total quality management in meso

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OPERATION MANAGEMENT AND TOTAL QUALITY MANAGEMENT RESEARCH ON MESO PRIVATE LIMITED

DURING THE PERIOD OF JUNE -JULY 2010 SUBMITTED IN THE PARTIAL FULFILLMENT OF THE DEGREE OF MASTER OF BUSSINESS ADMINISTRATION

SUMMER INTERNSHIP PROGRAMME OF GUJARAT TECHNOLOGICAL UNIVERSITY

BY VIJAY R PARMAR ROLL NO : S.R.K INSTITUTE OF MANGEMENT AND COMPUTER APPLICATION SAPEDA ANJAR KACHCHH

CONTENTSSECTION A TITLE PREFACE ACKNOWLEDGEMENT CANDIDATES STATEMENT CERTIFICATE BY MENTOR 1 3 4 5 6

SECTION B OVERVIEW : MESO BRANDS AND PRODUCTS INTRO : OPERATION MANAGEMENT OPERATION MANAGEMENT: WORKING OF ERP OPERATION PROCESS SECTION C OBJECTIVE OF RESEARCH INTRO: TQM RESEARCH METHODOLOGY RESEARCH DESIGN ANALYSIS PATTERN QUEISTIONNAIRE DATAANALYSIS & INTERPRETATION FINDINGS & CONCLUSION RECOMMONDETION TO IMPLEMENT TQM BIBLIOGRAPHY 19 20-32 33 33 33 33-35 35-49 50-51 51-53 55 7-9 10-12 12-14 13-15 15-18

PREFACE The MBA programme is well structured and integrated course of bussiness studies . The main objective of practical training at MBA level is to develop skill in the student by suppliment to the theoretical study of business management is general . Industrial training helps to gain real life knowledge about the industrial environment and business practices. The MBA programme provides student with fundamental knowledge of bussiness and organization function and activities as well as an exposure to strategic thinking of management . In every professional course training is an important factor professor give us theoretical knowledge of various subjects in the organization . It is only the training through which I come to know that what an industry is and how it works. I can learn about various departmental operations being performed in the industry, which would return , help me in the future when I will enter the practical field . Training is an integral part of MBA and each and every student has to undergo the training for 2 months in a company and then prepare a project report on the same after the completion of training. During this whole training I got lot of experience and came to know about the management practices in real that how it differs from those of theoretical knowledge and the practically in the real life. In todays globalize world, where cutthroat competition is prevailing in the market, theoretical knowledge is not sufficient. Beside this one need to have practical knowledge, which would help an individual in his/her carrier activities and it is true that E xperien c e i s the be st te a c h er.

ACKNOWLEDGEMENT Survey is an excellent tool for learning and exploration. No classroom routine can substitute which is possible while working in real situations. Application of theoretical knowledge to practical situations is the bonanzas of this survey. Without a proper combination of inspection and perspiration, its not easy to achieve anything. There is always a sense of gratitude, which we express to others for the help and the needy services they render during the different phases of our lives. I too would like to do it as I really wish to express my gratitude toward all those who have been helpful to me directly or indirectly during the development of this project. First of all I wish to express my profound gratitude and sincere thanks to my esteemed learned Mr. B.H. TRIVEDI (General manager) who allowed me to conduct the survey. I would like to thank my academic guide MR.FAREED KHOJA and my mentor Mr.LALIT CHARAN (Factory Manager) who was always there to help and guide me when I needed help.. His perceptive criticism kept me working to make this project more full proof. I am thankful to him for his encouraging and valuable support.Working under him was an extremely knowledgeable and enriching experience for me. I am very thankful to him for all the value addition and enhancement done to me. I would like to thank whole staff of MESO . No words can adequately express my overriding debt of gratitude to my parents whose support helps me in all the way. Above all I shall thank my friends who constantly encouraged and blessed me so as to enable me to do this work successfully.

VIJAY PARMAR S.R.K INSTITUTE OF MANGEMENT AND COMPUTER APPLICATION SAPEDA ANJAR KACHCHH

DECLARATION

I hereby declare that the work incorporated in this report entitled _Operation Management & Total quality management of Meso Private Limited in partial fulfillment of the requirements for the award of Master of Business Administration (Sem.- II) is the outcome of original study undertaken by me/us and it has not been submitted earlier to any other University or Institution for the award of any Degree or Diploma.

Date : Place :

VIJAY PARMAR

CERTIFICATE BY MENTOR This is to certify that the contents of this report entitled _Operation Management & Total quality management of Meso Private Limited by VIJAY PARMAR submitted to GUJARAT TECHNOLOGICAL UNIVERSITY for Summer Internship Programme for the Award of Master of Business Administration (MBA Sem-II) is original research work carried out by him under my mentoring. I, hereby certify the authenticity of the data and facts mentioned in the report. This report has not been submitted either partly or fully to any other University or Institute for award of any degree or diploma.

DATE: PLACE:

NAME OF THE GUIDE

OVERVIEWCOMPANY PROFILE

COMPANY NAME BUSSINESS TYPE PRODUCTS EXPORT:

: MESO PVT LTD : MANUFACTURER AND EXPORTER : PERFUME HAIR CARE SKIN CARE HENNA FIXATIVE PERSONALCARE NON ALCOHOLIC PERFUMES

IMPORTS BRANDS EMPLOYEE FACTORY SIZE FACTORY LOCATION QA/QC MANAGEMENT CERTIFICATION GENERAL MANAGER

: PACKEGING , RAW MATERIAL, : INSTYLE, MARHABA, MESO, MONTEGO : 90 : 5 TO 10000 SQ.MTR : KANDLA SEZ , GUJARAT : IN HOUSE : ISO 9001:2000 : MR. B. H TRIVEDI

OUR VISION Welcome to the world of MESO a leading manufacturer and exporter of Perfumes. Cosmetics and Toiletries since 1946. An ISO 9001:2000 certified company; our pillars of strength over the years have been commitment, service and quality. Our brands MESO, Amity, Instyle & Marhaba have helped us extend our markets across the globe such as USA, South America, Middle East, Far East and Africa encompassing products like non-alcoholic perfumes, alcoholic spray perfumes and colognes, various skin care & hair care products, etc. Our diverse product categories spanning the globe are produced at our sprawling 50,000 sq.ft. big manufacturing unit, located at Kandla Special Economic Zone, Gujarat, Attached to it, is our well equipped Quality Control Laboratory which enables us to enhance our Quality Control Program. Understanding and adapting to our customer requirements has been one of our features, made possible by our state of the art R& D facility. We understand the diverse requirements of global markets and hence create and develop customized formulation, along with attractive designing and packaging to suit our customer needs as per their respective markets. Our R & D facility has also been the backbone of the company policy. Quality products at affordable prices. Through constant research and up gradation of products & ranges, we ensure our customers get complete value for their money. Come, join hands with six decades of commitment, service and quality. MESO global products at great prices.

ABOUT MESO Meso was established in 1947 and used to export essential oils to Africa. Later formulated a special blend of 'Oil' for Heena, which is being manufactured and exported to Africa and MiddleEast. Meso's plant in kandla sez was established in 1989 . Meso Pvt Limited now manufactures and exports Non-alcoholic Perfumes, Alcoholic Spray Perfumes and colognes, Hair Oils, Talcum Powder, and Hair Creams. Its coverage has extended world wide. In fact today we export our precious products to USA, UK, Eastern Europe, Middle East, Africa Far East and many other international markets. The Company has been awarded ISO 9001 certificate which illustrates its commitment to quality products and services. MESO is having its main head office in BOMBAY. Its Research & Development lab is situted in chennai .

MESO is professionally managed open to new ideas and concepts for product development. We understand specific needs of individual markets and are willing to help our clients to create the products according to there requirments SEZ policy aims at providing an internationally competitive and hassle free environment for exports It is a duty free environment & single window clearance mechanism within the zone. Kandla, the major Indian port, located in the state of Gujarat, is just 9 km away from the zone, while the new port at Mundra, with a modern international container terminal is only 60 km away from KASEZ Kandla, incidentally, is closer to the Gulf & African countries Kandla is well connected by road, rail & air. The other closest airport at Bhuj is just an hours drive from the zone Another feature is the availability of good skilled labour in the zone, which is a sign of healthy business environment.

MANUFACTURING MANUFACTURING facility at Kandla, Gujarat in the Special Economic Zone meant for exports. The state-of-the-art facility is set up at a prime location with in the zone at an area of 10000 sq.m. The facility includes manufacture of Alcoholic perfumes (Capacity 2 to 5 Tons/Day in 2 shifts), Creams/lotions/Gels ( 4 Tons/Day in 2 shifts) and Shampoos ( 6 Tons/Day in 2 shifts). The filling sections are air conditioned, while flame proof equipments are installed in the Alcoholic Perfume manufacturing area. Alcohol storage capacity is about 30,000 liters which could be scaled up later. The other utilities includes Boiler for steam generation, Chillers for both Cream as well as alcoholic perfume manufacture, Air compressors for pneumat

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