Connect with over 200 million customers across India. With - 1-800- Toll

Free Services from Deetya Soft

1-800 Toll Free Service from Deetya Soft

1-800 Toll Free Service from Deetya Soft

Now connect with over 200 million customers across India. With 1-800- Toll Free Services from Deetya Soft

No need for the customer to remember multiple numbers. Be it a query or a call for placing an order, one number does it all

The call is free of charge. Customer does not pay anything for the call

The bottom line – simplified business and happy customers

Two Levels of Operations

• 1-800 Domestic Toll Free service from Deetya Soft operates in 2 levels

Access Code Operator Code Last 4 digits are customized

102 103

•

Toll Free Service Architecture

Market Scenario

• On the domestic front, Toll free service is very common – almost every large and small business has a unique toll-free number• Toll free services were accessible countrywide on a restricted basis and subscribers of these services were offered very costly flat rates/ minute

• In India, toll free service was only offered only by Airtel, MTNL and BSNL

• Airtel has point of interconnect (POI) with BSNL, MTNL,TATA, Reliance, HFCL, Shyam, Spice, BPL,Vodafone, & Aircel

• Toll free services are now accessible countrywide on an unrestricted basis and subscribers of toll free services are offered customized value added solutions• The total customer base that can access or use an Airtel Toll free number is around 200 mn subscribers

Earlier…

Now…

Airtel Fixed line (Telemedia) NA

Airtel Mobility

BSNL Landline Interconnect Awaited

BSNL - CellOne Interconnect Awaited

MTNL NA NA

Private Operators Interconnect Awaited

Service Providers Telemedia ( 15 Circles ) Telemedia ( 100 Cities ) Balance 7 Circles

Time Dependent Routing

Simply route calls to another location/number after office hours and on weekends

Origin Dependent Routing

Route incoming calls on its single nation-wide Toll Free number to its nearest destination

Percentage Quota Call Distribution With this feature, the organization can decide that office A will get 25% of calls and office B which has more capacity should get 75% of total calls

Dial Direct Facility Selection codes can be added to the toll free number, allowing callers to dial the number of the desired party directly

Call forwarding on Busy/ No Answer

The Calls can be overflowed to other numbers or voice responses in case of busy/ no answer,

Call Statistics Service related statistics such as point of origination and termination of the call, number of calls etc. It enables organization to track capacity utilization and plan for augmentation in addition to tracking its accounts

Originating Call Screening This feature allows organizations to restrict calls originating from certain areas/ numbers.

Follow Me This feature allows the organization to define a unique “follow on” number for incoming calls.

Authentication The unique authentication feature allows an enterprise to customize service delivery for its most esteemed base/premium customers via password access

• Toll free coupled with Voicemail Never again miss any message from any of your customer. All calls made during non hours of operation are stored for easy retrieval later

Dynamic call allocation Ratio Change your call allocation ratio among your remote call centers based on real time availability.

Load Balancing Ensure all your Centers are properly balanced vis-à-vis agent load balancing

•

For the Caller

Greater convenience to access a wider range of services instantly.

Single easy to remember number for nation-wide access

For the SubscriberAccessible Pan India through a single Toll free

number

Customer service oriented image

Can dedicate resources for inbound call handlingat one place

Can optimize call distribution

Easy to implement

Thank You…Contact Details:

Nirbhay ShuklaMob. 8802302413Email: nirbhay@deetyasoft.comwww.deetyasoft.comwww.ivrguru.com