AccreditationThe African Travel & Tourism Association (ATTA)Tel: +44 20 7937 4408 • Email: info@atta.travel • Website: www.atta.travelMembers in 22 African countries and 37 worldwide use Atta to: Network and collaborate with peers in African tourism; Grow their online presence with a branded profile; Ask and answer specialist questions and give advice; and Attend key industry events.

Official Travel Trade Journal and Media Partner to:

The Green Expo - Sustain Our Planet. Sandton, Johannesburg - 10 - 12 April 2014Tel: +27 (0)21 689 3262 • Email: info@thegreenexpo.co.za • Website: www.thegreenexpo.co.zaThree City Events, organisers of The Green Expo, have noted the need for a generally accessible exhibition focusing on sustainability issues appealing to the homeowner as well as the business person. It is with this in mind that The first Green Expo was held at the CTICC in November 2011. The success of this expo led to the launch of the Johannesburg Green Expo to be held in September at the Sandton Convention Centre.

National Accommodation Association of South Africa (NAA-SA)Tel: +2786 186 2272 • Fax: +2786 225 9858 • Website: www.naa-sa.co.zaThe NAA-SA is a network of mainly smaller accommodation providers around South Africa – from B&Bs in country towns offering comfortable personal service to luxurious boutique city lodges with those extra special touches – you’re sure to find a suitable place, and at the same time feel confident that your stay at an NAA-SA member’s establishment will meet your requirements.

The Regional Tourism Organisation of Southern Africa (RETOSA)Tel: +2711 315 2420/1 • Fax: +2711 315 2422 • Website: www.retosa.co.zaRETOSA is a Southern African Development Community (SADC) institution responsible for tourism growth and development. RETOSA’s aims are to increase tourist arrivals to the region through sustainable development, improved regional competitiveness, and effective destination marketing. RETOSA Member States are Angola, Botswana, DR Congo, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, Zambia and Zimbabwe.

The Southern Africa Tourism Services Association (SATSA)Tel: +2786 127 2872 • Fax: +2711 886 755 • Website: www.satsa.comSATSA is a credibility accreditation body representing the private sector of the inbound tourism industry. SATSA members are Bonded thus providing a financial guarantee against advance deposits held in the event of the involuntary liquidation of a SATSA member. SATSA represents: Transport providers, Tour Operators, Destination Management Companies, Accommodation Suppliers, Tour Brokers, Adventure Tourism Providers, Business Tourism Providers and Allied Tourism Services providers.

Seychelles Hospitality & Tourism Association (SHTA)Tel: +248 432 5560 • Fax: +248 422 5718 • Website: www.shta.sc The Seychelles Hospitality and Tourism Association was created in 2002 when the Seychelles Hotel Association merged with the Seychelles Hotel and Guesthouse Association. SHTA’s primary focus is to unite all Seychelles industry stakeholders under one association in order to be better prepared to defend the interest of the industry and its sustainability as the pillar of the country’s economy.

World Travel Market Africa 2014Tel: +44 (0)20 8910 7897 • Email: polly.magraw@reedexpo.co.uk • Website: www.wtmafrica.comSet to be the leading B2B exhibition for Africa’s leisure travel industry, WTM Africa will bring the world to Africa and promote Africa to the world. With significant global reach and generation of over £1.859 million (GBP) worth of business during its London event, WTM is the world-leader when it comes to travel exhibitions. WTM Africa will utilise all the knowledge, expertise and experience of RTE and WTM to ensure that all those important to the African travel industry are represented at WTM Africa.

International Coalition of Tourism Partners (ICTP)Tel: Haleiwa, USA: +1-808-566-9900 • Cape Town, South Africa: (+27)-21-813-5811 • Rio de Janeiro, Brazil: +5521 40428205 • Germany: +49 2102 1458477 • London, UK: +44 20 3239 3300 • Australia +61 2-8005 1444 • HongKong, China: +852 8120 9450.Email: member@tourismpartners.org • Website: www.tourismpartners.orgICTP is a travel and tourism coalition of global destinations committed to Quality Services and Green Growth. ICTP advocates for: sustainable aviation growth; streamlined travel; fair taxation and jobs.

The Safari Awards 2014Tel: +44 (0)1865 989280 • Website: www.safariawards.comWith nominations from over a thousand luxury travel professionals, hundreds of readers of Tourism Tattler, Conde Nast Traveller, Brides and Travel Africa Magazine you can rest assured that any safari business nominated for a Safari Award is amongst the best in its genre. Finalists are amongst the top 3% in Africa and the Safari Award Winners are unquestionably the best, their reputation earned through excellence recognised by people who know what they are talking about.

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JANUARY 2014 03Tourism Tattler Trade Journal

EDITORIAL05 Cover Story - Seychelles06 Article Discussions AVIATION07 Raising the bar for inflight service BUSINESS08 SATSA Market Intelligence Report09 2014 Tourism Trends & Predictions COMPETITION15 Legend Golf & Safari Resort

PUBLISHERTourism Tattler (Pty) Ltd.PO Box 891, Umhlanga Rocks, 4320KwaZulu-Natal, South Africa.Company Reg.No.: 2006/015252/07Website: www.tourismtattler.com

EXECUTIVE EDITOR Des LangkildeTel: +27 (0)32 815 0414 Cell: +27 (0)82 374 7260Fax: +27 (0)86 651 8080E-mail: editor@tourismtattler.comSkype: tourismtattler

Issue 01 (January) 2014

Disclaimer: The Tourism Tattler is published by Tourism Tattler (Pty) Ltd and is the official trade journal of the Southern Africa Tourism Services Association (SATSA). The Tourism Tattler digital e-zine, is distributed free of charge to bona fide tourism stakeholders. Letters to the Editor are assumed intended for publication in whole or part and may therefore be used for such purpose. The information provided and opinions expressed in this publication are provided in good faith and do not necessarily represent the opinions of Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers. Advice provided herein should not be soley relied upon as each set of circumstances may differ. Professional advice should be sought in each instance. Neither Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers can be held legally liable in any way for damages of any kind whatsoever arising directly or indirectly from any facts or information provided or omitted in these pages or from any statements made or withheld or from supplied photographs or graphic images reproduced by the publication.

Adv. Louis Nel

Contents

DESTINATIONS18 Amazing Festivals in Africa EVENTS Visit our website Events Calendar LEGAL24 ‘POPI’ Act - Part 8 TRANSPORT30 Off Road Driving Guide - Part 4 TRADE NEWS Visit our website for daily travel news

04 White Shark Projects04 Avis04 NAA-SA04 Globe Lotter Tours04 BnB Sure04 ComputEasy07 Air Seychelles

EDITORIAL CONTRIBUTORS

MAGAZINE SPONSORS

08 SATIB Insurance Brokers16 National Sea Rescue Institute (NRI)23 PS Shuttle & Tours25 Ecocards26 Savage Jooste & Adams Attorneys27 Kondwana31 SATSA

Destinations: Our selection of Music & Cultural Festivals in Africa for 2014

IN THIS ISSUE

08

Destinations: Our selection of Music & Cultural Festivals in Africa for 2014

18

Competition: Win 2 nights for 2 at Legend Golf & Safari Resort in South AfricaCompetition: Win 2 nights for 2 at Legend Golf & Safari Resort in South Africa

15

Ivo Vegter Martin Jansen van Vuuren

Business: Travel & Tourism Trends for 2014

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cover story2013 is history and as we enter the dawn of a new year, Tourism Tattler looks at the trends that we could expect to shape travel and tourism during 2014 (see pages 10 -13).

We also look at some amazing Festivals that are held annually in Africa and provide the anticipated dates for each during 2014 with hyper-links for more information (see pages 18 - 22).

The final part of our series on Off Road Driving concludes in this edition with tips and advice on off road tyre selection and repair (see pages 28 - 30).

Wildlife conservation and the protection of Africa’s natural heritage will continue to be an important editorial subject in the Tourism Tattler during 2014, and in this edition we feature the erudite columnist and author, Ivo Vegter’s opinion on hunting (see page 14).

In past issues of the Tattler we have regularly reported on the plight of Africa’s rhino population. According to the Wildlife and Environment Society of South Africa (www.wessa.org.za) Rhino Initiative, the current rhino poaching death stats in the country for 2013 is 946, with just 330 arrests associated with rhino poaching having been made.

The arrest figures are a slight improvement against 2012, when 267 poachers were apprehended – this against 668 rhino deaths in that year. In just four years, a total of 2395 rhino poaching deaths have been recorded with 994 arrests having been made over this period – that’s a conversion rate of just 41%!

Solving the rhino poaching scourge is by no means an easy task. There are proponents for legalising the trade of rhino horn (mostly by those who have stockpiles of horn accumulated through natural deaths of rhino), while others favour dehorning, dying or even poisoning the horn to curb the trade (read our article on these options on pages 20 - 21 of the May 2013 edition or at www.tourismtattler.co.za/to-breed-to-dehorn-or-to-poison).

JANUARY 2014 05Tourism Tattler Trade Journal

Some conservationists believe that reducing demand for rhino horn consumption by making it unfashionable in the end-user markets is the way to go, but others argue that the cost of mass marketing would be inhibitive and take so long to change mind sets that Africa’s rhino population would be depleted before this objective could be achieved.

Looking at the table alongside, it’s interesting to make a comparison of political events at the time when rhino poaching escalated from 2008 onwards. South Africa’s president Zuma officially took over from Thabo Mbeki on 18 December 2007 - merely a coincidence?

We trust that you will find the content in this edition to be of interest and hopefully, of benefit to your business. Please do let us know if you have any particular subject that you would like to see featured in future editions of the Tourism Tattler Trade Journal.

Yours in Tourism

Des & Bev Langkilde

EDITORIAL

Tourism Tattler wishes our readers and sponsors a prosperous New Year

21H. (5) No person, company or close corporation employing a tourist guide may allow that tourist guide to drive a vehicle in contravention of subsection (4).Desmond Langkilde - Tourism Tattler Editor

Submitted on 2013/12/19 at 11:31 amMy name is Junior from Krugersdorp in South Africa. I’m studying Tourism at WESTCOL FET. I’m asking if you offer learnership. I love tourism and wish to persue my dream as a provincial tour guide. My contact numbers are: +27 (0)76 378 7845 / (0)79 853 9615. Thank you.Junior - hlubukanidejunior@gmail.com

If any reader can help Junior realise his dream, please do email him or post a comment under the article. Editor.

GUIDINGTourist Guides in South Africawww.tourismtattler.co.za/tourist-guides-in-south-africa

Submitted on 2014/12/14 at 1:49 pm (via email)Any idea where to find proof, ie written legislation stipulating the proclaimed limitation of 8 or 9 passengers a tourist guide may drive?Peter Smulik - www.farandwidetours.com - South Africa

Submitted on 2014/01/02 at 1:37 pm | In reply to Peter Smulik.Hi Peter. The answer to your question can be found in the Tourism Second Amendment Act, 2000 (as published in the Government Gazette – 13 December 2000 – Page 12 – No.21886 – section 21H), wherein it states:21H. (4) No tourist guide may drive a vehicle with a carrying capacity of more than 10 persons and at the same time act as a tourist guide.

Article CommentsArticle CommentsArticle Comments

Congratulations Peter!

Your comment has been chosen as the prize winner for December 2013.

Your prize of a Two Kikoy Sarongs will be delivered to you with the compliments of Livingstones Supply Co – suppliers of the finest products to the hospitality Industry. Editor.

For more information visit:www.livingstonessupplyco.co.za

The winning comment posted on the Tattler website during the month of January 2014 will receive Two Kikoy Sarongs with the compliments of Livingstones Supply Co – Suppliers of the Finest Products to the Hospitality Industry.

The winning comment posted on the Tattler website during the month of January 2014 will receive Win

Comments received on the Tattler website during December 2013.

These colourful Kikoy Sarongs are hand-made in Kenya using quality local materials.

JANUARY 201406 Tourism Tattler Trade Journal

post a comment under the article. Editor.

OUR NEW A330IT’S BIG, IT’S BEAUTIFUL.AND DEPARTS FROM SOUTH AFRICATHREE TIMES A WEEK.For further information please contact Air SeychellesSouth Africa Contact Centre Tel : 011 326 4440 / 4443 / 4388reservations@border-air.co.za

Untitled-1 1 12/11/2013 1:41:58 PM

OUR NEW A330IT’S BIG, IT’S BEAUTIFUL.AND DEPARTS FROM SOUTH AFRICATHREE TIMES A WEEK.For further information please contact Air SeychellesSouth Africa Contact Centre Tel : 011 326 4440 / 4443 / 4388reservations@border-air.co.za

Untitled-1 1 12/11/2013 1:41:58 PMJANUARY 2014 07Tourism Tattler Trade Journal

AVIATION

▲ The exceptional Pearl (business class) service onboard the Air Seychelles’ A330-200.

Getting there is a big part of any traveller’s holiday experience and Air Seychelles is determined that passengers arrive and leave with fond memories, writes

Des Langkilde.

Air Seychelles raises the bar for inflight service

Flying onboard the new Air Seychelles A330-200 is an absolute pleasure, made more so by the friendly and attentive air hostesses and stewards. With ample leg room in economy class seats and Pearl (business class) seats that recline to a fully flat bed, passengers are assured of a restful journey.

And if you’re one of those people who just can’t sleep on flights, there’s the 20-inch TV screen with a wide selection of movies to while away the time.

Air Seychelles was established in 1978, following the merger of Air Mahé and Inter-Island Airways. The highlights of 2012/13 have been:• Synergies and cost savings flowing from its equity partnership with

Etihad Airways;• Operated 180 domestic flights a week;• Expanded its international network launching flights to Abu Dhabi

and Hong Kong with through connections to Johannesburg;• Increased frequencies to key destinations;• Operated daytime flights on Johannesburg route;

• Introduced 19 new codeshare destinations with Etihad Airways;• Took delivery of two A330-200 aircraft.

Air Seychelles has increased its Johannesburg services with an additional weekly flight, bringing return services between the Seychelles and Johannesburg to a total of three per week. The new daytime departures and arrivals enable more convenient connections to Cape Town, Durban, the rest of South Africa and into Africa.

“Johannesburg has performed strongly during a turn-around year for Air Seychelles. We are confident that the additional service, convenient day flight times and increased connectivity across South Africa will see even higher load factors on the route in 2014,” said Air Seychelles CEO, Cramer Ball.

For more information contact +2711 326 4440 or e-mail Cathleen@airseychelles.co.za or visit: www.airseychelles.com

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BUSINESS

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The information below was extracted from data available as at 05 December 2013, by Martin van Vuuren of Grant Thornton.

ARRIVALSThe latest available data from Statistics South Africa is for January to July 2013:

Current period Change over same period last year

UK 245 961 -0.4%

Germany 150 785 12.7%

USA 196 820 3.4%

India 67 096 8.2%

China 86 294 19.3%

Overseas Arrivals (excl same day visitors) 1 438 361 5.0%

African Arrivals 3 981 027 4.1%

Total Foreign Arrivals 5 431 385 4.3%

NB: African Arrivals plus Overseas Arrivals do not add up to Total Foreign Arrivals due to the exclusion of unspecified arrivals, which cannot be allocated to either African or Overseas.

HOTEL STATSThe latest available data from STR Global is for January to October 2013:

Current period Average Room Average Room Revenue Per Available Occupancy (ARO) Rate (ARR) Room (RevPAR)

All Hotels in SA 61.3% R 953 R 584

All 5-star hotels in SA 61.5% R 1 679 R 1 032

All 4-star hotels in SA 61.0% R 916 R 559

All 3-star hotels in SA 61.5% R 765 R 470

Change over same period last year

All Hotels in SA 3.6% 8.9% 12.8%

All 5-star hotels in SA 7.7% 8.4% 16.8%

All 4-star hotels in SA 2.6% 8.6% 11.4%

All 3-star hotels in SA 3.8% 7.9% 12.0%

ACSA DATAThe latest available data from ACSA is for January to October 2013:

Change over same period last year Passengers arriving on Passengers arriving on Passengers arriving on International Flights Regional Flights Domestic Flights

OR Tambo International 4.4% 7.2% -4.1%

Cape Town International -2.6% -2.3% -2.6%

King Shaka International 19.8% N/A -6.9%

BUSINESS

Market IntelligenceReport

WHAT THIS MEANS FOR MY BUSINESS

Data from Statistics South Africa and STR Global continue to show growth, with data from Acsa indicating the impact that the loss in number of flights have on a destination.

The Acsa data highlights the need for affordable and frequent air access to South African destinations.

For more information contact Martin at Grant Thornton on +27 (0)21 417 8838 or visit: http://www.gt.co.za

JANUARY 201410 Tourism Tattler Trade Journal

Tourism Trends & Predictions

According to the UNWTO, tourism demand exceeded expectations in the first half of 2013 with a recorded growth in worldwide tourist arrivals of 5%, while Africa grew by 3.8%. It will be interesting to see how these percentages adjust once participating countries submit their final arrival figures for 2013. Looking to 2014, Tourism Tattler researched a few travel

experts whose crystal ball gazing just might predict how travel trends could shape 2014.

2014

Condé Nast Traveler’s Wendy Perrin predicts the following trends for 2014:

More families will vacation in Africa.

The number of families wanting to take their kids on safari has grown exponentially, and safari operators are meeting the demand by creating more child-focused trips. &Beyond, for instance, recently started a WILDChild program that makes safaris fun and educational for little ones, and lodges across southern and East Africa have been adding family suites. South Africa’s malaria-free game parks are favoured by many families, since the kids don’t need to get shots or take drugs.

Travellers will increasingly choose homes over hotels.

It’s nothing new to want the space, privacy, local flavour, and savings that come with renting an apartment or vacation home. (Indeed, I’ve been selecting the best villa rental agents for eight years now.) In 2013, though, the biggest vacation-rental-market disrupters grew even more disruptive: Airbnb started training its home owners in the art of hospitality, and HomeAway introduced a new site focused on luxury villas. Next year hotels will need to find new ways to keep customers loyal or new services to sell.

Hotels will offer to help you in your personal life.

They’ll try to be a go-to source not just when you’re travelling but when you’re at home too. Last summer Four Seasons offered its Sommelier on Call to help people figure out what wine to serve when entertaining in their home. Mohonk Mountain House, the historic resort in upstate New York that offers meditation programs, recently started a Mindfulness Moment Hotline that anyone can call in a moment of stress if they want to be calmed. More hotels will likely find similar ways to try to stay top of mind among potential customers.

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JANUARY 2014 11Tourism Tattler Trade Journal

BUSINESS

Hotels will become more photogenic.

With luxury travel being redefined as “Instagram-able experiences,” hotels will take a cue from “the world’s first Instagram hotel”—the 1888 in Sydney, Australia—and add unique touches and visual details designed to excite the Instagram crowd into snapping and sharing pics, generating buzz within their social network. More and more properties will also use Instagram to connect with current and future guests, answering questions, troubleshooting, and making recommendations. Engage with a hotel on Instagram and it could get you special treatment.

Hotels will rent you office space (complete with spas and bars).

More and more hotels are renting out work spaces, converting meeting rooms into pop-up offices for use by a growing crop of mobile workers, including Gen Xers and Millennials who are more comfortable not in traditional office cubicles but in Starbucks-like spaces where they can both work and socialize. Marriott recently expanded its Workspace on Demand program and Westin introduced Tangent, while many hotels are catering to 24-hour business travellers in need of “microstays” by renting out rooms on a day-use or even hourly basis.

More hotels will offer free Wi-Fi.

Wi-Fi is a necessity just like running water, and any hotel that charges for it will rethink when they find travellers taking their business elsewhere. The latest luxury hotel group to cave was Rocco Forte Hotels, which announced last month that in-room Wi-Fi is now free. As for cruise lines, Regent Seven Seas plans to offer free Wi-Fi to some passengers starting late next year, Viking Ocean Cruises has promised free Wi-Fi for all on its Viking Star launching in 2015, and Silversea already offers a free onboard service that provides news broadcasts and newspapers to passengers’ Wi-Fi-enabled devices. Several other cruise lines are planning technology upgrades that should make onboard Internet access faster and, if not free, at least cheaper.

You’ll have greater access to comfort when you fly.

With more pay-as-you-go club lounges opening in U.S. airports, with tools like Routehappy to point you to the nicest planes and seats for your route, and with several airlines, including American, letting ordinary passengers (not just frequent fliers) bid for upgrades to first class, comfort in the skies and in airports will be within reach of a greater swath of people.

You’ll look forward to layovers. Seriously.

As mileage-award seats grow scarcer, travellers trying to use their miles for international tickets won’t be able to fly nonstop as often. Since, usually, no extra airline mileage is required to add nights to a layover abroad, many travellers may decide to turn these layovers into stopovers and spend two or three nights en route to or from their main destination, effectively turning one trip into two. Interested in a stopover yourself? European hubs that are relatively easy to book stopovers in using miles are London (Heathrow), Paris (Charles de Gaulle), Zurich, and Istanbul. As for Asia, stopover-friendly hubs for mileage-award tickets are Seoul, Beijing, Shanghai, Singapore, Kuala Lumpur, and Hong Kong.

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BUSINESS

You’ll design itineraries visually, using images as building blocks.

I’m seeing it all over: Peek, a site for finding interesting activities and half-day tours, invites you to create your Perfect Day at the destination you’re headed to by dragging photos of the things you want to do onto a timeline. Mygola has you click on photos of sites, activities, restaurants, and shops, then arranges them on a multi-day timeline, claiming to factor in opening times and best routes. Four Seasons offers Pin.Pack.Go, where you can create a Pinterest board to plan an upcoming trip and a destination expert at the property you’re headed to collaborates with you, pinning insider recommendations to your board.

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Euromonitor’s WTM Global Trends Report identified these emerging travel and tourism trends:

Africa: The Big Five with Little Ones

Child-friendly safaris in Africa are becoming more popular, as more grandparents and children join in with family holidays. Hollywood hits such as Madagascar and the Lion King mean that kids around the world now want to see the ‘big five’ for real. Previously, safaris have been considered unsuitable for youngsters but safaris in Africa now avoid long game drives - which suits kids’ shorter attention spans. Multi-generational holidays in Africa could expand beyond safaris to volunteerism and more sustainable holidays, as well as cruises.

Travel Technology: Mobile Concierge

By its very nature, travel is a mobile activity - so the travel trade is using mobile devices as a sales and customer service channel and have developed mobile concierge services. Travellers now expect real-time answers and greater customisation, wherever they are and at any time, before, during and after the trip. Online travel sales recorded another strong performance in 2012 growing by 8.4% globally to reach US$524 billion. World online travel sales growth is expected to continue steady in the next five years at a 9.5% CAGR.

Global Village: Vacancy on Demand - Chasing the 24-hour Traveller

Hotels are increasingly renting rooms to business and leisure guests for ‘microstays’ during the day. More business guests are seeking day-use rooms for various reasons, including a chance to relax between appointments or flights, or workspaces for meetings at the hotels. Hotels will become ‘offices of the future’, and this is very much likely to become a global trend.

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BUSINESS

Resonance Consultancy president Chris Fair listed these 6 top trends that his firm expects to shape travel in 2014:

Trend #1. Impact of ‘Millennials’

Millennials (18- to 30-year-olds) are of growing importance to the travel industry. They have distinct characteristics, such as: • They’re a more ethnically diverse group than other generations and so are more interested in international travel; • They’re more interested in urban than resort destinations; • They’re more likely to travel in pursuit of favourite interests or activities, and; • They’re more likely to travel with friends in organized groups.

Trend #2. Seniors are unstoppable

Senior Citizens are estimated to comprise 1.3 billion to 1.6 billion people worldwide. Customer service is crucial to this group, and they show higher levels of frustration that result in zero tolerance for poor service. This group travels primarily for rest and relaxation on either short- or long-stay trips, and they favour quieter, less congested destinations.

Trend #3. Rise of Conspicuous Leisure

Defined as “the signalling of social status through consumption of experience rather than through consumer goods,” this group want unique experiences, and not just for the affluent. The preponderance of social media – and with it the widespread sharing of vacation photos with friends, families and colleagues – has fostered this trend. The top five goods and experiences desired by the affluent are: • owning a smartphone; • owning a vacation home; • having the freedom to work from home; • taking vacations to exotic destinations;• taking extended time off from work.

Trend #4. Growth of ‘Creative Tourism’

Creative tourism is travel directed toward an engaged and authentic experience. It’s travel that provides a connection with those who reside in the destination. The creative tourist differs from a cultural tourist in that he or she is active and interacts with the locals.

Trend #5. Strength of Luxury Travel

Luxury travel continues to be a robust segment of the industry There are millions of millionaires, and the number of affluent households is projected to increase from 10.5 million in 2012 to 20.5 million in 2020, in the USA specifically. For all the chat about China, it’s still projected that the USA, Japan and Europe will dominate the luxury travel space until 2020.

Trend #6. More Multigenerational Travel

Another trend with reliable staying power is multigenerational travel. The older the boomers get, the more family travel they’re doing and a lot of that travel is planned around milestone events. This market is about “trading memories, convenience and value.”

On the supply side, destinations have lagged when it comes to providing services and amenities that appeal both to 6- and 66-year-olds, but some cruise lines have taken a leadership position in catering to the multigenerational travel market.

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JANUARY 201414 Tourism Tattler Trade Journal

In defence of a

The outrage about an American hunter, Melissa Bachman, who bragged on Twitter about bagging a splendid male lion, was terrifying to watch. Terrifying, but also deeply troubling on many levels. Emotive outrage and smug judgmentalism are no substitute for rational thought and pragmatic policy,

writes Ivo Vegter.

Every year, game hunters travel to South Africa, pockets stuffed with dollars. Most of them are men, who quietly come and go, leaving behind them R6.2 billion in industry revenue, according to Environmental Affairs minister Edna Molewa.

But when one hunter, an American television host named Melissa Bachman, dared to boast about her wonderful African hunting safari, posing with a dead lion, she got more than she bargained for. Her Facebook page and Twitter feed were over-run with vicious hatemail. She was described as the most hated woman in South Africa. Ricky Gervais was scathing, though cleverly so: “Spot the typo”, he wrote, about her boast, “What a hunt!”

I don’t know Ms Bachman, so I can’t speak for her character. I’ve seen no suggestion that she failed to obtain a legitimate hunting permit, complete with the required CITES documentation. The Maroi Conservancy which hosted her seems legitimate too.

I can’t say I’m a big fan of hunting either. It is quite reasonable to dislike sport hunting, but is it not curious that a perfectly legal hunt justifies crudely insulting a woman in sexist terms? Does this justify the ugly, hypocritical anger? If her hunt was legal, what did she do wrong? Should it be made illegal?

In 1960, there were only three game farms in South Africa. There were only half a million head of game. Changes in the law to permit private ownership of game and commercialise big game hunting coincided with the sea change that we see today: 10,000 game farms, supporting 20 million head of game on as many hectares. By contrast, the government formally protects only 7.5 million hectares as national parks.

The game farm industry employs 100,000 people, which is reportedly three times more than employment in ordinary livestock farms. Income from game breeding stock sold at auction rose almost 15-fold in just six years, from R60 million in 2006 to R864 million in 2012.

Is that mere correlation, or is there some causation at work here?

The knee-jerk reaction of the chattering classes is that you don’t protect animals by killing them. That seems self-evident, but, as Mark Twain said, “It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”

The notion that hunting harms the survival of species, or the environment more generally, happens to be false, and demonstrably so.

Commenting on Botswana’s recent decision to ban professional hunting in

the hope that it would stop poaching, professor Melville Saayman of the North-West University observed: “...the problem is that it is going to have a reversed effect.”

Says Saayman: “Kenya followed the same path. They also banned hunting and currently have a huge game poaching problem, so much so that some of their species face total extinction. The strategy proposed by Botswana is short-sighted and is not going to work. Game numbers will decline and this will have a serious impact on the hunting and game farm industry in the country.”

In Kenya, hunting was banned in the late 1970s, but it has since lost 85% of its wildlife. Go figure.

Bachman’s detractors might brag about “shooting” animals with cameras, but if my safari-company contacts are any guide, most of them are shallow tourists who demand to be driven about in air-conditioned luxury, to see all of the big five in one day, as if that is a more informed reflection of nature than a professional hunt.

South Africa officially considers Bachman a welcome and valued visitor, and rightly so. Even if you disagree, and you arrogantly think you have the moral authority to judge her arrogance, the real story is this. Your smug superiority risks depriving South Africa of tourism revenue and employment. It risks depriving the country of much-needed funding for conservation. It risks reducing the value of our wildlife, which reduces the incentive for private farm owners to breed and protect game. Hypocritical anger is a greater threat to conservation than Bachman’s rifle will ever be.

The image of American Melissa Bachman that sparked a Facebook page and a petition with over 485,000 signers.

Story edited. Read the full article on Daily Meverick at: www.dailymaverick.co.za

CONSERVATION

Lion Killer

JANUARY 2014 15Tourism Tattler Trade Journal

The Tribute Course pays homage to nine of the greatest golf holes ever designed. Recreated here in all their glory, and joined by one of the resort’s own design to form an amazing 10-hole journey round the best short golf holes in the world, the course allows golfers to play these holes at one venue and in the shortest of time.

Legend Golf & Safari Resort is also home to the Extreme 19th Hole - the world’s longest par three which provides every golfer with an unforgettable golfing experience. Accessible only by helicopter, the hole is situated on the top of Hanglip Mountain with a 361 metres shot to the green situated 400 breathtaking metres below the tee.

Encounter the supreme wildlife of Africa including the Big Five with qualified rangers, either in open safari game viewing vehicles or experience the adventure on foot or visit our Wildlife and Cultural Centre, home to the once mythical white lions, now living on purpose-built predator islands. The centre also boasts a disease-free buffalo breeding project, reptile centre and Pedi Village.

Other leisure facilities include two swimming pool, tennis court, Mini Golf, quad-biking, ballooning and helicopter flights, special children’s activity programmes and self-guided bird and tree walks through the botanical gardens.

Central Reservations OfficeTel : +27 (0) 12 361 6303 Fax : +27 (0) 12 361 5674Email : reservations@legendlodges.co.zaWebsite : www.legendlodges.co.za

Note: Read the Terms and Conditions of this competition, which can be downloaded at: http://www.tourismtattler.co.za/wp-content/images/LegendLodges-Legend-Golf-Safari-Resort-Competition-Terms-.pdf

COMPETITION

To enter this competition, simply find the answer to the following question (the answer can be found in the text below) and visit the Tourism Tattler website at: www.tourismtattler.co.za/?p=6540.

“How many metres from Tee to Green is the Extreme 19th?”

The first correct entry drawn after the closing date of 31 January 2014 will win two nights for two adults sharing at Legend Golf & Safari Resort located in the Entabeni Safari Conservancy, with the compliments of Legend Lodges. The prize, which is valued at R12,000 is inclusive of full board accommodation (3 meals daily), 2 game drives and 2 rounds of golf on the Signature Course.

The Legend Golf & Safari Resort is situated within the Big Five Entabeni Safari Conservancy in the malaria-free, Waterberg region of the Limpopo Province of South Africa, just a two and a half hour drive or a 35 minute flight from Johannesburg. Exceptional accommodation, comprising of 240 Resort Rooms, is complemented by Golf Courses, Golf Academy, Extreme 19th Hole, Recreational Facilities and Conference and Banqueting Facilities.

Resort Rooms, consisting of four or five individual bedrooms linked by walkways, offer accommodation of unmatched, timeless elegance. Panoramic views are enjoyed through large picture windows while glass sliding doors lead onto a secluded outdoor patio.

At the heart of the resort is Africa’s most innovative golf course: the world’s first course designed by 18 of the planet’s top golfers. The Signature Course combines the design talents and strategic knowledge of the golfing stars from all corners of the globe – a place where great golfing memories are relived and legendary stories begin.

Legend Golf & Safari ResortLegend Golf & Safari ResortWin

WINNER OF THE ENTABENI SAFARI CONSERVANCY HANGLIP MOUNTAIN LODGE COMPETITION FROM THE NOVEMBER 2013 EDITION

CONGRATULATIONS to Nadine Williams of Durban Tourism, in Durban, South Africa. Nadine has won two nights for two adults sharing at Hanglip Mountain Lodge located in the Entabeni Safari Conservancy, with the compliments of Legend Lodges. The prize is valued at R11,800.00.

Legend Golf & Safari Resort2 Nights for 2 at

www.legendlodges.co.za

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JANUARY 201416 Tourism Tattler Trade Journal Advertisement sponsored courtesy of Ogilvy & Mather / Tourism Tattler as a service to the travel trade.

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JANUARY 2014 17Tourism Tattler Trade Journal

JANUARY 201418 Tourism Tattler Trade Journal

Hosted by Molepolole’s Kgari Sechele Museum, this annual festival is commonly called Kwa-ga-Mmakgosi for its fun-filled days of diverse cultural festivities in music and dance, traditional Bakwena food varieties, attire and folk culture celebrations.

The Dithubaruba cultural festival demonstrates the lifestyles and customs of the traditional cultures of the Bakwena nation and it is used to promote and appreciate the diverse cultural practices in Kweneng District while also accommodating other ethnic groups, such as South Africa, to also share their culture. The festival is characterised by different genres of music, the commonly known Setswana music dikhwaere takes centre stage.

At the 2013 festival, groups Sekepe from Kopong and Kaudwane’s Matsubutsubu were the only two groups that battled it out to win the spectators’ affection. With Dipela tsa ga Kobokwe and Machesa entertaining the guests with phathisi, one group from South Africa called Bafokeng Arts Theatre nearly stole the show from the locals with their tsutsube traditional dance until Stampore rescued them as he took to the stage with his guitar.

For more information visit www.botswanatourism.co.bw

Here’s Tourism Tattler’s selection of amazing music and cultural festivals taking place in Africa during 2014 and should be in every tourists travel destination bucket list of unique experiences.

Amazing2014

FESTIVALSin Africa

Dithubaruba Cultural Festival 31 August - 01 September 2014

BOTSWANA

DESTINATIONS

JANUARY 2014 19Tourism Tattler Trade Journal

Timkat, which means baptism in Amharic, is the Ethiopian Orthodox Tewahedo Church’s celebration of Epiphany*, which represents the baptism of Jesus Christ in the Jordan River by John the Baptist. The Timkat celebration in Gondar is considered the most colourful, vibrant festival of the year.

While the Epiphany is celebrated all over the world, Timkat (also spelled Timket, or Timqat) is unique in its approach. On the eve of Timkat, the tabots, or sacred replicas of the Ark of the Covenant (containing the Ten Commandments), are wrapped in luxurious cloth and placed on the head of a priest to be carried out of the church in procession with the clergy. The pilgrimage ends just outside of the city at Fasilides’ Bath, whereupon a Divine Liturgy is celebrated around 2am.

[*Editor’s Note: Epiphany celebrations vary. Eastern Orthodox Christians know the Epiphany as the baptism of Jesus Christ, whereas Western Christians celebrate the Epiphany as the recognition of the divinity of Christ by the Magi.]

For more information visit www.tourismethiopia.gov.et

Timkat. Gondar 19 January 2014

ETHIOPIA

AfrikaBurn is the spectacular result of the creative expression of participants who gather once a year in the Tankwa Karoo region of the Western Cape, to create a temporary city of art, theme camps, costume, music and performance.

AfrikaBurn’s aim is to be radically inclusive and accessible to anyone. The touchstone of value in this festival culture will always be immediacy: experience before theory, moral relationships before politics, survival before services, roles before jobs, ritual before symbolism, work before vested interest, participant support before sponsorship.

Nothing is for sale but ice at the event. Nothing. There are no vendors, no advertising or branding. It just doesn’t fit in. It’s not even a barter economy – it’s a decommodified zone with a gift economy that’s about giving without expecting anything in return.

For more information visit www.afrikaburn.com

AfrikaBurn28 April - 04 May 2014

SOUTH AFRICA

JANUARY 201420 Tourism Tattler Trade Journal

DESTINATIONS

Also known as ‘the Great Dance’, Gule wamkulu is performed at the request of the village headman on the occasion of funerals of village members, puberty initiations, and the installation of chiefs and is part of the legacy of royal ritual inherited from the Chewa past. Gule wamkulu is today an essential feature of the Chewa countryside and has been recognized by UNESCO as a Masterpiece of Intangible Heritage. For more information visit www.visitmalawi.mw

Chizangala – Gule wamkuluJune 2014

MALAWI

The origins of the Festival International Madajazzcar dates back to October 1988, when a jazz club is created within the French Alliance of Tananarive (AFT), at the initiative of a trio of young jazz enthusiasts Malagasy doctors: Dr Allain Razakatiana Dr. Bruno and Dr. Henri Razafindrakoto Rakotondrabe. They were joined in 1989 by the late Dr. Hervé Razakaboana, who was also chairman of the jazz club AFT. The foundation of this jazz club AFT is the step that sealed the revival of jazz Malagasy, which already had decades of existence and creativity, contributing to one of Madagascar the first African country, with South Africa and Cameroon, to have a dynamic and talented musicians jazz scene.

For more information visit www.madajazzcar.mg

Madajazzcar 01 - 12 October 2014

MADAGASCAR

Nine days of free music without borders. The 12th edition of a festival attracted 2.5 million viewers of all ages, who came to celebrate the world’s best artists and Morocco.

For more information visit www.festivalmawazine.ma

Festival Mawazine Rythmes Du Monde30 May - 07 June 2014

MOROCCO

“Umoja” is a Swahili word which means “unity”, is the main theme of the festival. An artistic and cultural extravaganza that uniquely touches the spirit of the community, the Umoja Fest has historically been the most unifying celebration in the community, bringing people of all ethnic backgrounds together for a celebration of culture, education, social festivities and networking. Event highlights include the African Heritage Parade, Children’s Day, African Drum & Dance, Jazz, Soul, Reggae, Spoken Word & Poetry, Hip-Hop Fest, Basketball Tournament, Fitness Demonstrations, Gospel Fest, Voter Registration, Vendor Marketplace & Community Resource Fair.

For more information visit www.visitmozambique.net

Umojafest 26 - 28 October 2014

MOZAMBIQUE

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•

JANUARY 2014 21Tourism Tattler Trade Journal

DESTINATIONS

The 11th edition of the SAKIFO music festival takes place on the site of the White St Pierre Ravine in Reunion.

Since 2004, SAKIFO has provided music fans with everything they want, hence the name Sakifo, which means “enough” in the Reunion Creole language.

For more information visit www.sakifo.com

SAKIFO Music Festival23 - 25 May 2014

REUNION

The 5th edition of the Seychelles International Carnival of Victoria will once again become a focal point for representatives from the world’s most famous carnivals who will be invited to the islands to take part in this exciting international event.

Promising to be the focus of international as well as local attention, the Seychelles International Carnival of Victoria will feature a procession of colourful floats representing the various participants’ national carnivals, as well as a raft of other dedicated activities all of which will fall under the carnival’s theme.

For more information visit www.seychelles.travel

Carnaval International de Victoria25 - 27 April 2014

SEYCHELLES

Founded in 1994, Oppikoppi (derived from the Afrikaans “op die koppie” or “on the hill”) is South Africa’s single largest music festival with attendance topping 20,000 revellers in 2012. The inaugural event primarily featured South African rock ‘n’ roll bands, and has since expanded to include a myriad of genres including hip hop, jazz, EDM, metal, soul, and kwaito—a purely South African spin on house music, remixing tribal rhythms to create the beats for inimitably danceable songs.

For more information visit www.oppikoppi.co.za

Oppikoppi Festival07-09 August 2014

SOUTH AFRICA

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JANUARY 201422 Tourism Tattler Trade Journal

•

Dubbed as ‘the Friendliest Festival on the Planet’ the 11th edition of Sauti za Busara 2014 will feature around 30 music groups representing the best in African music (and its Diaspora) over 4 nights in historic Stone Town.

For more information visit www.busaramusic.org

Sauti za Busara Festival13 - 16 February 2014

TANZANIA, Zanzibar

The Marula festival, known locally as ‘Emaganwini’, begins when the fruit is harvested by women and children in February. The ripe fruit is used to make Marula beer, the traditional toast of the festival. The royal family is the first to sample the brew and only after they take the first drink is the rest of the nation permitted to drink and celebrations begin. The largest single celebration is held at the royal residence of Ebuhleni, where the royal family join the nation in traditional song and dance..

For more information visit www.thekingdomofswaziland.com

Marula Festival17-19 February 2014

SWAZILAND

Kampala comes alive as a vibrant and eventful city when an unparalleled feast of music, dance, theatre, film, and visual arts from renowned and upcoming artists are staged for 7th edition of the Bayimba International Festival of the Arts.

For more information visit www.bayimba.org/bayimba-festivals/bayimba-international-festival

Bayimba International Festival19 - 21 September 2014

UGANDA

HIFA is a 6-day annual festival and workshop programme that showcases the very best of local, regional and international arts and culture in a comprehensive festival programme of theatre, dance, music, circus, street performance, spoken word, visual arts. HIFA has come to be seen as an important symbol of something positive about Zimbabwe, unifying socially and culturally disparate groups of Zimbabweans at a time of ideological conflict and political uncertainty bringing huge audiences together to celebrate something positive – the healing and constructive capacity of the arts.

For more information visit www.hifa.co.zw

Harare International Festival of the Arts 29 April to 4 May 2014

ZIMBABWE

DESTINATIONS

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•

JANUARY 2014 23Tourism Tattler Trade Journal

JANUARY 201424 Tourism Tattler Trade Journal

HOSPITALITY

Metal keys with a jagged row of teeth are becoming increasingly rare as technology improves. In locations as diverse as hotels and office buildings, people are using key cards instead of traditional keys. There are four types of key card systems: holecards, bar code cards, magnetic strip key cards and radio frequency identification (RFID) cards. Each type offers simple use, with some providing more security than others.

Key card systems operate on the relationship between a plastic card and electronic access control locks. Each card is programmed to respond to a particular key card reader, a lock or a set of locks. An individual key card is programmed by a computer with a unique electronic signature. If stolen, magnetic strip cards and RFID cards can have the signatures changed, adding security protection from theft.

Holecards are the earliest type of key card systems. In 1975, inventor Tor Sornes devised a system that would punch a series of 32 holes into a plastic card. The card would correspond to a lock and would open a door when it was inserted into a slot in the door. As technology increased, this key card security system fell out of favour because of its coding limitations, the labour involved in production and its fragility.

Bar code cards were the next innovation in key card technology. In this type of key card system, an individual bar code is created to correspond with a particular lock and is printed on a card. The code is exactly like the bar code found on many products sold in stores. When the bar code is held under an electronic scanner, it unlocks the corresponding door. This key card type lost popularity when magnetic strips became more readily available, because bar codes could be forged and the electronic reader easily fooled.

Magnetic strip key card. This type of card is much more difficult to forge than holecards and bar codes, providing an added layer of security. The card looks like a credit card with a thin metallic strip on the back. The card is swiped through a scanner like a credit card, and it opens a corresponding door because of the electronic signature on the card. The strip’s contents are compared to those either stored locally in the lock or those of a central system. Some centralised systems operate using hardwired connections to central controllers while others use various frequencies of radio waves to communicate with the central controllers. Some have the feature of a mechanical (traditional key) bypass in case of loss of power.

Keycard door locks are frequently used in hotel and guesthouse rooms as an alternative to mechanical keys, but are you aware of the different types of keycards available?

ExploringKeycard Locks

Some models of card locks found in hotels use batteries. When the batteries fail the lock will fail safe, meaning that the lock stays open and therefore the door can be opened without the keycard. It is also possible to design the lock to fail secure, causing the door to stay locked when power is lost.

RFID key card systems are a more recent form of technology than holecards, bar code cards or magnetic strip cards. RFID cards have a radio sensor chip embedded inside the card. When brought into close proximity of a correspondingly programmed reader, the door unlocks. The technology used by this type of card includes microchips and radio technology, so it is considered the most difficult to forge and provides the highest level of security.

SUBSTRATES

For the environmentally conscious, keycards can be procured in a variety of substrates other than PVC plastic.

Biodegradable plastic cards contain additives that ensure that the plastic breaks down when disposed of in a fertile environment such as a garden compost heap, waterways or where other materials are biodegrading.

Wood keycards are one of the most visible green initiatives available to hoteliers today. By switching their keycards to biodegradable wood, hotels can reduce their harmful waste dramatically; while at the same time enrich the soil at waste disposal sites.

Recycled plastic cards have a PVC content ranging from 25% to 100%.

PLA cards are manufactured using renewable resources like corn.

Paper cards are available at ISO compliant thicknesses of up to 760 microns. These cards will meet most of the requirements of a plastic card.

PRINTING

An added benefit of keycards is that they can display printed logos and advertising messages - an ideal way to bring your guests attention to other amenities and facilities within the hotel. The keycard can also be a source of additional revenue by selling advertising to tourist attractions in the area of operation.

For more information, visit www.ecocards.co.za or telephone +27 (0)11 314 7080 or email sales@ecocards.co.za

EcoCards Unit 1, Krohne Building, No. 8 Bushbuck Close, Sage Corporate Park South, Midrand

Phone: +27(0) 11 314 7080 • Fax: +27(0) 11 314 7082Email - sales@ecocards.co.za • www.ecocards.co.za

... your guests will notice!

CUSTOMISED

KEY CARDSHOTELCUSTOMISED

KEY CARDSHOTELCUSTOMISED

HOTELCUSTOMISED

KEY CARDSHOTELKEY CARDSHOTEL

EcoCardsPVC & Earth Friendly Cards

EcoCards

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JANUARY 2014 25Tourism Tattler Trade Journal

JANUARY 201400 Tourism Tattler Trade Journal

LEGAL

This section makes it quite explicit that personal information (‘PI’) may only be processed by a responsible person (‘RP’) who has notified the Information Protection Regulator (‘IPR’) in terms of sections 50 to 54 (Chapter 6).

It means that before processing PI, the party intending to do so, must submit notification to the IPR which must contain the following information (This is a ‘once off’ requirement and it is recorded in a register with the IPR):

Disclaimer: This article is intended to provide a brief overview of legal matters pertaining to the travel and tourism industry and is not intended as legal advice. © Adv Louis Nel, BENCHMARK, January 2014.

• Name and address of RP• Purpose of the processing• Description of categories of date subject (‘DS’) & PI/categories of PI• Recipients/categories of recipients to whom PI will be supplied• Any intended transborder flow of PI• Security measures to be implemented by RP (see ‘accountability’).

There are limited exemptions to the above notification requirement e.g. by notice by IPR; to detect offences; public registers.

The RP must also convey the following to the DS prior to collecting PI and it would be good practice to retain a record that this has been communicated to the DS in the form of some kind of acknowledgement which can be e.g. in the T&C of the business:• PI being collected• Name and address of RP• Whether or not the supply of PI by DS is voluntary or mandatory• Consequences of failure to provide the PI• Any law authorizing or requiring the collection of PI• Further information such as recipients/categories of recipients to

whom PI will be supplied; nature or category of the PI; the DS’ right to rectify PI.

The RP is exempt from this requirement if:• It has compiled and lodged a manual as required by PAIA (The

Promotion of Access to Information Act) and the above information is contained in the manual

• DS has consented to non-compliance.

– PART 8 – PRINCIPLE #6

OPENNESS

The NEW‘POPI’ aka

O F P E R S O N A LINFORMATION ACT

P R O T E C T I O N

Debt collection. Cashflow is the lifeblood of any business - bad debts threaten viability. SJA assists, from issueing summonses to executing judgements.Contact: tinal@savage.co.za

Property. Specialising in Sectional Title and Game Lodge development conveyancing matters.Contact: marleeng@savage.co.za

Personal Injury. SJA’s specialist departments have many years of experience with the Road Accident Fund and this area of the law.Contact: robh@savage.co.za

Commercial. Registration of companies, trademarks & searches. Drawing up of contracts - leases, sales of business, joint ventures, partnerships & franchises.Contact: jonathanh@savage.co.za

Commercial. Corporate Advisory Services, Liquidations, Commercial Contracts, Company Registrations and Intellectual Property Law. Contact: hennies@savage.co.zaLabour and Administrative Law. Specialising in Labour Law as well as public and private partnerships in the environmental context.Contact: mariuss@savage.co.za

Johannesburg: Pretoria:(011) 325 0830 (012) 452 8200E-mail: info@savage.co.za

Liabilities. Specialising in Professional Indemnity, Insurance Law, Travel and Tourism liability.Contact: waynef@savage.co.za

www.savage.co.za

JANUARY 2014 00Tourism Tattler Trade Journal

JANUARY 201428 Tourism Tattler Trade Journal

Tyres are pushed to their limits when off-road, vehicle owners want a comfortable ride, handling as well as low noise under all conditions, in addition to puncture resistance, grip and flotation.

The following educational resource is reproduced with acknowledgement to Nissan South Africa and is published as a four-part series. Part 1 (October edition), covered a general familiarisation on 4x4 terminology. Part 2 (November edition)

dealt with vehicle recovery and Part 3 (December edition) with Terrain Crossing.

A Guide toOff Road Driving

TyresPART 4••••• ••

There Are Three Main Categories of Off-Road Tyres:

• Highway Terrain (H/T).• Mud Terrain (M/T).• All Terrain (A/T).

All Terrain tyres offer a compromise between on and off-road ability, Mud Terrain tyres work best in more arduous off-road conditions whilst the Highway Terrain tyres are more suited to tarred or gravel roads. Most 4x4s are used as the main form of transport and do not regularly go off-road, so manufacturers tend to fit Highway Terrain tyres as original equipment.

Radial-ply tyres have parallel fabric casing cords that run from one side of the tyre

transport and do not regularly go off-road, so manufacturers tend to fit Highway Terrain tyres as original equipment.

Radial-ply tyres have parallel fabric casing cords that run from one side of the tyre

JANUARY 2014 29Tourism Tattler Trade Journal

TRANSPORT

to the other radially, making them more flexible. They also have layers of steel fabric running around the inner circumference just under the tread known as breaker belts. These steel belts ensure less tread movement under conditions of braking and acceleration and the flexible sidewalls ensure better tread

contact when cornering. These days many manufacturers

use light truck (LT) sidewall technology to make

the sidewalls more puncture resistant.

The radial cords running from bead to bead reduce inner deformation in the shoulder and sidewall areas.

One should check the ply rating, higher ply ratings tend to indicate that the tyre will be more resistant to stone damage and sidewall p e n e t r a t i o n . Tread depth is important as well, whilst less depth equates to less movement when cornering and braking, a

deeper tread gives a better overall ride

and is less resistant to tread area punctures.

and the flexible sidewalls ensure better tread contact when cornering. These

days many manufacturers use light truck (LT) sidewall

technology to make the sidewalls more puncture resistant.

The radial cords running from bead to bead reduce inner deformation in the shoulder and sidewall areas.

One should check the ply rating, higher ply ratings tend to indicate that the tyre will be more

Tread depth is important as well, whilst less depth equates to less movement when cornering and braking, a

deeper tread gives a better overall ride

and is less resistant to tread area punctures.

The Load Index

An internationally recognised numerical code indicating the maximum load expressed in kilograms that a tyre can carry at a speed specified in km/h indicated by the speed rating symbol. Speed Symbol Tyres are

specified with speed ratings indicated by a speed symbol.

Aspect Ratio

This is the ratio between the tyre’s height from bead to crown and its width from side-wall to side-wall shown as a percentage (%).

JANUARY 201430 Tourism Tattler Trade Journal

TRANSPORT

Bead. The bead is section of a tyre that comes into contact with the wheel rim. Tyre beads are made of high-tensile steel and anchor the tyre to the rim. Bead locking rims are very useful when operating with tyres at low pressures. The locking bead keeps the tyre in position on the rim, stopping it from moving around or separating.

Flotation. Flotation describes the tyre’s ability to stay on top of a surface and not sink in. This is achieved with a larger contact surface and low pressure and is used when driving on sand.

Footprint. This describes the area of tread that is in contact with the terrain.

Shoulder. This is the area on a tyre the area where the sidewall and tread meet.

Side-Wall. This describes the side section of the tyre extending from the bead to the shoulder.

Tread. The patterned surface made up of cleats or lugs which form a tread pattern. This part of the tyre comes in contact with the terrain. Tread patterns give an indication of their application and are recognisable between the A/T, M/T, and H/T types.

Tyre Tips

Equipment• Take a tyre repair kit.• A compressor or pump is essential.• Always have a tyre pressure gauge.

Incorrect pressures damage tyres.• Fit metal valve caps with O-Ring seals.

MaintenanceInflate to the manufacturer’s recommendation and regularly check tyre pressures.Inspect your tyres and check the balance and alignment after a trip.Rotate tyres as recomended by the manufacturer.

Deflation and Pressure:• Deflation improves flotation when driving

on sand or mud.• It results in a larger footprint and improves

traction.• Deflation will reduce ground clearance.• A deflated tyre may come off the rim (de-

bead).• Hot tyres reflect inaccurate pressure

readings.• On rocky terrain, slight deflation allows

the tyres to absorb shock and mould around rock surfaces giving better grip.

• A softer sidewall is also less prone to sidewall penetration.

• Re-inflate tyres as soon as conditions allow.

• Avoid wheel spin with deflated tyres.

JANUARY 2014 31Tourism Tattler Trade Journal

Find a Business Travel Partner Fast

Whether you are looking for a Destination Management Company, a Professional Conference and Event Organiser, an Airline, a Shuttle Service, Car Hire or City and Safari Lodge Accommodation, SATSA members are just a click away - right on your desktop in fact.

Besides the member search function, the SATSA Widget will also keep you updated on local travel trade news, events and topical information relating to the region.

By doing business with a SATSA member, you’ll have peace of mind knowing that your selected travel trade partner in southern Africa adheres to strict annual compliance criteria in terms of legal, financial and insurance credibility. And you’ll find it reassuring to know that our members are Bonded* to cover advance deposits against your booking.

For more information visit:www.satsa.comor contact:086 12 SATSA (72872)E-mail: membership@satsa.co.za

Download the SATSA Desktop Widgetwww.satsa.com/widget/widget.html

* The Southern Africa Tourism Services Association (SATSA) is the only inbound tourism NGO to have established a Lost Advances Fund whereby members, and clients of members, have access to a measure of financial protection to cover forward booking deposits in case of the involuntary liquidation of a member. We call this SATSA Bonded (Terms and conditions apply).

Full WYSIWYG EditorJust copy & paste, or type whatever you want just as you would using a Word document. Includes HTML editor.

Each page allows for custom meta tags, page title, description and keywords to improve mobile SEO.

Each page has a mobile simulator so you can see your published results in real time.

Google Maps is built-in - you just add the address.

Receive messages from vistors directly into your inbox with the preconfigured web mail form.

Use the coupon template to change colours, text, images, borders or create your own custom coupon.

With the image Manager you can easily upload images, view images and delete images. No need for FTP.

Pick a colour from the drop down colour chart, or enter your own custom colour.

No need to FTP files. Your mobile website updates instantly as soon as you click the publish button.

Selection of Social Media buttons and Tap-to-Call.

Track and monitor your mobile website traffic with Google Analytics.

All pages are built in PHP and optimised specifically for mobile devises for faster page navigation.

Visitors to your mobile website will be able to find pages fast and easily on Tablets and Smartphones.

Web pages are fully customisable, such as backgrounds, menu buttons, images, text, colour, etc.

Easily add patterns and grids to background colours and images.

Meta Tag Section

Mobile Simulator

Google Maps

Integrated Web Mail Form

Coupon Page

Image Manager

Colour Chart Selector

Social Media Buttons

Google Analytics

PHP Optimised Pages

Fast Page Navigation

Fully Customisable Pages

Add Patterns to Backgrounds

Update

Get More Travel EnquiriesMost travel searches are done on mobile devices, and you need to be ready with a fast loading site that connects you to your customers. Now you can create your own mobile site quickly and cost effectively.

www.tourismtattler.com/mobile-website-builderGet Started Now: