Effective Communication in Health and Social Care

Unit 3Session 12Week beginning the 3rd November

Aims and Objectives for session

Identify barriers to communication in relation to religious beliefs

Identify what factors could affect positive communication

Explain barriers to communication in everyday situations

Describe what effects each barrier could have on individuals

Explain the frustration cycle Justify how to overcome barriersExplain how isolation from civilisation could

affect communicate Identify differing communication needs

Starter - Barriers to communication

http://www.youtube.com/watch?v=8Ox5LhIJSBE

What barriers to communication did you identify from the clip?

Group Task

It is important to communication effectively when in a care setting, to allow services users to be involved in discussion effecting their lives. They are unable to be involved in planning for their future, if they do not understand what is being said to them. As a group what factors could effect positive communication, write your answers on the classroom white board.

There are many barriers that are split into sections Environmental barriers

Physical barriers

Language barriers

Social isolation

Give suggestions for each heading

Barrier match up activity

Take a photograph of your complete match up activity to support with your assignment tasks

Lets get moving

Moving around the room make notes under the heading to identify what effects each barrier could have on individuals

Barriers to communication The frustration cycle describes what happens when children or adults cannot get their message across. They can withdraw into themselves, or show their frustration through anger, hitting others, having tantrums, even harming themselves, because this is something they do understand.

Withdrawal

Not attempting or avoiding communication

Challenging behaviourNot accessing

support available

Distress

Increased ill health

Violent outbursts towards self, objects or others

FrustrationStereotyped behaviour

Anger/aggression

PosterCreate a poster to identify effects of barriers on individuals, ensure to highlight how you can overcome these barriers

Chicken Boy

https://www.youtube.com/watch?v=5ItwVkNsL8w

How would isolated from civilisation affect how well you communicate?

What other forms of isolation could make it difficult for an individual to communicate

Differing communication needs

English as a second language – May need a translator

Visual impairment – May need written materials

provided in large font

Hearing impairment – May need sign language, or quiet

place to talk

Physical disability – May need more time to speak

Lack of reading ability – May need written

communication in audio form

For next session

Please bring in a set of ear phones and a device that has music on it, such as a mobile phone, iPod

Effective Communication in Health and Social Care

Unit 3Session 13Week beginning the 3rd November

Aims and Objectives for session

Explain alternative methods of communication to overcome barriers

Identify benefits for individuals when the barriers have been removed

Describe equipment that can support everyone’s additional needs

Starter - Who has ear phones?

Put your ear phones in your ears and play music at an appropriate level until it is difficult to hear your partner. Follow their instructions.

Feedback your findings

Individual task

On a piece of A3 paper, to draw a mind map of alternative methods of communication to overcome barriers. Use your notes from outcome A:

Individual task

Identify under each alternative form of communication, the benefits for individuals when the barriers have been removed.

ALTERNATIVE FORMS OF

COMMUNICATION

Raise self esteem When understanding information, service users can then take

part in planning their own care for the

future, making them feel valued and in

control

Reduced frustration

Having accessible information, to meet

everyone’s needs, will allow service users to be calm and feel they are informed of the

care they are recieving

Individual task

Find one extra interesting fact about each method to add to your mind map.

Find one other alternative method of communication, such as a hearing loop or a telephone amplifier, to see how it overcomes barriers to communication. Add it to your mind map.

Individual task

Produce a six-slide PowerPoint presentation on your new method, which must include the client base it can be used with, you will be presenting your alternative methods to the class.

The class will add the details from the presentations to their own mind map.

Your mind map will be displayed to identify ways to overcome barriers to communication

Effective Communication in Health and Social Care

Unit 3Session 14Week beginning the 10th November

Aims and Objectives for session

Identify preferred method of communication Justify signs of verbal and non-verbal

communication. Identify possible adaptions of physical

environment Identify hazards on a risk assessmentOutline what information is needed on a report Description of the barriersDescribe the effects the barriers have on the

individualsExplain what measures could be put in place

to overcome barriersEvaluate how effective the measures would be

for removing commutation barriers

StarterWrite the opposite words for the following, to show how someone who needs alternative methods of communication might feel. Isolated

Alone

Upset

Angry

Withdrawal

Distressed

Frustrated

Preferred method of communication

Service providers need to understand the preferences of the people they are supporting, for example, someone with a hearing impairment may prefer to use Makaton rather than British Sign Language because this is what they are familiar with

Identifying verbal and non-verbal communication - sorting game

1..2..3..4..5..

6..7..8..9..10..

Feedback on the scenario’s

Adaptions of physical environment Installing lifts with voice giving information, such as when the doors are opening and closing and which floor the lift is currently on, will support individuals to become independent. Adding ramps, lowering reception desks and putting signs lower down on walls for people with physical disabilities, will allow them to also gather needed information and become independent.

Complete your risk assessmentWorking on your tables, identify how the highlighted areas pose significant hazards and include any barriers to communication, to allow you to identify how these can be overcome.

Choose a scenario

From the scenario’s used earlier in the session, choose one to focus on.

Create a report to identify Description of the barriersDescribe the effects the barriers have on

the individualsExplain what measures could be put in

place to overcome barriersEvaluate how effective the measures would

be for removing commutation barriers

Effective Communication in Health and Social Care

Unit 3Session 15Week beginning the 10th November

Aims and Objectives for sessionIdentify correct terminology

Outline St Francis schoolIdentify appropriate activities for the children

Explain elements that will need to be covered in an observation

Outline type of disability to take into consideration

Starter – Word Power

1. The disabled2. Mentally ill3. Deformed4. The deaf5. Handicap6. Victim of

7. Crippled 8. Deaf and

dumb9. Sufferer10.Mental

handicap11.Spastic12.Retard

What is the correct terminology to use?

Starter – Word Power

1. Disabled Person2. Person with a

mental health disorder

3. Congenitally impaired from birth

4. Deaf people5. Disability or

impairment6. Person who has..7. Disabled

person/person with a disability

8. Hearing impaired, deaf people

9. Person who has or person with

10. Learning difficulty 11. Disabled

person/person with a disability

12. Learning difficulty

What is the correct terminology to use?

Trip

As a whole L2 Health and Social Care group, we are going to visit St Francis School, you are going to plan activities for children to complete through their break time.

St. Francis is a special School for children aged between 2 and 19 with severe learning difficulties or profound and multiple learning difficulties. Many of the pupils have additional physical, emotional, behavioural and communication needs. A number of children are within the autistic spectrum.

Activities

On your tables identify appropriate activities for the children to complete on their 15minute break time. Taking into account individuals needs. Ensure you are adding notes to allow you to justify to the team why these activities would be good, we will then decide on 3 for our class

Observation

When completing your activities with the children, you will be observed by your teacher, this will be used towards evidence for this qualification

What will you need to think about and cover when you are being observed, lets make a board blast with idea’s

Preparation Within this session you can have time to prep for your trip

Complete activity plans that can be found on Oracle

Create any instructions or resources for the children to follow

Create name tags for all students within the group

Research the setting and the type of disability you will need to take into consideration

Effective Communication in Health and Social Care

Unit 3Session 16Week beginning the 17th November

Aims and Objectives for sessionIdentify what active listening is

Outline ways to complete active listening

Identify the process of active listening

Identify when different tones of voice are needed

Outline different types of body language

Starter –

What is active listening?

Active Listening

https://www.youtube.com/watch?v=TA-RaDNVKpw

How does Ray support activity listening?

Process of active listeningAllowing the person talking time to explainNot interrupting Give encouragement by smiling, nodding

and making remarks such as ”really?” and “Oh, yes”

Ask questions for clarification such as “can you explain again, please?”

Show empathy such as “that must be so difficult for you”

Make eye contactSummarise to check your understanding

Tone of Voice & Volume Control

Create a coloured thermometer then

stick on and identify different situations in which you would use

different tones of voice

The speech problem

Please read through the given hand out as an individual, highlight and annotate important information.

The speech problem

From the information you have learnt, please read an article relating to Health and Social Care, for the newspaper to yourself either out loud or quietly. Make sure you read at an appropriate speed and pause for commas, dashes, question marks

Do we have a volunteer to read out their article?

How can you tell that the people in the photo are interested and listening carefully to each other?

St. Francis things to rememberNo SwearingBe professional and represent

the collegeBe aware of health and safetyBe patientWear your uniformBe on time What else do you feel is

important?Finish off any outstanding

resources

Effective Communication in Health and Social Care

Unit 3Session 17Week beginning the 17th November

Aims and Objectives for session

Identify what PECS stand for

Evaluate St. Francis trip

Starter –

What does PECS stand for?

Picture Exchange Communication System

St. Francis things to rememberNo SwearingBe professional and represent

the collegeBe aware of health and safetyBe patientWear your uniformBe on time What else do you feel is

important?Be a positive role model

Have an amazing time on your trip, remember to ensure you are

communicating appropriately, to allow you to meet the required evidence to go towards your

qualification!

Have fun!

Feedback and reflection