"to have and to hold: reduce customer churn by building more authentic relationships" at...

13
1

Upload: l-spark

Post on 13-Apr-2017

40 views

Category:

Business


0 download

TRANSCRIPT

Page 1: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

1

Page 2: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

Churn is the enemy of growth

Page 3: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

3

Page 4: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

4

Page 5: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

5

Page 6: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

6

Page 7: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

7

Page 8: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

Reclaim the customer

conversation

Understandhow customers

engage withyour brand

Know whatyour company

stands for

Page 9: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016
Page 10: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

10

Page 11: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016
Page 12: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016
Page 13: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016