tony resume october 2016

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Page 1: Tony resume October 2016

Anthony L. Pagliuso

64 Hamlet Street 617.818.0665Newton Center, MA 02459 [email protected]

CAREER PROFILE

Dynamic senior level customer service and sales management professional with over twenty years experience. Creative problem solver experienced in crisis resolution-both in retail sales and healthcare environments. Thrives in a fast paced, challenging environment, where excellent interpersonal skills, empathy, versatility and quick understanding of issues are used to solve problems and earn customers trust.

SELECTED ACCOMPLISHMENTS

Planned and formed a successful automotive sub-prime credit department, which increased the number of cars sold per month.

Consolidated several automotive finance departments into one streamlined office, thereby saving $80,000 per year in overhead expense.

Increased department profits by 225% in one year by implementing salesperson bonus program.

Raised dealerships customer satisfaction index a full 11% from 86% to 97%, a district record.

Developed a luxury import sales division, which created a large profit center for the dealer.

Received the prestigious Partners in Excellence Award, in recognition of outstanding performance and commitment to excellence.

Helped and offered comfort to sick and dying patients and their families during their last hours of life.

Page 2: Tony resume October 2016

Produced and managed the top month in the dealerships history in both gross profit and units delivered.

PROFESSIONAL EXPERIENCE

Newton Auto Group, Newton, MA

General Manager

2014-2016

Daily follow up of all email and phone call leads. Demonstrated, test drove, negotiated and closed all deals. Sold financing, warranties and GAP insurance to clients. Opening and closing of dealership. Managing the lot, display of vehicles, routine clean up. Earned 4.9 stars on all review sites from our customers.

Dedham Auto Mall, Dedham, MA

General Sales Manager

2012-2014

Managed and led the sales force to the highest grossing month in the dealership history.

Drove the sales force to the highest one month sales total in dealership history.

Created and implemented a plan to maintain the order and freshness of inventory.

Increased monthly sales first year by 35% compared to previous year. Earned ownership and sales staff respect by leading by example. Closed all deals that salespeople were unable to close.

Brigham and Women’s Hospital, Boston, MA

Patient Family Relations Department, Lead Service Coordinator

2006-2011

Triaged all BWH complaints by phone, email, internet, fax and walkups. Offered comfort and support to patients and families in person and

over the phone.

Page 3: Tony resume October 2016

Constructed accurate database cases from information received from all sources.

Assigned entered database cases to the appropriate PFR representative for action.

Communicated constantly with PFR reps via email, phone and paging system.

Served as a Notary Public for BWH, notarizing all documents for patients and families.

Page 4: Tony resume October 2016