top 5 mistakes msps make

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Post on 11-Nov-2014

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Do you know the five most important mistakes that IT Solution Providers make which cost them time and money? MSP expert Richard Tubb has worked with some of the worlds top IT businesses. In this one hour free webinar, Richard will join Rich Akullian of Autotask to share the most common mistakes that your MSP business should avoid to ensure you are both profitable and successful.

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  • 1. The Top 5 Mistakes MSPs Make Rich Akullian Richard Tubb Business Development Manager MSP Consultant Autotask richard@tubblog.co.uk rakullian@autotask.com #MSPMistakes @tubblog www.tubblog.co.uk
  • 2. Agenda Top 5 Mistakes MSPs Make Connecting the dots on how Autotask Fits Special Offers from Autotask & CentraStage Q&A Click here for On-Demand Video of this Webinar #MSPMistakes @tubblog www.tubblog.co.uk
  • 3. Mistake Number 1 - Not documenting client networks Action points:- Stop working in your business and start working on it Read the E-Myth Revisited http://tubb.co/tubblog-emyth Avoid becoming a Single Point of Failure (SPF) Click here for On-Demand Video of this Webinar #MSPMistakes Break the cycle of fire-fighting and document the basics @tubblog www.tubblog.co.uk
  • 4. Mistake Number 2 Not Using a PSA tool Action points: Start using a PSA treat it as your Business Operating System Make it the central repository of ALL information Integrate with your other MSP tools RMM, quoting, etc. Start benefitting from Service Intelligence #MSPMistakes @tubblog www.tubblog.co.uk
  • 5. Mistake Number 3 Trying to be a Jack of all trades Action points: Know your core competency Focus on being the best at a few things, not everything! Build up strategic alliances with complimentary companies #MSPMistakes @tubblog www.tubblog.co.uk
  • 6. Mistake Number 4 Not charging enough for your services Action points: Question yourself Are we charging enough? Understand that pricing incorrectly attracts the wrong type of clients Schedule a price raise within the next 30 days Click here for On-Demand Video of this Webinar #MSPMistakes @tubblog www.tubblog.co.uk
  • 7. Mistake Number 5 Not knowing when to ask for help Action points: Question yourself - do you actually want to own a business, or are you simply happy owning a job? What tasks can you delegate or outsource in the next 2 weeks? Prioritise business growth over being the Hero #MSPMistakes @tubblog www.tubblog.co.uk
  • 8. Conclusion If you recognise that you are making any of the mistakes described here youre already ahead of your competitors! #MSPMistakes @tubblog www.tubblog.co.uk
  • 9. Download your free MSP eBook http://tubb.co/MSPMistakes #MSPMistakes @tubblog www.tubblog.co.uk
  • 10. Where Autotask Fits Rich Akullian Business Development Manager Autotask rakullian@autotask.com #MSPMistakes @tubblog www.tubblog.co.uk
  • 11. Mistake Number 2 Not Using a PSA tool Barcelona Scottsdale
  • 12. Service Desk Automation Service Requests Event Management Automated Ticket Creation Alerts Client Portal Email User Call Incident , Problem, Change Management Invoices, Reports, Prof itability Collaborate with Resources, Customers, Con tacts Automated: Assignments Notifications SLAs Surveys Tie Service Desk Ticket to Contracts: Recurring Services, Block Hours, Retainer, T&M, Incident, Flat Fee billing arrangements Timesheet and Expense Management Accounting System Integration
  • 13. Mistake Number 1 - Not documenting client networks
  • 14. Configuration Item Dashboards
  • 15. Mistake Number 3 Trying to be a Jack of all trades
  • 16. Mistake Number 4 Not charging enough for your services Overall account profitability Incident Managed Services Time & Materials Break/fix Also Flat fee, retainer, block hour!
  • 17. Mistake Number 5 Not knowing when to ask for help Drag & drop Exchange integration No double booking Who is available Max utilization Where is everybody?
  • 18. Outsource Module
  • 19. Thanks!
  • 20. CentraStage 2013 Private & Confidential Private & Confidential www.centrastage.com www.centrastage.com
  • 21. CentraStage IT Management Solutions that Deliver CentraStages IT Management Solution provides a single, secure cloud-based platform for complete visibility and control of your IT environment, including mobiles, PCs, servers, laptops and printers. Innovation Scale Value An integrated suite of innovative cloud-based solutions, that can be harnessed for a competitive advantage CentraStage scales on demand, with no capital investment and unparalleled speed to value CentraStage reduces costs and gives users breathing space enabling IT to deliver real value in real-time CentraStage 2013 Simplicity CentraStage works out of the box, with simplicity of adoption, deployment and on-going management Private & Confidential Future-Proofed The CentraStage platform gives clarity and cuts through complexity, solving the real IT management problems, for today and tomorrow www.centrastage.com 21
  • 22. CentraStage free trial Sign up for a trial and get a free 30 day 'Access all Areas' pass. No commitment, no card required Included In your free trial: Unlimited server, desktop and laptop agents Unlimited mobile phone and tablet agents Free patch and power management Free rebranding to your company logo Free access to over 200 ComStore utilities Subscribe and get 500 audit and remote support licences free! CentraStage 2013 Private & Confidential www.centrastage.com 22
  • 23. Start Solving the Problem Today Well halve your existing device management bill if you mention this Autotask webinar when you contact us for further details 2012 UK IT Industry Awards Winner, Cloud Provider of the Year EuroCloud UK Awards 2012 Winner, Best Cloud Case Study or sign up now and pay only $1.50 per device per month! Bett Awards 2013 Finalist, ICT Company of the Year sales@centrastage.com Europe North America 101 North 300 West, Suite B, Washington Utah, 84780, United States +1 866 355 1036 Eaton Mews, Badminton Court, Church Street, Amersham, Buckinghamshire HP7 0DD United Kingdom IT Europa Excellence Awards 2013 Finalist, Vertical Market Solution +44 (0) 870 490 7699 CentraStage 2013 Private & Confidential www.centrastage.com 23
  • 24. CONNECT WITH US! twitter.com/Autotask facebook.com/Autotask Youtube.com/Autotask linkedin.com/company/autotask #MSPMistakes @tubblog www.tubblog.co.uk
  • 25. The Top 5 Mistakes MSPs Make Rich Akullian Richard Tubb Business Development Manager MSP Consultant Autotask richard@tubblog.co.uk rakullian@autotask.com #MSPMistakes @tubblog www.tubblog.co.uk