Ubiquiti: Using Collective Knowledge

Software for Analytics, Diagnostics & Search

(Examples: Warranty / Part Returns / Repair / Maintenance / NHTSA)

Ubiquiti Inc.

Ann Arbor, MI

Rapid ROI with data-driven Ubiquiti technologies

• Used for Sales/Marketing, Quality/Engineering, Transactions/Audit

• Data-driven to generate, process, audit & leverage Information

• Link & include all essential data (eg, surveys, blogs, warranty etc.)

• Mine narrative text verbatims (in different languages, formats etc.)

• Quick & simple configuration (eg, in weeks, incl. end-user training)

• Add-on to existing analytics/reporting (and/or use Ubiquiti’s own)

• Modular, and as Web-services or installed (ie, adaptable to needs)

• End-users can be lay or sophisticated (ie, different analytic levels)

• Simple dashboards to complex analytics (hierarchy/ontology based)

• Automated alerts & reports (for individual VINs and grouped data)

• Early warning, Issue detection, Root-cause analysis (eg, for NTF)

Some Ubiquiti Customers

• Autoliv NA

• AGC Automotive

• Bridgestone Americas

• Continental Corp.

• Cooper-Standard Auto.

• Dana Ltd.

• Dura Automotive

• Freudenberg-NOK

• General Motors

• GenTherm

• GHSP Inc.

• Inalfa Roof Systems

• John Deere

• Lear Corp.

• Magna Int’l

• Marquardt GmbH

• Robert Bosch LLC

• T3 Worldwide

• US Army TARDEC/TACOM

• Yazaki NA

• Enthusiastic customer references

• Some customers on limited contracts

• All data – structured, unstructured & numeric handled

• Ubiquiti has a proven track-record, with strong customer references

• Ubiquiti can be added on modularly to existing IT, BI & Reporting infrastructure

Example Text (even with jargon, misspellings etc.)

Entered: “7 DD40 BASC 54566 CK OUT AC INOP

PREFORM PID CK CK PCM PID ACC CK OK OPERATING

ON AND OFF PREF ORM POWER AND GRONED CK AT

COMPRESOR FONED NO GRONED PREFORM PINPONT

DIAG AND TRACE GRONED FONED BADCO NECTION

AT S778 REPAIR AND RETEST OK CK AC OPERATION”

Automated Coding / Indexing:

◼ Primary Group: Electrical

◼ Subgroup: Climate Control

◼ Part: Connector 1008?

◼ Problem: Bad Connection

◼ Repair: Reconnect

◼ Location: Engin. Compartment

Technology for Text (incl. Non-English languages)

WordsConcepts Network

Puerta(Spanish)

Doors : 门(English, Chinese)

Doors Wheels

Handles

Music Group

Cars

Dooors(misspelled)

High Accuracy, Language Independent

Ubiquiti used in the Americas, Europe, Asia, Australia

(eg, Mandarin Chinese)

: 小汽车

: 门 : 车轮

:把手

: 音乐组

Ubiquiti Analytics: Raw Data to Actionable Info

Analytics: Set up in weeks, Training in an afternoon

▪ Simple & complex analyses available

▪ Software includes domain knowledge

▪ End-user self-serviced

▪ Complete system or modular

Rapid Diagnostics

◼ Repairs & Maintenance data form the Knowledge Base

▪ Captures all technicians’ experiences

▪ Captures all geographical regions

▪ Captures all points in time

◼ For Each New Repair Instance use existing knowledge

▪ Find similar records in symptoms, vehicle type, repair history

▪ Report differential diagnoses based on retrieved records

▪ Report differential fixes based on diagnoses & records

▪ Provide differentiators based on retrieved records

▪ Provide repair procedure based on chosen fixes

◼ Simple interface (eg, Google) – anytime & anywhere

Ubiquiti Rapid Diagnostics … screenshot

Ubiquiti Ontology-based Search …

• Misspellings and Jargon “Tiers” instead of “Tires”, or

“Widht” instead of “Width”

• Multiple Terminologies “Dimensions” may be same

as “Length & Breadth”

• Finding Specific Items Get relevant sub-sections

instead of entire document

• Context Differentiation “Pattern”, “Tread” and “Object”

may have special meanings

• Too Many / Few Results Obtain relevant documents

high in the results list

etc.

Near instantaneous resolution…

Ubiquiti Concept Search … screenshot

Ubiquiti Nav-frame

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Easily Add On Ubiquiti to Existing Infrastructure/Software

Existing

Visualization / Infrastructure / Analytics / Training

Example: Nav frame Add-on for MS Excel

Ubiquiti Empowers End-Users

Ubiquiti enables analysts, engineers, and management,

to leverage data directly. End-users need not depend on

IT or any others’ time & effort. To do so, Ubiquiti provides:

• A customized information hierarchy for data navigation

• An automated text technology for deeper analytics

• An extensible set of customized charts, reports & alerts

Ubiquiti has a proven track-record in delivering solutions.

Decision Support with Text

Web: www.ubiquiti.com Ubiquiti Inc.

Email: info@ubiquiti.com 303 Detroit Street

Phone: (734) 997-8800 Suite 202

Fax: (413) 622-3123 Ann Arbor, MI 48104