Case Story / Bertel O. Steen Warehouse / Parts

Bertel O. Steen signs framework agreement with Toyota Material Handling Norway

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“We receive an average of 22 truckloads per week and over 100,000 order lines are picked every month. 40% of the picks are made by using the or-der picking trucks,” warehouse manager Odd Erik Tømte explains. The quality of the picking work is very high. Pick errors are down to 0,12 % and the same is true for injuries. This is extremely good compared to similar companies. We also have a delivery accuracy of just below 100%”.

Facts & figures— 100.000 order lines per month

— 80.000 different articles

— 6BTOptiohighliftorderpickersand2BTReflex reach trucks

Results

— 12 billion NOK turnover 2013

After BOS Logistics signed the framework agree-ment with Toyota Material Handling Norway, the warehouse has acquired six new BT Optio high lift order pickers, in addition to two new BT Reflex reach trucks.

Bertel O. Steen is one of the largest service and trading companies in Norway, with a turnover of al-most 12 billion NOK, last year. The group is best known for its automotive services, which include im-port and sale. The warehouse is located in Fjellbo and handles over 100,000 order lines per month. The 11 000 sq. m warehouse houses around 80 000 different articles. Around 70% of the parts are stored in stock lifts and paternoster, while the rest is stored in narrow aisles and regular racks.

BOS Logistics signed the framework agreement with Toyota Material Handling Norway, following which the warehouse has acquired six new BT Op-tio high lift order pickers in addition to two new BT Reflexreachtrucks.

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TOYOTA MATERIAL HANDLING EUROPE, MANAGING THE TOYOTA AND BT MATERIALS HANDLING BRANDS IN EUROPE

Experiences with many brands of truck

In the past, BOS logistics tried several differ-ent brands of trucks from a number of suppliers. Whenitwastimetoreplacetheexistingfleet,BOSlogistics invited all the major suppliers to submit their offers. The evaluation was based on different criteria where price, service degree, warranties, truck ergonomics and driver comfort played a vital role in the selection process.

Ole Morten Borgsjø, foreman of the racking di-vision and truck responsible, said ”After we had tried the new BT order picker trucks with refer-ence clients, there was no doubt about what truck the drivers wanted.”

When replacing the old trucks, BOS logistics also decided to give up ownership of the trucks by switching to full service lease. Odd Erik Tømte explains. “In the past we had always bought our trucks, but now we wanted to move most of our fleettofullservicecontract,whichwouldgiveusfixed and predictable expenses”. Our operationwill surely change over time and then we will need ahigherdegreeofflexibilityandhereToyotawasabletoofferfarmoreflexiblesolutionsthanotherproviders.

Fleet managementAnother factor favoring Toyota Material Handling asanewsupplierwasthefleetmanagementsys-tem Toyota I_Site which in Borgsjø’s opinion is the best. The Toyota I_Site system gives users fullcontrolof theirfleet,sothat theycanreduceoperating costs and increase safety and produc-tivity. At the same time, it gives the supplier valu-able information about how the trucks are utilized, what expenses are incurred, etc.

Good experience so farOle Morten Borgsjø says that so far they really appreciate the new trucks and adds that the truck drivers especially appreciate the personal set-tings, which are enabled by a simple push of a button.

Bjørn Stensrud of Toyota Material Handling Norway (left) is happy to hear that both Odd Erik Tømte and Ole Mor-ten Borgsjø are highly satisfied with the new BT trucks. Photo: Henning Ivarson