Top 10 Tips From Experian QAS Tech Support
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Post on 05-Dec-2014
1. Top 10 Tips from Experian QAS Tech Support August 24, 2011 Dial-in: 877-397-0300 Passcode: 432527 2. Welcome! Introductions and Overview of Todays Session Agenda Q&A with Devin Questions from the audience Todays speakers: Devin Shane Support Manager, Experian QAS Michelle Kavalchuk Marketing Programs Specialist, Experian QAS 3. The Top 10 Most Frequently Asked Questions How do I update my QAS Data? How do I install my QAS Software? Can I move my QAS Software? An address is being returned with a match type different than I expect, what do I do? Should I change how my QAS product is configured? Why is QAS Pro Plug n Go not pasting correctly? How often does my QAS data expire? I cant find my license key, what do I do? Im upgrading to a new operating system, what will the affect be on my QAS Software? What is the best way to contact QAS Technical Support? 4. 1. How do I update my QAS Data? QAS offers three options for updating data: Physical Media (CD/DVD) FTP Download Electronic Updates Default Method Recommended Method: Electronic Updates Ensures the most up to date reference data Eliminates manual maintenance 5. 2. How do I install my QAS Software? QAS offers detailed instructions on how to install all QAS products on our Support Website: support.qas.com All products are installed via a windows based wizard that walks you through step by step Coming soon: step by step videos for installations and data updates 6. support.qas.com 7. support.qas.com 8. support.qas.com 9. 3. Can I move my QAS Software? QAS Software can be moved from server to server or client machine to client machine Our recommended method for moving QAS products to a new machine involves installing a new instance and moving over all configuration settings 10. There are three likely culprits for a bad address: Reference Data Integration Product Engine 4. An address is being returned with a match type different than I expect, what do I do? Try looking on usps.com and canadapost.ca Do not trust search engine results 11. 5. Should I change how my QAS product is configured? What are you looking to accomplish? Have you consistently seen results that are different than what you would expect? If so, what percentage of your results are coming back different than expected? 12. 6. Why is QAS Pro Plug n Go not pasting correctly? Issue not related to APIs, just QAS Pro Standalone or Client Server Most common causes: End users starting with cursor on the wrong line Changes to CRM/application Pro is pasting into End users using the wrong configuration Configuration change is required Make sure this is a universal issue. If the problem is limited to a handful of users, you likely do not need a configuration change. 13. 7. How often does my QAS data expire? Data expiration occurs on a bi-monthly basis For monthly data update customers, this happens on a monthly basis A schedule of data update frequencies can be found here: http://support.qas.com/data-update-frequencies.htm A schedule of when data will be released/expire can be found here: http://support.qas.com/data-release-schedule.htm Instructions for confirming what data set you are using can be found in all QAS product manuals QAS Recommends: Check your expiration dates the 15 th of each month 14. 8. I cant find my QAS license key, what do I do? Reach out to your Customer Account Manager or Technical Support Find your Customer Account Manager http://www.qas.com/customers/cam-org-chart.htm QAS Tech Support Phone 1 (888) 712-3332 Email [email_address] Support.qas.com - http://support.qas.com/contact/request.htm 15. 9. Im upgrading to a new operating system, what will the effect be on my QAS Software? Yes, changes to your operating system do effect your QAS Software Common issues you might see: QAS Pro doesnt paste anything QAS Pro doesnt paste into correct fields Unable to start windows services/daemon To avoid issues, call into QAS Technical Support before upgrading to new Operating Systems. We will be able to confirm if the version of QAS you are using is compatible. 16. 10. What is the best way to contact QAS Technical Support? QAS Technical Support can be contacted in the following ways: Phone 1 (888) 712-3332 Email [email_address] Support.qas.com - http://support.qas.com/contact/request.htm The more information the better! Detailed description of the problem Screen shots Priority/availability for phone call and/or webex 17. Questions Questions after the event? Email: email@example.com Call: 888-727-3985 Visit: http://support.qas.com/ ? Submit your questions now! 18. 2011 Experian Information Solutions, Inc. All rights reserved. 19. Please visit www.qas.com for more information.
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