totally integrated software solution (version3.1)

Designed to Perform with

TOTALLY INTEGRATED SOFTWARE SOLUTION

PRODUCT OVERVIEW

A cloud-based environment that provides a simple solution and integrates into your business, manage data easily.

TISS with its cloud-based engine offers a highly mobile business solution that provides iterative data processing via the internet. This significantly assists a business or organisation in replacing their traditional business management software and avoids expensive overheads like software installation, dedicated and specific hardware requirements and the cost of a physical team at the client’s location to install it. Our TISS cloud-based software provides a remarkable online solution which doesn’t require installation or extra hardware - all you need with TISS is an internet connection.

Most business solutions are centred around one outcome, either as an inventory management system, staff management system or a client management system. TISS with its sophisticated network of services on a cloud-based environment provides a simple solution that easily manages data.

TISS is a modularised system that easily integrates with a range of financial based software solutions, yet TISS integrates not only on the invoicing level like it’s competitors but offers a full integration involving company data such as clients information, product information, staff information and many other critical data outputs.This biggest point of difference for TISS is that it not only integrates with other softwares but also has the capability to co-ordinate and control other hardware with a PLC through an advanced API integration bridge.

As a part of evolution, TISS is currently being developed with a model that consists of a local on-premise caching server specifically designed to support setups with non-reliable internet connection.

The simplest way to collect, manage and action your business needs in real time.

Document Name: TISS_Overview | Document Version: V3.1 2 / 24

Copyright TISS Technology PTY LTD © 2015 ABN 81 606 604 200

Sales Field Force Management

Time Sheets Depending on the tasks allocated to the employees, their time-sheets are auto-generated. Employees can further edit the time-sheets they require and submit to Management for approval. Management can further accept or reject the time-sheets which can later be viewed by Accounts.

Call Cycles All Sales Staff are allocated daily / weekly / monthly tasks to visit a store in their territory. This allocation can be controlled by the staff member themselves or their Managers depending on the setup of allocations.

Store Reports As a part of each task allocated to employees, they can generate reports showing additional information about their store visit. All store reports can be viewed by senior management for further analysis and targeted marketing.

Quick Facts

● Task Management & Allocation ● To Do Lists & Reminders ● Appointment Management ● KPI Management ● Timesheet Management ● Store Reporting with picture evidences ● Integrated Exchange Email ● Mobile App to get client sign off on delivery



Sales Field Force Management - My Day

Store Visit



Customer Relationship Manager (CRM)

Centralised Client List All the client files created in TISS are automatically synced with Xero, hence staff members need only to enter client data once and they automatically populate.

Customer Service and Support Whenever a client calls in for support just like a normal call centre, staff members can open client files, add notes or leave a message for another Customer Relationship Manager to give them a call back.

Tracking Activities of a Customer All client communications and activities in TISS are logged allowing Sales Representatives to open the communication log and obtain a summary of all orders raised by a particular client or review any messages left by a particular client to call back.

Managing Customer Proposals All clients added in TISS can sign up to the customer proposals by the sales reps. Once the price tiers are decided, the sales reps can create a custom customer proposal and email it to the client to verify and digitally except in less than 5 minutes.

Quick Facts

● Contact Management ● Opportunity Management ● Lead Management ● Convert leads to quotes ● Client order history, order management and product catalogue ● Communication can be managed by an internal chat client



Customer Relationship Manager



eCommerce Solution

TISS eCommerce features such as maintaining an order history; different types of shopping carts to different entities; promotions based on client groups or geo-locations and also processes the order throughout its life-cycle. It even supplies sales reports and trends to senior management.

Unique Shopping Carts TISS doesn’t just have a standard shopping cart. It provides a unique shopping cart that allows users to raise different types of orders depending on the privileges set for the users by Account Managers or Administrators.

Sales Trends and Reports Managers or employees have a dashboard that shows them real-time graphs on sales categorised by different criteria to track sales. They can also generate and export PDF reports for the same.

B2B eCommerce management With features like distributors or wholesaler management and rebate managements. Clients can be automatically signed up for custom rebates based on their purchases made in the system. The clients can also use the system to manage their sales to their clients if they are authorized to be distributors to the system. This can be linked directly with the automated customer proposal signed upfront.

Quick Facts

● Managing multi-tiered product pricing ● Product catalogue and a detailed Shopping cart ● Promo-codes ● Freight tracking ● Real Time orders status ● Provide Proof of Delivery ● Direct Bank Integration ● Paypal Integration



eCommerce Solution



Inventory & Warehouse Management

Stocktake Logistics Management, at a click of a button, can request all company warehouses across the country to conduct a stocktake of their inventory and submit their reports, accordingly.

Interdepartmental Transfers Manage stocks levels between warehouses, Logistics can request transfers of goods from one warehouse to another.

Imports TISS is versatile enough to process everything related to imports from initial request for a quotation from an overseas supplier, and liaising with freight companies to delivery of goods locally in the warehouse. It even processes payments and invoices in different currencies. All transactions are logged real time into Xero removing the need for finance staff to manually enter supplier invoices or map payments to a supplier invoice. Barcode Scanning and Delivery Automation To ensure ease of use and maximize the data aggregation capacity of the software. The phone app provides features like barcode scanning where the picking staff or the freight handling personnels can scan the barcode labels from the pallets and process them accordingly. Also it encases features that enable delivery drivers to accept signatures of customers as proof of delivery. Quick Facts

● Support for multiple warehouse ● Inventory Management ● Stocktake and Reporting ● Import & Export



Inventory & Warehouse Management



Order Processing & Logistics Management

Order Processing Depending on the geo-location of the delivery address, TISS sends the order to the nearest warehouse for processing and tracks the order in the warehouse till it is picked and packed.

Bird’s eye view of how orders are processed in TISS after being created by customers or sales reps -

Liaising with Freight Companies Depending on the content of the order, type of client, delivery address and few other criteria, TISS decides the freight company and lodges an order in their system with all necessary comments.

Order Tracking For a better client experience, instead of giving clients a tracking number or a link to freight provider’s site, TISS generates all the available information from the freight provider including delivery signatures or real time status and shows it to the client for their reference.



Order Processing & Logistics Management

Driver’s Daily Task List Logistics Manager can allocate delivery of any specific order to a delivery driver and populate all tasks for the day.

Delivery Status Driver’s update activities performed for allocated tasks. This can involve flags such as, picked up from warehouse for delivery or ‘on hold’ status. On delivery, the driver can request the recipient to sign for delivery and the POD is available for review online.

Quick Facts

● Manage Shipping Providers ● Manage Domestic Shipping between Warehouses ● Managing International Shipping for raw materials & finished Products ● Track & Trace ● Proof of Delivery



Manufacturing & Equipment Control

TISS provides a comprehensive production management and maintenance scheduling system making it a truly complete manufacturing business management solution.

Production Log Real-time status of each production line is logged and displayed with an ETA for completion of the current job.

Automated Production Scheduling Production targets are set by TISS via intelligent tracking of orders, inventory status and current manufacturing load. Production lines are completely automatized based on pre-set par-levels in the system to maximise efficiency.

Machine Maintenance Regular maintenance of machines is ensured through scheduled reminders for each individual machine in the production line.

Staff Induction TISS with an elaborate induction module has series of videos and pdf resources that the managers give access to staff on their first day at work. This induction allows the staff to go through a whole training module to understand everything from how to use TISS and the machines to the safety precautions they should be taking while working on the factory floor.

Quick Facts

● Processing order to generate requirement for manufacturing ● Talking to all the machines to control manufacturing load ● Machine Management Hub to control each machine's operation ● Managing task-lists for workers controlling the machines ● Remotely monitor and adjust production



Manufacturing & Equipment Control



Administration & Reporting

TISS has a robust reporting and administrative section which records and displays on-command, an exhaustive variety of reports corresponding to customers, staff members, conversion ratios, sales and even has a functionality to save favourite reports and to schedule email reports at regular intervals.

Administrative Module

Administrative module is the heart of the system configuring the whole TISS platform. It includes administrative features for business perspective from adding users (staff and clients), freight charges configurations, product bill of material creation to the technical nuts and bolts like the settings around API keys for all integrations and even the theme selections for changing the look-n-feel.

Reporting Module

With data aggregated from all the different departments of the business, TISS empowers the users to generate reports across the board providing structured data sets from all the data entered in TISS. The feature set designed around it includes creating favourite reports, scheduling reports being emailed to the user at a set frequency and time, exporting reports as PDFs and CSVs, widgets to track KPI and production on the executive dashboards and many more.

Quick Facts

● Executive dashboard tracking KPI & Production ● Provide dashboard widgets to track accounts ● Reports on varied comparison matrix ● Budgeting & Forecasting ● Resource Management ● Managing Sales Pipeline



Administration & Reporting



Finance (Slated for release in 2017)

The vision for TISS is to deliver a single software solution for the business, TISS’s roadmap involves creation of a whole financing module that can enable TISS to remove the need for integrating into a financial software. The features to showcase in here ranges everything from detailed invoicing and quotation management to linking timesheets with payroll, expenses with bill of material. It includes support for advanced financial calculations from support for multi-currency to multi-tax brackets with automatic bank reconciliations.

Quick Facts

● Generate & manage invoices (sales and purchase invoices) ● Bank statements with bank reconciliation ● Process timesheet and manage payroll ● Calculating actual cost of goods ● Online invoicing and quotes ● Expense Management ● Payroll Management



Mobile Support

TISS is made with a vision to automate business, this can only be truly achieved by supporting all platforms. With features where delivery driver scanning the barcode of goods and getting clients to sign off the delivery creating a POD (Proof of Delivery). The web interface is designed to support tablets along with normal websites and the app uses the native phone features to provide more functionalities to TISS.

Quick Facts

● Support for all popular browsers ● Support for operations from

Smartphones & Tablets ● API Integration with shipping

companies, Government Portals ● Scanning of barcodes of goods ● Signing off the Proof of Delivery



TISS & PLC Bridge provide the right collaboration of software and hardware

Together with Bridge and production hardware, TISS can; TISS along with PLC Bridge Solution enables communication between PLC controlled machines and TISS Software. The PLC Bridge allows TISS to control the machines as per the business rules defined by the appropriate authority in TISS. ● Control machines the same way as a machine operator can control via the

touch-screens of the machines via TISS ● Manage alerts and status of machines to enable troubleshooting whenever

required.

TISS & Xero Accounting Software provides a powerful business solution. Together with Xero, TISS can; Only TISS provides the extensive list of features needed to be a fully-fledged business management tool. TISS is a very modularised system and is fully integrated with enterprise business tools.

● Maintain all sales and purchase invoices ● Track payments ● Sales Reports and Trends ● Deal with suppliers / manufacturers with different currencies across the globe ● Accurate Cost of goods and maintain different price tiers per customer groups

TISS & Third Party Email Software

Together with Microsoft Outlook, Google or Office365, TISS can;

Provide users the ability to effectively use a single software application for their day-to-day activities by syncing their emails, contacts and calendars.

● Integrate Exchange Email synchronisation, including a custom webmail with options to use emails as normal via email programs.

● Provides contact sync to sync TISS CRM contacts along with personal contacts. ● Provides calendar support to sync tasks from TISS.



● Calendar sync to assist TISS to know when sales personnel will be visiting which

store assisting further with CRM transactions and bringing more visibility to all

stakeholders.

● Translation of emails in different languages.

● Integration of emails with the access level permissions for different

departments.

Take advantage of IBM SoftLayer cloud infrastructure to ensure that your business management solution is secure and running at peak performance at all times. Application Level Security There are various different strategies utilised to achieve optimum application security levels:

● TISS has a MVC structure, splitting and encapsulating each level of data transactions between the different processes in TISS.

● TISS has a code engine in place that makes sure it covers all the top 10 security flaws pointed out in OWASP.

● There are checksums an error detection mechanism enforced in place to make sure all the data in TISS is secured.

Server Based Security TISS utilises IBM provisioned servers to remove any potential risks around the application and increase availability, security and performance.

● IBM cloud servers make it possible to greatly reduce latency and ensure that all the TISS web services are available at the same speed, irrespective of the geo-location.

● IBM cloud services provides multi-level security to ensure the environment in which TISS operates is using is fully protected.

● All the POST REST API calls are authenticated by an SSL secured O-Auth authentication mechanism making sure there is no compromise to security.



As a trusted and valued partner, the Loft Group provides TISS with Cloud Web Services, Mobile Application & Software Development. We listen carefully to understand your business requirements and the needs of your people, helping translate this combination into a successful and productive environment that really makes a difference to the culture of your company.

Project Management Loft project management principles provide dedicated senior team members as points of contact for implementation and deployment of TISS. Our Project Manager will get to know your business inside-out and will work with personnel within the organisation to foster long term relationships ensuring clarity throughout each of the project phases with a commitment to achieving the business objectives and strategies. Process Management Business processes are the central nervous system of any organisation with continuous process improvement and resource optimisation being a critical factor in the overall business success. Business Process Management is a key component to the TISS information architecture and is supported through the software development life-cycle design, integration, automation, monitoring, analysis, deployment and continual improvement across all levels of the organisation. Support Loft Group provides a comprehensive support solution, providing email support, personal telephone support, on-site support and a 24*7 support portal for all our customers. Combined with measurable and accountable service level agreements that ensure a timely and efficient response.

Training We offer a range of training programmes to suit all levels of user experience. Our tailored training programmes can be conducted to meet an individual’s needs, covering a range of options such as workstation ‘one on one’, on-site workshops or on a ‘train the trainer’ basis therefore allowing a group of key associates to become experts.

Software Maintenance An integral part of the TISS software is the maintenance. Which allows for users to request modifications or report problems. Additional to this, the maintenance covers continued support in improving performance and other attributes such as correcting faults or fixing defects, and ensuring the continued support across all the entire platform



Competitor Analysis & Software Capabilities Matrix

TISS Salesforce Unleashed

Software

Manu Online Cargowise SAP NetSuite

Customer Relationship Management

Contact Management ✔ ✔ ✔ ✔ ✔ ✔ ✔

Opportunity Management ✔ ✔ ✔ ✔ ✘ ✔ ✔

Lead Management ✔ ✔ ✔ ✔ ✘ ✔ ✔

Client interface for order history, order management and accessing product catalog ✔ ✔ ✔ ✘ ✘ ✔ ✔

Staff Management

Task Management & Allocation ✔ ✔ ✘ ✘ ✘ ✔ ✔

ToDo lists and reminders ✔ ✔ ✘ ✘ ✘ ✔ ✔

Appointment Management ✔ ✔ ✘ ✘ ✘ ✔ ✔

KPI Management ✔ ✔ ✘ ✘ ✘ ✔ ✔

Timesheet Management ✔ ✔ ✘ ✘ ✘ ✔ ✔

Store Reporting with picture evidences ✔ ✔ ✘ ✘ ✘ ✔ ✔

Integrated Exchange Email ✔ ✘ ✘ ✘ ✘ ✔ ✔

Mobile App to get client sign off on delivery ✔ ✘ ✘ ✘ ✘ ✘ ✘

eCommerce Solution

Managing multi-tiered product pricing ✔ ✔ ✔ ✔ ✘ ✔ ✔

Product catalog and a detailed Shopping cart ✔ ✔ ✔ ✔ ✔ ✔ ✔

Promo-codes ✔ ✔ ✔ ✔ ✘ ✔ ✔

Freight tracking ✔ ✔ ✔ ✔ ✘ ✔ ✔

Realtime orders status ✔ ✔ ✔ ✔ ✘ ✔ ✔

Provide Proof of Delivery ✔ ✘ ✘ ✘ ✘ ✔ ✘

Direct Bank Integration ✔ ✘ ✘ ✘ ✘ ✔ ✔

Paypal Integration ✔ ✔ ✔ ✔ ✔ ✔ ✔





Software


Warehouse Management

Support for multiple warehouse ✔ ✘ ✔ ✔ ✔ ✔ ✘

Inventory Management ✔ ✘ ✔ ✔ ✔ ✔ ✔

Stocktake and Reporting ✔ ✘ ✔ ✔ ✔ ✔ ✔

Logistics Management

Managing Shipping providers ✔ ✘ ✔ ✔ ✔ ✔ ✘

Managing Domestic shipping between Warehouses ✔ ✘ ✔ ✔ ✔ ✔ ✘

Managing International Shipping for raw materials & finished Products ✔ ✘ ✔ ✔ ✔ ✔ ✘

Track & Trace ✔ ✘ ✔ ✔ ✔ ✔ ✘

Manufacturing & Plant Equipment Control

Processing order to generate requirement for manufacturing ✔ ✘ ✔ ✘ ✘ ✔ ✘

Production Control communication direct to plant equipment / manufacturing load ✔ ✘ ✘ ✘ ✘ ✔ ✘

Machine Management Hub to control each machine's operation ✔ ✘ ✘ ✘ ✘ ✘ ✘

Managing task-lists for workers controlling the machines ✔ ✘ ✘ ✘ ✘ ✔ ✘

Remotely monitor and adjust production ✔ ✘ ✘ ✘ ✘ ✘ ✘





Software


Financial Software Update

Generate & manage invoices (sales and purchase invoices) ✔ ✘ ✔ ✘ ✘ ✔ ✘

Bank statements with bank reconciliation ✔ ✘ ✔ ✘ ✘ ✔ ✘

Process timesheet and manage payroll ✔ ✘ ✘ ✘ ✘ ✔ ✘

Calculating actual cost of goods ✔ ✘ ✔ ✘ ✘ ✔ ✘

Online invoicing and quotes ✔ ✔ ✔ ✘ ✘ ✔ ✘

Expense Management ✔ ✔ ✘ ✘ ✘ ✔ ✘

Payroll Management ✔ ✘ ✘ ✘ ✘ ✔ ✘

Mobile Support

Support for all popular browsers ✔ ✔ ✔ ✔ ✔ ✔ ✔

Support Smartphones & Tablets ✔ ✔ ✔ ✘ ✘ ✔ ✘

Integrations & Extensions

API Integration with External Organisations Custom Custom Custom Custom Custom Custom Custom

XERO Connectivity ✔ ✔ ✔ ✔ ✘ ✔ ✘

MYOB Connectivity ✔ ✘ ✘ ✘ ✘ ✔ ✔

Administration

Executive dashboard tracking KPI & Production ✔ ✘ ✔ ✘ ✘ ✔ ✘

Provide dashboard widgets to track accounts ✔ ✘ ✔ ✔ ✔ ✔ ✘

Reports on varied comparison matrix ✔ ✘ ✔ ✘ ✘ ✔ ✘

Budgeting & Forecasting ✔ ✘ ✘ ✘ ✘ ✔ ✘

Resource Management ✔ ✘ ✘ ✘ ✘ ✔

Managing Sales Pipeline ✔ ✘ ✔ ✘ ✘ ✔ ✘

