i360 Staffing & Training Private Limited

Corporate Training Catalogue - FY 2010

9311069401/408

SMS i360 Corporate to 54646, Email to corporate@i360training.in

About i360

• i360 is a promoter initiative in the field of vocational, Soft skill based training.

• i360 was started in 2008 with the sole objective of providing a wide range of skill based courses.– Today i360 is the only organization providing a vast range of

courses under one roof. – i360 has more than 40 centers and counting..– Presence in more than 11 states

• i360 Methodology – Maps Gaps thru TNI and customized execution

i360 Presence

“Without continual

growth and progress, words as improvement, achievement,

and success have no

meaning” Benjamin Franklin

45 centers, 13 states & more…

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i360 Methodology• Competency Based Program. • Alignment of Management & Employees. • Measurement of Training • Customer Specific/ Customized Modular Training

Program. • Evaluation of training program & Certifications • Focus on R&D and Content to lock management

lessons• Trainers shortlisted, mapped with the customer

requirement, trained on the delivery of the content with a breadth of skills & industrial background– Requirement mapped as per gaps in the organization,

translated thru TNI

Mapping Requirement to Resources – i360 Advantage

Trainers• Accessing their Skills &

Mapping to corporate requirement

• Addressing innovation at client side & Program quality

Corporate Customers

• Get or Share the TNI done to understand the gap areas

• Map the training partner for delivery of programs

• Measure delivery effectiveness

• Logistics for training execution

• Program mapping within internal employees

• Commercials

i360• Training partner- SPOC for different training requirements • >45 location presence• Mutually rewarding relationship by tying trainers, corporate customers• Execution on the ground – TNI, commercials, Standardization,

Backups• R&D, program metrics, content, Delivery• Project Management support

Broad Categories

• Sales & Marketing • Human Resource • Career Development • Train the Trainer • Manager & Supervisor • Channel Management Programs • Work Place Essential• Product Training• Banking & Finance Category

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Methodology• Competency Based Program. • Alignment of Management & Employees. • Measurement of Training • Customer Specific/ Customized Modular Training

Program. • Evaluation of training program & Certifications • Focus on R&D and Content to lock management

lessons• Trainers shortlisted, mapped with the customer

requirement, trained on the delivery of the content with a breadth of skills & industrial background– Requirement mapped as per gaps in the organization,

translated thru TNI

Training Modules-Part I

Sales and Marketing• Building Relationships for

Success in Sales

• Dynamite Sales Presentations

• Overcoming Objections to Nail the Sale

• Prospecting for Leads like a Pro

• Selling Smarter

Sales and Marketing Advanced

• Advanced Writing Skills

• CRM: An Introduction to Customer Relationship Management

• Marketing and Sales

• Negotiating for Results

Problem Solving & Decision Making

• Public Speaking: Presentation Survival School

Training Modules-Part II

Career Development Core • Building Self Esteem and Assertiveness Skills

• Career Skills for the Administrative Assistant

Communication Strategies

• Mastering the Interview to Further your Career

• Public Speaking: Presentation Survival in Your Career

Time Management: Get Organized for Peak Performance at Work

• Working Smarter: Using Technology to your Advantage

Supervisors and Managers Business Leadership: Becoming

Management Material

Coaching: A Leadership Skill

Conflict Resolution: Dealing with Difficult People for the Manager

• Human Resources Training: HR for the Non HR Manager

Motivation Training: Motivating Your Workforce

The ABCs of Supervising Others

• The Professional Supervisor

Training Modules-Part IIISupervisors and Managers Advanced Change Management: Change and How

to Deal With It

Conflict Resolution: Getting Along in the Workplace

• Delegation: The Art of Delegating Effectively

• Performance Management: Managing Employee Performance

Team Building: Developing High Performance Teams

• Teamwork: Building Better Teams

Human Resources Anger Management:

Understanding Anger - Yours and Others

• Hiring for Success: Behavioral Interviewing Techniques

• Mastering the Interview

• Orientation Handbook: Getting Employees Off to a Good Start

Training Modules-Part IVHuman Resources Advanced • Business Succession Planning: Developing

and Maintaining a Succession Plan

• Conducting Effective Performance Reviews

• Employee Dispute Resolution: Mediation through Peer Review

• Generation Gap: Closing the Generation Gap in the Workplace for HR

• Performance Management: Managing Employee Performance for HR

Stress Management

• Workplace Violence: How to Manage Anger and Violence in the Workplace for HR

Workplace Essentials • Business Ethics for the Office

• Diversity Training: Celebrating Diversity in the Workplace

• Generation Gap: Closing the Generation Gap in the Workplace

• Inventory Management: The Nuts & Bolts

• Safety in the Workplace

• Workplace Harassment: What It is and What to Do About It

• Workplace Violence: How to Manage Anger and Violence in the Workplace

Training Modules-Part V

Train the Trainer• Advanced Skills for the Practical

Trainer

• Developing Your Training Program

• Facilitation Skills

Survival Skills for the New Trainer

• The Practical Trainer

• Using Activities to Make Training Fun

Administration • Budgets and Managing Money

• Business Writing That Works for the Administrator

• Customer Service: Critical Elements of Customer Service

• Skills for the Administrative Assistant

• The ABCs of Supervising Others for the Administrator

• The Minute Taker's Workshop

• Time Management: Get Organized for Peak Performance for the Administrator

Training Modules-Part VIPersonality Development

Personality Development• Business Etiquette: Gaining That

Extra Edge

• Creating a Dynamic Job Portfolio

• SpeakEasy: Conquering Your Fear of Speaking in Public

Time Management: Get Organized for Peak Performance

Project Management Bundle

• Advanced Project Management

• Intermediate Project Management

• Meeting Management: The Art of Making Meetings Work

• Project Management Fundamentals

• Project Management Training: Understanding Project Management

• Writing Reports and Proposals for Project Management

Some PackagesCore Essentials for Business Professionals

• Conflict Resolution • Controlling Anger Before It

Controls You• Current Project Management• Techniques to Increase

Effectiveness• Leadership Skills for Supervisors• Negotiation Skills• Secrets of Change Management• Stress Relief and Stress

Reduction• Train-the-Trainer - Inspire,

Motivate and Educate

Career Development Advanced

• Advanced Writing Skills for your Career

• Business Writing That Works

• Conflict Resolution: Dealing with Difficult People

• Public Speaking: Speaking Under Pressure

• Writing Reports and Proposals

Workplace Skills Training Packages

Analytical Skills• Coaching and Counseling• Communication

– Art of Persuasion – Crisis Communications – Cultures and Etiquette – Effective email – Effective Feedback – Listening Skills – Speaking and Speeches – Team Communications – Telephone Skills

• Creativity and Innovation• Delegation• Leadership Skills• Math Skills• Meeting Management• Mentoring

Negotiation Skills

• Presentation Skills – Executive Presentation – Sales Presentation – Technical Presentation

• Social Networking• Team Building

– Leadership – Off-site Adventures

• Telecommuting• Typing• Workplace Conflict/Violence• Writing Skills

Personal Growth and Self Help Training Packages

• Anger Management• Appearance and Image• Careers and Job Hunting• Emotional Intelligence• Goal Setting• Mental Fitness and

Health• Organizational Skills• People Skills

• Personal Finance • Personal Performance• Problem Solving• Reading and Study• Self-Confidence• Speech and Elocution• Stress Management• Time Management

Self Development Package

• Balancing Your Personal and Professional Life

• Motivating Yourself to Perform• Increasing Your Assertiveness• Developing Rapport Through

Communication • Improving Your Memory • Positively Influencing Others

DIScover YOU

• Live from the inside out with confidence and feel good about your choices

• Say No when you mean No • Notice where you are settling when you

deserve much more• Be in greater control of your results instead

of letting the results control you• Switch from I shouldn’t and I can’t to I CAN

and I AM

Taking Charge of your Professional excellence

Duration : 5 days• Step 1 : Business communication• Step 2 : Know your Job Profile• Step 3 : How to project yourself ?• Step 4 : Taking care of your teams ?• Step 5 : Preparing for PE• Step 6 : Handling grape wine & loose talks• Step 7 : Charting your Goals and Meeting them• Step 8 : Work Life balance- why essential ?• Step 9 : CRM, ERP know how• Step 10 : Creating Business Plans & Tracking tools• Step 11: Measurement Metrics

Some additional Programs

Leadership- The Series

• Building Better Teams• Coaching A Leadership Skill• Dimensions of Effective

Leadership• How to be a More Effective

Leader• Active Leadership • Leading & Motivating Others• Resolving Conflict in the

Workplace• Smart Manager• The Leading Edge: Leadership

through Effective Communication

Please Have It My Way - Negotiation Skills

• Types of negotiations and negotiators and techniques to tackle them accordingly.

• key concepts of a negotiation process

• rules that govern a successful negotiation

• how to deal with difficult people and situations during a negotiation.

• Use proven techniques to close negotiations well and enhance relationships at the same time.

The Ten Principles to help to maximize Your Potential

Duration :2 Days

The principles will significantly improve performance and results in your organization.

• You will learn: – Why your organization should focus on eliciting the best in employees – The ten timeless principles for bringing out the best in self and others – The ten dimensions of the role of leaders in eliciting the best in others – A step-by-step guide for operationalizing each of the principles – How best-practice organizations elicit superior performance from workers – Proven approaches for accessing and developing employees true

strengths – Best practices for sustaining high performance

Smart Manager

Duration : 3 Days• Guiding principles of management • Refining your current management style• Getting to effective, focused employee performance • Communicating information and ideas clearly and succinctly • Influencing effectively • Timely coaching, guidance and feedback against performance

expectations • Establishing effective foundations for resolving problems • Expanding the talent around you • Prioritizing and clarifying roles and responsibilities • Gaining commitment to ensure the success of departmental and

corporate goals • Developing yourself and sculpting the next generation of managers

Other Programs• Tendering Procedures• High Impact Presentation Skills – 2

days• Finance for Non Finance• Essential Business Tools :Excel,

Power point & Word, Email and IE• Learn Grammar for adults• Management tools & Metrics• Effective persuasive written

communication• Managing absenteeism• Managing & Rewarding top performers• Managing Business Risk - Developing

a Risk Management Plan

• Managing High Performers• Understanding Customer Behaviors• Selling thru Channels• The Power of being Different• The Power of Leaders - Leadership and

Management• The Power of Many How Great Teams

Succeed• The Leadership Advantage for Young

Executives• Fundamentals of Effective Thinking

Achievement Orientation

Table of ContentsWhat achievement means to us?

What is achievement orientation then?

What factors contribute to Achievement Orientation?

Hindrances to Achievement Orientation

Achievement Orientation in Professional Settings

Are we game for it?

Duration – 1 Day

• Build achievement orientation• Motivate Performance• Make the Corporate Goal meaningful

for the individual and the organization • Accelerate the growth of the individual

and the organization in the desired direction

• Facilitate performance planning and appraisal through goal setting

• Make people more capable in meeting the challenges of today and tomorrow

Attitude of Excellence

Table of ContentsAwareness of Attitudes we hold and how we can mold it for effective results

Attitude : Ethics and Beliefs

Values and Judgments

Motives and Standards

Components of Attitude

Attitude of Excellence

Duration – 1 Day

What is Attitude

What is Attitude for excellence?

Why do we need it?

Whose sake do we need the attitudinal transformation most for?

The inverted pyramid of knowledge. Mindfulness: The tip of pyramid of Knowledge.

The 5 laws of Nature that give us a clue as to what our corresponding attitude should be towards the 5 essentials in life: learning, mission, work, self-power and relationships.

How you can use this workshop as the most powerful turning point in your life.

Four essential perspectives on life, how to integrate them, and use them to help ourselves lead a life displaying an attitude for excellence in action.

The visible world comes from the invisible world; tangible success comes from intangible attitude.

Moving into Management Role

Table of ContentsPerceptions of Management

Transition from “one of the gang” to the position of new boss

Developing yourself as a Manager

Establish your authority and earn respect - even from your former peers

Communicate to get your message across

Delegate with peace of mind

Confidently tackle some of the most difficult people issues

Create a motivating workplace environmental

Duration – 1 Day

Working with Difficult Employees

Table of Contents

Don’t Just Sit and Suffer

The Magical Manipulative Ways of the DifficultWhat Makes Difficult People Tick … and Tick …, Why conflict,Types of Difficult People- How to handle them

Checking Attitudes, Principles of Behavior & Communication

10 Common Difficult Behaviors & Coping techniques

Keeping Your Feet on the Ground with Difficult People

Duration – 1 Day

Telephone & Email EtiquettesTable of Contents

What’s Missing in

Telephone

Communication?

Proper telephone language,

Verbal Communication, Who

are your Customers?

To Serve and Delight,

Questioning and Listening

Skills, Asking the Right

Questions, Saying No, Taking

Messages

Developing a Script

Closing Voice Calls

Duration – 1 Day

Table of ContentsE-mail Communication

Advantages and Disadvantages of using an E-mail

Structure of Business E-mail

Writing long messages, Replying

Managing E-mails

Basics of E-mail Etiquettes

Pitfalls of Business Writing

Seven Habits of Highly Effective People

Objective Table of Contents

Be Proactive: Principles of Personal Vision Habit 1

Begin with the End in Mind: Principles of Personal Leadership

Habit 2

Put First Things First: Principles of Personal Management Habit 3

Think Win/Win: Principles of Interpersonal Leadership Habit 4

Seek First to Understand, Then to be Understood Habit 5

Synergize Principles of Creative Communication Habit 6

Sharpen the Saw: Principles of Balanced Self-Renewal Habit 7

Final Thoughts Inside-Out

Duration – 3 Days/2 Days/ 1 Day

Seven Habits of Highly Effective People- 3 Days

Seven Habits of Highly Effective People- contd

1 Day Workshop

Morning: Improving Yourself• Habit 1: Be Proactive

– Consciously choose the most effective action in any given situation, thereby increasing your credibility and your influence. Develop behavior that not only improves your own effectiveness, but also strengthens the people you interact with.

• Habit 2: Begin with the End in Mind– Develop a clear definition of what is and is

not important to you. Create the most important roadmap you'll ever have—your Personal Mission Statement.

• Habit 3: Put First Things First– Gain a reputation for excellent follow-

through and superior organizational skills by greatly increasing your ability to focus on your top priorities. Learn to use a proven planning system that will help you achieve greater balance and success.

Afternoon: Building Relationships• Habit 4: Think Win-Win

• Easily share recognition and success without fear of diminished personal importance. Create effective, long-term professional and personal relationships built on mutual respect and mutual benefit.

• Habit 5: Seek First to Understand,Then to Be Understood

• Develop the skills of effective communication that lead to greater influence and faster problem solving. Learn to listen for clarity while eliminating prejudices and the desire to prescribe.

• Habit 6: Synergize• Value and celebrate differences and understand

how they contribute to innovative and better solutions. Maximize opinions, perspectives, and backgrounds instead of feeling threatened by them.

• Habit 7: Sharpen the Saw• Maintain and increase your newfound

effectiveness by continually renewing yourself mentally and physically.

Creativity / Out of Box Thinking

Table of Contents

Creativity and Types of Innovation

Conceptual Blocks : Three Components of Creativity

How to be creative ? Now ? Where to be creative ?

M.I.N.D. Design Creative Thinking Styles, Who can help us to be creative ?Tools for Defining Problems and Creating New Ideas

Some tips to increase creativity thru Exercises

Duration – 1 Day

Introduction to the hows and whys of the Creativity Workshop. Exercises in relaxation technique and guided visualization. Visualization: writing and drawing using the myth of the hero s journey as our framework. Automatic Drawing exercise: Finding our hidden imagery. Exercise in show and tell as a means of honing our natural storytelling styles and retrieving childhood memories to spark ideas. Exercise in Automatic Writing. How automatic writing allows you to brainstorm and create in new and surprising ways.Instructor talks about famous writers, scientists, artists and their sources of inspiration, and how we can use some of those same sources.

Six Thinking Hats

Table of ContentsBenefits to Management

Why change thinking behavior

What are & why 6 thinking hats

Logic of creativity

Argument versus Parallel Thinking

Note on using the Thinking Hats

Case study on Thinking Hats

Problem Solving

Decision Making

Duration – 1 Day

look at problems, decisions, and opportunities systematicallyuse Parallel Thinking™ as a group or team to generate more, better ideas and solutionsmake meetings much shorter and more productivereduce conflict among team members or meeting participantsstimulate innovation by generating more and better ideas quicklycreate dynamic, results oriented meetings that make people want to participatego beyond the obvious to discover effective alternate solutionsspot opportunities where others see only problemsthink clearly and objectivelyview problems from new and unusual anglesmake thorough evaluations see all sides of a situationkeep egos and "turf protection" in checkachieve significant and meaningful results

Setting and Achieving Goals- Power of Execution

Table of Contents

Introduction mentioning different dreams/aspirations

Difference between goal and dream

Defining S.M.A.R.T Goals5 steps to goal settingDo’s & Don’ts of Goal SettingUsing Goal Setting templates

Goal Planning : Using deadline as lifelines, Fix accountabilities

Creating Milestones to tie Sub Activities, Challenges faced, Resolutions

Measurement Tools to track Goals, Review Mechanism, Execution Gaps, Ways to fill the Gaps

Duration – 2 Day

Financial Industry Programs

• Risk Analysis and Insurance Planning

• Retirement Planning and Employee Benefits

• Investment Planning• Tax Planning and Estate Planning • Financial Planning Basics • Insurance Planning • Retirement Planning • Tax Planning• Diploma in Wealth Management

• Finance for Non Finance Managers

• Basic course in Finance• Financial Statement Analysis • AMFI Basic Module • AMFI Advisor Module • Commodities Market • Diploma in Financial Planning • Security Analysis • Stock Market Operations

Banking Courses • Documentary Credits• Documentary Collections • Bank Guarantees • Basic Foreign Exchange • Negotiable Instruments • Banking Operations and

Liability Products • Operational Aspects of

Banking Assets • Credit Cards • Home Loan • Personal Loan

• Vehicle Loan • Banking Fundamentals • Know Your Customer

(K.Y.C.) • Anti Money Laundering

(A.M.L.) • International Standby

Practices (I.S.P.) 98 • Uniform Customs &

Practices (U.C.P.) 600• TRADE FINANCE

Thanks

corporate@i360training.in

9311069401/408

SMS i360 corporate to 54646