tpp task meeting presentation 16apr14
TRANSCRIPT
TPP Task MeetingApril 15, 2014OTS Arlington
THOUGHTS ONSUCCESSFUL TEAMS
IN A CLIENT-CUSTOMER
ENVIRONMENT
People tend to want to work well together; really, they do
Happier workers = better workers = happier workers = you get the pattern
It improves the focus, alignment and performance of an organization*
IT’S KIND OF A BIG DEAL
*Thank you very much, I’ll be here all night, tip your waiters and waitresses.
“We need some blue-sky thinking”– I have no clue“We need to step up to the plate” – One of us is going to do this and it’s not going to be me“Let’s circle back/put it in the parking lot/take it
offline”– Everyone shut up and go back to what I was talking about“It’s basic blocking and tackling”– I played high-school football and those were the best days of my life“It’s just like ‘Good to Great’/’Tipping Point’/’Seven
Habits”– I’ve never read any of these, but neither have you“Let’s identify next steps”– Who is taking the notes during this meeting?
CLEAR ADVICE, CLEARLY STATED
SOME INSPIRATION IS NEEDED
Do you need someone else to empower you?
PONDER THIS A SPELL
Do people want to be missed after they leave?
PONDER THIS A SPELL
Are you asking questions to make sure you know or to
make sure they know?
PONDER THIS A SPELL
Do people want change or are they comfortable with the current level of performance?
PONDER THIS A SPELL
Do people really want to just do what they are told?
PONDER THIS A SPELL
How do you respond when people want to change the
way things have always been done?
PONDER THIS A SPELL
To what degree is trust present in our organization?
PONDER THIS A SPELL
What is the cost of being open about issues in our
organization, and what are the benefits?
PONDER THIS A SPELL
Do we prepare for meetings by “checking in” or “starting
over”?
PONDER THIS A SPELL
Are any of us “on the brink” because we’re overworked or
underappreciated?
PONDER THIS A SPELL
Do our guiding principles serve as decision-making
criteria?
PONDER THIS A SPELL
Do we mentor others within our organization, and do we
do this to instruct or to learn?
PONDER THIS A SPELL
Does our internal culture embrace a questioning
attitude?
PONDER THIS A SPELL
What would we like to accomplish as a team?
THE 3-2 PITCH
SOME OFFICES LOOK LIKE THIS
OTHERS LIKE THIS
THIS IS ACTUALLY SOMEONE’S OFFICE
WHILE OTHERS WORK HERE
THIS IS ACTUALLY OUR OFFICE*
*Not pictured: Mine
I particularly value the following behaviors and skills
in my colleagues…
THE VIEW OF ONE CONSULTANT
You make wise (people, technical, business, creative) decisions despite ambiguity
You identify root causes and get beyond treating symptoms
You think strategically, and can articulate what you are -- and are not -- trying to do with equal skill
You separate what must be done well now from what can be improved later
JUDGMENT
You listen well – instead of reacting quickly – so you can better understand
You are concise and articulate in speech and writing
You treat people with respect independent of their status or disagreement with you
You maintain a sense of calm and poise in stressful situations
COMMUNICATION
You accomplish amazing amounts of important work
You demonstrate consistently strong performance so colleagues can rely on you
You focus on results rather than process
You tend to act rather than wait, and avoid “analysis paralysis”
IMPACT
You learn rapidly and eagerly
You seek to understand the specific needs of the client and their market, customers and stakeholders
You are broadly knowledgeable about business, government, and current affairs
You can contribute effectively outside your direct area of expertise
CURIOSITY
You rework issues to discover practical solutions to difficult problems
You challenge prevailing assumptions when warranted, and suggest better approaches
You create new ideas that prove useful
You minimize complexity, and find time to simplify things
INNOVATION
You say what you think – even if it is controversial
You make tough decisions without agonizing
You take smart risks
You question actions inconsistent with your values
COURAGE
You inspire others with your thirst for excellence
You care intensely about our success
You celebrate wins
You are tenacious
PASSION
You are known for candor and directness
You are non-confrontational when you disagree with others
You only say things about fellow employees that you will say to their face
You are quick to admit mistakes
HONESTY
You seek what is best for the client or the team, rather than what is best for yourself
You are ego-less when searching for the best ideas
You make time to help colleagues
You share information openly and proactively
SELFLESSNESS
Act your way to new thinkingThink out loudLearn everywhere, all the timeSpecify goals, not methodsBuild trustBegin with the end in mind
SOME OVERALL PRECEPTS
Don’t do this
Take controlHave meetingsMentor-menteeThink short termBe questioningMake inefficient
processes efficientProtect information
Do thisGive controlHave conversationsMentor-mentorThink long termBe curiousEliminate entire
steps that don’t add value
Pass information
PUTTING IDEAS INTO ACTION
Think about these questions and ideas in depth on your own
Add some of yours to the mix
Select and address interesting topics to continue these conversations at subsequent meetings
Assess how these conversations can help us to create value for the client
WHERE DO WE GO FROM HERE?
TPP Task MeetingApril 15, 2014OTS Arlington
NOT THE ENDOF THE
CONVERSATION,BUT THE BEGINNING