trends, technology and the technology infused leader - scott klososky, future point of view

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Welcome to the AdVenture Marketing Conference! #NAEDAdVenture12 Monday, August 20, 12

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Keynote Presentation from NAED's 2012 AdVenture Marketing Conference This presentation highlights a few new technology trends that people might be aware of, and adds a few over the horizon trends that are completely new. Scott also adds the delivery of practical technology tools, or concepts that can be used immediately. In the end, Scott creates context for many of the words and concepts discussed in the presentation but which cannot be immediately applied.

TRANSCRIPT

Page 1: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Welcome to the

AdVenture Marketing Conference!

#NAEDAdVenture12Monday, August 20, 12

Page 2: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Sponsored  by

#NAEDAdVenture12Monday, August 20, 12

Page 3: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Trends,Technology

and theTechnology

Infused Leader

“If  you  don’t  like  change,  you  are  going  to  hate  extinction.”                                                                                                                                                      -­‐-­‐-­‐  Ross  Shaffer  

Monday, August 20, 12

Page 4: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Trends,Technology

and theTechnology

Infused Leader

“If  you  don’t  like  change,  you  are  going  to  hate  extinction.”                                                                                                                                                      -­‐-­‐-­‐  Ross  Shaffer  

Monday, August 20, 12

Page 5: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 6: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

We are in a technology explosion

and speeding up...

It is pervading nearly every facet of our lives

Monday, August 20, 12

Page 7: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

“A rock pile ceases to be a rock pile the moment a single person contemplates it, bearing within them the image of a cathedral.”

Antoine De Saint-Exupery

Monday, August 20, 12

Page 8: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

“A rock pile ceases to be a rock pile the moment a single person contemplates it, bearing within them the image of a cathedral.”

Antoine De Saint-Exupery

Monday, August 20, 12

Page 9: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 10: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Intellectual growth comes from the combination of:

Curiosity, Investigation, and Experimentation...

Monday, August 20, 12

Page 11: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 12: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 13: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 14: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 15: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 16: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 17: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 18: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 19: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 20: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

PC’s liberated computing power to the masses

Monday, August 20, 12

Page 21: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Internet provided a delivery system and information storage platform

PC’s liberated computing power to the masses

Monday, August 20, 12

Page 22: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Internet provided a delivery system and information storage platform

Social Technologies connect people and organizations in completely new ways

PC’s liberated computing power to the masses

Monday, August 20, 12

Page 23: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Dead Leaders Walking

Monday, August 20, 12

Page 24: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Dead Leaders Walking

I am already successful so don’t need to learn about new technologies

Monday, August 20, 12

Page 25: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Dead Leaders Walking

Technology is not so critical thatI need to learn about it personally

I am already successful so don’t need to learn about new technologies

Monday, August 20, 12

Page 26: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Dead Leaders Walking

Besides, whatever I don’t alreadyknow, I can just outsource

Technology is not so critical thatI need to learn about it personally

I am already successful so don’t need to learn about new technologies

Monday, August 20, 12

Page 27: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

Monday, August 20, 12

Page 28: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

High  Beam  Leadership

High  Beam

Leadership

Monday, August 20, 12

Page 29: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

High  Beam  Leadership

Adap0ve  Culture High  Beam

Leadership Adap0ve

Culture+

Monday, August 20, 12

Page 30: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

High  Beam  Leadership

Adap0ve  Culture

Digital  Marke0ng

High  Beam

Leadership

DigitalMarke0ng

Adap0ve

Culture+

+

Monday, August 20, 12

Page 31: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

High  Beam  Leadership

Adap0ve  Culture

Digital  Marke0ng

Digital  Plumbing

High  Beam

Leadership

DigitalPlumbing

DigitalMarke0ng

Adap0ve

Culture+

+

+

Monday, August 20, 12

Page 32: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

High  Beam  Leadership

Adap0ve  Culture

Digital  Marke0ng

Digital  Plumbing

High  Beam

Leadership

DigitalPlumbing

DigitalMarke0ng

Adap0ve

Culture

Business

Intelligence

BI  and  Big  Data

+

+

+

+

Monday, August 20, 12

Page 33: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

High  Beam  Leadership

Adap0ve  Culture

Digital  Marke0ng

Digital  Plumbing

2  Year  Tech  Lead

Two  Year

Tech  Lead

High  Beam

Leadership

DigitalPlumbing

DigitalMarke0ng

Adap0ve

Culture

Business

Intelligence

BI  and  Big  Data

+

+

+

+

+

Monday, August 20, 12

Page 34: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Model for Organizational Prosperity

High  Beam  Leadership

Adap0ve  Culture

Digital  Marke0ng

Digital  Plumbing

Winning

2  Year  Tech  Lead

Long  TermOrganiza0onalProsperity

Two  Year

Tech  Lead

High  Beam

Leadership

DigitalPlumbing

DigitalMarke0ng

Adap0ve

Culture

Business

Intelligence

BI  and  Big  Data

+

+

+

+

+

Monday, August 20, 12

Page 35: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 36: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Uncertainty vs. AmbiguityUncertainty is when you have defined the variable, but are unsure of its value. Like rolling a dice - you know it will come up to be one of six numbers. Ambiguity is when you are not even certain of the variables...

In an economic world of ambiguity, adaptability is at a premium - in order to have market leading adaptability, you must have market leading digital plumbing.

Monday, August 20, 12

Page 37: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

12 MONTH VIEW

Low Beam Leadership

Focus on monthly results Execution focused Ignorance of trends Avoid change No future investments

Monday, August 20, 12

Page 38: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

12 MONTH VIEW

5 t o 1 0 Y E A R V I E W

High Beam Leadership

Low Beam Leadership

Focus on monthly results Execution focused Ignorance of trends Avoid change No future investments

High VQ (Vision Intelligence)

Trend Analysis Willing to experiment Predictive analysis

Monday, August 20, 12

Page 39: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

12 MONTH VIEW

5 t o 1 0 Y E A R V I E W

High Beam Leadership

Low Beam Leadership

Focus on monthly results Execution focused Ignorance of trends Avoid change No future investments

High VQ (Vision Intelligence)

Trend Analysis Willing to experiment Predictive analysis

Monday, August 20, 12

Page 40: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

12 MONTH VIEW

5 t o 1 0 Y E A R V I E W

High Beam Leadership

Low Beam Leadership

Focus on monthly results Execution focused Ignorance of trends Avoid change No future investments

High VQ (Vision Intelligence)

Trend Analysis Willing to experiment Predictive analysis

Monday, August 20, 12

Page 41: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

12 MONTH VIEW

5 t o 1 0 Y E A R V I E W

High Beam Leadership

Low Beam Leadership

Focus on monthly results Execution focused Ignorance of trends Avoid change No future investments

High VQ (Vision Intelligence)

Trend Analysis Willing to experiment Predictive analysis

Monday, August 20, 12

Page 42: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 43: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Digital Plumbing - DefinedA foundation of hardware, software, and networks, connected in order to capture, flow, store, and analyze data to support the mission of an organization.

Monday, August 20, 12

Page 44: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Technology and Connection

Monday, August 20, 12

Page 45: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Connected Organizations

Technology and Connection

Web 1.0eCommerce

Monday, August 20, 12

Page 46: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Connected People

Connected Organizations

Technology and Connection

Web 1.0

Web 2.0

eCommerce

Social Tech

Monday, August 20, 12

Page 47: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Connected People

Connected Devices

Connected Organizations

Technology and Connection

Web 1.0

Web 2.0

Web 3.0

eCommerce

Social Tech

PervasiveComputing

Monday, August 20, 12

Page 48: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Connected People

Connected Devices

Connected Organizations

Technology and Connection

Connected Intelligences

Web 1.0

Web 2.0

Web 3.0

Web 4.0

eCommerce

Social Tech

PervasiveComputing

AugmentedThinking

Monday, August 20, 12

Page 49: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Connected People

Connected Devices

Connected Organizations

Technology and Connection

Connected Intelligences

Web 1.0

Web 2.0

Web 3.0

Web 4.0

eCommerce

Social Tech

PervasiveComputing

AugmentedThinking

The Internet of Organizations

The Internet of Individuals

The Internet of Things

The Internet of Intelligences

Monday, August 20, 12

Page 50: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Marketing is now heavily electronic, personal, and measurable

One to One Digital Marketing

!Me

Measurements

!Tr

Traffic

!Mo

Mobile Apps

!So

Social Technology

!Wp

Web Properties

Monday, August 20, 12

Page 51: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Marketing is now heavily electronic, personal, and measurable

One to One Digital Marketing

!Me

Measurements

!Tr

Traffic

!Mo

Mobile Apps

!So

Social Technology

!Wp

Web Properties

Monday, August 20, 12

Page 52: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Marketing is now heavily electronic, personal, and measurable

One to One Digital Marketing

!Me

Measurements

!Tr

Traffic

!Mo

Mobile Apps

!So

Social Technology

!Wp

Web Properties

Monday, August 20, 12

Page 53: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Marketing is now heavily electronic, personal, and measurable

One to One Digital Marketing

!Me

Measurements

!Tr

Traffic!Mo

Mobile Apps

!So

Social Technology

!Wp

Web Properties

Monday, August 20, 12

Page 54: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Marketing is now heavily electronic, personal, and measurable

One to One Digital Marketing

!Me

Measurements !Tr

Traffic

!Mo

Mobile Apps

!So

Social Technology

!Wp

Web Properties

Monday, August 20, 12

Page 55: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Marketing is now heavily electronic, personal, and measurable

One to One Digital Marketing

!Me

Measurements

!Tr

Traffic

!Mo

Mobile Apps

!So

Social Technology

!Wp

Web Properties

Monday, August 20, 12

Page 56: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Web 2.0 Big Picture

Monday, August 20, 12

Page 57: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Web 2.0 Big Picture

Social Technologies Social Relevance Social Media Social Networking

Social Business Social Recruiting SocialCRM

Vocabulary

Monday, August 20, 12

Page 58: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Web 2.0 Big Picture

Social Technologies Social Relevance Social Media Social Networking

Social Business Social Recruiting SocialCRM

CloudInfrastructure that supports the ability to provide Web based apps

MobileConnections 24/7Instant problem resolutionInstant access to info

Foundations

Vocabulary

Monday, August 20, 12

Page 59: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Web 2.0 Big Picture

Social Technologies Social Relevance Social Media Social Networking

Social Business Social Recruiting SocialCRM

CloudInfrastructure that supports the ability to provide Web based apps

HumanityPeople are increasingly hungry to connect to each other broadly and in real time

OrganizationsDramatic changes in:

How they communicate How they sell How work gets done

MobileConnections 24/7Instant problem resolutionInstant access to info

Foundations

Outcomes

Vocabulary

Monday, August 20, 12

Page 60: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Web 2.0 Big Picture

Social Technologies Social Relevance Social Media Social Networking

Social Business Social Recruiting SocialCRM

CloudInfrastructure that supports the ability to provide Web based apps

HumanityPeople are increasingly hungry to connect to each other broadly and in real time

OrganizationsDramatic changes in:

How they communicate How they sell How work gets done

MobileConnections 24/7Instant problem resolutionInstant access to info

Foundations

Outcomes

VocabularySocial

Monday, August 20, 12

Page 61: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Frictionless Communication

Monday, August 20, 12

Page 62: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Frictionless Communication

The ability to communicate with one person, or millions with the press of a button - anywhere in

the world, and for free - is game changing...

It has brought us Citizen Journalism and the Organizational Voice

Monday, August 20, 12

Page 63: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Frictionless Communication

The ability to communicate with one person, or millions with the press of a button - anywhere in

the world, and for free - is game changing...

It has brought us Citizen Journalism and the Organizational Voice

Monday, August 20, 12

Page 64: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Monday, August 20, 12

Page 65: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 66: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 67: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 68: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Twitter - Best for streams of information, links, multiple posts in one day and time sensitive information

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 69: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Twitter - Best for streams of information, links, multiple posts in one day and time sensitive information

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 70: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Twitter - Best for streams of information, links, multiple posts in one day and time sensitive information

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 71: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Facebook - Works well with consumer products, creating conversations with constituents, multiple daily

posts, and now campaigns and ecommerce

Twitter - Best for streams of information, links, multiple posts in one day and time sensitive information

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 72: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Facebook - Works well with consumer products, creating conversations with constituents, multiple daily

posts, and now campaigns and ecommerce

Twitter - Best for streams of information, links, multiple posts in one day and time sensitive information

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 73: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Facebook - Works well with consumer products, creating conversations with constituents, multiple daily

posts, and now campaigns and ecommerce

Twitter - Best for streams of information, links, multiple posts in one day and time sensitive information

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Monday, August 20, 12

Page 74: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Voice Channels

Facebook - Works well with consumer products, creating conversations with constituents, multiple daily

posts, and now campaigns and ecommerce

Twitter - Best for streams of information, links, multiple posts in one day and time sensitive information

Blogging - Perfect for delivering opinions, deeper levels of information, no more than once a day

Podcasts - Includes audio & video and is perfect for daily or weekly reports where subscribers want to

passively view or listen

Monday, August 20, 12

Page 75: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Social Net “Working”

The ability to use social tools to build and nurture your human network is a powerful new capability. Sadly, most people are wasting this opportunity...

Monday, August 20, 12

Page 76: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Social Net “Working”

The ability to use social tools to build and nurture your human network is a powerful new capability. Sadly, most people are wasting this opportunity...

Monday, August 20, 12

Page 77: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Recommendation Economy

Organizations now live and die by their Net Promoter Scores. This paradigm states there is only one question that really matters...

Monday, August 20, 12

Page 78: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Monday, August 20, 12

Page 79: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Monday, August 20, 12

Page 80: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Monday, August 20, 12

Page 81: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Monday, August 20, 12

Page 82: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Monday, August 20, 12

Page 83: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Monday, August 20, 12

Page 84: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Monday, August 20, 12

Page 85: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Monday, August 20, 12

Page 86: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Monday, August 20, 12

Page 87: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Monday, August 20, 12

Page 88: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Monday, August 20, 12

Page 89: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Monday, August 20, 12

Page 90: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Monday, August 20, 12

Page 91: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Product Reputation

Monday, August 20, 12

Page 92: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Product Reputation

Monday, August 20, 12

Page 93: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Product Reputation

Monday, August 20, 12

Page 94: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Product Reputation

Monday, August 20, 12

Page 95: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Online Reputation Management

Personal Reputation

Institutional Reputation

Product Reputation

TheSpeed

ofTrust

Monday, August 20, 12

Page 96: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A New Customer Profile

Monday, August 20, 12

Page 97: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A New Customer Profile

Search savvy - from any device

Motivated by online recommendations

Will use social tools to rate or review services and products - positively or negatively

Want to do business with organizations that support the world

Are quite impatient with poor performance

Are fine providing information that improves commercial relationships

Monday, August 20, 12

Page 98: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A New Customer Profile

Search savvy - from any device

Motivated by online recommendations

Will use social tools to rate or review services and products - positively or negatively

Want to do business with organizations that support the world

Are quite impatient with poor performance

Are fine providing information that improves commercial relationships

Monday, August 20, 12

Page 99: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A New Customer Profile

Search savvy - from any device

Motivated by online recommendations

Will use social tools to rate or review services and products - positively or negatively

Want to do business with organizations that support the world

Are quite impatient with poor performance

Are fine providing information that improves commercial relationships

Monday, August 20, 12

Page 100: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Customer Intelligence

Monday, August 20, 12

Page 101: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Customer Intelligence

1. The company with the best customer data has the edge in marketing

Monday, August 20, 12

Page 102: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Customer Intelligence

1. The company with the best customer data has the edge in marketing

2. Organizations must build trust based or value based relationships

Monday, August 20, 12

Page 103: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Customer Intelligence

1. The company with the best customer data has the edge in marketing

2. Organizations must build trust based or value based relationships

3. It is now possible to harvest public information on customers through social profiles

Monday, August 20, 12

Page 104: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Customer Intelligence

1. The company with the best customer data has the edge in marketing

2. Organizations must build trust based or value based relationships

3. It is now possible to harvest public information on customers through social profiles

4. It is now possible to monitor customer conversations and look for buying signals

Monday, August 20, 12

Page 105: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Customer Intelligence

1. The company with the best customer data has the edge in marketing

2. Organizations must build trust based or value based relationships

3. It is now possible to harvest public information on customers through social profiles

4. It is now possible to monitor customer conversations and look for buying signals

Monday, August 20, 12

Page 106: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Customer Intelligence

1. The company with the best customer data has the edge in marketing

2. Organizations must build trust based or value based relationships

3. It is now possible to harvest public information on customers through social profiles

4. It is now possible to monitor customer conversations and look for buying signals

Monday, August 20, 12

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The Outboard Brain

Monday, August 20, 12

Page 108: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Outboard Brain

It stores small bits of information that we traditionally used to memorize

Monday, August 20, 12

Page 109: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Outboard Brain

It is the first place that most people go to solve the many problems each day

It stores small bits of information that we traditionally used to memorize

Monday, August 20, 12

Page 110: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Outboard Brain

It is the first place that most people go to solve the many problems each day

It now provides access to a huge base of knowledge provided on the Internet

It stores small bits of information that we traditionally used to memorize

Monday, August 20, 12

Page 111: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Outboard Brain

It is the first place that most people go to solve the many problems each day

It now provides access to a huge base of knowledge provided on the Internet

It stores small bits of information that we traditionally used to memorize

Monday, August 20, 12

Page 112: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Tablets and Handhelds

Monday, August 20, 12

Page 113: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Tablets and Handhelds

Reorganizes what we can do with our brainpower by eliminating certain tasks

Increases our productivity through availability and speed to connections and information

Allows us to learn faster - to digest large amounts of information in new ways

Monday, August 20, 12

Page 114: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

BYOD/CYOD - Your Policy?

Monday, August 20, 12

Page 115: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

BYOD/CYOD - Your Policy?

Will it make users happy?

Will it increase productivity?

Will it save money?

Can it save desktop support hours?

Can security be controlled?

Monday, August 20, 12

Page 116: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Business Intelligence/Big Data

Monday, August 20, 12

Page 117: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Business Intelligence/Big Data

The Power of the Data Driven OrganizationData is now part of the lifeblood of an organization. It can give you visibility you have never had, to make better decisions than you have ever made...

Monday, August 20, 12

Page 118: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Business Intelligence/Big Data

The Power of the Data Driven OrganizationData is now part of the lifeblood of an organization. It can give you visibility you have never had, to make better decisions than you have ever made...

Monday, August 20, 12

Page 119: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

It’s All About Visibility

Monday, August 20, 12

Page 120: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Business Intelligence Changes AwarenessUntil we accept that we know very little, we will not seek to know that which we cannot see today...

It’s All About Visibility

Monday, August 20, 12

Page 121: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Business Intelligence Changes AwarenessUntil we accept that we know very little, we will not seek to know that which we cannot see today...

It’s All About Visibility

Monday, August 20, 12

Page 122: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Business Intelligence Changes AwarenessUntil we accept that we know very little, we will not seek to know that which we cannot see today...

It’s All About Visibility

Monday, August 20, 12

Page 123: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Business Intelligence Changes AwarenessUntil we accept that we know very little, we will not seek to know that which we cannot see today...

It’s All About Visibility

Monday, August 20, 12

Page 124: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

If we have data, let’s look at data. If all we have is opinions, let’s go with mine

Jim Barksdale

Monday, August 20, 12

Page 125: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Technology Arms Race

Monday, August 20, 12

Page 126: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Technology Arms Race

Consistently applying valuable technology concepts earlier wins market share

Monday, August 20, 12

Page 127: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Technology Arms Race

Everyone will have the same tools so adding creative uses is key

Consistently applying valuable technology concepts earlier wins market share

Monday, August 20, 12

Page 128: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Technology Arms Race

Everyone will have the same tools so adding creative uses is key

New technology concepts can completelychange the battlefield = winners & losers

Consistently applying valuable technology concepts earlier wins market share

Monday, August 20, 12

Page 129: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 130: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Discuss with your group how well you are doing - or not doing - with using data as a weapon...

Monday, August 20, 12

Page 131: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 132: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 133: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

StrongDigital

Plumbing

Your Organization

Monday, August 20, 12

Page 134: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

WeakDigitalPlumbing

Your Organization

Monday, August 20, 12

Page 135: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Foundation of Enablement

Monday, August 20, 12

Page 136: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Foundation of Enablement

Speeds the flow of information

Monday, August 20, 12

Page 137: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Foundation of Enablement

Enables analytical visibility

Speeds the flow of information

Monday, August 20, 12

Page 138: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Foundation of Enablement

Enables analytical visibility

Tightens customer relationships

Speeds the flow of information

Monday, August 20, 12

Page 139: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

A Foundation of Enablement

Enables analytical visibility

Tightens customer relationships

Speeds the flow of information

Lowers operating costs

Monday, August 20, 12

Page 140: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Modern Digital Plumbing Architecture

Monday, August 20, 12

Page 141: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Communications Layer

Modern Digital Plumbing Architecture

Monday, August 20, 12

Page 142: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Communications Layer

Hardware Layer

Modern Digital Plumbing Architecture

Monday, August 20, 12

Page 143: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Communications Layer

Hardware Layer

Database Layer

Modern Digital Plumbing Architecture

Monday, August 20, 12

Page 144: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Communications Layer

Hardware Layer

Database Layer

Application Layer

Modern Digital Plumbing Architecture

Monday, August 20, 12

Page 145: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Communications Layer

Hardware Layer

Database Layer

Application Layer

Business Intelligence Layer

Modern Digital Plumbing Architecture

Monday, August 20, 12

Page 146: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Communications Layer

Hardware Layer

Database Layer

Application Layer

Business Intelligence Layer

The Operation of the Organization

Modern Digital Plumbing Architecture

Monday, August 20, 12

Page 147: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Communications Layer

Hardware Layer

Database Layer

Application Layer

Business Intelligence Layer

The Operation of the Organization

Modern Digital Plumbing Architecture

Cloud

Monday, August 20, 12

Page 148: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 149: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Do a search to learn who won the polka dot jersey in the 2005 Tour de France.

Then list every single piece of hardware and software that went into that search in order...

Monday, August 20, 12

Page 150: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 151: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The DIKW Chain

Monday, August 20, 12

Page 152: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The DIKW Chain

Monday, August 20, 12

Page 153: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The DIKW Chain

Monday, August 20, 12

Page 154: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The DIKW Chain

Monday, August 20, 12

Page 155: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The DIKW Chain

Monday, August 20, 12

Page 156: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The DIKW Chain

Monday, August 20, 12

Page 157: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The DIKW Chain

Monday, August 20, 12

Page 158: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Information Time Horizons

Monday, August 20, 12

Page 159: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Information Time Horizons

The Past(Forensic)

Monday, August 20, 12

Page 160: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Information Time Horizons

The Past(Forensic)

The Present(Real Time)

Monday, August 20, 12

Page 161: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Information Time Horizons

The Past(Forensic)

The Present(Real Time)

The Future(Predictive)

Monday, August 20, 12

Page 162: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 163: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Data collected on a car in 1990There was no data collected because there was not a computer on board...

Monday, August 20, 12

Page 164: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Data collected on a car in 1990There was no data collected because there was not a computer on board...

Data collected on cars todayThe modern vehicles today have On Star, onboard GPS, engine computers, tracking devices like MyRate by Progressive, and even black boxes like airplanes. That data can be accessed from outside the vehicle whether you understand this - or not...

Monday, August 20, 12

Page 165: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Consequences of Small Data

Monday, August 20, 12

Page 166: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Consequences of Small Data

Lack of visibility into trends & analyticsleads to poor decisions

Monday, August 20, 12

Page 167: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Consequences of Small Data

Poor decisions lowers profitability,which robs resources to grow

Lack of visibility into trends & analyticsleads to poor decisions

Monday, August 20, 12

Page 168: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Consequences of Small Data

Competitors with better BI takemarket share

Poor decisions lowers profitability,which robs resources to grow

Lack of visibility into trends & analyticsleads to poor decisions

Monday, August 20, 12

Page 169: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

The Consequences of Small Data

Competitors with better BI takemarket share

Poor decisions lowers profitability,which robs resources to grow

Lack of visibility into trends & analyticsleads to poor decisions

Monday, August 20, 12

Page 170: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Thought Exercise

Monday, August 20, 12

Page 171: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Thought Exercise

List all the data a school could capture on students in order to improve education. Then imagine the analytics that could be created and used to personalize learning for each student.

Monday, August 20, 12

Page 172: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

One to One Learning

Monday, August 20, 12

Page 173: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

One to One Learning

Drastic grade changes - more than 2 grades in a semester Class size impact - student level and overall class performance Male vs. Female teacher impact on students grade Annual grade patterns - looking for patterns by student Attendance patterns - looking for patterns by student Single parent vs. dual - looking for patterns by student Latchkey kids and their performance against peers Clubs joined by student vs. grades Sports participation by students and grade impacts Class Length and the impact on grades - by student Bus usage vs. drop off - looking for patterns by student Teacher ratings by parents and students Grades against course types by student Student purchases at cafeteria & correlation to performance Homework volume vs. grades State testing grades vs. class grades in same subject Learning styles vs. courses and teachers

Monday, August 20, 12

Page 174: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Data Driven Organization

Monday, August 20, 12

Page 175: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Data Driven Organization

Gathers a much larger database of information than their competitors

Monday, August 20, 12

Page 176: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Data Driven Organization

Constantly searches for new analytics, trends, anomalies

Gathers a much larger database of information than their competitors

Monday, August 20, 12

Page 177: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Data Driven Organization

Constantly searches for new analytics, trends, anomalies

Uses the understood data to make betterdecisions, or provide more value

Gathers a much larger database of information than their competitors

Monday, August 20, 12

Page 178: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Getting Results From Crowdsby Ross Dawson and Steve Bynghall

Excerpted from Note: examples only, see website for full list of crowdsourcing servicesFor definitions, analysis, free book chapters, and other crowdsourcing resources go to:

www.resultsfromcrowds.com

Crowdsourcing landscape Beta v2

LABOR POOLS CONTRIBUTION

Non-profit

PlatformsMedia and content

Marketplaces

Crowd services

CROWDSOURCING

EQUITYCROWDFUNDING

MICROTASKS

INNOVATION PRIZES

SERVICE MARKETPLACES

INNOVATION MARKETS

CROWDFUNDING

CONTENT

KNOWLEDGE SHARING

DATA

PREDICTION MARKETS

COMPETITIONMARKETS

IDEA MANAGEMENT

CROWD PLATFORMS

CROWD VENTURES

MANAGED CROWDS

Content and product markets

SCIENCE

CITIZENENGAGEMENT

CROWD PROCESS

CROWD DESIGN

CONTENT MARKETS

Monday, August 20, 12

Page 179: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated Innovation

Monday, August 20, 12

Page 180: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated InnovationGetting Results From Crowds

by Ross Dawson and Steve Bynghall

Excerpted from Note: examples only, see website for full list of crowdsourcing servicesFor definitions, analysis, free book chapters, and other crowdsourcing resources go to:

www.resultsfromcrowds.com

Crowdsourcing landscape Beta v2

LABOR POOLS CONTRIBUTION

Non-profit

PlatformsMedia and content

Marketplaces

Crowd services

CROWDSOURCING

EQUITYCROWDFUNDING

MICROTASKS

INNOVATION PRIZES

SERVICE MARKETPLACES

INNOVATION MARKETS

CROWDFUNDING

CONTENT

KNOWLEDGE SHARING

DATA

PREDICTION MARKETS

COMPETITIONMARKETS

IDEA MANAGEMENT

CROWD PLATFORMS

CROWD VENTURES

MANAGED CROWDS

Content and product markets

SCIENCE

CITIZENENGAGEMENT

CROWD PROCESS

CROWD DESIGN

CONTENT MARKETS

Getting Results From Crowdsby Ross Dawson and Steve Bynghall

Excerpted from Note: examples only, see website for full list of crowdsourcing servicesFor definitions, analysis, free book chapters, and other crowdsourcing resources go to:

www.resultsfromcrowds.com

Crowdsourcing landscape Beta v2

LABOR POOLS CONTRIBUTION

Non-profit

PlatformsMedia and content

Marketplaces

Crowd services

CROWDSOURCING

EQUITYCROWDFUNDING

MICROTASKS

INNOVATION PRIZES

SERVICE MARKETPLACES

INNOVATION MARKETS

CROWDFUNDING

CONTENT

KNOWLEDGE SHARING

DATA

PREDICTION MARKETS

COMPETITIONMARKETS

IDEA MANAGEMENT

CROWD PLATFORMS

CROWD VENTURES

MANAGED CROWDS

Content and product markets

SCIENCE

CITIZENENGAGEMENT

CROWD PROCESS

CROWD DESIGN

CONTENT MARKETS

Monday, August 20, 12

Page 181: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated Innovation

Monday, August 20, 12

Page 182: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated Innovation

Monday, August 20, 12

Page 183: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated Innovation

Monday, August 20, 12

Page 184: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated Innovation

Monday, August 20, 12

Page 185: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated Innovation

Monday, August 20, 12

Page 186: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Crowd Dynamics Erupting

Crowdsourcing

The Wisdom of Crowds

Crowd Funding

Crowdvertising

Crowdsolving

Crowd Accelerated Innovation

Monday, August 20, 12

Page 187: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 188: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Discuss at your tables the possible ways to use crowd dynamics to get work done cheaper, faster & better.

Monday, August 20, 12

Page 189: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Organizational Culture

can be defined as an

entity’s system of

shared values, beliefs,

philosophies, behavioral

norms, assumptions

and folklore.

Monday, August 20, 12

Page 190: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Creating Fertile Ground

Monday, August 20, 12

Page 191: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Creating Fertile Ground

Involve People Early – Can you really be surprised that people will not accept change they do not feel invested in because it is dictated to them before they are sold on it?

Nurture a Culture that Accepts Rapid Change - People do not actually hate change, they dislike the feeling of destabilization from change they do not understand, or that comes at a speed that is disorienting

Leadership Support – People are heavily influenced by what a leaders does, and what they support. It is tough to win with social tools if it is always built from the bottom up

Sell the Outcomes – Change is easier when people are clear on the positive outcomes and they clearly see the benefits to them personally - or the organization

Monday, August 20, 12

Page 192: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Monday, August 20, 12

Page 193: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

What steps should you be taking in order to better create a culture that adapts with velocity to the use of new tools?

Monday, August 20, 12

Page 194: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

Acceptance of technologystarvation is tantamount toleadership treason....

Monday, August 20, 12

Page 195: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

To get a copy of this presentation, give mea business card.

Monday, August 20, 12

Page 196: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

To get a copy of this presentation, give mea business card.

Monday, August 20, 12

Page 197: Trends, Technology and the Technology Infused Leader - Scott Klososky, Future Point of View

To get a copy of this presentation, give mea business card.

Monday, August 20, 12