TQM Practise in Toyota CompanyBy: Ankita, Saloni, Pooja, Taral, Vishal

Evolution of Quality ManagementInspectionQuality ControlQuality AssuranceTQMSalvage, sorting, grading, blending, corrective actions, identify sources of non-conformance Develop quality manual, process performance data, self-inspection, product testing, basic quality planning, use of basic statistics, paperwork control.Quality systems development, advanced quality planning, comprehensive quality manuals, use of quality costs, involvement of non-production operations, failure mode and effects analysis, SPC.Policy deployment, involve supplier & customers, involve all operations, process management, performance measurement, teamwork, employee involvement.

BASIC PRINCIPLES OF TQM

FOUR KEY PRINCIPLESMeasure quality so you can affect itFocus on a moving customerInvolve every employeeThink long term - Act short term

THE CASE FOR QUALITY1 Success of competitors who take quality seriously

2 Rising expectations of customers

3 Quality differentiates companies from the competition

4 Narrowing of supplier bases by quality conscious companies

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5 Growing evidence that growth in market share comes from sustained quality.

6 Cost advantages

7 High cost of catastrophic failure

8 Inspection poor substitute for right first timeTHE CASE FOR QUALITY

SEVEN DEADLY SINS OF TQMFlight to nowhereOne size fits allSubstituting TQM for leadershipInside - Out indicatorsMandatory religionQuality kept as a separate activityTeaching to the testBooz-Allen & Hamilton

Project Quality PlanDefinition

The project quality plan is a documented description of the project management system and must be approved by the AEM, in part to demonstrate his commitment to quality but primarily it is the means by which technical and administrative authorities are delegated through out the project.

All projects shall have quality plan.

Project engineer shall develop and update the PQP..

Preparation of a project quality plan

MANAGEMENT AT TOYOTAToyotas success in global and local markets was through implementation of innovative and path breaking ideas in production floors.People based enterprise culture.Teamwork and Work culture as a major contributor to Toyotas success.Problem solving exercise at end of every session.

PROBLEM AREA IN TOYOTAInitially produced only military vehicles.Faced tough competition from Ford and General Motors.Several Manufacturing In efficiencies.

TQM Practise in ToyotaTPS (Toyota Production System) believed in Just In Time Production.Core principle of Style and Innovation.Create future demand through values and quality.Learning from past experience.

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