TNAU CRMD- A Customer Relationship Management Datahouse for TNAU

Under the Guidance of ByDr.N.Senthil (Professor) V.Neethikumar

BTI-09-018

TNAU Genomics – http://datahouse.tnaualumni.com

Introduction

• Every great business starts with a great relationship. Every great relationship starts with You.

• The strategy for establishing, developing and maintaining these relationships is CRM. (Customer Relationship Management).

• The system that support this strategy is TNAU CRMD software.

• TNAU CRMD offers unrivalled flexibility to design CRM applications and processes based on our needs.

TNAU Genomics – http://datahouse.tnaualumni.com

Objective

• To provide an easy user friendly integrated multi user interface for easy accessing and retrieval of data.

• To provide an Customer Relationship Management(CRM) oriented applications and tools using open source sugarCRM technology.

TNAU Genomics – http://datahouse.tnaualumni.com

Designing of TNAU CRMD

• TNAU  CRMD  is designed using SugarCRM software(Open source sugar community edition).

• Downloadable from www.sugarcrm.com• It was an Database designed using HTML,PHP web languages.• Hosted in web server Url:datahouse.tnaualumni.com• After hosting, the source code is fully customized.

• Setting search options• Importing data in.CSV format.

TNAU Genomics – http://datahouse.tnaualumni.com

Why sugarCRM?

• Open Source • Customizable without restriction• Run and Access anywhere• Multiple users at same time• Multiple Deployment option• More Powerful Search• Multilingual support -27 languages• Faster Performance• Mobile Versatility• Integration of Multiple software programs

TNAU Genomics – http://datahouse.tnaualumni.com

Applications of TNAU CRMD

• Storing student information student passport information Hostel and mess fee payment Tuition fee payment Scholarship details Professors & Scientists salary details

• Organizing Placement coordination Alumni movement

• Calendar-scheduling meetings and events. -Inviting and reminding using email and sms.

TNAU Genomics – http://datahouse.tnaualumni.com

Current status of TNAU CRMD• Total =742• UG=486• PG & PhD=165• Scientists & Professors=91

TNAU Genomics – http://datahouse.tnaualumni.com

Search Page

TNAU Genomics – http://datahouse.tnaualumni.com

Result-List View

TNAU Genomics – http://datahouse.tnaualumni.com

Result-Detail View

TNAU Genomics – http://datahouse.tnaualumni.com

Future expansion of TNAU CRMD

• Call center- call center application gives an incredibly fast, multi-channel Agent Desktop application to access all relevant customer information from within a single application.

• Email  integration-integrating with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail.

• Google  Apps  Integration-integrating Gmail, Google Docs, Google Calendar, Google Contacts, and Android mobile devices.

• MobileCRM- Supports iphone, ipad, android phones and tablets.

• Social CRM- Facebook, LinkedIn, Twitter,.TNAU Genomics – http://datahouse.tnaualumni.com

Conclusion

• Datahouse has huge expansion properties in both horizontal and vertical direction.

• More Students, Staffs, Professors, Scientists and employs data will be added frequently.

• More features like email ,social CRM, Mobile CRM, Google integration will be added in coming days.

• SugarCRM continuously working on development of new technologies and integrating all in one comprehensive platform. TNAU CRMD will provide an one stop solution for TNAU.

TNAU Genomics – http://datahouse.tnaualumni.com

Reference

• www.sugarcrm.com