training programme 1984 - home -...

TRAININGPROGRAMME

1984Courses for Development

of Management

0000054021NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].

DAYAPENGELUARAN

Novemberis national productivity

month

54021

NATIONAL PRODUCTIVITY CENTRE

(MINISTRY OF TRADE & INDUSTRY)Head Office o Petaling Jay a Branch Offices o Kuantan o Pulau Pinang o Johore Bahm o Kuching

COURSES FOR DEVELOPMENT OF MANAGEMENT

TRAINING PROGRAMME1984

INTRODUCTION

THE NATIONAL PRODUCTIVITY CENTRE OF MALAYSIA

The National Productivity Centre was established in 1962 as a joint projectby the United Nations Special Fund and the Federal Government with the Interna-tional Labour Organisation as the executive agency.

In 1966 the National Productivity Council (Incorporation) Act. No, 19 waspassed by Parliament and the Council became an autonomous body efffective asfrom 1st March, 1966. The members of the Council are appointed by the Ministerof Trade and Industry.

The centre is subsidized by the Government until such time as it becomesself-supporting.

OBJECTIVES

Among others, the objectives of the National Productivity Centre are:—

— raising standards of management including supervision at all levels;— improving efficiency of industrial operations with particular reference

to methods of increasing productivity, of improving quality and output,of reducing costs and developing constructive labour/management re-lations;

— initiating training and other programmes that would best serve specificand local requirements of the country.

METHOD OF INSTRUCTION

Question/answers and discussions are emphasised. Informal instruction in theform of lectures, syndicate discussions and case studies creates an atmosphere con-ductive to adult training. The Centre's staff also carry out follow-up visits to givefurther guidance .and assistance, particularly in the case of in-plant practical projectsbeing carried out by the course participants. Case studies and exercises play a cen-tral part in discussions throughout the courses. The courses are supplemented withrelevant management films and study visits. Course hours are from 9 — 4 p.m.

ADMISSION FOR COURSES

Application for admission should be made on the Pre-course Questionnairefrom attached at the end of this brochure. Applicants should have some experiencein the particular subject relevant to the course. Selection is based on the informa-tion contained in the Pre-course Questionnaire forms, which are to be returned twoweeks before the course commences together with the relevant fees. Applicants areadvised to apply early to avoid disappointment.

Cheques should be made payable to the Director, National ProductivityCentre and crossed *A/C Payee Only.

CERTIFICATES

The Centre issues a certificate of attendance to every participants who at-tends all the sessions of each training course.

FURTHER INFORMATION

The Centre's brochures, additional Pre-course Questionnaire forms and fur-ther information can be obtained from:

Public Relations Officer,National Productivity Centre,P.O. Box 64,Petaling Jaya.

Tel: 563688563731563905563337

The National Productivity Centre also undertake to conduct managementcourses not listed in the training programme and tailor-made courses on requestby any organisation. Film Talks on various aspects of management can also be ar-ranged for a nominal fee.

ISIKANDUNGAN/CONTENTS

A. Introduction i

B. Course1. Management Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12. Sales & Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43. Industrial R e l a t i o n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94. Management Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175. Industrial Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336. Low — Cost Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427. Tourist Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448. Wilayah Pantai Timur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509. Wilayah Utara . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

10. Wilayah Selatan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5611. Wilayah Sabah-Sarawak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

C. Tempat penginapan untuk peserta kursus . . . . . . . . . . . . . . . . . . . . 62

D. Terletaknya NPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

m

MANAGEMENT ACCOUNTING SECTIONSYNOPSIS OF COURSES

MA 1 INTRODUCTION TO ACCOUNTING PRACTICES

This courses introduces the basics of accounting principles and their practicaluses.

It is useful for all junior personnel who are directly or indirectly involved inaccounting functions.

MA 2 BASIC ACCOUNTING FOR EXECUTIVES

Most executives in companies have little or no background in accounting tobe able to understand and interpret accounting reports correctly. This course aimsat giving executives sufficient knowledge of accounting.

MA 3 FINANCIAL MANAGEMENT 1

This course is particularly suitable for senior non-financial managers. The em-phasis of the course is on Management of short and medium term resources. Work-ing Capital Management, Cash Planning, Credit Management and Financial analysisare the major topics.

MA 4 COSTING 1

This course is suitable for non-executive personnel in Marketing, Productionand other functions, who have no knowledge of Costing. It concentrates on Pro-duct Costing with emphasis on the three items of product cost, i.e. Materials La-bour and Overheads.

MA 5 COSTING 11

This is an advanced course suitable to all Executives who wants to know moreabout Costing Techniques and Methods. It is also suitable to participants who havecompleted the Costing 1 course. The subjects covered are Marginal Costing andBreak Even Analysis, Standard Costing and Costing Methods such as Job Costing,Process Costing etc.

MA 6 CASH FLOW MANAGEMENT

The course enables participants to see their contribution to the managementof cash flow and also train them in the techniques of Cash Flow Management.

It is suitable for middle and top management executives.

MA 7 BUDGETARY CONTROL

This course enables participants to prepare and use budgets for planning andcontrol.

All middle and top management executives who are interested in gaining asound knowledge of Budgeting and its application as a control tool in businessorganisation, would benefit from this course.

MA 8 PENGENALAN PERAKAUNAN

Kursus ini bertujuan untuk memberi fahaman asas tentang prinsip-prinsipperakaunan dan bagatmana mempraktikkannya.

Kursus ini adalah sesuai untuk semua kakitangan rendah yang terlibat dalamurusan akaun secara langsung atau tidak langsung.

MA 9 PENGURUSAN KEWANGAN

Kursus ini adalah sesuai untuk pengurus-pengurus yang bukan dari bidangKewangan.

Penekanan kursus adalah mengenai Pengurusan Punca-Punca Kewangan jang-ka pendek seperti Pengurusan Modal Kerja, Perancangan Tunai, dan memahami

"dan analisa Penyata-Penyata Kewangan.

MANAGEMENT ACCOUNTING SECTIONVENUE: N.P.C., P. JAVA

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11,

COURSE

Introduction to Accounting Practices

Basic Accounting Foi Executives

Cash Flow Management

Pengenalan Perakaunan

Financial Management 1

Pengurusan Kewangan

Budgetary Control

Costing I


Basic Accounting for Executives

Costing II

DATE

Jan 9 -13

Feb 13 - 17

Mar 19 - 21

April 16 - 20

May 7 - 9

July 16 - 20

Aug 20 - 22

Sept 3-15

Oct 15 - 19

Nov 12 - 16

Dec 10 - 3

OFFICER-IN-CHARGE

Charles Teh

TeoTen

Fred Lew

Charles Teh

TeoTen

Fred Lew

Charles Teh

TeoTen

Fred Lew

Charles Teh

TeoTen

FEE

$300.00

$350.00

$210.00

$250.00

$210.00

$300.00

$210.00

$180.00

$300.00

$350.00

$210.00

SALES & MARKETING SECTIONSYNOPSIS OF COURSES

SM 1 SALESMANSHIP

The objective of this course is to help sales personnel develop a systematicapproach to making sales so as to increase sales volume. Sales Presentations andMock Selling Sessions are included.

All sales personnel especially those directly connected with selling consumergoods or services, will find this course useful,

SM 2 MANAGEMENT OF SALES FORCE

The objective of the course is to help sales management personnel develop anorganised approach in dealing with problems they encounter in managing their salesforce and other functional responsibilities in planning, directing and controllingthe total sales operations in the company. The course highlights the skilful use ofmajor methods, techniques and tools in solving various problems.

Sales Managers and Senior Sales Executives who are involved in planning, di-recting and controlling the sales operations in their respective organisations wouldbenefit from this course.

SM 3 INTRODUCTION TO MARKETING MANAGEMENT

The objective of this course is to acquaint sales & marketing personnel inthe various industries with modern marketing concepts & tools. It also seeks to helpsales executives handle the complex marketing problems of today's competitivemarket situation.

It is useful for all sales & marketing personnel.

SM 4 INTRODUCTION TO ADVERTISING MANAGEMENT

The objective of this course is to give participants an awareness of the prin-ciples and problems in advertising, with a view to helping them to make soundexecutive decisions for greater effectiveness of advertising appropriations. Thecourse will also stimulate active interest and intelligent appreciation of differentadvertising media.

Executives in the Marketing/Sales/Advertising Departments who are respon-sible for administering advertising appropriations would benefit from this course.

SM 5 SETTING UP EXPORT BUSINESS & DOCUMENTATION

This course has been specially designed and developed for new comers in ex-port business. Its objective is to provide comprehensive information on the me-chanics of conducting export business within the broad framework of GovernmentPolicy and Procedures.

Enterpreneurs/Managers and Executives who are interested in setting up ex-port business, and understanding the Documentation will find this course useful.

SM 6 IMPORT PROCEDURES & DOCUMENTATION

This course covers a wide range of operations involved in handling imports.

Its objective is to provide comprehensive information on the techniques ofimporting merchandise into Malaysia, the procedures incidental thereto and the do-cuments used at various stages of import transactions.

This course is suitable for executives who want to acquire knowledge of im-port trade practices and procedures in Malaysia. Those who handle import ship-ments in agency houses, manufacturing establishments, government and semi-government institutions, banks etc. will also benefit from this course.

SM 7 EXPORT FINANCING

This three-day course provides better understanding of the methods and pro-cedures involved in utilising the facilities available for financing export and theways and means of minimising risks incidental to trade transactions.

SM 8 UNDERSTANDING CUSTOMS AND PORT PROCEDURES

This course serves to explain the customs and port procedures incidental inexport-import transactions.

SM 9 EXPORT INCENTIVES

This 2 day courses outlines all the export incentives available to exporters

and the procedures involved in order to benefit from the incentives.

SM 10 KEJURUJUALAN

Tujuan kursus ini adalah untuk melengkapi para jurujual pengetahuan yangsistematik dalam pendekatan mereka terhadap usaha meningkatkan kadar jualan.

Para peserta yang dalam tugas hariannya aktif menjual produk perkhidmatanatau idea, akan merasa munafaat dari kursus ini.

SM 11 FILM TALKS

1) "The Salesman"The film covers the duties and responsibilities of a professional sales-man. After the film, a discussion of professional selling will take place.

2) "Who Killed The Sales"Every department in a company plays an important part towardsachievement of a sale. There will be a discussion on integrated sales andmarketing approach to selling.

3) "Get Organised"For profitable field selling, the salesman has to be very well organisedin his work. There will be a discussion on planning and time manage-ment. *

4) "Handling Customers' Complaints"The film deals with how to handle customers' complaints. A discussionwill take place on how to handle customers' complaints and use themfor profitable selling.

5) "Overcoming Objections"The film deals with various sales objections and means to counteractthem. Participants will discuss ways and means to counteract varioussales objections.

SALES AND MARKETING SECTIONVENUE: N PjC.t P. JAVA

NO.

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2.3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

COURSE

Salesmanship

Introduction to Marketing Management* Pemasaian Lanjutan (Khas untuk Pegawai-

Pegawai FAMA)

Film Talk - The Salesman

Management of Sales Force

* Pemasaian Lanjutan (Khas untukPegawai-Pegawai FAMA)

Setting Up Export Business andDocumentation

Pemasaian Lanjutan (Khas untukPegawai-Pegawai FAMA)

Film Talk - Who Killed The Sales

Import Procedures and Documentation

Fflm Talk: Get Organised

** Pemasaian Lanjutan (Khas untukPegawai-Pegawai FAMA)

DATE

Jan 9 - 13

Feb 13 - 17Feb 20 - 24

Feb 24(9am - 12noon)

Mar 12 - 16

Mar 26 - 30

April 9 -13

April 23 - 27

April 27(9am - 12noon)

May 7-11

June 29(9am - 12noon)

July 9 -13

OFFICER-IN-CHARGE

Chan Kum Siew

David KuangDavid Kuang

David Kuang

David Kuang

Chan Kum Siew

Chan Kum Siew

Chan Kum Siew

Lee Saw Hoon

Lee Saw Hoon

David Kuang

Lee Saw Hoon

FEE

$300.00

$350.00

$ 40.00

$350.00

-

$350.00

-

$ 40.00

$350.00

$ 40.00

* Course to be conducted in Kuantan** Course to be conducted in Pulau Pinang

SALES AND MARKETING SECTIONVENUE: N.P.C., P. JAVA

NO.

13.

14.

15.

16.

17.

18.

19.

20.

21.

COURSE

Introduction to AdvertisingManagement

Film Talk - Handling Customers

Salesmanship

Export Financing

Introduction to Marketing Management

Film Talk - Overcoming Objections

Management of Sales Foice

Salesmanship

Export Incentives

DATE

July 23 - 27

AuglO(9am — 12noon)

Aug 20 - 24

Sept 3-4

Sept 17 - 21

Oct5(9am - 12noon)

Oct 15 - 19

Nov 12 - 16

Dec 3 - 4

OFFICER-IN-CHARGE

Lee Saw Hoon

Chan Kum Slew

Chan Kum Siew

Lee Saw Hoon

David Kuang

Lee Saw Hoon

Chan Kum Siew

Lee Saw Hoon

David Kuang

FEE

$350.00

$ 40.00

$300.00

$140.00

$350.00

$ 40.00

$350.00

$350.00

$140.00

00

INDUSTRIAL RELATIONS SECTIONSYNOPSIS OF COURSES

IR 1 INDUSTRIAL RELATIONS FOR SUPERVISORS

The objective of this course is to present methods for dealing with problemsof present-day supervision; help foster the development of supervisory ability;enable participants to review their concepts and practices of industrial relations;exchange ideas and experiences with each other and develop alternative approachesto promote and maintain industrial peace, reduce areas of conflict and encourageharmonious labour relations, and cultivate productivity consciousness. The coursealso focusses on the following objectives: developing supervisory skills in respect ofmanagement and human resources; developing an understanding of issues and forcesaffecting an industrial organisation and work-place; developing the ability to ana-lyse and resolve conflicts arising out of the work relationship; and developing anappropriate style of leadership for changing supervisory requirements.

Supervisors at all levels would benefit from this course.

]R 2 MANAGEMENT OF LABOUR RELATIONS

This course would enable participants to review their concepts and practisesof labour relations, exchange ideas and help develop alternative approaches topromote and maintain industrial peace, reduce areas of conflicts and encourage har-monious labour relations and cultivate productivity consciousness. The coursefocusses on the following objectives: developing managerial and supervisory skills inrespect of management and human resources; developing an understanding of issuesand forces affecting an industrial organisation and work place; developing theability to analyse and resolve conflicts arising out of the work relationship; anddeveloping an appropriate style of leadership for changing managerial and super-visory requirements in making organisational decisions.

The course is designed for senior executives in all fields.

IR 3 DISCIPLINE IN INDUSTRY

This course enables management personnel and trade union officials to appre-ciate the need for effective discipline in industry for the proper and effectivefunctioning of organisations. The course analyses various types of indiscipline pre-

vailing in industry and their adverse effect on production, productivity and indus-trial peace. Participants will be exposed to existing methods and practices used tohandle disciplinary matters and their further improvement; and to the principlesand practices to be followed before taking disciplinary action. It also providesparticipants with an opportunity to exchange ideas and experiences on the theoryof Natural Justice.

The course is for senior management personnel and trade union executives.

IR 4 INDUSTRIAL RELATIONS FOR TRADE UNION EXECUTIVES

The objective of this course is to present methods for dealing with present-day problems faced by trade union executives, help develop an understanding ofissues and forces affecting the working of trade unions and an ability to analyseand resolve conflicts objectively. Participants will be introduced to various aspectsof collective bargaining, negotiation techniques, wage determination, and the impli-cations involved in workers' participation in management.

The course will enable participants to review their concepts and practices oflabour relations, learn from each other and enable each one to discover alternativeapproaches to Industrial Relations with a view to reducing areas of conflict and en-couraging a harmonious atmosphere.

This course is for all trade union executives.

IR 5 INDUSTRIAL RELATIONS AND LABOUR LAWS

The objective of this course is to acquaint participants with the legal aspectsof the industrial relations system in this country and to enable participants to un-derstand and to appreciate the various provisions of the labour legislations whichregulate the relationship between the employers and employees.

The three main labour legislation name the, the Trade Union Ordinance,1959, Industrial Relations Act, 1967 and Employment Ordinance, 1955 will bediscussed with particular reference to the following topics:—

— contract of employment;— mandatory minimum terms and conditions of service;— common law rights of employers and employees;— right of association;

10

— right to collective bargaining— collective agreements and enforcement;— dispute settlement— law on dismissal;— industrial Court— right to strike/lock-out

This course is suitable for all senior management executives particularlythose in personnel management and also trade union executives.

IR 6 GRIEVANCE HANDLING

This course is designed to introduce participants to the Grievance Handlingprocess, and guide them in preparing agreements that would cover all potentialareas of disagreements and, primarily, help them to anticipate and prevent causesof management/labour conflicts.

The course would benefit management personnel in industry, governmentand semi-government officials.

IR 7 COLLECTIVE BARGAINING & NEGOTIATION PROCEDURES

The objective of this course is to provide a forum for management personneland trade union executives to critically examine and discuss the principles and prac-tices of Collective Bargaining and the effective application of Collective Bargainingfor continued and fruitful co-operation between employers and employees with aview to ensuring increased efficiency and Productivity in Industry leading to pro-gressive improvement in the living standards of people. The course focuses on suchtopics as the principles of Collective Bargaining; form and contents of CollectiveAgreements; negotiation techniques and procedures; machinery for the preventionand settlement of disputes, the rights, responsibilities and obligations of manage-ment and laboui, and the role of Collective Bargaining in the promotion and main-tenance of industrial peace and hamony.

IR 8 DOMESTIC EQU1RY PROCEDURES

In maintaining discipline, employers may have to implement disciplinaryactions for habitual infraction of work rules. The Employment Ordinance re-quires that in such disciplinary actions as Dismissal, Demotion & Suspension, theemployer has to hold a "due enquiry".

11

But what constitutes a "due enquiry?" Nothing has been laid down under thelaw. However certain guidelines have been laid down by the Industrial Court forsuch enquiries.

To that extent this course is designed to provide some of these guidelines.Participants will be able to observe & participate in a mock Domestic Enquiry whichwill include among others the examination & cross-examination of witnesses as wellas the recording of statements & the recommendation of appropriate disciplinaryaction.

IR 9 PERHUBUNGAN PERUSAHAAN UNTUK PENYELIA

Kursus ini membentangkan kaedah-kaedah mengendalikan masalah yang di-hadapi oleh penyelia-penyelia pada masa ini; untuk menolong dan menggalakkanserta membenakebolehan menyelia.

Membolehkan peserta-peserta untuk menyemak konsep-konsep dan meng-amalkan perhubungan perusahaan; bertukar-tukar fikiran dan pengalaman sertamembina beberapa cara pendekatan yang lain bagi memaju dan menjaga keamananperusahaan dengan mengurangkan pertikaian dan menggalakkan hubungan buruhyang harmoni.

Membina kemahiran menyelia dan berkaitan dengan pengurusan dan punca-punca kemanusiaan; membina satu kefahaman mengenai issue dan tenaga-tenagayang mempengaruhi organisasi perusahaan dan tempat kerja.

Membina kebolehan menganalisa dan menyelesaikan pertikaian-pertikaianyang terjadi dari hubungan kerja di antara pekerja-pekerja serta membina satu gaya-cara pimpinan bagi keperluan-keperluan penyeliaan yang sentiasa berubah.

Penyelia-penyelia dari segala peringkat adalah sesuai untuk kursus ini.

IR 10 PERHUBUNGAN PERUSAHAAN UNTUK PEGAWAI-PEGAWAI KE-SATUAN SEKERJA

Untuk membentangkan kaedah mengendalikan masalah yang dihadapi olehpegawai-pegawai Kesatuan Sekerja pada masa ini.

Untuk membina dan memahami issue dan tenaga yang mempengaruhi kesa-tuansekerja.

12

Untuk membina kebolehan menganalisa dan menyelesaikan konflik dengantepatnya.

Kursus ini adalah sesuai untuk pegawai-pegawai Kesatuan Sekerja.

IR11 DISIPLIN DALAMINDUSTRI

Tujuan kursus ini ialah untuk membolehkan pegawai-pegawai pengurusan dankesatuan sekeija menghargai akan perlunya mempunyai disiplin yang efektif di da-lam industri memajukan hubungan majikan — pekerja yang lebih baik dan tenagakerja yang berpuashati dan progresif.

Pegawai-pegawai pengurusan dan kesatuan sekerja adalah sesuai untuk kursusini.

IR 12 MENGENDAUKAN RUNGUTAN

Kursus ini bertujuan untuk memperkenalkan peserta-peserta kepada prosesmengendalikan rungutan. la member! garis pandu mengenai rungutan-rungutanpekerja, dan bagaimana membincangkan dan menyelesaikan rungutan-rungutanyang berkenaan. Kepentingan mengendalikan rungutan pekerja telah diakui danadalah menjadi peranan penyelia-penyelia untuk mempastikan rungutan-rungutantidak membantukan pengeluaran. Akhirnya, kursus ini akan membantu penyelia-penyelia mengetahui dan menghalang rungutan menjadi pertikaian yang serius.

IR 13 TATACARA PENYIASATAN

Untuk mengekalkan disipUn yang berkesan, pihak majikan mungkin dikehen-daki mengambil tindakan disiplin terhadap pekerja-pekerja yang selalu melanggarperaturan kerja. Menurut Ordinan Kerja sebelum majikan mengambil tindakandisiplin, seperti memberhentikan, menurunkan pangkat atau menggantungkankerja pekerja yang berkenaan, dia mestilah mengadakan tata-cara penyiasatan yangadil dahulu.

Bagaimana tata-cara penyiasatan yang adil ini dapat dijalankan? OrdinanKerja itu tidak memberi garis pandu yang mencukupi mengenai bagaimana untukmengendalikan tata-cara penyiasatan ini. Walaubagaimanapun Mahkamah Perusaha-an telah memberi garis pandu berkaitan dengan tata-cara penyiasatan ini semasamenyelesaikan kes-kes pembangunan kerjanya.

13

Tujuan kursus ini ialah untuk memberi dan membincangkan garis pandu ini.Peserta-peserta akan dapat memerhati di samping dapat menyertai satu tata-carapenyiasatan yang olok-olok. Semasa kursus, peserta-peserta akan juga dapat me-lihat bagalmana saksl-saksi disoal atau disoal semula dan cara merekodkan keterang-an-keterangan mereka. Ini termasuk juga cara mendapatkan keputusan dan caramengesyorkan tindakan disiplin yang sesuai dan adil.

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INDUSTRIAL RELATIONSVENUE: N J.C., P. JAYA

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

COURSE

Industrial Relations for Supervisors

Grievance Handling

Discipline-In Industry

Peihubungan Perusahaan untuk Kesatuan Sekerja

Peihubungan Perusahaan Untuk Penyelia

Seminaz Kesatuan Sekerja

Disiplin Dalam Industri

Kemahiian Komunikasi DalamPerhubungan Perusahaan

Domestic Enquiry Procedure

Industrial Relation & Labour Law

Mengendatikan Rungutan

Industrial Relations Foi TradeUnion Executives

Essential Communication inIndustrial Relations

DATE

Jan 23 - 27

Feb 20 - 22

Feb 27 - Mar 3

Mar 12 - 16

Mar 19 - 23

Mat 26

AprU 2 -6

April 9 -11

April 16 - 18

April 23 - 27

May 17 - 19

May 21 - 25

May 21 - 23

OFFICER-IN-CHARGE

Sunn Leong

Chee Mew Leng

Chee Mew Leng

Abd. Malek Jamaluddin

Chee Mew Leng

Khaiiuddin Isa


Chee Mew Leng

Suiin Leong

Khairuddin Isa


Surin Leong

Chee Mew Leng

FEE

$300.00

$260.00

$350.00

$250.00

$275.00

$ 45.00

$265.00

$165.00

$210.00

$350.00

$160.00

$250.00

$210.00

INDUSTRIAL RELATIONSVENUE: NJP.C,P. JAVA

NO.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

COURSE

Perhubungan Perusahaan Untuk Penyelia


Seminar Kesatuan Sekerja

Discipline In Industry

Grievance Handling

Collective Bargaining & Negotiation Procedure

Tatacara Penyiasatan

Seminal Kesatuan Sekerja

Industrial Relations &, Labour Law

Domestic Enquiry Procedure


DATE

July 9 -14

July 9 -13

July 23

July 30 - Aug 3

Aug6-8

Aug 20 - 24

Sept 24 - 26

Oct 15

Oct 15 - 19

Oct 29 -31

Nov 12 - 16

OFFICER-IN-CHARGE


SurinLeong

Khairuddin Isa

Chee Mew Leng

SurinLeong

Khairuddin Isa

Khairuddin Isa

Abd. Malek Jamaludin

Khairuddin Isa

Surin Leong


FEE

$285.00

$300.00

$ 45.00

$ 45.00

$260.00

$350.00

$165.00

$ 45.00

$350.00

$210.00

$265.00

MANAGEMENT DEVELOPMENT SECTIONSYNOPSIS OF COURSES

A. The courses are conducted in a very practical approach requiring full partici-pation and involvement by the participants.

Besides lectures the sessions are well supplemented by

* Case Studies* Discussions* Films and various other forms of visual aids* Structured Exercises* Role Plays* Management Games

B. The course fee includes use of NPC premises, equipment course materialssnacks, tea-snacks, and lunch.

C. The course instructors will be senior staff members with many years ofproven-training skill in their relevant fields.

D. There will be no examinations or tests at the conclusion of the course. Therewill be a course appraisal, however to analyse the strong and weak areas ofthe course.

E. For those who attend the full duration of the course, a certificate of atten-dance will be issued.

Additional Service

* Apart from these normal scheduled courses the section entertains requestfor tailor-made package course to suit the needs and requirements of indivi-dual Organisations.

* Consultancy Services* Film Talks

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MD 1 LEADERSHIP & HUMAN RELATIONS FOR MANAGERS

Course Objectives

The Course is designed for managers and aims to provide them with a betterunderstanding of the nature and principles of modern leadership and human rela-tions, ways and means to execute them and the results to be achieved.

It seeks to train participants of the course to execute leadership functionsaccording to democratic procedures and methods.

Course Structure

This is a 5 Day Course from Monday to Friday, conducted from 9.00 a.m.to 4.00 p.m.

Course Programme

This Course discusses various important topics pertaining to Leadership andHuman Relations, some of which are:—

— Leadership and Leadership Styles— Resistance to Change— 4 Step Methods of Problem Solving— Group Members Problems— Foundations fo Good Human Relations

Course Fee

$300.00 per participant.

MD 2 INTRODUCTION TO PERSONNEL MANAGEMENT

The course is designed for executives with technical background who arecurrently involved in personnel management. It is also suitable for Personnel Ex-ecutives who have newly acquired this post or any others in managerial capacityand interested in familiarising themselves with personnel management.

18

Course Structure

This is a 5 Day Course from Monday to Friday, conducted from 9.00 a.m.to 4.00 p jn.

Course Programme

The topics discussed are:—

— Personnel Functions— Recruitment— Induction— Manpower Development and Training— Welfare— Performance Apparaisal— Job Evaluation

Course Fee

The total fee for this course is $300.00 per participant.

MD 3 TRAINING METHODOLOGY (MODULE 1 - AIDS AND METHODS)

Course Objective

The objective of this course is to familiarize participants with a variety oftraining methods. It demonstrated the use of audio visual aids and enables partici-pants to use these aids and methods effectively in this training sessions.

This course is suitable for managers who are responsible for conductingcourses in their organisations. Managers who wish to familiarize'themselves withtraining techniques may also participate in the course.

Course Structure

5 days from Monday to Friday, conducted from 9.00 a.m. to 4.00 p.m.

19

Course Content

— The Importance of Training in an Organization— The Learning Process— Use of Visual Aids— The Use of Case Studies in Training— In Basket Exercise

Role Plays

Fee


MD 4 TRAINING METHODOLOGY (MODULE 11 - PLANNING AND EVALUA-TION OF TRAINING PROGRAMMES)

Course Objective

The course presents the various aspects of training and brings to light variousproblems and methods involved in the planning and evaluation of training.

It is useful to persons in charge of training. Managers who are in addition totheir normal functions performing or supervising the training functions will findthis course useful.

Others in managerial capacity and interested in familiarizing themselves withtraining and its related activities will also benefit.

Course Structure

5 days from Monday to Friday conducted fronv9.00 a.m. — 4.00 p.m.

Course Content ,

The training function and PolicyDetermining Training NeedsPlanning a Training ProgrammeThe Administration of a Training ProgrammePlanning Your Training/Conference RoomEvaluation of Training

20

Fee

$300.00 per participant

MD 5 STAFF SELECTION SKILL AND TECHNIQUES

Course Objective

The objective of the course is to ensure the participant of a systematicapproach to staff selection. Emphasis is placed on interviewing skills and question-ing techniques. Preparation of a job advertisement, structuring the job descriptionand person specification are also highlighted in this course.

This course is designed for personnel executives, office administrators anddepartment heads who are engaged in the decision to employ.

Course Structure

3 days from 9.00 a.m. - 4.00 p.m.

Course Content

The Selection ProcessSources of recruitmentPreparation of a job advertisementThe Job Description and person specificationEvaluating written applicationsThe employment interviewQuestioning TechniquesListening SkillsHandling difficult applicantsThe job offer

Fee

$180 XX) per participant

* Staff Selection Skills and Techniques is an updated version of Effective StaffSelection.

21

MD 6 MOTIVATION AND JOB SATISFACTION

Course Objective

The course aims at giving managers an insight into the attitudes needs andmotivation of the employees on the job and the effect of these on their perfor-mance. The course provides useful guidelines for a manager to understand peopleand to motivate them to higher standards of productivity.

This course is suitable to all levels of managers and supervisors whose jobrequires them to interact with and motivate other personnel.

Course Structure

5 days from 9.00 a.m. — 4.00 p.m.

Contents

* The Nature of Attitudes* Attitude Formation* Attitude Change* Employees Needs* Various Approaches To Motivation* Job Satisfaction* Job Enrichment

Fee


MD 7 INTERPERSONAL COMMUNICATION

Course Objective

The aim of "this course is to discuss with participants the importance ofeffective communication and its consequences in business and industry.

It seeks to make participants more sensitive to others by improving theirlistening and observing skills which are usually taken for granted in the verbal com-munication process.

22

It is suitable for executives at all levels whose effectiveness is dependant uponwell planned and systematic communication.

Course Structure

3 days Course conducted from 9.00 a.m. — 4.00 pjn.

Course Content

* Importance of Communication in an organisation* The Communication Process* Body Language* Barriers to Communication* Overcoming Barriers to Communication* Feedback* Listening Skills

Course Fee


MD 8 THE SUPERVISOR AS A TRAINER AND INSTRUCTOR

Course Objective

The course gives participants knowledge and skill on the nature and prin-ciples of modern instruction and training techniques in industry and business.

It is useful to supervisors at all levels whose work involves instructing others.

Course'Structure

3 days course, conducted from 9.00 a.m. — 4.00 p jn.

Course Content

* The supervisors essential qualities* The scope and aim of instruction* How do People Learn* Preparation for Instruction

23

* Breakdown and key pojnts* Training Plan and Evaluation

Fee


MD 9 GROUPWORK AND DISCUSSION LEADING

Course Objective

The course trains participants to lead group discussions and conferencesaccording to democratic procedures and methods. It aims to develop co-operationbetween employees and staff workers and all categories of employees within anorganisation.

Managers, departmental heads, supervisors and all those whose work involvesthem in small groups will benefit from this course.

Course Content

* The Importance of Groupwork and Discussion in organisations* Preparation for Discussion Leading* Use of Questions and Questioning Techniques* Role of the Discussion Leader* Different Types of Conference Participants* Physical arrangement of meeting place


MD 10 PIMPINAN DAN PERHUBUNGAN SESAMA MANUSIA

Tujuan Kursus

Matlamal utama kursus ini ialah untuk memberikan kefahaman kepadapeserta tentang pentingnya aspek kemanusiaan dalam organisasi. Peserta akan di-dedahkan kepada prinsip-prinsip moden mengenai aspek pimpinan dan perhubungansupaya dapat dipraktikkan di tempat mereka.

24

Hanya melalui aspek ini, hubungan harmoni antara pekerja dan majikan da-pat diwujudkan bagi menjamin penerusan kehidupan sesuatu organisasi.

Kursus ini sangat beisesuaian kepada para pengurus dan penyelia-penyeliadi semua peringkat serta kepada mereka yang menyelia pekerja-pekerja di bawah-nya.

Jangka masa kursus

Selama tiga hari berturut, mulai jam 9.00 pagi — 4.00 petang.

Kandungan Kursus

— Asas-asas perhubungan sesama manusia— Gaya pimpinan dalam organisasi— Kualiti dan sifat yang perlu bagi penyelia— Pengendalian masalah— Perubahan dalam organisasi— Tanggungjawab pemimpin dalam organisasi— Faktor-faktor yang mempengaruhi individu

Bayaran Kursus

$135.00bagisetiap peserta.

Nota

Permintaan untuk ceramah pendek (talks) untuk tajuk-tajuk tertentu, bolehdipertimbangkan dan dirundingkan.

MD 11 PENYELIA SEBAGAI JURULATffl DAN PENGAJAR

Tujuan Kursus

Objektif utama kursus ini adalah untuk mendedahkan para peserta kepadaaspek pengajaran dan faedah-faedah yang boleh diperolehi daripadanya juga meleng-kapkan peserta dengan teknik serta teknik dalam mengendalikan kerja dan meng-hadapi kumpulan. Kaedah-kaedah pengajaran yang sesuai akan diilustrasikan me-lalui demonstrasi dengan menggunakan teknik yang dipelajari.

25

Kursus ini bersesuaian kepada penyelia dan sesiapa juga yang mengendalikanlatihan di semua peringkat. Melalui kursus ini, peserta adalah diharapkan agardapat membantu organisasi mereka dalam menyelaraskan sistem pengajaran yangtelahsedia ada.

Jangka masa kursus

Selama tiga hari berturut-turut, mulai jam 9.00 pagi - 4.00 petang.

Kandungan Kursus

— Skop dan matlamat pengajaran— Faedah penggunaan pancaindera— Persediaan/Kaedah latihan dan pengajaran

Bayaran Kursus

$135.00 bagi setiap peserta

Nota

Permintaan untuk ceramah pendek (talks) untuk tajuk-tajuk tertentu bolehdipertimbangkan dan dirundingkan.

26

MANAGEMENT DEVELOPMENTVENUE: N.P.C., P. JAVA

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

COURSE

Leadership & Human Relations foi Managers

Pimpinan & Perhubungan Sesama Manusia

Introduction to Personnel Management

Training Methodology I

Motivation & Job Satisfaction

Supervisor As A Trainer & Instructor

Interpersonal Communication

Training Methodology 2

Gioupwoik and Discussion Leading

Penyetia Sebagai Jurulatih & Pengajai

Staff Selection Skills and Techniques

Understanding Groups in Organisationi '

Leadership & Human Relations

Certificate In Supervision

DATE

Jan 16 - 20

Feb 13 - 15

Mar 12 - 16

April 2-6

April 16 - 20

May? -9

July 23 - 25

Aug 6 - 10

Aug 27 - 29

Sept 10 - 12

Oct 8 - 10

Nov 12 - 14

Dec 3-5

Aug 6 - Nov 3

OFFICER-IN-CHARGE

Mustafa Mohamad

Raduwan Safperwan

Joseph Paul

Wan Lye Yin

Raduwan Safperwan

AzraiHamzah

LianLaiPing

Choong Loo Kong

Mustafa Mohamad

OthmanDin

Guok Eng Chai

Guok Eng Chai

Jaafar Othraan

Hassan Sulaiman

FEE

$350.00

$165.00

$350,00

$350,00

$350,00

$180.00

$210.00

$350,00

$180.00

$165.00

$210.00

$210.00

$180.00

$1300,00

QUALITY CONTROL CIRCLESYNOPSIS OF COURSES

INTRODUCTION

The campaign on Productivity which has been undertaken by the Pusat DayaPengeluaran Negara (PDPN), intends to bring about the increase in productivity ofthe Malaysian people. It is the desire of our leaders that members of the publicand the private sectors be more conscious of increasing productivity.

In this context, Quality Control Circle (QCC) has been found to be instru-mental in improving Productivity and Product Quality in various organisation inmost developed countries. This unique management style, which rest upon thecooperation and consultation between employer — employee in their effort tocreate a happy working place, has achieved these objectives amongst others:

— Motivating workers through their job tasks.— Developing leadership capabilities among the members.— Encouraging self-development and decision making by the employees.— Promoting more effective team work.— Enhancing the quality of product and services.

For purposes of disseminating the QCC concept and techniques, the QCCSecretariat of PDPN takes great pride in launching this integrated programme to-wards eventual initiation and development of the QCC movement in MalaysianIndustries.

A 3-level Approach is planned in the training programme.

ONE-DAY SEMINAR FOR TOP MANAGEMENT

Objectives

— Appreciation and evaluation of the QCC concept and philosophy— Identification of QCC Structure and the relevant application within

the organisation.

Content

Amongst the topics discussed in this seminar are:

28

— QCC philosophy and objectives— QCC organisational structure— QCC in Malaysia— QCC techniques for purposes of decision making— Discussion

Participants

This seminar will be attended by the Chairman, Managing Director or GeneralManager of Enterprises who are keen to be acquainted with the concept and philo-sophy of QCC movement.

TRAINING IN QCC FOR FACILITATORS (5 DAYS)

Objectives

— Understanding the basic concept, operation and philosophy of QCC— Be able to initiate and publicise the QCC concept in the organisation— Be able to assist, instruct and coach the people in forming and running

of the QCC

Content

— QCC objectives benefits and its operation— Organisation and administration of QCC— QCC as a factor for motivation— Leading group discussion— QCC Tools and Techniques of problem solving— Presentation skill

Participants

Heads of Departments or Sections, Training personnel and those who willdirectly or indirectly involve in QCC activity.

Those who wish to further their knowledge in this subject are also welcome.

Certificate

Certificate of Attendance will be awarded to the participants attending afull-time course.

29

TRAINING IN QCC FOR CIRCLE LEADERS (5 DAY)

In its ideal situation, it is recommended that training in QCC for CircleLeaders within the Organisation should be conducted by Facilitators who haveattended the Course for Facilitators at Pusat Daya Pengeluaran Negara. However,if for one reason or other, trained facilitators within the organisation are notavailable to undertake the training of circle leaders, PDPN offers the above coursewith the understanding that sponsoring organisations do have trained facilitatorsto follow through.

Objectives

Provide QCC leaders with knowledge and skill needed for the formation ofPilot-circles within their work place.

Content

— QCC philosophy and its operationBenefits of QCC

— Leadership and the importance of Human Relations in QCC— Social skills— QCC Tools and Techniques of problem solving— Presentation skill

Participants

Candidates are those chosen by Facilitators to be Leaders of the Pilot-Circlesin their Organisations.

Certificate

Certificate of Attendance will be awarded to the participant attending a fulltime course.

INJ>LANT TRAINING IN QCC

The services of the PDPN are also available or organisations who plan to in-stitute QCC movement as an in-plant programme within their premises. Arrange-ment for such in-plant programmes could be negotiated.

30

Follow-up

Follow-up services will be made available to the participants of the aboveprogrammes by negotiations.

For further information please contact:

The QCC SecretariatPusat Daya Pengeluaran NegaraPeti Surat 64, Jalan SultanPetaling Jaya, Selangor

Telephone: 563688,563731,563812

31

QCC TRAINING PROGRAMME

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

COURSE

QCC Appreciation Seminar


QCC Training for Facilitators

KKM untuk Pemudahcara


QCC Training for QCC Leaders



KKM untuk Ketua Kumpulan




0CC Training for Facilitators


KKM untuk Pemudahcara

VENUE

P. Jaya

P. Jaya

P. Jaya

P. Jaya

P. Jaya

P. Jaya

P. Pinang

P. Pinang

P. Pinang

J. Bharu

J.Bharu

Kuantan

Sarawak

Sabah

Sabah

DATE

MatS

Sept 3

Mar 26 - 30

Mar 21 - 25

Oct 29 - Nov 2

Nov 26 - 30

Mar 12 - 16

May 14

Aug6- 10

Feb27

April 16 - 20

Feb 27 - Mar 2

April 2-6

April 9

July 23 - 27

OFFICER-IN-CHARGE

Shahuren Ismail

Azmi Hamzah

Rauzah Zainal Abidin

Hassan Sulaiman

Tengku Azmi

Cecilia Robert

Zahariah Mokhtar

Tong Kai Seng

Mustapha Abd. Kadir

Francis Arul

Joseph Paul

Wong Mun Heng

Choeng Loo Kong

Ahmad Jaafar

Surin Leong

FEE

$160.00

$160.00

$450.00

$400.00

$450.00

$400.00

$450.00

$160.00

$400.00

$160.00

$450.00

$450.00

$450.00

$160.00

$400.00

INDUSTRIAL ENGINEERING SECTIONSYNOPSIS OF COURSES

IE 1 PRODUCTION PLANNING AND CONTROL (PP&C)

The objective of the course is to acquaint one with the various factors thatcan effect production. The course also delves into areas which production personnelshould understand and know, even though it may have no direct bearing on theirduties as Production engineers or managers. Emphasis will be placed on Program-mes, Loading and Scheduling, Stock Control, Ordering, Progressing & Dispatching.

The course is suitable for top and middle management personnel whoare involved in Production Planning and Control.

IE 2 QUALITY CONTROL (QC)

The Course introduces the general concept of Quality and Quality Controland some of its statistical techniques. It enables participants to use these techniquesfor the control and maintenance of the quality of the product manufactured.

All personnel related to the Quality function, wfll be considered. A basicknowledge of statistics is recommended.

IE 3 CRITICAL PATH METHOD (CPM)

Critical Path Method is a management technique that proves very useful inthe Planning, Scheduling and Control of projects.

Participants will be introduced to the advantages and applications of CriticalPath Method through Process Planning, Scheduling and Planning of Costs. This isillustrated with films and examples and the working out of typical CPM exercises.

Senior management and engineering executives, involved in planning, schedul-ing and controlling of projects will find a knowledge of CPM useful in their work.

IE 4 ORGANISATION AND METHOD (F & M)

The course introduces the various techniques used by 0 & M practitionersin their efforts to improve office efficiency and the flow of information withinthe office. As such it would benefit the manager who is concerned with the rising

33

costs of paperwork and the need for an effective use of available information.

IE 5 FILING AND RECORDS MANAGEMENT (F & RM)

The course acquaints participants with the principles, modern techniques andefficient procedures in filing & records management. It provides a valuable guideto current practices in modern business filing and emphasises the need to givegreater thought and care to filing as a business undertaking.

The course is suitable for all personnel involved in filing or recording func-tions.

IE 6 JOB SIMPLIFICATION (JS)

The course presents some techniques of Method Study by which jobs can bestudied, simplified and improved. It gives particular training in certain techniquesand principles of Job Simplification which can be used by participants in their workplace.

The course would benefit Work Study Officers, supervisors and managerialstaff of all levels involved in production functions, members of joint consultativecommittees and trade union executives.

IE 7 INDUSTRIAL SAFETY 1 (ISI)

The occurence of personal-injury accidents and also those accidents thatcause damage only to property, clearly indicates a fault somewhere along the lineof planning, design, construction, installation or operations. The effect of suchaccidents is to increase cost, decrease production and interrupt continuity ofoperation.

The course emphasises the axiom: "Accidents do not happen — they arecaused."

The course will introduce the 3 basic principles of accident preventionnamely:

(1) the creation and maintenance of interest;(2) fact finding; and(3) action based on the facts

34

It would benefit all personnel involved with industrial safety work and thewelfare of employees.

IE 8 INDUSTRIAL SAFETY 2 (IS2)

This is a supplementary course to the first course. Important aspects of safetysuch as fire prevention, occupational health, electrical hazards, legal aspects ofsafety, human factor, safety organisations etc. are discussed in depth. Participantsare made aware of the varied aspects of industrial safety and not merely on house-keeping and rules and regulations.

Emphasis is given to the prevention of hazards. Case studies and special safetyfilms are used in the programme.

Like its forerunner,-this course would benefit Safety Officers and all otherwho are directly involved in the plants.

IE 9 MAINTENANCE MANAGEMENT (MM)

A lot of thought and effort is put into the process of acquiring new machines,equipment and facilities. But hardly much thought is given to the ongoing main-tenance of these valuable assets. Very often a maintenance crew is fully occupiedwith breakdown repairs with hardly any time left for preventive maintenance.Considerations as to size of maintenance crew, maintenance cost control, lubri-cation procedures etc. are neglected.

The main objective of this course is to introduce some of the modern ideasand techniques used in improving decision making and in the maintenance of in-dustrial facilities.

The course is suitable for senior management staff who have the responsibili-ty for determining maintenance procedures & programme within the organisation.

IE 10 STOCK AND STORES MANAGEMENT (S&SM)

The object of this .programme is .to enable participants to obtain a greaterinsight into the intricacies and procedures of receiving and distributing raw ma-terials, work-in-process goods and finished products. Modern methods of storehouseand stockyard management, selection and issues from stores, physical control ofitems etc. will be discussed. Emphasis is given to techniques and systems suitable tolocal conditions.

35

The course would be very suitable for all those involved in purchasing, store-keeping, warehousing and production control functions.

IE 11 WORK MEASUREMENT (WM)

Time is one of our most valuable resources. Time lost is money lost.

This program aims to introduce to you the application of special techniquesto seek out & eliminate ineffective & unnecessary times and hence costs whereverthey may exist in the entire cycle of your work. It helps to develop the necessarypractical skills in measuring time & in following the proper procedure to establishtime standards.

Emphasis is on Time Studies and other associated modern techniques in WorkMeasurement.

Participants: Supervisors, work study officers, and managerial staff of all levelsinvolved in production function, members of Joint ConsultativeCommittee & trade union executives.

Only those who have previously attended the Job Simplificationcourse will be considered.

IE 12 OFFICE METHODS IMPROVEMENT (OMI)

Your office is where a great deal of paper and hence information flows. It isan information centre. However, it can also become a place where your companycan be bogged down becuase of misplaced/lost information, out-dated proceduresor even untrained & restless staff.

Effective & timely communication is essential to your organisation's day-to-day business.

This program" aims to introduce to you systems & techniques which you canapply to bring new levels of productivity to your office.

Emphasis is placed on information distribution study techniques, documentmanagement methods, office automation and office communication process.

It is suitable for office managers and his colleagues who are keen to make

36

their office the office of the future.

IE 13 PENGURUSAN FAIL DAN REKOD (PF & R)

Kursus ini memperkenalkan peserta-peserta dengan prinsip-prinsip, teknik-teknik moden dan tatacara yang sewajar di dalam pengurusan fail & rekod. la me-lengkapkan daya pimpinan yang tinggi kepada keija seharian di dalam pengurusanfail perniagaan moden dan menumpukan kepada mustahaknya untuk member!daya pemikiran yang luas serta pemeliharaan pengurusan fail sebagai pengusahaanperniagaan.

Kursus ini sesuai untuk kakitangan yang terlibat di dalam pengurusan failatau kerja menyimpan rekod-rekod.

IE 14 MENYENANGKAN KERJA (MK)

Kursus ini mengemukakan setengah-setengah teknik Kaji Caia di mana Kerja-kerja boleh dikaji, disenangkan dan diperbaiki. la memberi latihan yang tertentudi dalam setengah teknik-teknik dan prinsip-prinsip Menyenangkan Kerja yangboleh digunakan oleh peserta di tempat kerjanya.

Kursus ini akan memberi faedah kepada Pegawai Kaji Kerja, Penyelia danKakitangan Pengurusan di semua peringkat yang terlibat di dalam kerja pengeluar-an, ahli-ahli yang bergabung di dalam jawatankuasa-jawatankuasa perunding daneksekutif persatuan pekerja.

IE 15 KESELAMATAN PERUSAHAAN 1 (KP1)

Kemalangan yang mengakibatkan kecederaan perseorangan dan melibatkankerosakan harta benda, mengesahkan bahawa kesilapan terdapat di dalam kerjaperancangan, perekaan, pembinaan, pemasangan atau di dalam perjalanan cara be-kerja. Akibat kemalangan yang sedemikian akan meninggikan kos, menurunkanpengeluaran dan penggangguan aliran operasi yang berterusan.

Kursus ini menekankan istilah:

"Kemalangan tidak terjadi dengan sendirinya — tanpa sebab tiada kema-langan."

Kursus ini akan memperkenalkan 3 prinsip-prinsip asas mencegah kemalanganterutama:

37

(1) Untuk melahirkan dan pemeliharaan ke atas minat;(2) Mendapatkan faktor-faktor; dan(3) Mengambil tindakan berdasarkan kepada faktor-faktor.

la akan member! faedah kepada semua kakitangan yang terlibat di dalamkerja keselaniatan perusahaan dan kebajikan pekerja-pekerja.

IE 16 KAWALAN MUTU (KM)

Kursus ini memperkenalkan konsep-konsep umum mutu dan kawalan mutudan sebahagian dari teknik-teknik statistik. la akan membolehkan para pesertamenggunakan teknik ini untukmengawal dan menyelenggara mutukeluaran mereka.

Semua kakitangan yang mempunyai hubungan dengan fungsi mutu akan di-pertimbangkan. Pengetahuan asas mengenai statistik adalah disyorkan.

IE 17 ORGANISASI DAN KAEDAH (O & K)

Kursus ini memperkenalkan beberapa teknik-teknik yang digunakan olehmereka yang terlibat di dalam kerja-kerja O & K untuk memperbaiki kecekapanpejabat dan pengaliran maklumat di antara pejabat. Oleh itu ia akan member!faedah kepada mereka yang menitikberatkan ke atas kos kertas kerja yang kianmeningkat dan keperluan untuk menggunakan maklumat-maklumat yang adasecara berkesan.

IE 18 PENGENDALIAN BAHAN (PB)

Setiap organisasi mempunyai bahan-bahan untuk dikendaUkan samadasecara manual ataupun menggunakan mesin. Pengendalian bahan selalunya me-nambahkan kos kepada barang keluaran, Tambahan in! boleh meningkat sehingga90% dari keseluruhan kos buruh. Kursus ini memperkenalkan pada peserta dengankaedah-kaedah penting mengurangkan pengendalian bahan dan kosnya.

Peserta

Penyelia-penyelia pengeluaran, penjaga-penjaga stor, kakitangan-kakitanganpembelian dan mereka yang terlibat di dalam pengendalian bahan dan penyim-panannya.

38

INDUSTRIAL ENGINEERING SECTIONVENUE: N.P.C., P. JAVA

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

COURSE

Critical Path Method

Stoie & Stock Management

Industrial Safety I

Office Methods Improvement

Pengunisan Fafl & Rekod

'Filing & Records Management

Menyenangkan Kerja

Maintenance Management

Quality Control

DATE

Jan 9 -13

Jan 23 - 25Jul 16 - 18

Feb 13 - 16Jul 23 - 26

Feb 20 - 24Oct8 -12

Feb 27 - 29Sept 17 - 19

Mar 12 - 14Jul 30 - Aug 1

Mar 19 - 23No V 5 -9

Mar 26 - 30Oct 29 - Nov 2

April2-6

OFFICER-IN-CHARGE

Wong Mun Heng

Ahmed JaffarChiaYokLin

Fazil Shuhaimi TalibWong Mun Heng

Tan Poi SengFazil Shuhaimi Talib

Tan Phaik HoonTanWengKeang

Chit Yok LinShahdan Md. Lani

Wong Mun HengShahdan Md. Lani

Tan Por SengS. Sivapalan

S. Sivapalan

FEE

$350.00

$210.00

$240.00

$350.00

$150.00

$180.00

$250.00

$350.00

$350.00

INDUSTRIAL ENGINEERING SECTIONVENUE: N J.C., P. JAVA

NO.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

COURSE

Keseluiutan Perusahaan I

Pengendalian Bahan

Production Planning & Control

Job Simplification

Organisation & Methods

Industrial Safety 2

Work Measurement

Organisasi& Kaedah

Kawalan Mutu

Productivity ImprovementProgram on Work Study: Aug 20 Nov 16, 1984Duration 13 weeks -6 weeks full time training & 7 weeks plantproject Local participants: $2,000 perparticipant International participants:$2,500 per participant Officei-in-Chaige:Chia Yok Lin

DATE

April 16 - 19Nov 19 - 22

May 7-10

May 21 - 25

May 28 - Jan 1

Jun 11 - 15

Aug6-9

Aug 20 - 24

Sept 10 - 14

Pec 10 - 14

OFFICER-IN-CHARGE

Shahdan Md. LaniFazil Shuhaimi Taiib

Abdullah Kassim

S. Sivapalan

Tan Phaik Hoon

Tan Weng Keang

Tan Phaik Hoon

Tan Weng Keang

Ahmed Jaffar

Abdullah Kassim

FEE

$200.00

$200.00

$350.00

$300.00

$300.00

$280.00

$350.00

$250.00

$250.00

PRODUCTIVITY IMPROVEMENT FRUGRAM Ort WuRK STUDY (MP-WS)————————————————————————— - ————————————— r

OBJECTIVES: (i) To develop/install a work studyfunction to implement programs of productivityimprovement; (u) To achieve/maintain substanti-al improvement in productivity levels; (iiO Todevelop the analytical skills of participants inseeking solutions to production problems withspecial emphasis on skills of approaching theproblem of increasing productivity throughsystematic analysis of existing operation,process and work method

CONTENTS:Part A - Training (6 weeks)

1. Method Study - Productivity; Work Content;Work Recording & Charting; Workplace & FactoryLayouts; Analysis of Work Methods; Developmentof Improved Methods; Line Balancing; Automation;Practical Exercises; Case Studies; Examination.

2. Woik Measurement - Definition & Purpose;Basic Procedures & Methods; Performance Rating;Time Studies; Time Study Analysis & Evaluation;Machine Controlled Operations; Synthetic Setups;Work Specifications; Activity Sampling;TimeStandards; Incentive Schemes; Methods-Time-Measurements; Costings; Negotiating; Installing& Maintaining Improved Methods/Time Standards;Work Study Organisations; Practical Exercises;Case Studies; Examination.

Put B - In-plant Project (7 weeks)This includes study at a selected plant withinMalaysia and completion of the project report.It will be fully supported by NPC Staff whowill maintain a continuous scrutiny byfrequent visits.

Commencing dateDuration:

20th Aug. 1984

Admission requirements:Language:

1, Minimum 2 years work-ing experience inorganisations, prefe-rably Supervisors,Management servicespersonnel or workstudy trainess.

2. Sufficient commandof spoken and writtenEnglish

3. Medically certifiedfit

4. Must be nominated byparticipants'governments, (applicableto internationalparticipants only)

Deadline forenrolment:

1st June,1984

Tuition Fee:

US $1,150/- orM $2,500/-

Fellowships underthe MalaysianTechnical Assis-tance Programmay be availablein 1984/85

For local partici-pants M $2,000.

LOW - COST AUTOMATION SECTIONSYNOPSIS OF COURSES

A. LCA 1 INTRODUCTION TO LOW COST AUTOMATION

The first part of this module will concentrate on the understanding of com-pressed air and its uses. The major part will be on the techniques of constructingbasic pneumatic control circuits. This module will also familiarise participants withthe use of standard symbols, development and layout of simple circuits and the useof the LCA laboratory and training panels.

B. LCA 11 APPLIED LOW COST AUTOMATION (PURE PNEUMATIC)

The module will be about the fundamentals and terms in control engineeringmotion and control diagrams, type of control, methods of designing circuit diagramsfor pneumatic controls. Participants will also be trained to trace and identifyfaults in circuit construction and to rectify them. Laboratory exercises will bethe major portion of the module.

C. LCA 111 APPLIED LOW COST AUTOMATION (ELEC-PNEUMATIC)

Part of the module will concentrate on basic electricity and the constructionof solenoid valves, relays and switches. Participants will then learn the methodsto design control circuits with electricity operated switches and valves. Laboratoryexercises will concentrate on the building of electricity switching circuit.

D. PROGRAMMES CONDUCTED IN BAHASA MALAYSIA

For your Foreman and other supervisors who may have difficulty in follow-ing the English programmes, similar programmes in Bahasa Malaysia has been de-veloped.

* SUITABLE PARTICIPANTS

All those executives and supervisors who are concerned with improvement inexisting production systems e.g. production or design engineers, technicians, fore-men and those with basic knowledge of engineering and science.

42

LOW COST AUTOMATION SECTIONVENUE: N J.C., P. JAVA

NO.

1.

2.

3.

1.

2.

3.

COURSE

Low Cost Automation 1



COURSES IN BAHASA MALAYSIA




DATE

Jan 23 - 27Feb 20 - 24Mar 19 - 23April 16 - 20

April 23 - 27May 21 - 25July 16 - 20Aug 13 - 17

Aug 20 - 24Sept 17 - 21

Oct 15 - 19Nov 12 - 16

Mac'26 - 30

May 7 -11

July 23-27

OFFICE R-IN-CHARGE

Goh Swee Seang

Goh Swee Seang

Goh Swee Seang

Goh Swee Seang

Goh Swee Seang

Goh Swee Seang

FEE

$350.00

$350.00

$350.00

$250.00

$250.00

$250.00

TOURIST INDUSTRY SECTIONSYNOPSIS OF COURSES

TI 1 LEADERSHIP AND CUSTOMER RELATIONS IN THE HOSPITALITYINDUSTRY

Considered a "must" for supervisors in the hospitality industry, this popularcourse offers participants a basic understanding of the nature and principles ofleadership. Topics include Motivation, Delegation and Resistance to Change. Addi-tionally, the means and ways of achieving good and effective relations with staffand customers alike are discussed, covering subjects like handling customer com-plaints and customers needs and expectations.

TI 2 RESTAURANT SERVICES

Suitable for captains, headwaiters, or restaurant assistant managers, this coursecovers various aspects of restaurant service with emphasis on the American, Russianand French services.

Topics which will be discussed include:- Table settings and service— Restaurant equipment— Banquet, buffets and cocktail parties- Control systems

IT 3 BEVERAGE MANAGEMENT

The aim of this course is to expose participants, particularly Head Barmen orBeverage Supervisors, to the various common beverages, their origins and manu-facture. Discussion will centre on selection, purchasing, storage, stocking and con-trol of beverages.

TI 4 SUPERVISORY HOTEL HOUSEKEEPING

Ah1 aspects of hotel housekeeping are covered in this course, including clean-ing methods, linen supervision, control of laundry and supervision of housekeepingstaff. The course is invaluable for personnel holding supervisory positions in thehousekeeping department in hotels, hostels and similar institutions.

44

TI 5 FRONT OFFICE PROCEDURES

In this course participants get to understand the functions and activities ofthe Front Office Department, comprising Reservations, Reception, Enquiries, BellService and the Front Office Cashier. Discussions will centre on the Front Officeas the nerve centre of a hotel, Customer Relations, basic Front Office accountingand statistics.

TI 6 STAFF MANAGEMENT IN THE HOSPITALITY INDUSTRY

Specially prepared for department heads in hotels and similar institutions,the course centres on the following topics;

— Organisation of human resources— Personnel relations— Task Unit Job Descriptions— Labour Cost Control Systems— Job Evaluation

Other topics that will be discussed are motivation, management and stylesof leadership in the Hotel Industry.

TI 7 MARKETING IN THE HOSPITALITY INDUSTRY

This course aims at giving participants an understanding of modern conceptsof marketing and promotional activities in the Hotel Industry.

Discussions will centre on the following topics:

— Basic structure of the market— Product, Competitor, and market analysis— Market Research— Marketing Plan— Sales Programme— Travel System— Advertising and Promotion, etc.

TI 8 INTRODUCTION TO ACCOUNTING IN THE HOSPITALITY INDUSTRY

This course is specially designed for participants taking part in the Hotel and

45

Restaurant Supervisory Certificate (HRSC) programme. NON — (HRSC) parti-cipants are also welcome. Its intention is to give participants, who have little orno knowledge in Accounting, some basic principles in Accounting practices and itsapplication to the Hospitality Industry. Topics such as simple book-keeping, ad-justments, food costing, ratios and budgeting will be discussed in order to giveparticipants as much coverage as possible.

The course will be supplemented with exercises and case studies.

TI9 KITCHEN MANAGEMENT

The course exposes participants to various aspects of kitchen organisation,introduction to portioning, portion control and food costing.

This course is suitable for kitchen personnel who aspire to widen their know-ledge in introductory aspects of kitchen management.

Other hotel personnel who wish to widen their knowledge in the introductoryaspects of kitchen management may also be considered.

Tl 10 INSTITUTIONAL CATERING AND COOKING MANAGEMENT

This course has been specially designed for cafeteris operators or personnelwho are directly concerned with the individual customers as well as the manage-ment.

A proper understanding of the operation and involvement would enableoperators to be fully committed to the needs of the industry.

The course is suitable for supervisory personnel in the contract food service,canteen or cafeteria. Potential operators are also welcome.

Ti l l PENGURUSAN KEDAIMAKAN

Kursus ini memperkenalkan peserta-peserta kepada teknik-teknik modendalam pengurusan kedai makan/restoran yang mana akan membolehkan peserta-peserta mempunyai penglibatan yang aktif, sistematik dan berkesan di lapangan ini.

Pengurusan restoran dan dapur adalah dua perkara penting dalam mcnjalan-kan perniagaan kedai makan. Dalam kursus ini akan dibincangkan dengan lebih

46

mendalam bagaimana untuk mengurus pekerja-pekerja, membuat belian, membuat'costing' makanan, kos-kos pekeija dan lain-lain untuk memperolehi keuntunganyang lebih serta bagaimana untuk mengendalikan stor yang lebih teratur. Atur-letak dapur juga penting untuk melicinkan pergerakan di bahagian dapur dan inimenambahkan kecekapan dalam menjalankan kerja.

Sebagai tambahan kepada syarahan; kajian kes, filem serta membuat lawatanluai akan diadakan.

47

TOURIST INDUSTRY SECTIONVENUE: N.P.C., P. JAVA

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11..

COURSE

** Kuisua Aparentis Pertama dalamIndustii Perhotelan:-

(0 Front Office Operation(1 tahun)

(if) Housekeeping Operation (1 tahun)(ill) F & B Restaurant Service Operation

(1 tahun)(iv) F & B Kitchen Operation (2 tahun)

Leadership & Customer Relations

Pengurusan Kedai Makan

Bengkel Sehaii "Pengurusan & Kakitangan"

Restaurant Services

Bengkel Sehaii "Kos Makanan &Penentuan Harga Makanan

Kaedah Memasak

Kursus Kemahiran Khas selama3bulan:-

(i) Restaurant Service(u) Housekeeping(iii) Reception

Bengkel Sehari "Merancang Menu danResepi Standard"

Leadership & Customer Relations (HRSC)

Special SupervisoryTechnique (HRSC)

DATE

** Janl. 1983 -Dec 31. 1984

Janl. 1983 -Dec 31. 1984Janl. 1983 -Dec 31. 1984

Janl. 1983 -Dec 31. 1985

Jan 9 -13

Feb 13 - 15

Feb26

Mar 12 - 16

Mar 25

April 2 -6

April 1 - June 30April 1 - June 30April 1 - June 30

May 20

Augl3-17

Aug 21 - 23

FEE

-

$275.00

$120.00

$ 30.00

$275.00

$ 30.00

$200.00

_

$100.00

$275.00

$200.00

** Kursus Aparentis Pertama dalam Industri Perhotelan bermula dari bulan Januari 1984 danbersambung mengikut tarflch yang telah ditetapkan seperti di atas.*

48

TOURIST INDUSTRY SECTIONVENUE: N.P.C., P. JAVA

NO.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

COURSE

Restaurant Services (HRSQ*

Front Office Operation (HRSQ*

Supervisory Housekeeping (HRSQ*

Kitchen Management (HRSQ*

Beverage Management (HRSQ*

Introduction to Tourism (HRSQ*

Bengkel Sehaii "Menyimpan Buku Kira-Kiia"

Introduction to Room Operation (HRSQ*

Introduction to F & B Operation (HRSQ*

Introduction to Staff Management inthe Hospitality Industry (HRSC)*

Introduction to Marketing in theHospitality Industry (HRSQ*

Introduction to Accounting in theHospitality Industry (HRSQ*


Bengkel Sehari "KebersBian, Kerihatandan Khasiat Zat-£at Makanan"

DATE

Sept 3 -7

Sept 3-7

Sept 10 - 14

Sept 10 - 14

Sept 18-20

Sept 18 - 20

Sept 23

Oct9-12

Oct9-12

Oct 15 - 19

Oct 22 - 26

Oct 29 - Nov 2

Nov 19 - 21

Nov 25

FEE

$275.00

$275.00

$275.00

$275.00

$165.00

$165.00

$ 30.00

$220.00

$220.00

$275.00

$275.00

$275.00

$120.00

$ 30.00

Kursus HRSC juga dibuka kepada peserta lain yang ingin mengikut hanya satu module pilihan.

49

WILAYAH PANTAITIMUR(KUANTAN)

NO.

1.

2.

3.

1.

2.

1.

2..

3.

1.

2.

1.

COURSE

INDUSTRIAL ENGINEERING

Pengurusan Fail dan Rekod

Filing & Records Management

MANAGEMENT ACCOUNTING


SALES & MARKETING

Pengenalan Pengurusan Pemasaran

Kejurujualan

MANAGEMENT DEVELOPMENT

Pimpinan & Perhubungan Sesama Manusia

Leadership & Human Relations For Managers

Introduction To Personnel Management

INDUSTRIAL RELATION


Disiplin dalam Industri

TOURIST INDUSTRY SECTION


DATE

Jan 23 - 25

Mar5-7

April 9 -13

Aug 13 - 17

Sept 3-7

Get 15- 17

Feb 20 - 24

Nov 12 - 16

June 18 - 22

Dec 3 - 7

April 23 - 25

FEE

$120.00

$150.00

$200.00

$135.00

$300.00

$300.00

$225.00

$215.00

$ 90.00

50

W1LAYAH PANTAITIMUR(K.TRENGGANU)

NO.

1.

2.

1.

3.

1.

2.

3.

1.

2.

1.

1.

2.

COURSE


Penguiusan Fail dan Rekod

Menyenangkan Kerja



Tatabuku Piaktikal & Akaun

SALES ft MARKETING

Memulakan Pemiagaan Ekspot danTatacara Ekspot & Dokumentasi

Pengenalan Penguiusan Pemasatan

Kejurujualan


Pimpinan dan Perhubungan SesamaManuaa

Penyelia Sebagai Jurulatih & Pengajai

INDUSTRIAL RELATION

Perhubungan Perusahaan Untuk Penyelia



Penguiusan Kedai Makan

DATE

April 16-18

Feb 20-24

June 11-15

May 21 - 25

Feb 6 -10

Mai 12 - 16

Oct 15 - 19

Aug 6 - 8

Sept 24 - 26

Jan 16 - 20

Nov 19 - 23

Sept 10 -12

FEE

$120.00

$200.00

$200.00

$135.00

$135.00

$225.00

$225.00

$ 90.00

51

W1LAYAH PANTAITIMUR(K.BHARU)

NO.

1.

1.

2.

3.

4.

1.

2.

3.

1.

2.

1.

COURSE


Pengiuusan Fail dan Rekod


J*engenalan Peiakaunan

Pengurusan Kewangan

Tatabuku Piaktikal & Akaun


SALES & MARKETING

Tatacara & Pengurusan Impot

Pengenalan Pengurusan Pemasaian

Kejurujualan

INDUSTRIAL RELATION


Disiplin dalam Industri



DATE

Aug 20 - 22

Feb 6-10

Max 19 - 23

April 2 -6

Oct 1 - 5

July 9-13

Dec 10 - 14

May?- 11

Nov 12 - 14

Oct 1 - 5

Jan 23 - 25

FEE

$120.00

$200.00

$150.00

$250.00

$225.00

$215.00

$90.00

52

WILAYAH UTARA(PULAU P1NANG)

NO.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

1.

2.

3.

4.

5.

COURSE

INDUSTRIAL ENGINEERINGSECTION

Work Simplification & Improvement

Work Study

Industrial Safety I


Maintenance Management

Materials Handling

Quality Contol

Organisations & Methods

.Industrial Safety 11

Production Control & Analysis

Filing and Records Management

Statistical Process Control

MANAGEMENT ACCOUNTINGSECTION

Costing I

Cost Reduction & Control

Costing II

Budgetary Control

Cash Flow Management

DATE

Jan 23 - 27

Feb 20 - 24

Mar 20 - 23

April 9 -13

May 21 - 25

June 11-15

Aug6-l l

Aug 20 - 24

Sept 18 - 21

Sept 10-14

Oct 2 - 4

Nov 19 - 23

Mar 12 - 14

May 28 - 30

July 18 - 20

Sept 10 - 12

Nov 7 - 9

FEE

$250.00

$300.00

$200.00

$300.00

$300.00

$300.00

$300.00

$250.00

$240.00

$300.00

$150.00

$300.00

$150.00

$200.00

$150.00

$150.00

$150.00

53

WILAYAH UTARA(PULAU PINANG)

NO.

1.

2.

3.

4.

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

COURSE

SALES & MARKETING SECTION

Salesmanship

Import Procedures & Documentation

Export Procedures & Documentation

Sales Management

MANAGEMENT DEVELOPMENTSECTION

Pimpinan & Peihubungan Sesama Manusia

Staff Selection Skill & Techniques

Penyelia Sebagai Jurulatih & Pengajar

Motivation & Job Satisfaction


Management for Managers

INDUSTRIAL RELATION SECTION


Domestic Enquiry Procedures

Management of Labour Relations

Collective Bargaining & NegotiationProcedures

DATE

Feb 27 - Mar

April 2 -6

Oct 1 - 5

Oct 8-12

Mar6-8

May 16 - 18

July 30 - 1 Aug

Oct 15 - 19

Dec 17 -21

Dec 10 - 14

Mar 12 - 16

May 28 - 30

Oct 15 - 19

Nov 19 - 23

FEE

$250.00

$300.00

$300.00

$300.00

$135.00

$180.00

$135.00

$300.00

$300.00

$250.00

$250.00

$180.00

$300.00

$300.00

54

WILAYAH UTARA(PULAUPINANG)

NO.

1.

2.

3.

COURSE


Front Office Operation


Supervisory Housekeeping

DATE

Mai 25 - 29

Aug 13 - 17

July 23 - 27

FEE

$225.00

$225.00

$225.00

55

WILAYAH SELATAN(J. BAHRU)

NO.

1.

2.

3.

4.

1.

2.

3.

1.

2.

3.

1.

2.

3.

COURSE


Understanding of Groups in Organisation

Leadership Skills for Supervisors

Motivation and Job Satisfaction

The Role of a Supervisor as a Trainerand Instructor

INDUSTRIAL RELATIONS SECTION

Industrial Relations and Labour Laws

Tatacara Penyiasatan

Essential Communication Skill inIndustrial Relations


Organisation and Methods

Filing and Records Management

Stock and Stores Management


Cost Reduction



DATE

Jan 23 - 25

May 21 - 23

Sept 10-14

Nov 5 - 7

Feb 20 - 24

May 7 -9

Aug 6 - 8

Mar5-9

July 16-18

Sept 17 - 21

Mar 19 - 21

July 23 - 27

Oct 8-12

FEE

$180.00

$150.00

$300.00

$150.00

$300.00

$180.00

$180.00

$250.00

$150.00

$300.00

$120.00

$200.00

$250.00

56

WILAYAH SELATAN(J. BAHRU)

NO.

1.

2.•

1.

2.

COURSE

SALES ft MARKETING SECTION

Understanding Customs and PortProcedures

Kejunijualan

TOURIST INDUSTRIAL SECTION

Leadership and Customer Relations

Introduction to Food and BeverageOperation

DATE

April 23-25

Aug 20-24

June 11 - 15

Dec 10 - 14

FEE

$120.00

$250.00

$225.00

$180.00

57

WILAYAH SABAH

NO.

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

3.

4.

5.

1.

2.

COURSE

SALES MARKETING

Salesmanship

Introduction to Marketing

Import Procedure and Documentation

ICejurujualan

INDUSTRIAL RELATIONS

Discipline In Industry

Grievance Handling


Tatacaia Penyiasatan


Leadership & Human Relations forManagers


Training Methodology I


The Supervisor As A Trainer AndInstructor

TOURIST INDUSTRY

Leadership And Customer Relations

Supervisory Housekeeping

DATE

Aug6- 10

Max 12 -16

June 18-20

Dec 3 - 7

April 2 -6

Nov 26 - 28

May 28 - 30

Dec 10 - 12

Oct 29 - Nov 2

July 23 - 27

Sept 17 - 21

Feb 27 - Mar 1

Nov 26 - 28

Sept 3-7

Dec 17 - 21

FEE

$250.00

$300.00

$300.00

$300.00

$230.00

$215.00

$180.00

$300.00

$300.00

$300.00

$180.00

$150.00

$225.00

$225.00

58

W1LAYAH SAB AH

NO.

1.

2.

3.

1.

2.

3.

COURSE


Industrial Safety 1

Organisation and Method

Keselamatan Perusahaan 1


Introduction To Accounting Practices

Financial Management 1

Costing 1

DATE

Feb 20 - 23

April 16-19

July 16 - 19

Mar 26 - 30

May 7 - 9

Aug 27 - 29

FEE

$200.00

$250.00

$160.00

$200.00

$150.00

$150.00

59

WILAYAH SARAWAK

NO.

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

5.

1.

2.

3.

4.

COURSE


Industrial Safety I

Industrial Safety II

Filing & Record Management

Office Method Improvement

Organisation & Method



Financial Management I

Financial Management II

Practical Bookkeeping & Account


Budgetary Control

SALES MARKETING SECTION

Distributing Management

Introduction to Marketing Management

Export Business & Documentation

Understanding Custom & PortProcedures

DATE

Jan 9-12

Mar6-9

May 28 - 30

Aug 6-10

July 23 - 27

Nov 12 - 16

Jan 24 - 26

Mar 19 - 21

May 18 - 22

Sept 17 - 21

Aug 13 - 15

Feb 6-10

April 23 - 27

July 30 - Aug 3

Oct 8-12

FEE

$200.00

$240.00

$150.00

$250.00

$300.00

$200.00

$150.00

$300.00

$300.00

$120.00

60

WILAYAH SARAWAK

NO.

1.

2.

3.

4.

1.

2.

3.

4.

5.

6.

1.

2.

3.

COURSE


Leadership & Human Relation ForManagers

Staff Selection Skill & Techniques

Understanding Groups In Organisation


INDUSTRIAL RELATIONS SECTION

Grievance Handling

Management Of Labour Relations

Collective Bargaining & NegotiationProcedures

Industrial Relations & Labour Laws

Essential Communication Skills inIndustrial Relations

Industrial Relations For Supervisors


Leadership & Customers Relations

Kitchen Management

Introduction to Tourismfor Travel Agents

DATE

Feb 20-24

May 2 - 4

Nov 27 - 29

Oct 1 - 3

Feb 28 - Mar 1

May 7-11

Sept 24-28

Mar 26 - 30

Aug 27 - 30

Nov 19 - 23

April 9-13

July 3 -7

Oct 30 - Nov 1

FEE

$300.00

$180.00

$180.00

$180.00

$230.00

$300.00

$300.00

$300.00

$180.00

$250.00

$225.00

$225-00

$135.00

61

TEMPAT PENGINAPAN UNTUK PESERTA KURSUS

PDPN mempunyai beberapa buah bilik asrama yang boleh disewa oleh pe-serta-peserta yang mengikuti kursus di PDPN sekiianya mereka menghadapi masalahmendapatkan tempat penginapan.

Asrama tersebut mempunyai dua jenis bilik, iaitu:

(1) Jenis A, bilik-bilik yang mempunyai tandas dan bilik mandi.(2) Jenis B, bilik-bilik yang tiada bertandas dan bilik mandi.

(Penghuni bilik jenis ini boleh menggunakan tandas dan bilik mandiumum yang terdapat di tiap-tiap tingkat asrama).

Sewa bilik-bilik tersebut adalah seperti berikut:

(1) BilikJenisA-$15.00seorang(2) Bilik Jenis B - $10.00 seorang

Tiap-tiap bilik boleh menempatkan 2 orang.

Peserta-peserta yang memerlukan tempat penginapan di atas harap berhubungterus dengan:

Warden/Resident Officer,Institiut Pengurusan Perhotelan & PelancunganPusat Daya Pengeluaran Negara,P.O. Box 76,Petalirig Jaya,Selangor.

Tel: 563688

62

A * WDRIVE

IN,_J SPORTSAKLA

SHAH.1OTEUSWIMMINGPOOL_J

63

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