 minutes
3. Fill up the Enrolment Form and Parental Undertaking/Student’s Pledge to be approved by the LS Principal.
Pupil/Student and parent
5 minutes
4. Proceed to the Accounting Office for the assessment of fees
Accounting Personnel
5 minutes
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
c. Parental Undertaking/Pupil’s Pledge.
d. Class chart
PTA Saranay Fee: 50.00 PTA Medical Assistance: 20.00
5. Pay the prescribed fees at the Cashier’s Office.
Cashier Staff 5 minutes
6. Pay the miscellaneous fees to the faculty-in-charge at the Principal’s Office.
Faculty-in-charge
5 minutes
7. Submit Official Receipts to the faculty-in-charge for recording purposes.
Faculty-in-charge
5 minutes
II. SUPPLEMENTARY SERVICES FOR PUPILS AND STUDENTS
a. Issuance of Certificate of Good Moral Character for Local Purpose/Travel Abroad
Request Form
1. Request letter duly filled-up by the applicant or any authorized representative.
2. One (1) valid ID
Php 30.00
1. Submit the request form at the LS Office.
Office Staff 1 minute
2. Encoding of the Certificate of Good Moral Character.
Office Staff 2 minutes
3. Signing of the requested document LS Principal 10 seconds
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
4. Present at least one (1) valid ID in claiming the Certificate of Good Moral Character.
Applicant 1 minute
5. The applicant pays at the Cashier the amount specified by the Registrar’s Office for the Dry Seal and present the official receipt to the said office.
Applicant/ Cashier staff
5 minutes
b. Issuance of Form 137 (Pupil’s/Student’s Permanent Record
b.1. Reconstructed
(From School Year 2003- 2004 and below)
Request Form
1. The applicant will present any of the following: a. Request
Letter signed by the School’s Principal or School’s Registrar
Php 30.00 1. Present the Request Letter to the LS Office staff
Applicant/ Office staff
10 working days
2. Copying the student’s/applicant’s final grades from the Form 18
Office staff
3. Encoding of Form 137. Office staff
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
b. Authorization Letter duly signed by the applicant.
4. Authentication of the said document
LS Principal
5. The applicant pays at the Cashier the amount specified by the Registrar’s Office for the Dry Seal and present the official receipt to the said office.
Applicant
b.2 Photocopy (From School Year 2004- 2005 Onwards)
Request Form
1. The applicant will present any of the following: a. Request
Letter signed by the School’s Principal or School’s Registrar
Php 30.00 1. Present the Request Letter to the LS Office staff
Applicant/ Office staff
30 seconds
2. Photocopying of Form 137
Office staff 2 minutes
3. Authentication of the said document
LS Principal 30 seconds
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TYPES OF FRONTLINE SERVICES
FORMS TO BE USED
REQUIREMENTS FEES/ CHARGES* PROCEDURES/ STEPS IN-CHARGE PROCESSING
TIME
b. Authoriza-tion Letter duly signed by the applicant.
4. The applicant pays at the Cashier the amount specified by the Registrar’s Office for the Dry Seal and present the official receipt to the said office.
Applicant 5 minutes
*Fees and charges are subjected to change from year to year due to inflation rate.
OTHER PUPILS/STUDENT SERVICES: III. SERVICES FOR TEACHERS
1. Clearances a. Use of logbook 2. Activity Permit b. Form 48 (Daily Time Record) 3. Issuance of Form 138 (Report Card) c. Form 6 (Application for Leave) d. Clearance
U N P C i t i z e n s ’ C h a r t e r Page | 93
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
GENERAL ENROLMENT PROCEDURE
Office/Building Requirement/s In-charge Processing Time
1. Student Center Pay student council & uniform/logo fees Student Council Office 5 mins
2. College 1. Submit enrolment requirements (Place inside a long brown envelope) a. Form 138 (original of high school card) b. Original UNP CAT c. NSO Birth Certificate d. Certificate of good moral e. Two (2) copies ID Picture (1.5”x1.5”)
College Clerk, Adviser 5 mins
2. Secure admission slip and Personal Information Form with approved Course, year and section (Study Program)
College Clerk, College Secretary or Dean
10 mins
3. Pay Unit Fees Coordinators 3 mins
3. OSA (For Scholar) Submit requirements for scholarship Scholarship Coordinator
15 mins
4. CBAA Function Room a. Assessment b. Payment of
Fees
1. Present duly approved white form (Registrars’ copy) to the Assessment Section for Registration
2. Proceed to the Cashier Section for payment 3. Proceed to the Registrars’ table and present computerized
enrolment form and official receipt to validate enrolment. 4. Photocopy computerized enrolment form & official receipt at
designated section.
Registrar’s Staff Accounting Staff
Cashier Staff Registrars’ Staff
Mimeo Machine -
Operator
1 min
2 mins 30 secs
1 min
5. College Submit the photocopy of the computerized enrolment form & official receipt
College Clerk 30 secs
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City UNIVERSITY RESEARCH CENTER
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES/ACTIVITIES REQUIREMENTS PROCEDURES APPROACH/ IN-CHARGE PROCESSING
TIME PER CLIENT
1. Submission of Proposal
1. Project/research proposals based on a) research agenda of the
university, and b) outputs of the research
capability building seminar-workshop
2. Research proposals must follow the format of the URC and that of the funding agencies
1. Endorsement 2. Submission
Dean & Unit Research Coordinator Clerk and Area Coordinator concerned
5 minutes
2. In-House-Review Copies of the research proposal In-house review coordinator together with the concerned area coordinator identify reviewers
Director for Research, Research Publication & In-House Review Coordinator, Area Research Coordinator Concerned, Peer Reviewers, Research Statistician, Secretary
1 hour
3. Operationalizing the Research
Corrected (detailed) including workplan and budgetary requirements
1. Endorsement
Dean and Unit Research Coordinator
2. For approval Area Research Coordinator, URC Director, VPRE, Finance Director, VPA and President
1 day
U N P C i t i z e n s ’ C h a r t e r Page | 95
SERVICES/ACTIVITIES REQUIREMENTS PROCEDURES APPROACH/ IN-CHARGE PROCESSING
TIME PER CLIENT
4. Formal notice and orientation of the proponents
Approved Operational Plan of research
Letter of information is given to the proponents/researchers
URC Director, Area Coordinator, Dean, Unit Research Coordinator & Proponent
1 hour
5. Monitoring of research
Progress report from the researcher
Fill-up status report form Submission of the form
Clerk, Unit coordinator and Area Coordinator
1 hour
6. Final Report Complete write-up including abstract
Submission Clerk and Area Coordinator 5 mins
7. In- house review of the completed research
Photocopies of the final write-up Identification of the internal and external reviewers
Area coordinator, in-house and research review panel and coordinator
1 hour
a) Interval Reviewing b) Review proper
Photocopies of the final write-up Round table discussion URC Director, Internal reviewers, Area Coordinator, In-house publication coordinator, proponents, statistician, secretary
2 hours
c) Submission of improved final write-up
Recommendations and suggestions of the review panel are incorporated
Submission Area coordinator, in house review coordinator 3 hours
d) External Reviewing
Improved final write-up 1. Identification of external reviewers
2. Notification and provision of the write-up to external reviewers
3. Review proper
In-house review coordinator In-house review coordinator External reviewers
1 hour
1 hour
1 week
8. Final Reviewing of Research Report for Publication
Final write-up with the recommendations of the external reviewers incorporated
Review proper VPRE, URC Director, In-house review coordinator, Area coordinator, editor-in-chief
2 hours
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City EXTENSION SERVICES CENTER
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES FORMS REQUIREMENTS FEES PROCEDURES PERSONS
RESPONSIBLE
1. Adopt-a-Community & School Program
Memorandum of Agreement
1. Letter of Intent
NONE
1. Write the University President to signify initiative and intention through a Resolution to be Adopted as beneficiary of the University Extension Services.
Local Government Unit Officials Barangay Officials/ School Officials
2. Socio economic profile
2. Provide necessary information of the socio-economic situation, needs and available resources.
Barangay Officials/ School Officials
3. Needs Assessment
3. Secure endorsement from the Local Government Unit.
Mayor/ District Supervisors
4. Endorsement from the Local Government Unit
4. Validation and Evaluation. UNP Extension Services Center
5. Availability of Local Resources
5. MOA Preparation and Signing Barangay Officials/ School Officials University President and Extension Services Center
6. Geographical accessibility
6. Documentation Extension Services Center
7. Prospect of Sustainability
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SERVICES FORMS REQUIREMENTS FEES PROCEDURES PERSONS
RESPONSIBLE
2. Medical – Dental Mission
Operational Plan
Request Letter of the Community /Agency
NONE
1. Request Letter to the University President.
Head of Requesting Community/ Agency
2. Approval 3. Preparation of the Operational Plan
UNP President Director, Extension Services Center, VP, Research & Extension, Director, Financial Services, VP, Finance & Admin.
4. Coordination with the requesting community/ Agency
Extension Services Center
5. Request for Manpower assistance Director, Extension Services Center Vice President, Research & Extension
6. Purchase of supplies and materials. UNP Supply Office
7. Conduct of the activity
a. Documentation b. Evaluation
ESC and Participating Colleges, Organizations. Extension Services Center Extension Services Center
U N P C i t i z e n s ’ C h a r t e r Page | 98
SERVICES FORMS REQUIREMENTS FEES PROCEDURES PERSONS
RESPONSIBLE
3. Skills Training and Technology Transfer
Operational Plan
Request Letter of the Community/Agency
1.Letter Request to the University President
Head of requesting community/ agency
2. Approval of the request UNP President
3. Preparation of Operational Plan Director, ESC Vice President, Research and Extension Director, Financial Services VP, Finance & Admin. UNP President
4. Coordination Extension Services Center
5. Request for Trainors, manpower needs/assistance
Director, Extension Services Center VPRE
6. Purchase of materials and supplies. UNP Supply Office
7.Conduct of the activity
Extension Services Center and participating agency/community
8. Documentation Extension Services Center
9. Evaluation Extension Services Center
10. Impact Assessment Extension Services Center
U N P C i t i z e n s ’ C h a r t e r Page | 99
SERVICES FORMS REQUIREMENTS FEES PROCEDURES PERSONS
RESPONSIBLE
4. Information Dissemination
Operational Plan
Identify need/s
1. Identification of community to
conduct of information drive.
UNP Research Office Concerned Gov’t Units( DOH, DA, DFA, DOST, DTI, DILG, NRRMC, etc.)
2. Reproduction of print materials. Extension Services Center
3. Conduct of activity Extension Services Center
5. Support/ Assistance for Extension activities of Academic units/ department
Operational Plan
Operational Plan 1. Submit Operational Plan to Extension Services Center
Concerned college/unit
2. Approval of the Operational Plan
VPRE, ESC Director, Director-Financial Service, VP,Finance & Admin.,UNP President
3. Request Supplies and materials Extension Services Center, Vice President, Research & Extension
4. Purchase of Supplies and materials UNP Supply Office
6. Extension Line Publication
Operational Plan
Operational Plan Preparation of Operational Plan Editor-in-Chief
Submission of Operational Plan Editor-in-Chief
Approval of Operational Plan
VPRE, Extension Director, Director-Financial Service, VP,Finance & Admin.,UNP President
Submission of articles
College Extension Coordinators and contributors Encoder
U N P C i t i z e n s ’ C h a r t e r Page | 100
SERVICES FORMS REQUIREMENTS FEES PROCEDURES PERSONS
RESPONSIBLE
Encoding of the Articles Lay-outing and Editing of the articles
VPRE, Consultant, Editor-in-Chief and Staff
Submission of the layout of the newsletter
Editor-in-Chief and Office of Public Affairs and Information
Printing of the Newsletter Office of Public Affairs and Information
Distribution of the Newsletter Extension Services Center
U N P C i t i z e n s ’ C h a r t e r Page | 101
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City ACCOUNTING OFFICE
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS (STUDENTS)
SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
1. Enrolment *White Forms Duly accomplished White Form signed by the Dean
n/a 1. Present duly accomplished Enrolment Form at the Accounting Office
Accounting Staff 2 mins/student
*Enrolment Forms
2. Process Enrolment
Student's Identification Card
3. Pay at the Cashier's Office
2. Billings of Scholars
n/a Special Order / Certificates of Scholarship
n/a 1. Issuance of Special Order/ Certificates from OSA OSA Staff
1 week
2. Make Billings of
Scholars
3. Billings to be signed by the Accountant, Coordinator of Scholarship Grants & Financial Assistance Program and the Chief Administrative Officer for Finance.
Accounting Staff
Finance Director
Dean OSA
VPFAD
4. Release of Billing
U N P C i t i z e n s ’ C h a r t e r Page | 102
SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
3. Individual Statement of Billing or Certificate Billing and Enrolment
n/a School Identification Card
n/a 1. Requests for Billing Accounting Staff
Finance Director,
Registrar IV
10 mins
2. Present ID and
Enrolment Form
Enrolment Form
3. Process the request
4. Billings to be signed by the University Accountant and the University Registrar.
5. Issuance of billing.
4. Clearances for Students (for Partially Paid students)
*Clearance Forms Official Receipts n/a 1. Pay Tuition Fee and Other Fees at the Cashier's Office. Accounting Staff 1 min/student
*Official Receipts 2. Issuance of Clearances
5. Securing Examination Permits
*Clearance Forms Duly Accomplished Clearance Forms
n/a 1. Present duly accomplished Clearance Forms at the Accounting Office Accounting Staff 1 min/student
*Examination Permits
2. Issuance of Exam
Permits
6. Refunds (Dropped)
*Disbursement Vouchers
Original Copy of Official Receipts
P 30.00 1. Secure Dropping Form at the Registrar's Office
Accounting Staff 2 days *RUTF 2. Assess Dropping Form
Dropping Forms
3. Payment of Dropping Fee at the Cashier's Office
U N P C i t i z e n s ’ C h a r t e r Page | 103
SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
4. Submission of duly accomplished form at the Accounting Office.
7. Transfer Payment Vouchers
*Disbursement Vouchers
Official Receipt of Payment from the Scholarship Foundation
n/a 1. Payment of Tuition and Other Fees at the Cashier's Office Accounting
Staff
4 hours
*RUTF
2. Submission of Official Receipts at the Accounting Office
8. Financial Assistance
*Disbursement Vouchers
Official Receipt of Payment from the Scholarship Foundation
n/a 1. Payment of Tuition and other Fees at the Cashier's Office
Accounting Staff
4 hours *RUTF 2. Submission of Official Receipts at the Accounting Office
3. Processing of Vouchers
9. Monthly Stipend of BS Physics Scholars, Refund of Scholarship Grants
*Disbursement Vouchers
Certification from the OSA Original Receipts from the Scholars
n/a 1. Issuance of Certification from the OSA
Accounting Staff
4 hours *RUTF 2. Submission of Official Receipts from the students
*ALOBS
3. Processing of Vouchers
10. Preparation of Salary Deduction
*Promissory Note
Promissory Note approved by the University Accountant
n/a 1. Prepare schedule of Salary Deduction every 15th and 30th day of the month.
Accounting Staff
1 hour
2. Submit schedule at the Cashier's Office for Salary Deduction.
3. Submit Official Receipts at the
Accounting Office.
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City ACCOUNTING OFFICE
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
(EMPLOYEES)
SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
1. Processing of Claims
n/a 1. Reimbursement of Gasoline used and etc.
n/a Disbursement voucher with complete
Accounting Staff 5 mins
*OR / Toll fee supporting documents *Trip Ticket to be processed *TO
*Summary of Expense
*Disbursement Voucher
*Approved Obligation
Request
*Approved Request /
Communication
2. Reimbursement of
TEV's / Reg. fees n/a
Accounting Staff 5 mins
*DV
*ALOBS / RUTF
*Itinerary
*CTC
*Bus Ticket/Trip *Ticket/Cert. of used PC
*CA
*TO
U N P C i t i z e n s ’ C h a r t e r Page | 105
SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
*OR(Reg. Fee)
*ATR
*Approved Request /
Communication
2. Update of exemption and of employee's information
BIR Form No. 2305
1. Duly accomplished BIR Form No. 2305
n/a
1. Secure BIR Form No. 2305
Accounting Office (Tax section)
1 hour
2. Birth certificate of the qualified dependent child(ren)
3. Marriage contract
2. Fill-up the form
3. Present the filled-up form for checking
4. Waiver of the husband 4. Signing of the form
(if wife claims additional
exemption) 5. Register at the BIR
Office
6. Submit one copy of the form to the Accounting Office
3. Registration of the employees (those who do not have TIN)
BIR Form No. 1905
1. Duly accomplished BIR Form No. 1905
n/a 1. Present requirements for checking and verification
Accounting Office (Tax section)
1 hour
2. Certificate of live birth/
birth certificate n/a
2. Duly accomplished BIR no. 1905 to be signed by Finance Director
5. Register at the BIR
Office
6. Submit one copy of the form to the Accounting Office
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SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
4. Issuance/ Filing of Certificate of Compensation Payment/Tax Withheld
BIR Form No. 2316
Community Tax Certificate n/a 1. Get the BIR Form No. 2316
30 seconds
2. Fill-up the form Employee/Client
3. Present the filled-up form for checking
1 min
4. Signing of the duly
accomplished form VFAD, Finance
Director 30 secs
5. File the ITR and get
your copy 30 secs
5. Certifications n/a n/a n/a
1. Request for certification of loan and premium payments.
GSIS Laiason Officer
3 mins
6. Certification of loans applied
E-Card n/a n/a 1. Apply loan at the GSIS Vigan Satellite Office thru Electronic System
GSIS Staff 3 mins
2. Report at the accounting office for confirmation
GSIS Laiason Officer and staff
30 secs (if internet
connected
3. Wait for the bank to
credit the proceeds
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SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
7. Changes in the status of appointment/beneficiaries/marital status, etc
ARA Service Record/Marriage Contract/Birth Cert.
n/a 1. Submit required documents
GSIS Laiason Officer
3 mins
2. Email to GSIS Membership Div. Manila
3. Wait for
confirmation
8. Renewal of E Card
E-Card Enrolment
Form
Old E-Card n/a 1. Get E-card application
GSIS Laiason Officer and staff
3 secs
2. Fill up the form
3. Present duly accomplished ecard application for checking and signature of AAO
5 secs
4. Xerox the signed application for presentation when you apply for ecard renewal
5. Wait for the schedule
U N P C i t i z e n s ’ C h a r t e r Page | 108
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
REGISTRAR SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Services Form/s to be
used
Requirements
Needed Fees/Charges Procedures/ Steps Office Activity In-Charge
Processi
ng
Time
I. How to secure transcript of records
1. Graduated -
1st Copy
Application for
graduation &
1. Official Receipt
for transcript fee
P 40.00/page Submit graduation
clearance
application for
graduation, picture
for annual. Come
back after 10
working days.
a. Receives &
reviews
documents/
record official
receipt for
annual,
diploma,
alumni fees.
Registrar II-
GS/CN/Law/
Caregiver
Staff – CBAA
Staff -
Crim/Arch/Fine
Arts
Staff - CHS,
Med.
Staff- CAS,
CSW
Staff- CTE,
Ctech.
Staff - CE,
CCIT
10
working
days
clearance
2. Application for
graduation/
clearance
P 15.00
Documentary
Stamp
3. 1.5x1.5 picture
w/ name tag if
for Board Exam.
P 100.00 Diploma
fee
P 500.00 Annual
copy for Tertiary
level
b. Encoding,
printing
transcript for
checking
finalize copy
for signature
of the
Registrar.
P 550.00 for
Graduate School
Alumni fee
Graduate School –
P 250.00
c. Scan picture
if for Board
Exam.
Degree – P 200.00
d. Record/seal
& release
Certificate –
P 150.00
U N P C i t i z e n s ’ C h a r t e r Page | 109
Services Form/s to be
used
Requirements
Needed Fees/Charges Procedures/ Steps Office Activity In-Charge
Processing
Time
2. Graduated –
2nd copy
Official Receipt for
transcript fee
P 80.00/page
P 15.00
Documentary
stamp
a. Student pay
required fees at
the Cashier's
Office
a. Receives
official receipt
b. Reprint
Transcript of
5 working
days
Records
c. Record/Seal &
release
3. Non-
graduating
Request for
document/
clearance form
Form 137 for new,
official transcript of
records for
transferee
P 40.00/page
P 15.00
a. Student secures
& fills-up
request/
clearance form.
a. Receive duly
accomplished
request form &
official receipt.
10 working
Documentary
Stamp
days
b. Go to Library,
Dean of the
College, Dean of
Student Affairs,
Accounting
Office for
signatures.
b. Bring out
student's
record, check
credentials &
grades if
complete, if
not, require the
student to
submit the
necessary
document/s.
c. Pay required fees
at the Cashier's
Office.
d. Submits duly
accomplished
request form,
official receipt &
other
requirements.
c. Prepare
transcript if
records is in
order. Advised
student to come
back after 10
working days.
U N P C i t i z e n s ’ C h a r t e r Page | 110
Services Form/s to be
used
Requirements
Needed Fees/Charges Procedures/ Steps Office Activity In-Charge
Processing
Time
e. Student/or duly
authorized
representative
come back at
specified date.
f. Present claim slip
to get requested
document.
II. Certifications Request form Official Receipt P 50.00 for GS Pay required fees at
30 mins
1. Grades
2. Graduation
the Cashier's Office a. Check
student's
record if
grades are
complete
b. Prepares
3. Enrolment
4. Medium of
P 30.00 for Tertiary
Instruction
5. Units
earned
6. weighted
general
average
certification
for signature
of the
Registrar
c. Record, seal
& release
7. Completed
Academic
Requirements
Request for
document/
clearance form
Official receipt P 50.00 a. Fill-out request
for document/
clearance form.
a. Check
student's
record if
grades are
complete.
30 mins.
b. Go to Library,
Dean of the
College, Dean of
Student Affairs
& Accounting
Office
signatures.
b. Prepares
certification
for signature
of the
Registrar
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Services Form/s to be
used
Requirements
Needed Fees/Charges Procedures/ Steps Office Activity In-Charge
Processing
Time
c. Pay at the
Cashiers Office.
c. Record, seal
& release
d. Submit duly
accomplished
request form &
official Receipt.
III. Diploma
1. 1st Copy
Official receipt for
diploma fee
P 100.00 for
Tertiary
Present official
receipt for diploma
fee & doc. Stamp
Place notarial &
dry seal on the
diploma. Issue
diploma & let
the student
receive & sign
on the log book.
10 mins.
P 200.00 for
Graduate School
P 15.00
Documentary
Stamp
2. 2nd copy Request form Submit duly
notarized affidavit
of loss or damaged.
Diploma fee,
documentary stamp
& printing fee
Pay fees at the
Cashier's Office &
submit OR
a. Check/verify
student's
graduation
date
At least10
working days
b. Receive OR
& affidavit
c. Submit to
printer
d. Submit to
signatories
(Dean, VPAA
& President
e. Place notarial
& dry seal
f. Record &
release
U N P C i t i z e n s ’ C h a r t e r Page | 112
Services Form/s to be
used
Requirements
Needed Fees/Charges Procedures/ Steps Office Activity
In-
Charge
Processing
Time
IV. Annual copy
Official receipt for
annual copy
P 500.00 for
tertiary
Present official
receipt for annual
copy
Issue copy
5 mins.
P 550.00 for
Graduate School
V. Authentication
of school
records
Original & xerox
copy of documents
to be authenticated
P 30.00/copy Pay at the Cashier's
Office, present OR
at Registrar's
Office.
a. Verify
documents,
place certified
true copy on the
xerox copies for
signature of the
Registrar.
b. Record, seal &
30 mins.
release
VI Permit to
transfer
Request for
document/
clearance form
Form 137 for
freshmen/official
transcript of
records for
transferee.
Permit to transfer
fee, documentary
Stamp, transcript
fee.
a. Student secures
& fills-up
request/clearanc
e form.
a. Receives duly
accomplished
request form.
30 mins.
b. Go to Library,
Dean of the
College, Dean of
Student Affairs,
Accounting
Office for
signatures.
b. Check student's
records,
credentials &
grades if
complete, if
not, require the
student to
submit the
necessary
document.
c. Pay required fees
at the Cashier's
Office
d. Submits duly
accomplished
request form,
official receipt &
other
requirements.
c. Prepare permit
to transfer for
signature of the
Registrar
U N P C i t i z e n s ’ C h a r t e r Page | 113
Services Form/s to be
used
Requirements
Needed Fees/Charges Procedures/ Steps Office Activity
In-
Charge
Processing
Time
e. Student or duly
authorized
representative
present claim
slip at specified
date to get
requested
document.
d. Record, seal &
release
Note: OTR will
be released
upon request of
the school
where the
student will be
transferring.
U N P C i t i z e n s ’ C h a r t e r Page | 114
Republic of the Philippines
UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City OFFICE OF STUDENT AFFAIRS
Student Welfare Programs GUIDANCE AND COUNSELING SERVICES
Service Pledge, Service Guide & Service Standards IMPLEMENTING RULES AND REGULATIONS
SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
INDIVIDUAL INVENTORY SERVICE
1. Securing Pass Slip
Student Pass Slip
1. Letter duly signed by parent/guardian if absence is due to family related concerns noted by the adviser.
2. Medical certificate if absence is due to sickness
3. Letter from the Dean/Representative of the sponsoring unit/organization if absence is due to an official assignment e.g. attendance to seminars, meetings, & contest approved by Administration.
N/A 1. Register in the logbook
Student 1 min
2. Present to the Guidance Personnel in charge the following: letter from parents/ medical certificate/ letter from the Dean
Guidance Personnel
1 min
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SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
3. Fill-out Student Pass Slip Form
Student 2 mins
4. Interview Absentee Guidance Personnel 5 mins
5. Sign and make notations on the form
Guidance Personnel 2 mins
6. Record data on cumulative form. Guidance Personnel 2 mins
INFORMATION SERVICE
1. Recruiting/ Screening Peer Facilitators
Peer Facilitators Application Form
1. Properly and completely accomplished Peer Facilitators’ Application Form.
2. Two identical 2”x2” recent photographs.
3. Certificate of Good Moral Character.
4. Certification of grades during the previous semester preceding the date of application.
5. A letter of recommendation from the Dean.
N/A
1. Conduct massive information/dissemination re: Application for membership (Peer Facilitators Program)
Guidance Personnel
1 week
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SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
2. Submit accomplished Peer Facilitator’s Application Form (Student Applicant)
Guidance Personnel 2 mins
3. Accept/evaluate submitted documents of applicant
Guidance Personnel 30 mins
4. Interview Applicant Guidance Coordinator 10 mins
5. Conduct “Setting Off” activities
Guidance Personnel 2 days
6. Post/announce qualified applicants
Guidance Personnel 20 mins
7. Conduct General Orientation/ Acquaintance for Peer Facilitators
Guidance Coordinator Guidance Personnel
1 day
COUNSELING SERVICE
Conducting:
a. Individual/ Group Counselling
N/A N/A N/A 1. Register in the logbook Student 1 min
2. Approach the guidance personnel in charge
Guidance Personnel 1 min
3. Counselling proper Guidance Personnel
45 mins to 1 hour
4. Record counselling proceedings in counselling logbook
Guidance Personnel 30 mins
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SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES
APPROACH/IN-CHARGE
PROCESSING TIME
b. Parents/ Instructors’ Conference
N/A N/A N/A
1. Register in the logbook 2 mins
2. Approach the guidance personnel
Guidance Personnel
2 mins
3. Conference proper Guidance Coordinator
Guidance Personnel
1 hour (it may exceed depending on the
nature and intensity of the case)
4. Record conference proceedings in counselling logbook
Guidance Personnel
30 mins
c. Exit Interview for graduating college students
Exit Interview Form
N/A N/A
1. Register in the logbook Student 1 min
2. Fill-out the Exit Interview Form
5 mins
3. Approach guidance personnel in charge
Guidance Personnel
2 mins
4. Interview process Guidance Personnel
15 mins
5. Record interview proceedings in counselling logbook
Guidance Personnel
30 mins
REFERRAL SERVICE
\Referring Students
1. Referral Slip 2. Case
Development Report
3. Call Slip
1. Duly accomplished referral slip.
2. Letter (from the person who is referring) stating the manifested misbehavior/s/ acts of the referred student.
N/A
1. Register in the logbook
Student 1 min
2. Submit letter to the Head stating the manifested misbehavior/s acts of the referred student
Guidance Coordinator
2 mins
3. Fill out referral Slip. Student 2 mins
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SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES
APPROACH/IN-CHARGE
PROCESSING TIME
4. Head endorses referral slip to the guidance counsellor in charge
Guidance Personnel 1 min
4. Record data in logbook for referrals.
Guidance Personnel 5 mins
5. Fill out Call Slip Form. Guidance Personnel 1 mins
6. Serve call Slip form to referred student
Guidance Personnel 10 mins
7. Counsel referred student Guidance Personnel
45mins-1 hour
8. Record counselling proceedins in counselling logbook
Guidance Personnel 30 mins
9. Prepare case Development report
Guidance Personnel 1 hour
10. Provide a Case Development report to the person who referred
Guidance Personnel 10 mins
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INTERNAL RULES AND REGULATIONS
SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES
APPROACH/IN-CHARGE
PROCESSING TIME
INDIVIDUAL INVENTORY SERVICE
1. Gathering Data from new students
Student Information Questionnaire (SIQ) Form
N/A N/A 1. Secure SIQ form Guidance Personnel 1 min
2. Fill-out SIQ form Student 5 mins
3. Submit SIQ form Guidance Personnel 1 min
4. Review submitted SIQ form
Guidance Personnel 2 mins
5. Record data from SIQ to cumulative folder
Guidance Personnel 30 mins
6. Prepare individual student jacket and file SIQ Guidance Personnel 15 mins
2. Updating records of old students
Updating form N/A N/A 1. Secure updating form Guidance Personnel 1 min
2. Fill-out updating form Student 5 mins
3. Submit updating form Guidance Personnel 1 min
4. Review submitted updating form
Guidance Personnel 1 min
5. Record data from Updating form to cumulative folder
Guidance Personnel 30 mins
6. File Updating form in the individual student jacket
Guidance Personnel 5 mins
U N P C i t i z e n s ’ C h a r t e r Page | 120
SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
INFORMATION SERVICE
1. General Orientation Program
GCS Form # 6 Attendance Sheet
Operational Plan, Invitation, Streamer
Guidance Fund
1. Plan the details of the activity
Director, SWP; Head, Guidance & Counselling Services, and Guidance Personnel
1 day
2. Prepare Operational Plan
Head, Guidance & Counselling Services, Guidance Services Specialist
30 minutes
3. Prepare communication letters
Head, Guidance & Counselling Services and staff
1 day
4. Coordinate with the use of school facilities
Guidance Services Specialist 2 days
5. Invite Speakers Head, Guidance & Counselling Services and staff
2 days
6. Prepare program Guidance Personnel 1 day
7. Distribute program Guidance Personnel
1 day
8. Prepare the venue Guidance & Counselling Services Staff
1 day
9. Program proper
a. Filling in the Attendance Sheet (GCS Form # 3)
1 min
b. Attend the program proper
5 hours
c. Put away activities Guidance Personnel 1 hour
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SERVICES/ ACTIVITIES FORMS TO
BE USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES APPROACH/IN-CHARGE PROCESSING
TIME
d. Evaluate the activity Guidance Personnel 1 day
2. PROGRAMS:
a. Academic Competence & Empowerment Program
b. Student-at-Risk Program c. Drug Abuse Prevention
Program d. Family Enrichment
Program e. Children of Parents Living
in Alternative arrangement support program
f. Differently Abled Support Program
g. Student Achievers Support Program
h. International Students’ Empowerment Program
GCS FORM # 3 Attendance Sheet
Operational Plan, Invitation, Streamer
Guidance Fund
1. Plan the details of the activity
Director, SWP; Head, Guidance & Counselling Services and Personnel
1 day
2. Prepare Operational Plan.
Head, Guidance & Counselling Services, Guidance Services Specialist
30 mins
3. Prepare communications letters
Head, Guidance & Counselling Services and staff
1 day
4. Coordinate with the use of school facilities
Guidance Services Specialist and staff
1 day
5. Invite Speakers Head, Guidance & Counselling Services and staff
2 days
6. Prepare program Guidance Personnel 1 day
7. Distribute program Guidance Personnel 1 day
8. Prepare the venue Guidance Personnel 1 day
9. Program Proper
a. Filling in the Attendance Sheet (GCS Form # 3).
1 min
b. Attend the program proper.
5 hours
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SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
c. Put away activities
Guidance Personnel
1 hour
d. Evaluate the activity
Head, Guidance & Counselling Services, Guidance Personnel
1 day
FOLLOW-UP SERVICE
1. Following-up students who have been counselled
Call Slip Form Class Schedule of Students
N/A 1. Determine the available schedule of the concerned student
Guidance Personnel 5 mins
2. Issue a call slip form to the concerned student
Guidance Personnel 30 mins
3. Interview/Counsel Student regarding his/her previous record proceedings in the Follow-up logbook
Guidance Personnel 50 mins
4. Record proceedings in the follow-up logbook
Guidance Personnel 30 mins
2. Monitor Peer Facilitator’s Activities
N/A Peer Facilitators Accomplishment Report
N/A 1. Prepare monthly schedule of activities
Officers of the Peer Facilitators Club
1 day
2. Make an accomplishment report for every activity conducted within the month
Officers of the Peer Facilitators Club
1 hour
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SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
3. Collate and submit accomplishment report every last Friday of the month.
Guidance Personnel 10 mins
4. Hold monthly meetings with the Peer Facilitators.
Head, Guidance & Counselling Services, Guidance Personnel
1 hour
VI. RESEARCH DEVELOPMENT & EVALUATION
1. Monthly In-Service Training
N/A Operational Plan Guidance Fund
1. Plan the details of the activity
Director, SWP, Head, Guidance & Counselling Services, Guidance Services Specialist, Guidance Personnel
1 day
2. Prepare Operational Plan.
Head, Guidance & Counselling Services, Guidance Services Specialist
30 mins
3. Invite Speakers Head, Guidance & Counselling Services Guidance Personnel
1 day
4. Prepare materials needed for the program.
Guidance Personnel 1 day
5. Program proper 5 hours
6. Put away activities Guidance Personnel
30 mins
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SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
7. Evaluate the program
Head, Guidance & Counselling Services Guidance Personnel
1 day
2. Annual Bench-marking
N/A Operational Plan Guidance Fund
1. Plan the details of the activity.
Director, SWP Head, Guidance & Counselling Services, Guidance Services Specialist Guidance Personnel
1 day
2. Prepare Operational Plan.
Head, Guidance & Counselling Services, Guidance Services Specialist
1 day
3. Coordinate with agencies involved
Head, Guidance & Counselling Services, Guidance Services Specialist Guidance Personnel
1 day
4. Prepare materials needed for benchmark
Guidance Personnel 1 day
5. Bench marking proper
Guidance & Counselling Services Staff 5 days
6. Evaluate the activity
Head, Guidance & Counselling Services Guidance Personnel
1 day
3. Attendance to Conventions, Trainings, Seminars/ Workshops
N/A Operational Plan Guidance Fund
1. Plan the details of the activity.
Director, SWP Head, Guidance & Counselling Services, Guidance Services Specialist Guidance Personnel
1 day
U N P C i t i z e n s ’ C h a r t e r Page | 125
SERVICES/ ACTIVITIES
FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES APPROACH/IN-CHARGE
PROCESSING TIME
2. Prepare Operational Plan
Head, Guidance & Counselling Services, Guidance Services Specialist
1 day
3. Prepare materials needed for Convention, trainings and seminar/workshop
Head, Guidance & Counselling Services, Guidance Services Specialist Guidance Personnel
1 day
4. Convention, trainings and seminar/workshop proper
Guidance Personnel Concerned
U N P C i t i z e n s ’ C h a r t e r Page | 126
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City OFFICE OF STUDENT AFFAIRS
Student Publications
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Services Requirements needed Fees Procedure Approval/In-charge Processing time
1. Recruitment and Screening of the New Tandem Editorial Board
1. Accomplished application letter 2. Certificate of Good Moral
Character 3. Copy of final grades during the
immediate past semester 4. ID picture
None 1. Submit accomplished application form
2. Submit self for Oral
Interview 3. Take Written Examination
Publication Coordinator
OSA Director
VPSEA
2 hours
2. Accreditation of Unit Student Publications and publications of Accredited Organizations
1. Application for re-accreditation for existing publications
2. Application to operate and accreditation for new publications
3. Copy of Editorial Policy 4. List of Editorial Board with
signature 5. Recommendation letter for
adviser 6. Mission/Vision of the
publication. 7. Action Plan of the publication
for the school year. 8. Declaration of publication’s fund
None 1. Submit accomplished requirements to the Program Head.
2. Evaluate submitted
requirements 3.Report for interview to
the Program Head 4. Recommend to the
university President the accreditation of the publication.
Publication Coordinator
OSA Director
VPSEA
1 min
2 mins
30 mins
1 min
U N P C i t i z e n s ’ C h a r t e r Page | 127
Services Requirements needed Fees Procedure Approval/In-charge Processing
time
3. Approval of Operational Plans of the New Tandem, Unit Publications and publications of Accredited Organizations
1. Accomplished Operational Plan.
2. Parent’s Permit for off-campus and night activities.
None 1. Verify submitted Operational Plan and Parent’s Permit.
2. Brief interview about the activity. 3. Recommend the approval of the
Operational Plan
Publication Coordinator
1 min
2 mins
1 min
4. Conduct of Basic Seminar-Writeshop on Campus Journalism
1. Operational Plan. 2. Request Letter for the
conduct of the activity.
None 1. Verify submitted Operational Plan 2. Verify and approve the request
letter. 3. Conduct of the seminar-writeshop.
Publication Coordinator
1 min
1 min
1 day or 2 days
5. Selection for Outstanding Student Unit Publication
1. At least two issues of the publication released during the school year.
None 1. Submit at least two copies of the unit publication released during the school year.
2. Evaluation of the submitted outputs of the unit publications.
Publication Coordinator OSA Director
One Faculty Member, Expert in Journalism
3 days
6. Selection for Outstanding Student Journalists
1. Published articles of the student journalist during the school year.
2. Documented activities of the student journalist related to student publications.
3. Oral interview.
None 1. Submit published articles of the student journalist during the school year.
2. Submit documented activities of the student journalist related to student publications.
3. Report for oral interview. 4. Evaluation of submitted published
articles.
Publication Coordinator OSA Director
1 min
1 min
10 mins 1 day
U N P C i t i z e n s ’ C h a r t e r Page | 128
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City OFFICE OF STUDENT AFFAIRS International Students Services
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES FORMS TO
BE USED REQUIREMENTS NEEDED
FEES/ CHARGES
PROCEDURES/STEP APPROVAL/ IN-
CHARGE PROCESS-ING TIME
VISA Renewal (Conversion/ Extension)
9f or VISA form
1. Certificate from the Registrar
2. Grading sheets 3. Passport photocopy
(last entry) 4. 9f Form (extension or
conversion)
P 3,520.00 (note: P 1,000 for late renewal)
UNP: - secure certificate from
the registrar and grades from the dean
**Notary (certified lawyer) Bureau of Immigration: - submit all documents for
review (window 5) - Return O.P.S. to the
School Representative for payment (window 6)
- Return O.P.S. with receipt (window 7)
- Receive the Renew VISA (window 8)
University Registrar CHS Dean CAS Dean
CBAA Dean Atty. Cris Villalobos
8:00AM to 4:30PM (at least 2 to 3 days; Monday
to Friday)
U N P C i t i z e n s ’ C h a r t e r Page | 129
SERVICES
FORMS TO BE USED
REQUIREMENTS NEEDED FEES/
CHARGES PROCEDURES/STEP
APPROVAL/ IN-CHARGE
PROCESS-ING TIME
ALIEN CERTIFICATION REGISTRATION (ACR) Card
ACR form 1. Passport photocopy with last arrival
2. Original VISA Form given by window 7
3. ACR print back-to-back photocopy
4. ACR Form
$50 and P 500.00 for express lane fee Note: -annual fee is P 350.00 every February of the year.
Bureau of Immigration: - Submit all documents in
window 35 or window 36 for review
- Receive two (2) slips and proceed to any windows (31, 32, 33, 34) for payment
- Receive the receipt and proceed to window 35 and wait for declaration
Atty. Cris Villalobos
8:00AM to 5:00PM
(at least 1 to 2 days;
Monday to Friday)
CHED Issuance of Certificate for Eligibility for Admission to International Students
CEA Form 1. Photocopy of passport 2. Certified True Copy of
Transcript of Records from school last attended
3. Copy of Diploma or Certification of graduation authenticated by the Registrar of the school were graduated
4. Notice of Acceptance indicating the quota number of the student issued by the HEIs
5. National Medical Admission Test (NMAT) Result for the Medical Course
P 80.00 1. Files the application to the Student Assistant and Service Division (SASD) Staff, Office of Student Services (OSS)
2. Pays the fee to the Cashier
3. Submit O.R. to SASD and receives instruction when to claim the CEM
4. Comes back to OSS to claim the CEM on the specified date of release
Dir. Isabel S. Illayo, CEO III
8:00AM to 5:00PM
(at least 3 days;
Monday to Friday)
U N P C i t i z e n s ’ C h a r t e r Page | 130
Republic of the Philippines
UNIVERSITY OF NORTHERN PHILIPPINES Vigan City
OFFICE OF STUDENT AFFAIRS Scholarship Grants and Financial Assistance Program
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES FORMS TO
BE USED REQUIREMENTS NEEDED
FEES/ CHARGE
PROCEDURE/STEP APPROVAL/ INCHARGE
PROCESSING TIME
SEASONAL
1. Processing of
scholarship grants/privileges during enrolment periods (1st sem, 2nd sem and summer
Application form for scholarship
NEW 1. Certificate of scholarship 2. Grades(signed by the adviser
and the dean) 3. Birth certificate of the
grantee(for Barangay scholars only)
4. For UNP Study Privilege – if a qualified employee is applying for his/her niece/nephew, birth certificates of the said employee, recipient and mother or father are needed to established the relationship
5. Entrance Test results (for new students)
1. Getting of application
form at the Office of Student Affairs(fill-up form)
2. Verification of application forms and requirements(requirements should be attached to the application form)
3. Seek approval of the Director of Student Welfare
4. Authentication of form 1
by the seal of the particular scholarship grant/privilege
Clerk
Coordinator
SWP Director
OSA Personnel
2 mins
3 mins
2 mins
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SERVICES FORMS TO
BE USED REQUIREMENTS NEEDED
FEES/ CHARGE
PROCEDURE/STEP APPROVAL/ INCHARGE
PROCESSING TIME
6. Certificate of Good Moral Character
7. Photocopy(back to back) of form 1(registrar’s and accounting copy)
8. Accomplishment report with supporting documents(for SK scholars only)
9. Accomplishment report for Barangay officials concerned.
10. Photocopy of the curriculum for those who have less than 18 units enrolled.
RENEWAL 1. Certificate of scholarship 2. Grades(signed by the adviser
and the dean) 3. Certificate of Good Moral
Character 4. Photocopy(back to back) of
form 1(registrar’s and accounting)
5. Accomplishment report with supporting documents(for SK scholars only
5. Encoding of application form
1. Getting of application
form at the Office of Student Affairs(fill-up form)
2. Verification of application forms and requirements(requirements should be attached to the application form)
Clerk
Clerk
Coordinator
SWP Director
OSA Personnel
OSA Personnel
Coordinator
Coordinator OSA
Personnel
3-5 mins
2 mins
3 mins
2 mins
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SERVICES FORMS TO
BE USED REQUIREMENTS NEEDED
FEES/ CHARGE
PROCEDURE/STEP APPROVAL/ INCHARGE
PROCESSING TIME
2. Orientation of scholars/ grantees
3. Processing of
Financial Assistance Program in the form of loans
YEAR ROUND 1. Sending of
grades and billings of scholars to different sponsors of scholarship
Application form for student loan
6. Accomplishment report for Barangay officials concerned
7. Photocopy of the curriculum for those who have less than 18 units enrolled
3. Seek approval of the Director of Student Welfare
4. Authentication of form 1 by the seal of the particular scholarship grant/privilege
5. Encoding of application form
1. Dissemination of loan
program to interested students in the different academic units
2. Orientation of student
loan borrowers 3. Prepare master list of
student loan borrowers for approval by the persons concerned
4. Prepare payroll and for signature of persons concerned
5. Release of loan to student borrowers
Coordinator
OSA Personnel
Finance Director, Cashier Officer,
Coordinator OSA
Personnel Coordinator
OSA Personnel President
VPSEA SWP Director
oordinator OSA
Personnel
1-2 days
2-3 days
Depending on the
number of grantees
Depending
on the number of grantees
2-3 days
1 day
1 day
U N P C i t i z e n s ’ C h a r t e r Page | 133
SERVICES FORMS TO
BE USED REQUIREMENTS NEEDED
FEES/ CHARGE
PROCEDURE/STEP APPROVAL/ INCHARGE
PROCESSING TIME
2. Updating sponsors about their scholars/ grantees
3. Scouting
possible sponsors of scholarship/sponsoring scholarship
4. Screening of
applicants for scholarship
5. Certification
1. Letter of intent of
sponsoring a scholarship address to the President(including in the letter are: name of scholarship grant, policies and guidelines)
2. Signing Memorandum of
Agreement between the sponsoring organization and the university
1. Checking of requirements 2. Interview of applicants
VPSEA SWP Director Coordinator
Coordinator OSA
Personnel
Coordinator OSA
Personnel
SWP Director
15 mins
1 day
3-5 mins
5-10 mins
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City OFFICE OF STUDENT AFFAIRS
SOCIAL, COMMUNITY & MULTI-FAITH SERVICES
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES REQUIREMENTS NEEDED FEES/
CHARGES PROCEDURE/STEP
APPROVAL/ INCHARGE
PROCESSING TIME
1. Accreditation of Religious Organization
1. Application letter for accreditation for new religious groups
2. Application letter to operate for accredited religious groups
3. Constitution and By-Laws
4. List of Members 5. Vision/Mission of the
organization 6. Certification of Good
Moral Character of the Officers
7. Photocopy of the registrar’s copy of the enrolment form of the Officers
None 1. Submit duly accomplished requirements needed to the head of the program.
2. Evaluate requirements submitted. 3. Report for interview from the head
& assistant head of SCMFS. 4. Recommend for approval of the
said religious organization.
OSA Personnel OSA Director
VPSEA
1 min
2 mins 10 mins
1 min
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SERVICES REQUIREMENTS
NEEDED FEES/
CHARGES PROCEDURE/STEP
APPROVAL/ INCHARGE
PROCESSING TIME
2. Approval of Operational Plan
1. Submit duly accomplished operational plan.
For night activity 2. Submit parent’s
permit.
None 1. Verify submitted operational plan & parent’s permit. 2. Brief interview regarding the conduct of the activity. 3. Recommend for the approval of the said Operational
Plan.
OSA Personnel OSA Director
VPSEA
1 mins
2 mins
1 min
3. Use of Ecumenical Center
Submit request letter for the use of Ecumenical Center.
1. Verify submitted request letter. 2. Brief interview regarding the use of the Ecumenical
Center 3. Explain the guidelines for the use of Ecumenical
Center. 4. Recommend for the approval of the said request.
OSA Personnel OSA Director
VPSEA
1 min
1 min
2 mins 1 min
4. Orientation of students regarding SCMFS
Interested students /student leaders
None 1. Invite students to join SCMFS orientation. 2. Explain to the students the policies & activities
sponsored by SCMFS. 3. Encourage students to join voluntarily to all the
activities conducted by the said program.
OSA Personnel
2 days
1 hour 5 mins
5. Formation of Core Group
Interested students/student leaders
None 1. Invite students/student leaders to join in the assembly. 2. Inform the students/student leaders the importance of
creating Core Group. 3. Ask volunteer students to be the Core Group of SCMFS. 4. Request Core Group to submit action plan to the head
of the program. 5. Evaluate the action plan submitted by the Core Group. 6. Approval of the action plan. 7. Implement activities stated in the action plan. 8. Evaluate activities conducted by the program.
OSA Personnel
1 day 5 mins
10 mins 2 mins
5 mins 2 mins
All year round 10 mins
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SERVICES REQUIREMENTS
NEEDED FEES/
CHARGES PROCEDURE/STEP
APPROVAL/ INCHARGE
PROCESSING TIME
6. Scouting possible recipient of Students’ Handog Pamasko
Records from DSWD Php 10.00 per student
1. Call for a meeting to all members & Core Group of SCMFS.
2. Plan/discuss details on how to
conduct Students’ Handog Pamasko.
3. Decide places where to conduct the said activity.
4. Make communication Letters addressed to the Barangay Captain & Municipal Mayor of the chosen place.
5. Submit duly accomplished operational plan for the said activity.
6. List & purchase all items to be given to the recipient of Students’ Handog Pamasko.
7. Distribute items to the recipient. 8. Evaluate the said activity.
Volunteer Students Governors of
Academic Units Councils, UNP-SC Formations Chairs
Chairman Core Group, SCMFS
OSA Personnel
OSA Director
VPSEA
1 day
1 hour
10 mins
10 mins
1 min
1 day
1/2 day 10 mins
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City OFFICE OF STUDENT AFFAIRS
STUDENT COUNCIL, ORGANIZATIONS AND FRATERNITIES
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES FORMS TO BE
USED REQUIREMENTS NEEDED
FEES/ CHARGES
PROCEDURES/ STEP APPROVAL/ IN-CHARGE
PROCESSING TIME
SEASONAL 1. Accreditation
or Re-accreditation of Student Organization, Fraternities & other student groups
1. Application
Form for Accreditation;
2. Copy of Guidelines and Procedures;
3. Checklist of Requirements
Must be in Triplicate or in Three (3) Folders (New Organization) 1. Letter Request for Authority to
Operate (Application for Accreditation);
2. Authorization by a higher chapter for the Institutional Accreditation of the local chapter (if organization has a wider chapter)
3. Constitution and By-Laws of the Organization;
4. List of Officers and Members with their Specimen Signatures;
5. Duly Accomplished Bio-Data of officers;
6. Oath of Commitment of Officers; 7. Action Plan for the School Year;
None
1. Securing of
Application Form, Copy of Procedures and Checklist of Requirements at the SCOF Office-OSA;
2. Verification & Assessment of Duly Accomplished Application Form and Requirements
3. Interview of the Organization’s Officers by the members of the OSA Accreditation Committee;
OSA Personnel
OSA Personnel
OSA Personnel OSA Director
5 mins
10 mins
30 mins
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SERVICES FORMS TO BE
USED REQUIREMENTS NEEDED
FEES/ CHARGES
PROCEDURES/ STEP APPROVAL/ IN-CHARGE
PROCESSING TIME
8. Three (3) Nominees for Advisorship of the Organization, each with an Oath of Commitment;
(Old Organization) 1. Letter Request for Renewal of
Operation (Application for Re-Accreditation);
2. Copy of Accomplishment Report of the previous school year;
3. Copy of Financial Report of the previous school year with an Independent Audit Report;
4. Declaration of Beginning Fund Balance (based on the Ending Fund Balance of the previous school year);
5. Revised or Amended Constitution and By-Laws;
6. List of Officers and Members with their Specimen Signatures;
7. Duly Accomplished Bio-Data of officers;
8. Oath of Commitment of Officers; 9. Action Plan for the School Year;
10. Three (3) Nominees for Advisorship of the Organization, each with an Oath of Commitment;
4. Endorsement of Papers to the Office of the Vice President for Student and External Affairs and the University President for Approval
5. Issuance of Certificate of Accreditation and Authority to Operate
6. Issuance of Special Order of Adviser
OSA Personnel OSA Director OSA Personnel OSA Personnel
10 mins
5 mins
5 mins
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SERVICES FORMS TO BE
USED REQUIREMENTS NEEDED
FEES/ CHARGES
PROCEDURES/ STEP APPROVAL/ IN-CHARGE
PROCESSING TIME
(Fraternity) 1. Letter Request for Authority to
Operate (Application for Accreditation); Letter Request for Renewal of Operation (Application for Re-Accreditation);
2. Authorization by a higher chapter for the Institutional Accreditation of the local chapter (if new fraternity has a wider chapter)
3. Copy of Accomplishment Report of the previous school year (Old);
4. Copy of Financial Report of the previous school year with an Independent Audit Report (Old);
5. Declaration of Beginning Fund Balance based on the Ending Fund Balance of the previous school year (Old);
6. Constitution and By-Laws of the Fraternity (New); Revised or Amended Constitution and By-Laws (Old);
7. List of Officers and Members with their Specimen Signatures;
8. Duly Accomplished Bio-Data of officers;
U N P C i t i z e n s ’ C h a r t e r Page | 140
SERVICES FORMS TO BE
USED REQUIREMENTS NEEDED
FEES/ CHARGES
PROCEDURES/ STEP APPROVAL/ IN-CHARGE
PROCESSING TIME
9. Oath of Commitment of Officers; 10. Action Plan for the School Year; 11. Three (3) Nominees for
Advisorship of the Organization, each with an Oath of Commitment;
12. Oath of Commitment to the Anti-Hazing Law;
13. Undertaking to be a Service Fraternity and a UNP PROFRAT member (New).
(Organized Student Groups endorsed by other OSA Programs)
1. Same Requirements for New and Old Organization as the case may be;
2. Recommendation by the Head of the endorsing OSA Program
2. Submission of Periodic (Semestral or Annual) Reports
Standardized Formats for
Accomplishment Report and
Financial Statement
1. Three (3) Copies of Duly Accomplished Accomplishment Report (Noted by Adviser and Approved by the Dean)
2. Three (3) Copies of Duly Accomplished Financial Statement (Noted by the Adviser, Approved by the Dean and Certified under Audit by the SAFE)
None 1. Securing of Standardized Formats on Accomplishment Report and Financial Statement at the SCOF Office - OSA;
OSA Personnel
5 mins
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SERVICES FORMS TO BE
USED REQUIREMENTS NEEDED
FEES/ CHARGES
PROCEDURES/ STEP APPROVAL/ IN-CHARGE
PROCESSING TIME
3. Supporting Documents for Financial Statement and Accomplishment Report (certification, pictures, receipts, vouchers etc.)
2. Verification, Assessment and Notation of Submitted Accomplishment and Financial Reports;
3. Furnishing the organization copies of its reports upon verification, assessment and notation
OSA Personnel OSA Director
OSA Personnel
10 mins
5 mins
3. Clearances Clearance Forms 1. Approved Financial Statement and Accomplishment Report
2. Certification of settled money and property accountability.
None 1. Securing of Clearance Form at the SCOF Office- OSA;
2. Submission of certification of settled money and property accountability;
3. Furnishing of approved clearance to the SCOF Office, Office of the Endorsing Program and Guidance Services Office by the client
OSA Personnel
OSA Personnel OSA Director
OSA Personnel Head, Guidance & Counselling
Services
3 mins
5 mins
10 mins
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SERVICES FORMS TO BE
USED REQUIREMENTS NEEDED
FEES/ CHARGES
PROCEDURES/ STEP APPROVAL/ IN-CHARGE
PROCESSING TIME
YEAR-ROUND SERVICES
1. Submission of Operational Plans and Request for Activity/ Facility
1. Standardized Format for Operational Plan;
2. Request Form for Activity/ Facility;
3. Parent’s Permit Form;
4. Standardized Format for Project proposal
1. Duly Accomplished OP; 2. Duly Accomplished Request for
Activity/Facility; 3. Duly Accomplished Parent’s
Permit Form; 4. Duly Accomplished Project
Proposal
None 1. Securing of needed forms and formats at the SCOF-OSA;
2. Submission of duly accomplished OP or forms 3 days before the actual conduct of the activity;
3. Assessment and Approval of the request;
4. Forwarding of the request to the higher authorities as needed;
5. Issuance of approved documents to the requesting entity
OSA Personnel
OSA Personnel
OSA Personnel OSA Director
OSA Director
OSA Personnel
OSA Director OSA Personnel
3 mins
5 mins
10 mins
15 mins
3 mins
2. Request for Record
Standardized Form of Request
for Records
Duly Accomplished Request Form
None 1. Getting and securing of form at the SCOF-OSA;
2. Submission of duly accomplished request form for Verification;
3. Approval of the Request
OSA Personnel
OSA Director OSA Personnel
OSA Director
3 mins
5 mins
3 mins
U N P C i t i z e n s ’ C h a r t e r Page | 143
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City OFFICE OF STUDENT AFFAIRS
STUDENT DISCIPLINE & TRIBUNAL SERVICES
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES REQUIREMENTS
NEEDED FEE PROCEDURE/STEPS
APPROVAL -IN CHARGE
PROCESSING TIME
Issuance of Certificate of Good Moral Character a. for transferee
students b. for employment/
board examination
c. for enrolment/ scholarship
1. Request form 2. Clearance Form 3. Seek Signatures
for clearance form
4. Report for interview at the Head of Student Discipline and Tribunal
Photocopy of the OTR Or Diploma
P5.00
P5.00
- Secure request and clearance Form from the OSA
- Fill out the form - Seek signature from the CSSD Director - Report for interview from the Head of Student
Discipline and Tribunal
Coordinator SWP Director OSA Personnel Coordinator SWP Director
1 hour
30 mins. 15 mins. 1 hour
Disciplinary Proceedings for Referral Students
Referral Form Promissory Note Call Slip Form
- Students referred to the Discipline Officer in the college are called upon for interview through a Call Slip.
- The case is evaluated whether it is grave, less grave or minor violation.
Coordinator
30mins to 1hour for minor offenses
1-2 days for less grave offenses
U N P C i t i z e n s ’ C h a r t e r Page | 144
SERVICES REQUIREMENTS
NEEDED FEE PROCEDURE/STEPS
APPROVAL -IN CHARGE
PROCESSING TIME
- Once the case is evaluated as grave offense, it will be referred to the Head of Student Discipline and Tribunal.
- If the case is classified as minor or less grave offense, it will addressed by the Discipline Officer per college.
- The student will be dealt with regular and close up guidance monitoring and redirection by the Guidance Counsellor of the College together with the Discipline Officer.
- The student will be asked to sign a Promissory note together with the Discipline Officer per college, the adviser and the dean of the college.
- If the case is evaluated as grave offense, the Head of Student Discipline and Tribunal will try to assess the severity of the case, seeks for an alternative resolution scheme though conferences with proper consultation to the Director of Student Welfare. The case is further assessed if it needs to be elevated to the Tri-Sectoral Discipline Committee.
SWP Director
For grave offenses. It
depends upon the
Severity of the case
INFORMATION DISSEMINATION OF THE CODE OF CONDUCT AN DDISCIPLINE
A copy of the Code of Conduct and Discipline
Visit to different classes of the First Year Students
Coordinator 15 mins
U N P C i t i z e n s ’ C h a r t e r Page | 145
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City CAMPUS SECURITY SERVICES OFFICE
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARS
SERVICES FORMS TO BE USED REQUIREMENTS FEES/CHARGES PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
Enforcement of Student Code of Conduct and Discipline
Student’s Record Form
Student’s Identification Card/white form
N/A 1. Present Identification Card
2. Investigator ask security guard about background of the incident
3. Verify validity of incident from the offender
4. Determine gravity of offense
5. Require promissory note/refer to the Guidance counselor
6. Submit spot report to the President
Inspector, Security Officer,
CSSO Director
10 mins.
Enforcement of personnel/ Employees Discipline
Employee/Faculty Profile (PDS)
UNP Identification Card
N/A 1. Investigator conducts initial investigation
2. Submit incident report to the President
Inspector, Security Officer,
CSSO Director
10 mins.
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SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
Implementation of the University Traffic Flow
University traffic Flow Chart
Student Identification Card/ UNP Identification Card
N/A 1. Inform offender of the traffic flow
2. Require offender to execute promissory note
Security Officer
5 mins.
Acceptance of Visitors a. With Vehicles
Visitors Destination Report (VDR)
Identification Card N/A 1. Request driver to a full stop at the Vehicular Entrance gate
2. Visitors are asked of their purpose, destination, person to visit
3. Present Valid ID 4. Issue VDR/ Visitors pass
Security Guards on
duty 3 mins
b. Without Vehicles
Visitors Destination Report (VDR)
Identification Card N/A 1. Visitors are asked of their purpose, destination, person to visit
2. Present valid ID 3. Issue VDR/Visitors Pass
Security Guards, Duty
Officers 2 mins
Response to Emergency Cases a. Fire b. Disorder c. Accident
(Vehicular)
N/A N/A N/A 1. Determine gravity of the emergency case
2. Apply first aid if applicable
3. Coordinate University offices concerned and external offices concerned
Inspector, Security Officer,
CSSO Director
N/A
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SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
Issuance of Vehicle Gate Pass
Vehicle Gate Pass Application Form
Proof of Ownership of Vehicle, Identification Card, Driver’s License, Enrollment form
P 80.00 (renewable) P 150.00 (perpetual, for regular employees only
1. Submit requirements 2. Fill up application form 3. Pay to the cashier 4. Issue gate pass sticker
Security Officer
10 mins
U N P C i t i z e n s ’ C h a r t e r Page | 148
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
LABORATORY SERVICES
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARD
SERVICES FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
1. Issuance of laboratory apparatus and reagent.
Borrower’s slip
Borrower’s slip duly signed by the laboratory Instructors
n/a 1. Submit borrower’s slip duly signed by the laboratory instructor one day before the performance of the experiment
2. Leave ID upon the issuance of apparatus and reagents
Staff 5 min/ group of students
2. Phytochemical analysis
n.a. 1. request letter 2. billing statement 3. official receipt 3. sample extract
P 100/test /sample P 50/student for use of laboratory
1. The student is advised to write a request letter addressed to the University President.
2. The student presents approved request. 3. The laboratory staff specifies the amount
to be paid for such analysis 4. The student pay specified amount at the
cashier’s office then submit official receipt to the laboratory technician/aide.
5. Phytochemical analysis is conducted by the students in the lab with the supervision and assistance of the laboratory staff.
Director Staff
1 week/ analysis
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SERVICES FORMS TO BE USED
REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
3. Antimicrobial Analysis
n/a 1. request letter 2. billing statement 3. official receipt 4. microbe sample
P 200/test /sample P 50/student for use of laboratory
1. The student is advised to write a request letter addressed to the University President.
2. The student presents approved request.
3. The laboratory staff specifies the amount to be paid for such analysis
4. The student pay specified amount at the cashier’s office then submit official receipt to the laboratory technician/aide.
5. Phytochemical analysis is conducted by the students in the lab with the supervision and assistance of the laboratory staff.
Director Staff
1 week/ analysis
4. Billing of breakages
n/a 1. Billing Statement 2. Official Receipt
variable 1. Faculty concerned informs the unit of the breakages
2. The laboratory technician/aide issues amount of breakages
3. The student pay specified amount at the cashier’s office then submit official receipt to the laboratory technician/aide.
Staff 2 mins/ student
U N P C i t i z e n s ’ C h a r t e r Page | 150
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City MEDICAL-DENTAL CLINIC
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
1. Daily medical consultation
Patient’s Medical Record Form
Student’s Identification Card/ White Form for students
UNP Identification Card for UNP Personnel
N/A 1. For New Patient - Patient fill up
Patient’s Medical Record Form
For Old Patient - Ask for Patient’s
Name and course for verification of previous Medical Record Form
2. Take Vital Signs; Temperature & BP
3. Proceed to the Physician for consultation, orders medicines
4. Availment of medicines
5. Sign logbook
Nurse on Duty
University Physician
5 mins/ patient
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SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
2. Annual Medical-Dental Check-up for first year college student
Medical – Dental Individual health Form
Student’s Identification Card / White Form
N/A 1. Patient fill up the Individual Health Form
2. Take Vital Signs; BP and Heart Rate
3. Proceed to the Dentist for dental examination
4. Proceed to the Physician for physical examination & signing of Medical Certificate
Nurse on Duty
University Dentist
University Physician
10mins/ patient
3. Suturing of minor wounds
Patient’s Medical Record Form
Student’s Identification Card/ White Form for students
UNP Identification Card for UNP Personnel
N/A 1. For new patient - Patient fill up Patient’s
Medical Record Form For Old Patient - Ask for Patient’s Name
and course for verification of previous Medical Record Form
2. Proceed to the Physician, do the suturing procedure, dressing of wound and orders medicines and injections.
3. Administer skin test of Anti-Tetanus as ordered by the Physician. If the skin test is negative, administer Intramuscular Injection
4. Availment of medicines 5. Sign logbook
Nurse on Duty
University Physician
1hr/ patient
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SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
4. First Aids a. Daily b. During ROTC
Tactical Inspection c. Fun run d. Beauty pageants e. Accreditations f. Seminars g. Parade
Patient’s Medical Record Form
Student’s Identification Card/ White Form for students
UNP Identification Card for UNP Personnel
N/A 1. Take Vital Signs; Temperature, BP and Heart Rate
2. Administer the necessary first aid procedure
Nurse on Duty University Physician University
Dentist Laboratory Technician
As needed
5. Laboratory Examinations a. Blood Typing b. Complete Blood
Count c. Urinalysis d. Hemo-glucose
Test
Patient’s Medical Record Form Laboratory request forms Laboratory result forms
Student’s Identification Card/ White Form for students
UNP Identification Card for UNP Personnel
N/A 1. For new patient - Patient fill up Patient’s
Medical Record Form For Old Patient - Ask for Patient’s Name
and course for verification of previous Medical Record Form
2. Take Vital Signs; Temperature & BP
3. Proceed to the Physician for consultation
4. Physician request for laboratory examination
5. Proceed to the Medical Technologist, do the Laboratory Examination requested.
6. Availment of medicines 7. Sign logbook
Laboratory Technician
Blood Typing 2 mins/ patient
Hemo-
glucose Test 4 mins/ patient
CBC
25 min/ patient
Urinalysis 25mins/ patient
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SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
6. Daily Dental Consultation
Patient Dental Record Form
Student’s Identification Card/ White Form for students
UNP Identification Card for UNP Personnel
N/A 1. For new patient - Patient fill up Patient’s
Medical Record Form For Old Patient - Ask for Patient’s Name
and course for verification of previous Medical Record Form
2. Dental consultation and availment of medicines
3. Sign logbook
University Dentist
5 mins/ patient
7. Dental Procedure a. Oral
prophylaxis b. Tooth
restoration - Composite
light cure filling
- Temporary filling
c. Tooth Extraction
Patient’s Dental Record Form
Student’s Identification Card/ White Form for students
UNP Identification Card for UNP Personnel
N/A 1. For new patient - Patient fill up Patient’s
Medical Record Form For Old Patient - Ask for Patient’s Name
and course for verification of previous Medical Record Form
2. Do dental procedure 3. Sign logbook Note: For tooth extraction, BP reading first before procedure
- Availment of medicines
- Sign of logbook
University Dentist
Nurse on
Duty
25 mins/ patient
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SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
8. Issuance of Medical Certificate for employment and promoted Personnel of the University
CSC Form 211 - Laboratory request
form
- Laboratory result form
Check list of requirements from Personnel Office
N/A 1. Fill up CSC Form 211 2. To Medical Technologist
for Complete Blood Count and Urinalysis
3. To outside Hospital for Chest X-ray, Drug Test and Neuro-Psychiatric Examination
4. To the Physician with all the result of the Medical-Physical Tests, Sign Medical Certificate for Physically and Mentally Fit Personnel
Laboratory Technician
Private or
Public Hospital
University Physician
1 day
9. Issuance of Medical or Dental Certificate to a. students and
Personnel who got sick
Patient’s Medical or Dental Record Form
Patient came for Medical or Dental Consultation at UNP Clinic
If patient did not come for consultation he or she will bring certification letter of parents or guardians stating that he or she got sick of what illness that date
N/A 1. Ask for Patient’s Name and course for verification of Medical or Dental Record Form if he or she came for consultation
2. To the Physician or Dentist, issuance of Medical or Dental Certificate
Nurse on Duty
University Physician
University
Dentist
5 mins/ patient
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SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
b. Athletes c. Scholars d. Incoming BSN
and HRA students
e. ROTC Officers
Medical – Dental Individual Health Form
Student’s Identification Card/ White Form for students
N/A 1. Patient fill up the Individual Health Form
2. Take Vital Signs; BP and Heart Rate
3. Proceed to the Dentist for dental examination
4. Proceed to the Physician for physical examination and signing of Medical Certificate
Nurse on Duty
University Dentist
University Physician
10 mins/ patient
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City, Ilocos Sur
MEN’S DORMITORY
SERVICE PLEDGE, SERVICE GUIDE, AND SERVICE STANDARD
SERVICES FORMS TO BE
USED REQUIREMENTS FEES/CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
1. Admission of applicants
Men’s Dormitory Check-in Form and Promissory Statement Form
Duly accomplished Men’s Dormitory Check-in Form and Promissory Statement Form Official Receipt (payment of dormitory fees) One piece 2” x 2” picture Photocopy of registration/enrolment form
P 250.00 for basic dorm fee P 50.00 for mattress rental, television, laptop/notebook, water dispenser, electric fan, flat iron, rice cooker, radio P 30.00 for MP3/ MP4 P 10.00 for cell phone
1. Report for interview and short briefing
2. Secure Men’s Dormitory Check-in Form and Promissory Statement Form
3. Accomplish the forms. Sign the duly accomplished forms. Attach 2” x 2” picture.
4. Present the forms for validation of entries and for approval.
5. Proceed to the cashier’s office for the payment of dormitory fees.
6. Present official receipt for recording purpose.
7. Ask room assignment 8. Check-in
Dorm Mngr
Dorm Mngr
Applicant and parent
Dorm Mngr
University Cashier
Dorm Mngr
5 mins
30 secs
2 mins
1 min
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SERVICES FORMS TO BE
USED REQUIREMENTS FEES/CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
2. Issuance of Gate Pass Slip (to students who wish to go out from the dormitory beyond 7:00 p.m.)
Men’s Dorm Gate Pass Slip
Duly accomplished and signed Gate Pass Slip
n/a 1. Secure gate pass slip 2. Accomplish the pass
slip 3. Present the pass slip
for review and signature
4. Leave the pass slip at the guard house
Dorm Mngr Student
Dorm Mngr
Security
Guard on duty
30 seconds
30 seconds
3. Payment of dormitory dues
Statement of Account form
Statement of Account issued by the dormitory manager
variable 1. Get statement of account
2. Pay the amount due at the Cashier’s Office
Dorm Mngr
University Cashier
30 seconds
4. Issuance of Clearance (Men’s dorm clearance)
Men’s Dormitory Clearance Form
Official Receipt of payment of dormitory fee
n/a 1. Present official receipt for recording
2. Get the clearance form
Dorm Mngr
Dorm Mngr
30 seconds
30 seconds
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City, Ilocos Sur
MOTORPOOL TRANSPORT SERVICES SERVICE PLEDGE, SERVICE GUIDE, AND SERVICE STANDARD
Services Forms to be
used Requirements
Fees/ Charges
Procedures/Steps in Requesting vehicle In-charge Processing
time
1. Transportation Services
1. Vehicle request form
1. Approved communication
2. Accomplished
vehicle request form
n/a
1. The office organization on individual concerned must first inquire at the availability of vehicle from the Motorpool If vehicle is available, submit an approved request to the Motorpool and fill up vehicle request form for the assignment of vehicle and driver duly approved by the Motorpool authorities.
2. If travel is outside Ilocos Sur submit the accomplished vehicle request form to the office of the president for approval.
3. Submit vehicle request form to the supply office for the approval of supplies (fuel, oil, etc. needed for the trip)
4. Return the approved vehicle request form to the motorpool office.
Supervisor and Asst.
Supervisor
2 hours
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Republic of the Philippines
UNIVERSITY OF NORTHERN PHILIPPINES Vigan City
RESEARCH AND STATISTICAL ASSISTANCE SERVICES (RSAS) SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARD
(STUDENTS AND FACULTY RESEARCHERS)
SERVICES FORMS TO
BE USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
1. Data Management
n/a Sample questionnaire Coding manual
USB
n/a The researcher shows the research title, research problems, paradigm and sample questionnaire. The RSAS staff in charge illustrates how information from the questionnaire is being transferred to the coding sheet to form data matrix.
Director Staff
5 minutes (depends upon the
number of variables)
2. Data Processing RSAS service slip
USB containing the data matrix
P 300.00 The client submits to the office coding manual data matrix, research instrument, research problems, paradigm and statistical requirement.
Director Staff
1hr
3. Reading a Computer Print-Out (interpretation and analysis of data)
n/a SPSS Output n/a The client approach the RSAS staff in charge for assistance in interpreting and analysing the SPSS output. Director
Staff 1hr
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SERVICES FORMS TO
BE USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
4. Printing RSAS Service slip
USB P 3.00/page for short bond paper P 5.00/ page for long bond paper
The client approach the RSAS staff in charge for assistance
Director Staff
Depends upon the
bulk of the documents
to be printed
5. Formatting + Printing
RSAS Service slip
USB Soft copy
P 5.00/page The client approach the RSAS staff in charge for assistance
Director Staff
1 day
6. Encoding + Printing
RSAS Service slip
Hard copy P 15.00/page The client approach the RSAS staff in charge for assistance
Director Staff
Depends upon the
bulk of the documents
to be encoded
7. Internet Researching
n/a USB n/a Approach RSAS clerk for assistance Staff n/a
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Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
FRONTLINE SERVICES OF THE LIBRARY SERVICES SERVICE PLEDGE, SERVICE GUIDE, AND SERVICE STANDARDS
SERVICES FORMS REQUIREMENTS
NEEDED FEES /
CHARGES PROCEDURES / STEPS
WHOM TO APPROACH
PROCESSING TIME
I. READERS SERVICES: 1. Charging and
discharging of information sources
1. Book card signed by borrower 2. Students’ Library Card
Validated Library Card
n/a
1. Reader consults catalog and/or
check OPAC for book location. 2. Reader presents validated
Library Card / Librarian checks LC.
3. Readers locate material/s on the shelves.
4. If material is available, reader uses the material.
5. Reader returns material on the shelves after use and gets L. C. from the Librarian.
6. If material is not available, Librarian recommends other materials.
7. If material is found, follow steps 4-5.
8. If reader is not satisfied, Librarian refers to other libraries.
Library Personnel
5 mins
15 secs
10 mins
30 mins
1 min
2 mins
31 mins
30 secs
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SERVICES FORMS REQUIREMENTS
NEEDED FEES /
CHARGES PROCEDURES / STEPS
WHOM TO APPROACH
PROCESSING TIME
2. Securing Library Cards
LC Application form Temporary LC
Enrolment form Official receipt 2- 1X1 ID pictures
P5 – for LC-Cashiers P10-for lamination
1. Students goes to the library and presents OR , Form 1, 2 -1X1 ID pictures
2 Library personnel checks OR and Form I of student. If OK, hands in LC application form (AF) to student.
3. Student fills up AF; library personnel checks information on the form.
4. Student signs LC; personnel clips together AF, LC, pictures and collects lamination fee.
5. Personnel issues temporary LC with validity period of two (2) weeks.
6. Library personnel types information on LC; pastes picture; Head signs LC; personnel laminates LC.
7. Student presents temporary LC to personnel; Library personnel issues LC to student.
Library personnel based at the
Depository Counter Library Personnel
Library Personnel
Director Library Personnel
2 mins
5 mins
10 mins
3 mins
1 min
10 working days
2 mins
2 mins
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SERVICES FORMS REQUIREMENTS
NEEDED FEES /
CHARGES PROCEDURES / STEPS
WHOM TO APPROACH
PROCESSING TIME
3 Validation of Library Cards
Library Card
Official Receipt From 1
n/a
1. Student drops LC on the box provided. 2. Library personnel collects LC from the box
and submits it to the Director’s Office. 3. Head, Library Services validates LC;
personnel gets signed LC’s from the Head’s Office; sorts and alphabetizes.
4. Student presents ID to library personnel to claim validated LC.
Director Library Personnel
A second 10 minutes 1 min./card 5 mins (for
sorting) 7 mins (for
alphabetizing) 2 mins
4. Signing of clearances for final examination
5. Signing of
clearances for faculty/non-teaching/ students
Clearance form Clearance form
Validated Library Card
n/a
n/a
1. Mini-Library Staff countersigns clearance form (Requirement: Validated Library Card)
2. Proceed to Main Library / Presents validated Library Card & clearance form countersigned by the mini-library staff.
3. Library personnel checks name of students from the Official List if enrolled and Library Record books for accountabilities if any.
4. Library Personnel signs clearance/gives it back to student.
5. Head of the Library Services signs clearance/gives it back to faculty/non-teaching/student
Mini-Library In-charge
Librarian or
Library Personnel
Director
2 mins
5 mins
8 mins
2 secs
2 secs
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SERVICES FORMS REQUIREMENTS
NEEDED FEES /
CHARGES PROCEDURES / STEPS
WHOM TO APPROACH
PROCESSING TIME
II. TECHNICAL SERVICES:
1. Literature Searching
An inquiry slip
Library Card
n/a
- The reader hands in the
reference question. - If answerable without a
reference book the librarian - may just answer. - 3. If the reader is not satisfied
the librarian refers the reader to a book/material where to get the needed information.
Library Personnel
15 secs
10 mins 15 mins
2. Acquisition of information sources
- Purchase Request
- Purchase Order
- Acknowledgement Receipt for Equipment
- Inspection & acceptance report
- Requisition & Issue Slip
- ALOBS - Disburseme
nt Voucher, etc.
- Delivery Receipt/Sales Invoice
- Price List - Certificate of
sole distributorship etc.
- Faculty, students, library committee, record title of information sources to the Head of Library Services
- Library staff review records using selection tools
- Prepare final listing & submit to the Supply Office
- Supply Office prepares all the necessary documents, Purchase Request, Purchase Order, etc. signed by the Head of the Library Services
Director Library Personnel
Supply Officer & staff
Finance Director & staff
BAC Chairman & staff
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SERVICES FORMS REQUIREMENTS
NEEDED FEES /
CHARGES PROCEDURES / STEPS
WHOM TO APPROACH
PROCESSING TIME
3. Organization of Information resources
3X 5 P-slips Catalogue Cards Book Cards/book pocket Bar code/Bar code protector
- Dewey Decimal Classification - Sears List of Subject Headings - Three-Figure Cutter’s Anglo American Cataloging Rules second ed.
n/a - Collating - Accessioning - Prepare P-slip - Determine the subject of the
book - Consult DDC for class number,
Cutter’s table for author number - Descriptive cataloging AACR s,
ISBD format - Consult Sears List of Subject
Heading - Write the
classification/cataloging mark - Types catalog entry cards - Sorting/filing - Painting - Labeling - Stamp mark of ownership - Pasting Book card/pocket - Put the Bar Code - Encoding - Ready for circulation
Library Personnel Library Personnel
Director Cataloguer
Library Personnel Cataloguer Cataloguer
Cataloguer Cataloguer Cataloguer
Library Personnel
5 mins 5 mins
10 mins 15 mins 10 mins
10 mins
5 mins
5 mins
2 mins 20 mins 15 mins 5 mins 2 mins
2 mins 2 mins
30 mins
III. Publicity Bulletin Board Display
n/a Display bulletin board Map pins/thumb tacks Colored paper
n/a - Prepare the bulletin board & decorative materials & book jackets.
- Selects the decorative materials & book jackets to be posted
Library Personnel
As Needed
U N P C i t i z e n s ’ C h a r t e r Page | 166
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
TESTING SERVICES
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
1. a. UNP – COLLEGE ADMISSION TEST (CAT)
A. Individual Processing
1. UNP-CAT Application Form
B. Batch
Processing 1. UNP-CAT
Application Form
2. Master list
A. GENERAL REQUIREMENTS
1. Correctly and completely accomplished Application Form.
2. Two (2) pcs. identical 2”x2” recent pictures, colored with red background and name tag.
3. Self-addressed and stamped envelope for the mailing of examination results
B. ADDITIONAL REQUIREMENTS
P 180.00
A. Individual Filing (For the Applicant)
1. Secure Application Form at the Testing Services
2. Fill up Application
Form 3. Submit Application
Form and Requirements at the Testing Services for evaluation
Testing Services Staff
3 mins
20 mins
15 mins
U N P C i t i z e n s ’ C h a r t e r Page | 167
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
a. Fresh High School Graduates/ Stopped After High School
1. Photocopy of Form 138 (bring original copy)
b. Transferees 1. Official Transcript of
Records/ Official Certification of Grades from the Registrar (bring original copy)
2. Endorsement Letter from the College, signed by the Dean
c. Returnees/Shifters 1. Appraisal Sheet/Report
of Rating/ Official Certification of Grades from the Registrar
d. PEPT/ALS – A&E Eligibles 1. Proof of Eligibility for
College Admission
4. Undertake interview (Transferee, Shifter, Returnee, Stopped After High School)
5. Pay the prescribed testing fee at the Cashier’s Office
6. Submit Official Receipt at the Testing Services for the preparation of test permit
7. Receive test permit
8. Take the UNP-CAT
on the scheduled date
9. Wait for the
release of test result
Testing Personnel Director
Client
Testing Services Staff
Testing Services Staff
Testing Services Staff
5 mins
1 min 3rd week of
March – May of every
School Year
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SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
B. Batch Processing (For the School Representative)
1. Organize the students from his/her school who are planning to apply to UNP
2. Explain to the students how to fill-up the Application Form and what requirements to prepare
3. Collect the Application Forms and Requirements of the students. Affix his/her signature at the end of the Application Form after checking its completeness and correctness
4. Arrange all the Application Forms
Testing Services Staff
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SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
5. in alphabetical order 6. Make an alphabetical
listing (Master List) of the applicants. The said list should indicate the individual as well as the total amount to be paid by the group as a whole
7. Ensure that both he/she and the applicant counter-sign opposite the applicant’s name whenever a payment is made
8. Ensure that the School Principal/ Head signs in the Master List
9. Submit Application Forms, Master List, and Requirements at the Testing Services for evaluation
Testing Services Staff
5 mins
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SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
10. Pay the prescribed
testing fee at the Cashier’s Office
11. Submit Official Receipt at the Testing Services for the preparation of test permits
12. Receive and ascertain completeness of test permits
13. Advise students to take the test on scheduled date
14. Inform students to wait for release of test results
School
Representative
Testing Services Staff
Testing Services Staff
Testing Services Staff
Testing Services
Staff
5 mins
1 min
3rd week of
March – May of every
School Year
1. b. LABORATORY HIGH SCHOOL QUALIFYING EXAMINATION (LHSQE)
LHSQE Application Form
1. Correctly and completely accomplished Application Form
2. Photocopy of Birth Certificate issued by the NSO (bring original
P 120.00 1. Get Application Form and List of Requirements at the Testing Services
2. Fill up Application Form
Testing Services Staff
3 mins
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SERVICE(S) FORM(S) TO
BE USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
1. c. LABORATORY GRADE SCHOOL QUALIFYING EXAMINATION (LGSQE)
LGSQE Application Form
A. GENERAL REQUIREMENTS
1. Correctly and completely accomplished Application Form
2. Photocopy of Birth Certificate issued by the NSO (bring original copy)
3. Photocopy of Form 138 or Report Card (bring original copy)
4. Self-addressed envelope 5. Two (2) pcs. identical 2”
x 2” recent pictures, colored with red background & name tag
B. ADDITIONAL REQUIREMENTS
1. Transferees a. Endorsement Letter
from the Principal, UNP Laboratory Schools
P 180.00 1. Get Application Form and List of Requirements at the Testing Services
2. Fill up Application Form 3. Proceed to LS Guidance
Office for initial assessment of documents & interview
4. Proceed to Testing Services for final processing of documents
5. Pay prescribed testing fee
at the Cashier’s Office 6. Submit Official Receipt at
the Testing Services for the preparation of test permit
7. Receive test permit 8. Take the test on the
scheduled date 9. Release test result on
date scheduled
Testing Services Staff and Director
3 mins
20 mins
5 mins
1 min
3 mins
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SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
1. d. NURSING APTITUDE TEST (NAT)
NAT Application Form
GENERAL REQUIREMENTS A. Regular First Year BSN
Students 1. Official Lists of students 2. One (1) pc. 2” x 2”
recent colored picture with red background & name tag
B. Walk-in Applicants 1. Correctly and
completely accomplished Application Form
2. Endorsement Letter/ Evaluation from the Dean, UNP – College of Nursing
3. Two (2) pcs. identical 2” x 2” recent pictures, colored with red background & name tag
ADDITIONAL REQUIREMENTS a. Transferees
1. Photocopy of Transcript of Records/Official Certification of Grades from the Registrar (bring original copy)
P 120.00
A. Regular First Year Students
(by College Representative) 1. Submit Official
List of BSN 1st Year students together with pictures at the Testing Services for verification
2. Pay the prescribed testing fee at the Cashier’s Office.
3. Submit Official Receipt at the Testing Services for the preparation of test permits
4. Receive test permits
5. Advise students to take the test on the scheduled date
Testing Services Staff
5 mins
5 mins
1 mins
U N P C i t i z e n s ’ C h a r t e r Page | 173
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
b. Shifters/Returnees 1. Photocopy of Appraisal
Sheet/ Report of Rating/ Official Certification of Grades from the Registrar
c. Foreign Students 1. Transcript of
Records/Scholastic Records duly authenticated by the Philippine Embassy or Consulate in their country of origin or legal residence.
2. Photocopy of Verified Certification of Registration (ACR) for Resident Immigrant Aliens (bring the original copy)
3. Photocopy of Passport and Student Visa for Non-Resident Aliens (bring the original copies)
6. Inform students to follow-up status at the Office of the Dean, College of Nursing, after release of test results
B. Walk-in Applicant(s)
1. Secure Endorsement Letter from the Dean, College of Nursing
2. Submit Requirements and Endorsement Letter at the Testing Services for evaluation
3. Undertake interview
4. Fill up Application Form
Testing Services Staff and Director
1st week of April
20 mins
10 mins 5 minutes 1 minute
U N P C i t i z e n s ’ C h a r t e r Page | 174
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
5. Pay the prescribed testing fee at the Cashier’s Office.
6. Submit Official Receipt at the Testing Services for the preparation of test permit
7. Receive test permit
8. Take the test on the scheduled date
9. Release test result on date scheduled
Testing Services Staff
5 working days after
date of examination
1. e. TEACHING APTITUDE
TEST (TAT)
TAT Application Form
GENERAL REQUIREMENTS A. Regular 1st year BSE,
BEEd students 1. Official Lists of students 2. One (1) pc. 2” x 2”
recent picture, colored with red background & name tag
P 120.00 A. Regular First Year Students (by College Representative)
1. Submit Official List of BSE and BEEd 1st year students together with pictures at the Testing Services for verification
Testing Services Staff
5 mins
U N P C i t i z e n s ’ C h a r t e r Page | 175
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
B. Walk-in Applicants
1. Correctly and completely accomplished Application Form
2. Endorsement Letter/ Evaluation from the Dean, UNP – College of Teacher Education
3. Two (2) pcs. identical 2” x 2” recent pictures, colored with red background & name tag
ADDITIONAL REQUIREMENTS a. Transferees
1. Photocopy of Transcript of Records/Official Certification of Grades from the Registrar (bring original copy)
b. Shifters/Returnees 1. Photocopy of Appraisal
Sheet/ Report of Rating/ Official Certification of Grades from the Registrar
2. Pay the prescribed testing fee at the Cashier’s Office
3. Submit Official Receipt at the Testing Services for the preparation of test permits
4. Receive test permits 5. Advise students to
take the test on the scheduled date
6. Inform students to follow-up status at the Office of the Dean, College of Teacher Education, after release of test results
B. Walk-in Applicant(s)
1. Secure Endorsement Letter from the Dean, College of Teacher Education
Testing Services Staff
5 mins
1 min
1st week of April
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SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
c. Foreign Students 1. Transcript of
Records/Scholastic Records duly authenticated by the Philippine Embassy or Consulate in their country of origin or legal residence.
2. Photocopy of Verified Certification of Registration (ACR) for Resident Immigrant Aliens (bring the original copy)
3. Photocopy of Passport and Student Visa for Non-Resident Aliens (bring the original copies)
2. Submit Requirements and Endorsement Letter at the Testing Services for evaluation
3. Undertake
interview 4. Fill up Application
Form 5. Pay the prescribed
testing fee at the Cashier’s Office
6. Submit Official Receipt at the Testing Services for the preparation of test permit
7. Receive test permit
8. Take the test on the scheduled date
9. Release test result
Testing Services Staff and Director
20 mins
10 mins
5 mins
1 min
5 working days after
date of examination
U N P C i t i z e n s ’ C h a r t e r Page | 177
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDUREs/STEPs APPROVAL/ IN-CHARGE
PROCESSING TIME
1.f. LAW SCHOOL QUALIFYING TEST (LSQT)
LSQT Application Form
A. GENERAL REQUIREMENTS
1. Correctly and completely accomplished Application Form
2. Endorsement Letter from the Dean, College of Law
3. Two (2) pcs. identical 2” x 2” recent pictures, colored with red background & name tag
B. ADDITIONAL REQUIREMENTS
1. Filipino Students a. Photocopy of
Transcript of Records (bring original copy)
2. Foreign Students a. Transcript of
Records/Scholastic Records duly authenticated by the Philippine Embassy or Consulate in their country of origin or legal residence.
P 500.00
1. Submit Application Form, Endorsement Letter from the Dean, College of Law, and Requirements at the Testing Services for evaluation
2. Undertake interview if needed
3. Pay prescribed testing fee at the Cashier’s Office
4. Submit Official Receipt at the Testing Services for the preparation of test permit
5. Receive test permit 6. Take the test on
scheduled date 7. Follow-up status at
the Office of the Dean, College of Law, after release of test results
Testing Services Staff and Director
10 mins
10 mins
5 mins
1 min
1st – 2nd week of June
U N P C i t i z e n s ’ C h a r t e r Page | 178
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDUREs/STEPs APPROVAL/ IN-CHARGE
PROCESSING TIME
b. Photocopy of Verified Certification of Registration (ACR) for Resident Immigrant Aliens (bring the original copy)
c. Photocopy of Passport and Student Visa for Non-Resident Aliens (bring the original copies)
1. h. FOREIGN STUDENTS’ ASSESSMENT TEST (FSAT)
FSAT Application Form
A. GENERAL REQUIREMENTS
1. Correctly and completely accomplished Application Form
2. Two (2) pcs. identical 2” x 2” recent pictures, colored with red background & name tag
B. ADDITIONAL REQUIREMENTS
1. Transcript of Records/Scholastic Records duly authenticated by the Philippine Embassy or Consulate in their country of origin or legal residence.
P 500.00
A. Regular Programs (Individual/ Personal Filing) 1. Secure Application
Form at the UNP Testing Center
2. Fill up Application Form
3. Submit Application Form and Requirements at the Testing Services for evaluation
4. Proceed to the Registrar’s Office for evaluation of Transcript of Records
Testing Services Staff
3 mins
15 mins
U N P C i t i z e n s ’ C h a r t e r Page | 179
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDUREs/STEPs APPROVAL/ IN-CHARGE
PROCESSING TIME
2. Photocopy of Verified Certification of Registration (ACR) for Resident Immigrant Aliens (bring the original copy)
3. Photocopy of Passport and Student Visa for Non-Resident Aliens (bring the original copies)
5. Undertake interview
6. Pay prescribed testing fee at the Cashier’s Office
7. Submit Official Receipt at the Testing Services for the preparation of test permit
8. Receive test permit
9. Take the test on the scheduled date
10. Wait for the release of test result
B. Special Programs (For Foreign Students’ Coordinator) 1. Proceed to the
Registrar’s Office for evaluation of Transcript of Records
Testing Services Staff and Director
10 mins
5 mins
1 min
10 working days after
date of examination
15 mins
U N P C i t i z e n s ’ C h a r t e r Page | 180
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDUREs/STEPs APPROVAL/ IN-CHARGE
PROCESSING TIME
2. Submit Application Forms and Requirements at the Testing Services for further evaluation
3. Facilitate payment of testing fee
4. Receive test permits
5. Advise students to take the test on scheduled date
6. Inform students to follow-up test result at the Office of the Dean of the College concerned
Testing Services Staff and Director
1 minute
10 working days after
date of examination
2. a. Psychological Tests (Mental Ability Test, Interest Test , Aptitude Test, and Personality Test) to UNP Students
None
Student Personal Data Sheet
A. Fourth Year High School Students (Career & Educational Guidance) 1. List of 4th Year High
School Students from the Office of the LS Principal
B. Walk-ins/Referrals 1. Referral Slip from the
Guidance Center
None A. For the UNP-LS Guidance Counsellor
1. Submit List of 4th year High School students at the Testing Services for approval
Testing Services Staff
1 day
U N P C i t i z e n s ’ C h a r t e r Page | 181
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDUREs/STEPs APPROVAL/ IN-CHARGE
PROCESSING TIME
2. Correctly and completely accomplished Student Personal Data Sheet (SPDS)
2. Advise the students to take the test on scheduled date
3. Undertake briefing on test result use and dissemination
4. Get test results 5. Discuss test results
to students 6. Submit report at the
Services on the extent of test result utilization
B. Walk-ins/Referrals 1. Submit Referral Slip
at the Testing Services
2. Fill up SPDS 3. Undertake
interview 4. Take the test on the
scheduled date 5. Avail test result thru
conference at the Testing Services for walk-in, and at the Guidance Center if referral
Testing Services Staff
(for walk-ins) OSA Director (for referrals)
Guidance Counsellor
2 days
30 working days after
date of examination Sept. – Oct.
of every School Year
Nov. of every School
Year
5 mins
30 mins 1 day
case to case
basis
U N P C i t i z e n s ’ C h a r t e r Page | 182
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
2.b. Psychological Tests for the Recruitment, Selection, and Promotion of UNP Personnel
UTC Personal
Data Sheet
A. For Recruitment & Selection 1. Endorsement Letter from
PTTSD 2. Correctly and completely
accomplished Personal Data Sheet (PDS)
3. Two (2) pcs. identical 2” x 2” recent pictures, colored with red background and name tag
B. For Promotion 1. Request Letter from
PTTSD 2. List of Employees for
Promotion from PTTSD
None A. For the Applicant 1. Secure
Endorsement Letter from Personnel Transaction & Training Services Division (PTTSD)
2. Submit Requirements and Endorsement Letter at the Testing Services for evaluation/ verification
3. Fill Up PDS 4. Take Battery of
Psychological Tests on the scheduled date
5. Follow-up status at the PTTSD Office after release of test results
Testing Services Staff
15 mins
1 day
10 working days after
date of exam
U N P C i t i z e n s ’ C h a r t e r Page | 183
SERVICE(S) FORM(S) TO
BE USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
B. For the PTTSD Officer 1. Submit Request Letter
and List of Employees for Promotion at the Testing Services for evaluation/ verification
2. Advise employees to take the Battery of Psychological Tests on scheduled date
3. Receive results of the Psychological Tests administered
Testing Services Staff and Director
2 days
1 day
10 working days after
date of examination
2.c. Psychological Tests for
Employee Testing and
Evaluation of Other Agencies
UTC Personal Data Sheet
1. Correctly and completely accomplished Personal Data Sheet (PDS)
2. Endorsement Letter from Head of Agency concerned
3. Two (2) pcs. identical recent 2“ x 2” pictures, colored with red background & name tag
Personality Test P 300.00 Aptitude Test P 250.00 I.Q. Test P 250.00
1. Submit Endorsement Letter from Agency concerned together with Requirements at the Testing Services for evaluation/ verification
2. Fill up PDS 3. Pay the prescribed
testing fees at the Cashier’s Office
4. Submit Official Receipt at the Testing Services for the preparation of test permit
Testing Services Staff
15 mins
5 mins
U N P C i t i z e n s ’ C h a r t e r Page | 184
SERVICE(S) FORM(S) TO BE
USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
5. Receive test permit 6. Take Battery of
Psychological Tests on the scheduled date
7. Follow-up status at the Requisitioning Agency after the release of test results
Testing Services Staff
1 min
1 day
10 working days after
date of examination
2.d. Other Walk-in Clients
UTC Personal Data Sheet
1. Correctly and completely accomplished Personal Data Sheet (PDS)
2. Two (2) pcs. Identical 2” x 2” recent pictures, colored with red background & name tag
Personality Test P 300.00 Aptitude Test P 250.00 I.Q. Test P 250.00
1. Secure Personal Data Sheet at the Testing Services
2. Fill up PDS 3. Undertake
interview 4. Pay the prescribed
testing fee at the Cashier’s Office
5. Submit Official Receipt at the Testing Services for the preparation of test permit
6. Receive test permit
Testing Service Staff and Director
3 mins
30 mins
5 mins
1 min
U N P C i t i z e n s ’ C h a r t e r Page | 185
SERVICE(S) FORM(S) TO
BE USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
7. Take Battery of Psychological Tests on the scheduled date
8. Avail test result thru conference at the Testing Services
1 day
case to case basis
3. Re -Issuance of Test Results
Request Form
A. UNP Admission/ Qualifying Tests 1. Correctly and completely
accomplished Request Form
2. Additional Requirements a. Fresh High School
Graduates/ Stopped After High School 1. Photocopy of Form 138
(bring original copy) b.Transferees
1. Official Transcript of Records/ Official Certification of Grades from the Registrar (bring original copy)
2. Endorsement Letter from the College, signed by the Dean
A. UNP Admission/ Qualifying Tests 1. Secure Request
Form at the Testing Services
2. Fill up Request Form
3. Submit Request Form
4. Undertake interview
5. Pay processing fee at the Cashier’s Office
6. Submit Official Receipt at the Testing Services for the preparation of the test result needed
Testing Services Staff and Director
2 mins
20 mins
10 mins
1 min
U N P C i t i z e n s ’ C h a r t e r Page | 186
SERVICE(S) FORM(S) TO
BE USED REQUIREMENT(S)
FEES/ CHARGES
PROCEDURES/STEPS APPROVAL/ IN-CHARGE
PROCESSING TIME
c. Returnees/Shifters 1. Appraisal Sheet/Report
of Rating/Official Certification of Grades from the Registrar
B. Other Psychological Tests
1. Request Letter and/or Endorsement Letter from the Requisitioning Unit/ Agency/ Professional Worker
P 20.00 7. Release test result on the scheduled date
B. Other Psychological Tests 1. Submit Request
Letter and/or Endorsement Letter to the Testing Services for verification
2. Undertake
interview 3. Receive test result
requested
Testing Services Staff and Director
3 working days from
date of request
10 mins
10 mins
3 working days from
date of request
U N P C i t i z e n s ’ C h a r t e r Page | 187
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
INSTITUTIONAL PLANNING OFFICE
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Type of Frontline Services Fees Forms Processing Time Persons Involved
Provides leadership in data collection, analysis and reporting. a. enrolment b. course offerings c. faculty profile d. organizational structure e. licensure results f. no. of graduates g. accreditation status
n/a Planning Matrix
Provided within 0-24 hrs Planning Staff Planning Director
Provides comparative data n/a Planning Matrix Provided within 0-24hrs or available 24/7 at the UNP website
Planning Staff Website Developer Planning Director
Prepares Annual Report n/a Pre-designed sheets 4 weeks-8weeks Planning Staff Planning Director
Prepares Annual Plan for the Budget Proposal and RDC Priority Projects
n/a DBM Forms RDC Forms
2 weeks OP, VPAA, VPFAD, VPRE, Director of Research Center, Director of Extension Services, Planning Director, Budget Officer, Accountant
U N P C i t i z e n s ’ C h a r t e r Page | 188
Type of Frontline Services Fees Forms Processing Time Persons Involved
Provide timely and accurate information to internal and external constituents in support of data driven decision making
n/a Internal Units PASUC Matrix CHED Forms, NFF DBM Forms, BEDS, BARS NEDA Forms
Provided in an accurate and timely manner as indicated by documented due dates and submission dates
OP, VPAA, VPFAD, VPRE, VPSAE, all Deans/ Directors/Heads/ Coordinators
Provide assistance in defining research needs and extension services
n/a NEDA Forms on R & D Projects, MDG, RAACC, RDA
Provided within 0-24hrs OP, VPAA, VPFAD, VPRE, Director of Research Center, Director of Extension Services, Planning Director, Budget Officer, Accountant
Respond to the Presidents correspondence
n/a Different Government Agencies request letters and Forms
Responded within 0-24hrs
Planning Staff Planning Director
Monitor the units quarterly accomplishments
n/a Cascading Forms 1 week Planning Staff Planning Director
Respond to calls n/a Within 4 rings Planning Staff Planning Director
Prepares the University Strategic Development Plan
n/a 4 weeks OP, VPAA, VPFAD, VPRE, VPSAE, all Deans/ Directors/Heads/ Coordinators
U N P C i t i z e n s ’ C h a r t e r Page | 189
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
PERSONNEL TRANSACTION AND TRAINING SERVICES DIVISION
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Services Form/s to be used
Requirement/s needed
Fees/ Charges
Procedures/ Steps
Office/Activity In-Charge
(Please approach)
Processing Time
1. Request and Issuance of Service Record, Certificate of Employment
PTTSD Form # 1
N/A N/A
1. Get PTTSD Form # 1.
Release form Two Office Assistants
5 secs
2. Fill up request form.
3. Submit filled up request form.
Check and verify entry
Two Office Assistants
1 min
4. Client to return after 3 working days.
a) Encoding and printing
Admin. Officer IV / Office Asst.
1 day
b) Verification and checking
Admin. Officer IV /Admin Officer II
1 day
c) Authentication SAO /Admin Officer V
1 day
5. Get request (Client must present claim stub)
Release requested documents and record transaction
Three Office Assistants
30 secs
U N P C i t i z e n s ’ C h a r t e r Page | 190
Services Form/s to be used
Requirement/s needed
Fees/ Charges
Procedures/ Steps Office/Activity In-Charge
(Please approach)
Processing Time
2. Request and issuance of file copy/certified true copy of official documents
PTTSD Form # 1
N/A N/A
1. Get PTTSD Form # 1.
Release form Two Office Assistants
5 secs
2. Fill up request form.
3. Submit filled up request form.
Check and verify entry
Two Office Assistants
1 min
4. Client to wait for 10 mins
a) Personnel-In-Charge seek for the requested document/s for processing
Three Office Assistants
5 mins
b) Verification and checking
Admin. Officer IV /Admin Officer II
3 mins
c) Authentication SAO /Admin Officer V
2 mins
5. Get request Release requested documents and record transaction
Three Office Assistants
30 secs
3. Request and issuance of available leave credits
PTTSD Form # 1
N/A N/A
1. Get PTTSD Form # 1.
Release form Two Office Assistants
5 secs
2. Fill up request form.
3. Submit filled up request form.
Check and verify entry
Admin. Officer V
1 min
U N P C i t i z e n s ’ C h a r t e r Page | 191
Services Form/s to be used
Requirement/s needed
Fees/ Charges
Procedures/ Steps Office/Activity In-Charge
(Please approach)
Processing Time
4. Client to wait for 5 mins
a) In-Charge releases available leave credits for encoding and printing.
Admin. Officer V
2 mins
b) Verification and checking
Admin. Officer V
1 min
c) Authentication SAO/Admin. Officer V
1 min
5. Get request Release requested documents and record transaction
Three Office Assistants
30 secs
4. Request for application of loan/s and issuance of supporting documents
PTTSD Form # 2
1. Application Form
N/A
1. Get PTTSD Form # 2.
Release form Two Office Assistants
5 secs
2. Service Record
2. Fill up request form.
For Pag-IBIG Loan
3. Submit filled up request form.
Check and verify entry
Two Office Assistants
10 secs
3. Xerox copy of LBP ATM Card
4. Get loan application form.
Release appropriate loan application form.
Two Office Assistants
5 secs
4. LBP ATM Balance Receipt
5. Submit filled up loan application form.
Check and verify entry
Two Office Assistants
1 min
U N P C i t i z e n s ’ C h a r t e r Page | 192
Services Form/s to be used
Requirement/s needed
Fees/ Charges
Procedures/ Steps
Office/Activity In-Charge
(Please approach)
Processing Time
For Landbank Loan (to be accomplished by the Borrower and Co-maker)
6. Client to return after 3 working days.
a) Preparation of attachments and requirements.
Three Office Assistants
1 day
3. Certificate of remaining leave credits
b) Encoding and Printing
Admin Officer IV / Office Asst.
1 day
4. Certificate of no pending administrative/criminal case
c) Verification and checking
SAO / Admin. Officer II 1 day
5. Certified xerox copy of ID
c) Authentication SAO
6. Certificate of Net Take Home Pay (Signed by the Cashier IV)
7. Get request (Client must present claim stub)
Release requested documents and record transaction
Three Office Assistants
30 secs
7. Certified Xerox copy of payroll (1 mo)
5. Request for deferment of loan/s
PTTSD Form # 9
Approval by the Accounting Office
N/A
1. Get PTTSD Form # 9.
Release form Two Office Assistants
5 secs
2. Fill up request form.
U N P C i t i z e n s ’ C h a r t e r Page | 193
Services Form/s to be used
Requirement/s needed
Fees/ Charges
Procedures/ Steps
Office/Activity In-Charge
(Please approach)
Processing Time
3. Secure approval from the Accounting Office.
4. Submit filled up and approved PTTSD Form # 9.
Check and verify entry
Two Office Assistants
1 min
5. Client to wait for 5 mins
a) Verification and Encoding
Admin Aide VI 3 mins
b) Authentication SAO/Admin Officer V
1 min
c) Recording (Logbook)
Admin Aide VI 1min
6. Get validated PTTSD Form # 9.
Release form and record transaction
Three Office Assistants
30 secs
U N P C i t i z e n s ’ C h a r t e r Page | 194
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
OFFICE OF THE BIDS AND AWARDS COMMITTEE
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
Forms to be Used Requirements Needed Procedure/Steps Office Activity In-Charge
Processing Time
1.Procurement of Goods
Supply Availability Form (SAI)
Approved Request Letter/
1. Submit Supply Availability Form (SAI)
Type/Encode Purchase Request (PR)
Secretariat 3mins
Approved Program of Work
for the Preparation of Purchase
Request (PR)
Route Purchase Request (PR)
Secretariat depends on the
for Approval availability of
the signatories
Approved Purchase Request (PR)
*Procurement Service (PS)
Prepare Price Estimate Secretariat 4mins
Fax Price Estimate to PS-DBM
Secretariat 4mins
U N P C i t i z e n s ’ C h a r t e r Page | 195
Forms to be Used Requirements Needed Procedure/Steps Office Activity In-Charge Processing
Time
Prepare final Agency Procurement
Secretariat 4hrs
Request
Approved Purchase Request (PR)
* Alternative Mode of Procurement
-Shopping
Prepare Request for Quotation Form
Secretariat 3mins
Distribution of Canvass Paper (RQ)
BAC Secretary
4hrs
Retrieve of Canvass Paper (RQ)
BAC Secretary
4hrs
Determine winning bidder
BAC Secretary
30mins
Approved Purchase Request (PR)
-Direct Contracting
Post Notice for Direct Contracting
Secretariat 7days
Prepare Resolution Secretariat 2mins
Route Resolution Secretariat depends on the
availability of the
signatories
U N P C i t i z e n s ’ C h a r t e r Page | 196
Forms to be Used Requirements Needed Procedure/Steps Office Activity In-Charge Processing
Time
Prepare and Post of Awards
Secretariat 1hr
Approved Purchase Request (PR)
-Negotiated Procurement
Post Notice for Negotiated
Secretariat 7 days
Procurement
Approved Purchase Request
*Public Bidding
Advertise & Post an Invitation to
BAC Members,
28 Calendar Days
Apply for Eligibility & to Bid
Secretariat,
Issue Bidding Documents
Technical Working
Conduct Pre-bid Conference
Group (TWG)
Receive and Open Eligibility &
Bid Envelopes
Evaluate the Bids
Post Qualify
Award the Contract
Have the Contract Signed & Approved
U N P C i t i z e n s ’ C h a r t e r Page | 197
Forms to be Used Requirements Needed Procedure/Steps Office Activity In-Charge Processing
Time
& Issue the Notice to Proceed (NTP)
Approved Purchase Request (PR),
Type/Encode Purchase Order (PO)
Secretariat 3mins
Fully Accomplished Request
for Quotation Form/Bidding
Documents Route Purchase Order (PO) for
Secretariat depends on the
Approval availability of
the signatories
2. Procurement of Civil Works
Approved Program of Work
1. Submit Approved Program of Work
Advertise & Post an Invitation to
BAC Members,
43 Calendar Days
for the Preparation of Invitation to
Apply for Eligibility & to Bid
Secretariat,
Apply for Eligibility & to Bid
Accept LOIs, Issue Eligibility
Technical Working
Documents & Conduct Eligibility
Group (TWG),
Check IPDO
Issue Bidding Documents
Pre-Bid Conference, Issue
U N P C i t i z e n s ’ C h a r t e r Page | 198
Forms to be Used Requirements Needed Procedure/Steps Office Activity In-Charge Processing
Time
Supplemental/Bid Bulletins
Receive and Open the Technical &
Financial Envelopes
Evaluate the Bids
Post Qualify
Award the Contract
Have the Contract Signed & Approved
& Issue the Notice to Proceed (NTP)
3. Procurement of Consulting
Approved Request Letter
1. Submit Approved Request Letter
Type/Encode Job Order
Secretariat 3mins
Services for the preparation of Job Order
Route Job Order for Approval
Secretariat depends on the
availability of
the signatories
Approved Job Order Advertise & Post an Invitation to
BAC Members,
48 Calendar Days
U N P C i t i z e n s ’ C h a r t e r Page | 199
Forms to be Used Requirements Needed Procedure/Steps Office Activity In-Charge Processing
Time
Apply for Eligibility & to Bid
Secretariat,
Accept LOIs, Issue Eligibility
Technical Working
Documents & Conduct Eligibility
Group (TWG)
Check
Short List Eligible Consultants
Issue Bidding Documents
Pre-Bid Conference, Issue
Supplemental/Bid Bulletins
Receive & Open the Technical &
Financial Envelopes
Evaluate the Bids
Negotiate with the Consultant with
the Highest Rated Bid
Post Qualify
Award the Contract
Have the Contract Signed & Approved
& Issue the Notice to Proceed (NTP)
U N P C i t i z e n s ’ C h a r t e r Page | 200
Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES
Vigan City
PROPERTY OFFICE
SERVICE PLEDGE, SERVICE GUIDE AND SERVICE STANDARDS
SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
1. Acceptance of unserviceable materials/equipment for condemnation
Inventory & Inspection form
1. Approved letter request
2. List of unserviceable materials/equipment to be condemned
n/a 1. Letter of head of unit requesting the unserviceable materials/equipment to be condemned
2.The property staff checks the items as listed in the request
3. The property staff accepts the unserviceable materials/equipment
Property Staff Unit concerned
1 hr.
2. Acceptance of Donation
Deed of Donation form
Duly accomplished deed of donation form
n/a 1. Donor accomplishes the deed of donation form indicating therein the items to be donated.
2. Deed of donation to be signed by the donor, the University President, and two witnesses including the Supply Officer.
3. The donor submits duly notarized deed of donation at the property office .
4. Property staff checks the items. 5. Property staff receives and accepts the
donation
Property Staff Donor, Donee Supply Officer
1 hr.
U N P C i t i z e n s ’ C h a r t e r Page | 201
SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
3. Processing of Claims (Suppliers)
Purchase Request(PR) Purchase Order(PO) Inspection and Acceptance Report(IAR) Notice Delivery(ND) Acknowledgement Receipt for Equipment(ARE) Inventory Custodian Slip(ICS)
Reimbursement of Supplies expense approved Operational Plan, Letter Request, Request for Quotation(RQ), Waste Materials Report, Pre & Post Repair Inspection
n/a 1. Prepares Purchase Request, Purchase Orders including attachments(IAR,ND,ARE/ICS)
2. Routes forms for signature to the concerned signatories
3. Submits claims to the Accounting office for approval
4. Submits approved claims to the Internal Control Office for Pre-audit
Property Staff Inspector concerned
unit Budet/Accounting Internal Control Office Commisison
on Audit
2-3 days
4. Processing of claims (Sole Distributor)
Purchase Request(PR) Purchase Order(PO) Inspection and Acceptance Report(IAR) Notice of Delivery(ND) , Requisition and Issue Slip(RIS),Acknowledgement Receipt for Equipment(ARE) Inventory Custodian Slip(ICS)
Certificate of Sole Distributorship, Price List, Philgeps Registration
n/a 1. Prepares Purchase Request 2. Routes PR to the concerned signatories 3. Submits PR to the Accounting Office for
approval 4. Submits approved PR to BAC for resolution
and posting 5. Prepares Purchase Order to be signed by the
requisitioner 6. Submits Purchase Order for approval to the
accounting Office 7. Awards approved PO to the sole distributor 8. Accepts deliveries from the distributor 9. ISSUES deliveries to the requisitioning
units/Colleges 10. Submits Notice of Delivery to the COA office 11. Submits the approved and requirements
forms to the Internal ontrol Office
Property Staff, BAC, Inspector
concerned unit
Budget/Account-ing,
Internal Control Office Commisison
on Audit t
2 weeks
U N P C i t i z e n s ’ C h a r t e r Page | 202
SERVICES FORMS TO BE
USED REQUIREMENTS
FEES/ CHARGES
PROCEDURES/STEPS IN-CHARGE PROCESSING
TIME
5. Transfer of Fund Purchase Request(PR), Inspection and Acceptance Report(IAR), Notice of Delivery(ND) ARE/ICS (as needed)
Operational Plan, Letter Request List of Persons Served
n/a 1. Prepares Purchase Request 2. Routes PR for siganture to the
concerned signatories 3. Submits Purchase Request to the
Accounting Office 4. Submits approved PR w/ attachments
to the Internal Control Office
Property Staff, Inspector concerned unit Budet/ Accounting Internal Control Office Commisison on Audit
2-3 days
6. Awarding of Purchase Order/Notice of Award/Notice to Proceed/Contract of Agreement to winning bidders (for delivery of Supplies/materials/equipment
Purchase Order Duly Approved Purchase Order, Notice of Award, Notice to Proceed, Contract Agreement Form
n/a 1. Awards/serves Purchase Order, Notice of Award, Notice to Proceed, Contract Agreement Form to winning dealer/bidder
2. P.O. to be signed by winning bidders indicating the date received)
Property Staff 2 hrs.
7. Inspection & Acceptance of deliveries
Approved Purchase Order(PO)
Approved Purchase Order with signature and date of conforme by the supplier Sales Invoice or Delivery Receipt
n/a 1. Check the items one by one as indicated in the P.O and in the Sales Invoice/Delivery Receipt.
2. Receives/Accepts the items and signs the Sales invoice
3. Leave original copy to support payment
Property Staff Inspector
ICO representative
COA epresentative
5 min./ delivered item
U N P C i t i z e n s ’ C h a r t e r Page | 203
SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
8. Issuance of Supplies/Materials/Equipment to requisitioner/s
Requisition & Issue Slips(RIS) Inventory Custodian Slip (ICS) Acknowledgment
Receipt of Equipment (ARE)
Duly accomplished
RIS, ARE/ICS and signed by the requisitioner
n/a 1. Present duly accomplished form at the Property Office
2. Process form. 3. Requisitioner receives supplies/
materials/equipment & signs the RIS
Property Staff 5 min. /item
9. Processing of documents for payments to
Suppliers
Checklist of documents to be
attached
Approved Purchase Request
Request for quotation (RQ),
BIDS papers, Approved
Purchase Order (P.O.)
Sales Invoice Duly signed
Acceptance & Inspection
Report (AIR) , Notice of Delivery
ARE/ICS (as needed)
n/a Complete attachments of documents as indicated in the checklist Arranges documents and Submits to the Internal
Control Office(ICO)
Property Staff 15 mins.
U N P C i t i z e n s ’ C h a r t e r Page | 204
SERVICES FORMS TO BE USED REQUIREMENTS FEES/
CHARGES PROCEDURES/STEPS IN-CHARGE
PROCESSING TIME
10. Processing of Gasoline/Diesoline & Oil consumptions for payment
Trip Tickets,Purchase Requests
Duly accomplished Trip Tickets and Purchase Requests signed by requisitioning officers, Head of Units and Head of the Agency
n/a 1. Acceptance of Billing Statement from Dealers
2.Consolidation/ Collation of Receipts, Trip Tickets and computes billing statement
3. Process Bill 4. Submission of Processed Bills to Internal
Control Office
Property Staff 1 week
11. Releasing of Gasoline/Diesoline and Oil as needed by the different Units
Requisition Issue Slips(RIS)
1. Duly accomplished Requisition Issuance Slip (RIS) signed by requesting officers and Head of Transport and Motorpool Services
n/a 1.Present duly accomplished Requsition & Issue Slip(RIS)
2. Release of Gasoline/Diesoline and Oil
Property Staff 2 minutes/client
12. Processing/ Releasing of Petty Cash for Motorpool Services (Repairs and Maintenance)
Petty Cash Petty Cash Vouchers
1. duly accomplished Petty Cash Vouchers,Waste Material Reports, Pre/Post Repair Inspection Reports
n/a 1. Present duly accomplished Petty Cash Vouchers
2. Release of Cash by the Supply Officer
Property Staff 15 minutes/client
U N P C i t i z e n s ’ C h a r t e r Page | 205
KEY OFFICIALS DIRECTORY
POSITION NAME EMAIL ADDRESS CONTACT NO.
EXECUTIVE OFFICIALS
President GILBERT R. ARCE [email protected] 9178613625
VP for Academic Affairs LUMEN H. ALMACHAR [email protected] 9175850625
VP for Research and Extension JIMMY R. SORIA [email protected] 9175811775
VP for Student Services and External Affairs MARIO P. OBRERO [email protected] 9189790379
VP for Finance and Administration ALBERT R. TEJERO [email protected] 9175682971
Faculty Regent ERWIN CADORNA [email protected] 9175785964
Board Secretary V WILBERTO P. TABUTOL [email protected] 9175682959
Student Regent MARVIN MILLER GARCIA none 9175783015
SPECIAL ASSISTANTS
Special Assistant to the President RONALD A. ALCONIS [email protected] 9164250742
Special Assistant to the VPAA ROLANDO R. RAGASA none 9162606047
DEANS
Graduate School GORGONIA N. PINOL [email protected] 9167286354
Open University CRESCENCIO B. VELASCO [email protected] 9178604402
U N P C i t i z e n s ’ C h a r t e r Page | 206
POSITION NAME EMAIL ADDRESS CONTACT NO.
College of Architecture FATIMA NICETAS R. ALONZO [email protected] 9189010752
College of Arts & Sciences MARIE ROSE Q. RABANG (OL) [email protected] 9178613601
ADELINA R. RAPANUT (OIC) [email protected] 9062577227
College of Business Administration and Accountancy CRISTINA R. BUNDOC [email protected] 9162181518
College of Criminal Justice Education & Social Work TRINIDAD P. ROJO [email protected] 9178613622
College of Engineering REY M. BASILIO [email protected] 9279462129
College of Fine Arts ASHLEY S. MARTINEZ [email protected] 9266177890
College of Health Sciences LARGUITA P. REOTUTAR [email protected] 9178613624
CHS Medical Program (Asst. Dean) GLENDA O. TAGORDA [email protected] 9175682499
College of Communication and Information Technology MILAGROS R. REMULAR [email protected] 9052826794
College of Law GILBERT R. ARCE (OIC) [email protected] 9178613625
College of Nursing BRIGIDA F. DE LEON [email protected] 9189296424
College of Teacher Education AGUSTINA R. TACTAY [email protected] 9175681691
Lab. Schools Principal AURELIA T. VITAMOG [email protected] 9175681732
College of Technology JOSELITO A. TOTAAN [email protected] 9178613608
DIRECTORS
Administrative Services REMIGIO T. FAYPON none 9175850259
U N P C i t i z e n s ’ C h a r t e r Page | 207
POSITION NAME EMAIL ADDRESS CONTACT NO.
Financial Services RINO C. REYES [email protected] 9175850604
Infrastructure Planning & Development Office NELIA V. AMAN [email protected] 9178613617
Institutional Planning MA. THERESA F. PESCADOR [email protected] 9175088022
Center for Ilocano Studies REMIGIO L. OBRERO [email protected] 9062799434
Zonal Center OCARNA B. FIGUERRES [email protected] 9175682807
Center for Gender and Development MA. ELENA P. BENZON [email protected] 9175783020
University Legal Officer NOEL R. PASTOR [email protected] 9166526751
Public Information Office JOHNNY A. ALLAGADAN [email protected] 9067979279
Production and Auxiliary Services EDGAR Q. AQUINO none 9175683657
Campus Security Services Office NOLITO R. RAGUNJAN none 9164127254
Research PETRONILA E. FLORENDO [email protected] 9175685030
Extension MARCIANA P. DE VERA [email protected] 9189339575
Student Development MARIANO F. AVILA [email protected] 9152743268
Student Welfare DANTE S. BAJET 9164495605
External Affairs ADELINA R. RAPANUT [email protected] 9262577227
Center for Sports, Culture and Performing Arts RONILO B. PALMA [email protected] 9177990566
National Service Training Program LARRY P. MENDOZA [email protected] 9081450872
Records ELENA N. CABOTAJE [email protected] 9275811155
Internal Control Unit NORMA F. NAVAL [email protected] 9178510301
U N P C i t i z e n s ’ C h a r t e r Page | 208
POSITION NAME EMAIL ADDRESS CONTACT NO.
HEADS OF ACADEMIC & NON-ACADEMIC UNITS
Personnel SUSANA A. ORGANO [email protected] 9175133909
Property & Supplies Office MYRNA Q. ANICOCHE [email protected] 9175682973
Accounting RINO C. REYES [email protected] 9175850604
Budget WILFREDA T. PIPO [email protected] 9175850913
Cashier LA PAZ EULALIA Q. AQUINO none 9175683657
Registrar SEGUNDINA S. AGAM [email protected] 9178613616
Transport and Motorpool Services KARLO R. REAL 9178613619
Building and Water Supply Maintenance DENNIS R. BUENAVISTA 9175783012
Electrical Maintenance ELVIN A. BALALLO 9175681659
Aircon Units Maintenance DOMINADOR F. TOLENTINO 9175783007
Library Services VICENTA R. PILORIN [email protected] 9185122921
University Physician MARCELINO P. DE PERALTA 9175683400
University Dentist EPIFANIA R. RIALUBIN 9163810784
Laboratory Services SUSANA P. RACADIO [email protected] 9272146838
Janitorial Services ELPIDIO R. RAFAL, JR. 9159664400
Publication Services FLORENCE A. DE LA CRUZ 9175784255
Facilities and Management Office WILLIAM R. BELEN 9179577888
U N P C i t i z e n s ’ C h a r t e r Page | 209
POSITION NAME EMAIL ADDRESS CONTACT NO.
RI HRDC ROLANDO NAVARRO
ROTC Commandant ALFREDO V. LAZO 9178369380
Languages and Humanities (CAS) HONORATO R. PATUBO [email protected] 9175681670
Mathematics and Natural Sciences (CAS) PRAXEDES L. PERALTA [email protected] 9175292052
Social Sciences & Philosophy (CAS) JEAN S. DUMBRIQUE [email protected] 9155400371
Criminology Program (CCJESW) ARLAN G. REBURON 9054187213
Social Work Program (CCJESW) MELODY T. GACITA 9158498793
COORDINATORS
Quality Assurance & Accreditation Task Force JUANITA Q. RABENA [email protected] 9175853040
Laboratory Grade School ELEUTERIA R. PACPACO
Research Publications & Resource Collection of CGAD MA. CRESALYN B. BETITA 9328511151
Research and Statistical Assistance Services BABY SOPHIA S. ALAIBILLA [email protected] 9175783032
Research Publication & In-House Review SOLITA EVANGELINE S. BAÑEZ [email protected] 9177960921
Health & Nutrition Researches MERCEDITA Q. QUEDDENG [email protected] 9165166787
Education & Social Sciences Researches ROLANDO B. NAVARRO [email protected] 9279373352
Science & Technology Researches REDENTOR S. ROJAS [email protected] 9167032674
Agro-forestry & Natural Resources Researches MARITESS R. RABOY [email protected] 9175684744
Industry & Energy Researches MANUEL A. BAJET, JR. [email protected] 9262048648
U N P C i t i z e n s ’ C h a r t e r Page | 210
POSITION NAME EMAIL ADDRESS CONTACT NO.
Livelihood and Training Services NECY CESARIA V. ROMO 9156785243
Social Services MA. JESUSA R. UNCIANO 9175683144
Research Output Utilization DIGNA JOCELYN L. ABAYA [email protected] 9153707878
Community Training and Services DELIA T. CARASI [email protected] 9266456959
Student Discipline Tribunal ASELA B. REYES [email protected] 9153279594
Guidance & Counselling Services EVA MARIE C. AVILA [email protected] 9052976538
Philippine Science Consortium MARIQUIT M. OBRERO [email protected] 9175800322
CWTS/LTS LARRY P. MENDOZA 9081450872
Human Development & Advocacies FATIMA F. ROCAMORA [email protected] 9156097340
Student Publications MAXIMO B. BORJE, JR. [email protected] 9175783632
Scholarship Grants & Financial Assistance SIMEON B. ABARQUEZ IV [email protected] 9063114902
International Students Services BENJIE N. GAPATE [email protected] 9152001631
Testing Services MARIBEN P. LOPEZ 9175681649
Career Placement & Alumni Services NELSON F. BENZON [email protected] 9276169973
Student Organizations & Fraternities ALDRIN S. JARAMILLA [email protected] 9063734699
Social Community & Multi-Faith Services MARITES I. DUQUINAL [email protected] 9166821129
ASCU-SN GENEROSO GUDELIO P. PAJARILLO [email protected] 9177980929
Indian Medical Students GLENDA O. TAGORDA 9175682499
U N P C i t i z e n s ’ C h a r t e r Page | 211
POSITION NAME EMAIL ADDRESS CONTACT NO.
Culture & Performing Arts MATILDE T. CONCORDIA 9175783008
Physical Education EDNA F. RIVAD 9266472601
ROTC RAMON S. OPENA 9063323865
MANAGERS
Agribusiness REGINALD P. TAJON [email protected] 9178613629
Ceramics Center RONALD N. AMANO 9175711212
Groceria WILFREDA T. PIPO [email protected] 9175850913
Guestel &Training Center RODOLFO R. REAL none 9159068287
Men’s Dormitory ERWIN T. TOLBE [email protected] 9266126796
Ladies Dormitory MILAGROS R. REMULAR [email protected] 9052826794