Testing Paper Prototypes

Tallinn Winter School / Experimental Interaction Design 2014

Recap

Users +End goals

Persona Scenarios

Use cases/User stories

Testing IPaper

prototypes

1. Plan Select what user stories/use cases you would like to test

2. PrepareWrite a simple script, distribute test session roles, specify questions and determine tasks and their end-results

3. ConductOrganize and record usability test (notes/video)

4. ReflectAnalyze results and make according changes

Today

AboutTesting Raw Prototypes

Most people are happy to dedicate time to help you out with your project, even if it’s just on paper!

Although it’s just on paper, plan and be prepared!

Usability Wizard

Tasks to test

“Find the nearest shop”

Any type of doable tasks with clear goals but without specific clues of the solution.

“Change your password”“Go to menu and edit

settings of your profile”

“Rearrange search results based on the location”

Maria likes second-hand clothes. She goes on 2ndHand.com and browses the newest offers. She searches for shoes and quickly finds the ones she like. Maria adds them to her shopping card.

Possible questions and tasks

“What can you do with this app?”

Task 1: Search for women’s shoes with the color of your choice.

Task 2: Buy your favorite pair.

Example scenario

Task 2: Buy a pair of shoes you like.

End result

User has completed, verified and paid for her order.

Steps1. Add the product to the cart

2. Proceed to the checkout

3. Fill in needed information (x, y, z, ...)

4. Verify your order

5. Pay a) with online bank b) with credit card

6. Receive a receipt

ALTDeal with errors, e.g. missing information

Open-ended questions

“What do you think you can do with this application?”

Homescreen

Previous action returns an error

“What do you think went wrong?”

“Do you like it?” New feature

“Er... sure, I like it” “Yeah, I know, it’s awesome.”

TasksE.g.

1.1. “First change your password”

1. “You need to make some modifications in your profile.”

End-result: user replaces current password.

End-result: user finds how to change settings a) via profile b) via settings icon.

Prepare• Write a simple script for yourself, if you have a

lot of testing to do. Number/name questions and tasks to help documentation.

• Write down tasks on a separate paper so you can show them to your test participants

• Specify, for yourself, end-results for the task. Think about what “task not completed”could stand for.

Roles

http://austintoombs.com/wp-content/uploads/2011/02/DSC_7808-Copy.jpg

Participant thinks out loud

Observertakes notes

(Silent) Human-Computer

reacts to user’s commands

+ Facilitator instructs the user and helps the computer

Team of 2 or 3

Test structure example1. Greetings

Introduce team members and explaining the test methodGive instructions, e.g. “Point with your finger/pen to simulate a tap”Mention that it is not a user who is tested but the system

2. Start with light background questions

E.g. “How often do you use travel planners?”Explain briefly what is the starting point, “This is the landing page of...”

3. Remind the participant to think aloud

E.g. “I think this link would lead me to…”

4.Introduce the first task

Make sure that it’s clear for the user

5.Move to the next task

Continue when the goal is achieved or user expresses that

he/she does not know the answer.

6. Conclude the test session

Ask if user has anything to add

Thank the participant and discuss the results with your team

Test session

During the test pay attention to...

E.g.

• Are participants doing what was expected?

• Did anything cause frustration or confuse?

• Anything new or surprising?

• Any paths that you haven’t thought of before?

• Was there a clearly preferred solution or path?

• Are some paths unused or “misused”?

Reflection and Design Changes

E.g.

Bottlenecks in the process?

What paths were ignored or barely used?

What was clearly missing? etc.

Tip: Update before the next test user and see if it worked.

Happy testing...and may the odds be ever in your favor!