Training at Courtyard Marriott,Gurgaon

Presented By

Sumitava Ghosh2nd Yr Bsc. THM

Training Period and Schedule• Time - 11th Nov ‘10 to 13th April ‘11 11th Nov to 25th of Nov in Events 26th Nov to 13th Jan in House Keeping15th Jan to 27th Feb in Kitchen1st Mar to 22nd Mar in Front Office24th Mar to 2nd April in Human Resource3rd April to 13th April in Restaurant ( Momo Café)

Courtyard Marriott, Gurgaon

Location Details

• Courtyard Gurgaon• Plot no - 27 B, Sector Road,B Block, Sushant Lok - 1,

Sector 27 · Gurgaon Haryana, 122 002 India

From Airport – 13.8 km From Railway Station – 28km From City Center – 20 km

Names and Location of different Running Properties

• Courtyard Ahmedabad• Renaissance Bangalore High Grounds Hotel• Goa Marriott Resort• Hyderabad Marriott Hotel & Convention Centre• JW Marriott Hotel Mumbai• Renaissance Mumbai Convention Centre Hotel• Lakeside Chalet, Mumbai - Marriott Executive

Apartments• JW Marriott Hotel Chennai• Courtyard Mumbai International Airport

Courtyard Marriott, Gurgaon The Courtyard by Marriott,

Gurgaon hotel is strategically located near India's capital, New Delhi, in the National Capital Region (NCR), just a short drive from the Delhi Airport. For guests traveling on business, our Gurgaon hotel's amenities include wireless connectivity throughout our hotel; large desks with ergonomic chairs, in-room vaults for laptops & valuables - and reasonably priced, cooked-to-order breakfasts to help you start the day

In addition, the Courtyard Gurgaon hotel near Delhi Airport offers guests convenient access to many tourist attractions, including the iconic Taj Mahal in Agra and Jaipur - the Pink City. For the epicureans, the Courtyard by Marriott Gurgaon offers a variety of dining options. These include MoMo Café that offers all day dining, MoMo 2 go a bakery and quick bites retail outlet, Red Zen a specialty Pan Asian, noodle restaurant and Bar Zen, a chic contemporary bar.

Courtyard Marriott, Gurgaon

1. The hotel has a total of 198 rooms out of which there are 6 suites spread on 15 floors

2. There are 2 Meeting Rooms of 2,390 sq ft Meeting Space

3. The Public Area are Wi-Fi enabled, Guest Rooms and Meeting Rooms are wired Internet and Wi-Fi enabled.

Departments In The Hotel

• Front Office

• Housekeeping

• Food and Beverage Service

• Culinary

Front Office

Front Office The front office Department of any hotel is the 1st outlet from

where the guests gets the feel of an hotel. Just like that the front office department of the Courtyard Marriott, Gurgaon, Delhi NCR is divided into few categories or outlets. Those are

. Bell desk or Concierge . Front Desk . Business Center . Travel desk . Operator

Hierarchy in Front Office Dept.

Bell desk Or Concierge

• The Bell Desk is that department in the hotel that is the busiest of the all in front office. This department is controlled by the Bell Captain. Under the bell captain are the Bell boys who does most of the work.

Duties and Responsibilities of Bell Boys and Bell Captains

• Welcoming the guest from the main door• Carrying of luggage's of guest and then delivering those to

their respective rooms• Handing out welcome drinks to the guest• Doing photocopy of guest passports and visas• Making out the C- form and then submitting that to the police• Delivering newspapers to the guest rooms• Delivery of letters and other amenities to the guest• Giving directions and providing information to the guest• Booking of cabs and railways and airline tickets for the guest• Storing of guest luggage's safely• Escorting guest to the room

Reception and Registration

• The reception and registration is that department of the hotel from where the guest gets the confirmation about their reservation of rooms.

• This department in The Lalit Ashoke, Bangalore was looked after by the GRE’s (Guest Relation Executives) and the GSA’s ( Guest Service Associates) and also by the Duty Manager

Duties and Responsibilites of GRE’s and GSA’s

• Welcoming the guest• Asking whether the guest has an reservation or not• Printing out of the registration card• Checking the identity proof of the guest• Escorting guest to the room• Updating the system• Sending of information to the Front Office Manager or the

Asst. Front Office Manager.• In Case of a Foreigner guest must have the Xerox of passport

and Visa

Business Centre

• The business center of the Courtyard Marriott, Gurgaon, Delhi NCR is a part of the front office department that deals with the guests necessities, i.e. if the guest wants to surf the net or the guest wants to take a printout or the guest wants a photocopy of something then the business center comes into action.

• The business center also has two small board rooms where small business meetings can take place….

Responsibilities of Bell Captain Associate

• Airport pick-up• Airport Drop-off• Cabs arrangement for the in house guest for

going out to local marketing• Cabs and bus arrangement for city tour• Booking of Railways and Airline tickets

House Keeping

Housekeeping Hierarchy

Rooms

1. Being surrounded by Corporate level offices the Courtyard Marriott, Gurgaon, Delhi NCR has got 198 rooms spread over 15 floors. All the guestrooms of The Courtyard Marriott, Gurgaon, Delhi NCR provides comfort and utter luxury to the guests.

2. Here guests are given with an option for pool view.

. 3. All the rooms of the hotel are newly renovated

and are equipped with all modern amenities. 4. The rooms are categorized as – . Deluxe Rooms . Executive Rooms . Courtyard Suites

Deluxe Rooms

• Adult -2 Extra Bed – Allowed

• These rooms are spread across a comfortable area of 34 sq mt. Complimentary breakfast, tea/coffee making facility is provided to the guest along with the service of daily newspapers.

• Amenities – Wi-Fi connectivity(chargeable) a work station, 37inh LCD television along with a direct dial phone…

Executive Rooms

• Adult -2 Extra Bed – Allowed( Chargeable)

• These rooms are spread across an area of over 34 sq mt. These rooms are available on pool view side. Complimentary breakfast along with two ways airport transport, daily newspaper is provided.

• Amenities – Wi-Fi connectivity, 37inch LCD TV, direct dial telephone, happy hours at the Executive Lounge

Courtyard Suites• Adult -2 Extra Bed – Allowed

• This rooms are located from 9th to 15th floor with an area of over 88 sq mt. This room has a master bedroom with a bathroom which has a Bath Tub. This suite also has a dressing room and a living room and a common toilet.

• Amenities – Wi-Fi connectivity, complimentary breakfast, two ways airport transport, complimentary Indian Liquors, access to the executive lounge and Health Club

Food and Beverage Service

Food and Beverage Service

• The Food and Beverage department of the Coourtyard Marriott, Gurgaon is the highest revenue earning department . This department is divided into

Momo Café Bar Zen Red Zen

Momo 2 Go Momo 2 U

Coffee Shop(Momo Café)

• Coffee Shop is an multi cuisine restaurant.• It is located at the lobby level of the hotel.• It has got 126 covers ( 110 inside and 16 outside)• Live counter is available.• Buffet service as well as ala carte service is done on

request.• On Sunday brunch is organized from 12pm to 3pm.

Bar Zen

• Bar Zen is the bar with contemprary wine in the hotel.

• It is located at the 1stth floor of the hotel.• This restaurant opens from 12pm to 11pm.

.

Red Zen

• Specialty Pan Asian Noodle restaurant featuring an interactive noodle bar. Design your own meal at the noodle bar with Chef Piyawat (from Bangkok) or choose from the expansive a la carte Pan Asian menu

• Located at the 1st floor• Opens at 12:30pm to 11:30pm

Momo 2 Go

• Grab-and-go store featuring sandwiches, pastries, tarts & cakes, plus coffee and espresso drinks.

• Its open from 11am to 10pm

Banquets

• Banquets are the most revenue earning outlet among the other outlets in the F&B Service.

• This hotel’s halls can accommodate a total of 200 guests at a time.

• The names of the Halls are Baithak 1, 2 & Angan 1, 2 , 3.

About The Banquet HallsMeeting Room Dimensions Area Capacity by Floor Set-Up Room Set-Up Examples 

LxWxH Sq. Feet Theater Schoolroom Conference UShape Reception Banquet

Aangan 69x20x10 1,249 100 48 70 46 120 80

Aangan 1 30x20x10 506 30 20 18 15 40 24

Aangan 2 30x20x10 506 30 20 18 15 40 24

Aangan 3 13x20x10 248 15 10 10 10

Baithak 49x23x10 1,152 100 40 50 40 100 70

Baithak 1 23x23x10 560 35 20 20 15 25 30

Baithak 2 26x23x10 592 35 20 20 15 25 30

Culinary / Kitchen

Kitchen Department

• The Kitchen department or the kitchen is spread over a huge area inside the hotel.

• The kitchen is very nicely divided into these types of kitchens – butchery, Butchery tandoor, banquet kitchen, continental, Bakery, Gardge Mangar

Hierarchy in Kitchen

Conclusion

• The presentation that you all saw was the complete copy paste of what I learnt during my industrial training. I have given my best effort to keep up with the right information possible upto my knowledge.

If You have any questions please ask and I hope I’ll be able to

answer you!!!!!

Thank You All !!!!!!!