top 5 mistakes msps make
DESCRIPTION
Do you know the five most important mistakes that IT Solution Providers make which cost them time and money? MSP expert Richard Tubb has worked with some of the worlds top IT businesses. In this one hour free webinar, Richard will join Rich Akullian of Autotask to share the most common mistakes that your MSP business should avoid to ensure you are both profitable and successful.TRANSCRIPT
The Top 5 Mistakes MSPs Make
Richard TubbMSP Consultant
Rich AkullianBusiness Development Manager
Autotask
#MSPMistakes @tubblog www.tubblog.co.uk
Agenda
• Top 5 Mistakes MSPs Make
• Connecting the dots on how Autotask Fits
• Special Offers from Autotask & CentraStage
• Q&A
#MSPMistakes @tubblog www.tubblog.co.uk
Click here for On-Demand Video of this Webinar
Mistake Number 1- Not documenting client networks
Action points:-
• Stop working in your business and start
working on it
• Read the “E-Myth Revisited”
http://tubb.co/tubblog-emyth
• Avoid becoming a Single Point of Failure
(SPF)
• Break the cycle of fire-fighting and
document the basics
#MSPMistakes @tubblog www.tubblog.co.uk
Click here for On-Demand Video of this Webinar
Mistake Number 2– Not Using a PSA tool
Action points:-
• Start using a PSA – treat it as your
“Business Operating System”
• Make it the central repository of ALL
information
• Integrate with your other MSP tools –
RMM, quoting, etc.
• Start benefitting from Service Intelligence
#MSPMistakes @tubblog www.tubblog.co.uk
Mistake Number 3– Trying to be a “Jack of all trades”
Action points:-
• Know your core competency
• Focus on being the best at a
few things, not everything!
• Build up strategic alliances
with complimentary companies
#MSPMistakes @tubblog www.tubblog.co.uk
Mistake Number 4– Not charging enough for your services
Action points:-
• Question yourself – Are we
charging enough?
• Understand that pricing incorrectly
attracts the wrong type of clients
• Schedule a price raise within
the next 30 days
#MSPMistakes @tubblog www.tubblog.co.uk
Click here for On-Demand Video of this Webinar
Mistake Number 5– Not knowing when to ask for help
Action points:-
• Question yourself - do you actually
want to own a business, or are you
simply happy owning a job?
• What tasks can you delegate or
outsource in the next 2 weeks?
• Prioritise business growth over
being the Hero
#MSPMistakes @tubblog www.tubblog.co.uk
Conclusion
If you recognise that you are
making any of the mistakes
described here – you’re already
ahead of your competitors!
#MSPMistakes @tubblog www.tubblog.co.uk
Download your free MSP eBook
http://tubb.co/MSPMistakes
#MSPMistakes @tubblog www.tubblog.co.uk
Where Autotask Fits…
Rich AkullianBusiness Development Manager
Autotask
#MSPMistakes @tubblog www.tubblog.co.uk
Mistake Number 2– Not Using a PSA tool
Barcelona
Scottsdale
Service RequestsEvent Management
Collaborate with Resources, Customers, Contacts
Tie Service Desk Ticket to Contracts: Recurring Services, Block Hours, Retainer, T&M, Incident, Flat Fee billing arrangements
Invoices, Reports, Profitability
AlertsClient PortalEmailUser Call
Automated Ticket Creation
Automated:AssignmentsNotificationsSLA’sSurveys
Timesheet and Expense Management
Incident , Problem, Change Management
Service Desk Automation
Accounting System Integration
Mistake Number 1- Not documenting client networks
Configuration Item Dashboards
Mistake Number 3– Trying to be a “Jack of all trades”
Mistake Number 4– Not charging enough for your services
Overall account profitability
Incident
Managed Services
Time & Materials
Break/fix
Also Flat fee, retainer, block hour!
Mistake Number 5– Not knowing when to ask for help
• Drag & drop
• Exchange integration
• No double booking
• Who is available
• Max utilization
• Where is everybody?
Outsource Module
Thanks!
© CentraStage 2013 Private & Confidential www.centrastage.com© CentraStage 2013 Private & Confidential www.centrastage.com
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#MSPMistakes @tubblog www.tubblog.co.uk
The Top 5 Mistakes MSPs Make
Richard TubbMSP Consultant
Rich AkullianBusiness Development Manager
Autotask
#MSPMistakes @tubblog www.tubblog.co.uk