tlia1307c - receive goods - learner guide

TLIA1307C

Receive goods Learner Guide

Contents

What this Learner’s Guide is about ........................................ 1

Planning your learning ........................................................... 2

How you will be assessed ...................................................... 4

Section 1............................................................................................. 5

What documentation is involved when receiving stock? ........ 5

Section 2........................................................................................... 25

What does checking and inspecting goods involve?............ 25

Section 3........................................................................................... 39

What do I need to know to assist with unloading, unpacking and putaway of stock? ................................................................ 39

Additional resources....................................................................... 69

Feedback on activities .................................................................... 71

TLIA1307C Receive goods

© Australian National Training Authority 2003 Page 1 Customised and Developed by Armstrong’s Driver Education P/L March 2008 ADELG1008

What this Learner’s Guide is about

This Learner’s Guide is about the knowledge and skills you require to receive goods in accordance with regulatory and workplace requirements, including: identifying workplace procedures and documentation requirements for the receipt of goods, checking and inspecting for the receipt of goods, checking and inspecting goods on arrival and completing workplace documentation and unloading, packing and storing stock.

The Elements of Competency from the unit TLIA1307C Receive goods covered in this Learner’s Guide are listed below.

Identify workplace procedures and documentation requirements for the receipt of goods

Check and inspect goods on arrival and complete workplace documentation

Unload, unpack and store stock

This unit of competency is from the Transport and Logistics Training Package (TLI07).


Page 2 © Australian National Training Authority 2003 ADELG1008 Customised and Developed by Armstrong’s Driver Education P/L March 2008

Planning your learning

It is important to plan your learning before you start because you may already have some of the knowledge and skills that are covered in this Learner’s Guide. This might be because:

• you have been working in the industry for some time, and/or

• you have already completed training in this area.

Together with your supervisor or trainer use the checklists on the following pages to help you plan your study program. Your answers to the questions in the checklist will help you work out which sections of this Learner’s Guide you need to complete.

This Learner’s Guide is written with the idea that learning is made more relevant when you, the learner, are actually working in the industry. This means that you will have people within the enterprise who can show you things, discuss how things are done and answer any questions you have. Also you can practise what you learn and see how what you learn is applied in the enterprise.

If you are working through this Learner’s Guide and have not yet found a job in the industry, you will need to talk to your trainer about doing work experience or working and learning in some sort of simulated workplace.



Section 1: What documentation is involved when receiving stock?

Are you able to: Yes No

1. identify the documentation used to receive stock into a warehouse?

2. highlight the more important parts of this documentation?

Section 2: What does checking and inspecting goods involve?


1. give a summary of what receival involves?

2. list steps for checking goods against documentation?

3. list procedures for reporting damages/ discrepancies?

4. select the correct manual materials handling techniques and equipment to be used for unloading, and putting away?

5. identify steps for recording returns?

Section 3: What do I need to know to assist with unloading, unpacking and putaway of stock?


1. demonstrate safe unpacking procedure?

2. assist with the putaway of goods?



How you will be assessed

Assessment of this Unit of Competency will include observation of real or simulated work processes using workplace procedures and questioning on underpinning knowledge and skills. It must be demonstrated in an actual or simulated work situation under supervision.

You will be required to:

• identify relevant workplace documents

• assist with the receival of deliveries

• demonstrate safe unloading, unpacking and put away according to workplace procedures.



Section 1

What documentation is involved when receiving stock?



Section outline

Areas covered in this section

Stock integrity

Consignment notes

Internal packing slips

Electronic data systems



What does receival involve?

Receival involves: • arrival

• unloading

• unpacking

• checking

• entry in system.

Goods may arrive at the warehouse in many ways. They may arrive on trains, aircraft or trucks, and they may be packed in containers, cartons or simply on pallets. Road trucks are the most common form of transport for the distribution of goods. Some road trucks are enclosed containers and are loaded/unloaded from the rear. Other types are loaded/unloaded from the side.



Activity 1: What are the procedures for receiving stock into the warehouse where you work?

Discuss with your trainer, the steps for receiving stock into the warehouse where you work. Make some notes about the main steps involved. Compare what you have written with the list above. Are there any differences?

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What about stock integrity?

At receival it is important to make sure the quality and quantity of goods is what is expected. Goods must be received properly and put away in the correct place. If you don’t get it right here, the whole supply chain is incorrect. It is also very important that the integrity of stock is also protected.



Activity 2: What is stock integrity?

If you are not sure what ‘stock integrity’ means, ask your trainer or work mate to explain to you what it means and why it is important. You might like to make some notes in the space provided.

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There is feedback on this activity at the back of this Learner’s Guide.



The warehouse where you work is a critical link of goods exchange. Goods exchange involves many different groups: • suppliers

• purchasers

• carriers

• distribution centres.

All these groups work together in a system to guarantee the customer gets what they want, when they want it and at the right cost.

Receival at a warehouse must ensure that goods flow through the warehouse as smoothly as possible, not making mistakes and not causing delays.

What documentation is involved with receiving stock?

To make sure the flow of goods through a warehouse is smooth and effective, we need a method of recording and tracking goods between all groups involved in the exchange process. We need a way to show that suppliers, purchasers, carriers and distribution centres have all played their part correctly. This is necessary to show exactly what goods have been given to whom, and as evidence of work and receipt of goods on which payments will be based.

Individual warehouses will have different systems for recording the movement and storage of goods. These systems can be manual or computerised.

Making sure the system works involves many different types of documentation.



Delivery note

A delivery note is usually supplied with the goods at the time of delivery. It will state what the supplier has actually delivered to the store. This is probably the most important receipt document of all. Goods delivered are checked against the delivery note to confirm the delivery is correct.

Sample delivery note GOODS SHIFTER LTD Date: 4/7/03

DELIVERY NOTE

To: Coles Address: Jay Street, Melbourne

Please accept delivery of the following items

Item Code No. Description Quantity Method of

Delivery Saucepans

02 stainless steel - copper base 30cm

100 carrier

Method of delivery:

Good received by:

(signature) John Foreman



Activity 3: What information on a delivery note is important/relevant?

The delivery note is used to check the delivery has come to the right place and it contains the correct goods. On the sample delivery note above, circle or tick the information you think will show the delivery has come to the right place and contains the correct goods.




Invoice

Invoices are used for the same purpose as the delivery document. However, invoices are used in situations where the distribution centre actually purchases the goods rather than just distributing them for somebody else. Goods received are checked against the amount and description stated on the invoice. The invoice may contain: • a single item or

• many items.

Invoices are normally sent with the load of goods.

Invoices are very important documents as they are used to bill the receiving company.

Great care must be taken to make sure that goods received are accurately checked against the invoice.



A sample invoice _______________________________________________________________________________________________

STICKY HONEY CORPORATION OF AUSTRALIA LIMITED Head office Payment address Sticky Honey Corporation 39 Archerfield Road PO Box 666 Poorlands 7704 Poorlands 7704 Queensland Australia Queensland Australia Phone (16) (70) 777 3573 Fax (16) (70) 039 3573 Grocery Hold It Invoice No. 687710 V Post Office Box 691 Invoice Date 16 Apr 1996 SOUTH LAUNCESTON TAS 7249 Customer No. Groce16 Cust. Order No. 96103N

V/No 53522 Sales Tax No. INVOICE

PRODUCT CODE & DESCRIPTION PACKAGE TYPE

QUANTITY PER

PACKAGE

QUANTITY ORDERED

QUANTITY BACK ORD.

QUANTITY DELIVERED

UNIT PRICE

S/T% AMOUNT

23CAC Good Pure Honey 375g 09STC Sticky Honey 400g 05CVS Bush Honey 750g

12 12 12

21 48 39

21 48 39

19.00 22.55 25.06

399.00 1082.40 977.34

2458.74 GST 245.87 INVOICE TOTAL 2704.61

Delivered To: GROCERY HOLD IT B & D TRANSPORT 530 GARFIELD STREET LAUNCESTON



Activity 4: What parts of an invoice are important/relevant when receiving goods?

Like the delivery docket, the invoice is used to check that: • the delivery is at the right place • the delivery has the right products • the delivery has the right amount of products.

Using the sample invoice above, circle or tick the information you would use to check the three points listed above.




Manifest

Some warehouses are ‘care takers’ of goods, (that is they do not actually purchase the goods). These warehouses receive goods using a document called a manifest.

The manifest is similar to an invoice. They are used mostly when importing or exporting goods. The information on a manifest is used to check the delivery and make sure all the goods consigned have arrived.

A delivery note, invoice or manifest will be used at different times to check that the goods delivered are the right goods and the right quantity.

A sample manifest

Time: _____:_____ PUFF Ltd MANIFEST OF CIGARETTES NO _________

DOMESTIC CIGARETTES EXCISE TARIFFS Home Consumption - Export DCS Document:

______________

From: DISPATCH DATE: _____/_____/_____ Manifest:

V______________

To: _________________ INTO STORE: _____/_____/_____ Carrier: _______________ No Plts

Long Description

Variant Unit

No of Par'ls

Each Contain

Quantity Under Bond Duty Paid

Net Wt/M

Total Net Weight

PUFF1 PUFFING BILLY 20X200 10,000 MORE MOREPUFF 20X200 5,000 CANST CANCERSTICK 25X200 5,000 DAN1 DANGERBLOCK 25X200 5,000 DAN2 D/BLOCK LIGHTS 25X200 5,000 SMOK SMOKEROLL 25X200 5,000 ROLL ROLLYEROWN 30X240 12,000 TAR1 TARANICOTINE 35X210 10,500 Total Prepared by: _______________ Total: Checked by: ________________ Pan No: ________ Seal No:____________ ____________________________________________________________________________



Activity 5: What parts of a manifest are important/relevant when receiving goods?

Circle or tick the sections of the sample manifest which you think are important/relevant when receiving goods.




Consignment note

A consignment note is used when the delivery is contracted out to a private carrier. They show what is to be receipted and are usually issued by the carrier of the delivery, as a record of what has actually been sent.

A sample consignment note _____________________________________________________________________________________________

Shippers Pty Ltd Interstate Hauliers A.C.N. 047 494 900 T D TYPE OF SERVICE D T 1 3 3 4 2 0 LAUNCESTON: 930 FORSTER STREET, INVERMAY 7248 TELEPHONE: (003) 88 8373

HOBART: RAIL YARDS, SNAVE STREET, 7000 TELEPHONE: (002) 00 9963

PALLETS CHEP LOSCAM PLAIN CHARGES .................................................................... PAYABLE BY:

DEVONPORT: RAIL YARDS, DEVONPORT, 7310 TELEPHONE: (004) 63 5142

EX-CHANGE

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MELBOURNE: 230 - 303 PLUMMER ST, PORT MELBOURNE, 3207 TELEPHONE: (03) 6622 5469

EXCHANGED

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SYDNEY: UNIT 33, HALE STREET, BOTANY 2000 TELEPHONE: (02) 886 5613

OWING

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FROM (SENDER) .....................................................................................................

TO (RECEIVER) ..............................................................................................................................

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Sender's Ref.

No. Items DESCRIPTION Length M

Width M

Height M

M3 Weight KGS

TOTAL ITEMS

INSURANCE (See Reverse) VALUE OF GOODS: $

TOTAL M3

TOTAL KGS

SIGNATURE OF SENDER: *.............................................................................. DATE

RECEIVED FOR shippers ................................................................................. DATE

UNIT No. SIGNATURE OF RECEIVER: *.................................................................................................... DATE

* CARRIAGE OF GOODS SUBJECT TO CONDITIONS PRINTED ON THE REVERSE SIDE OF THIS DOCUMENT AND ARE ACCEPTED AS READ ON THE SIGNING OF THIS DOCUMENT

BUFF: ADMIN COPY WHITE: FREIGHT COPY PINK: P.O.D. COPY

GREEN: RECEIVERS COPY BLUE: SENDERS COPY

MANIFEST No.



In some cases, the goods on a consignment note may be checked with other delivery documents (invoice, manifest etc). A consignment note usually does not give a product description, but will give information like how many boxes, pallets, bags, bales etc.

The important sections are: • pallet control information

• number of items

• description

• receiver

• signature of receiver.

If you are not sure why the points listed above are important to receiving goods, please discuss consignment notes with your trainer.



Activity 6: What documents will you see when receiving goods?

Ask your trainer to help you collect a sample of the types of documents used for receiving goods where you work. Compare what you collect with what is talked about in this Learner’s Guide. To complete this Learner’s Guide, you need to be able to identify the important parts that are relevant to your job when receiving goods. If you think you will have trouble doing this, ask your trainer for help.



Internal packing note

The internal packing note is used to carry out a more detailed check of the stock delivered, once the outer containers, such as cartons, drums, boxes and pallets have been broken down and the stock is ready for inspection and then storage. The packing note lists what is actually within each unit delivered. It should give specific information regarding quantity, type, size, specifications, colours, etc.

Internal packing note example

PACKING SLIP

Account No. Date Page Number WY6196 1/4/96 2 27

Container No.

Item No. Qty Part Number Description Location Code Cum

04

26 100 027 Bearings Melb 0019



Electronic data systems

Many warehouses today use special computer systems in the receival of goods. This is called an automated system. Automated systems cut down on paper work and are very quick when it comes to checking and transferring information.

The main features of an automated system are: • consignment notes sent through a computer as proof of delivery

• barcodes used on consignment notes

• barcoded delivery labels

• speedy pricing.

Sometimes with automated receival systems, computers can be used to provide extra information. Daily dispatch details can be looked at for numbers of: • deliveries

• amounts

• weights

• money charged.



Activity 7: Does your warehouse use special computer systems in the receival of goods?

Does your warehouse use special computer systems in the receival of goods? If yes, ask your trainer why computer methods are used. If your warehouse does not use computer systems for receiving goods, ask your trainer if, in the future, they will be used and why they might be used.

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Section 2

What does checking and inspecting goods involve?



Section outline


Accepting and receiving delivery of goods

Checking the consignment is correct

Checking the consignment for damage on the truck and off the truck



The receipts area

The receipts area is a special area within the warehouse for the receival of goods. It is a separate area away from all existing stock. Sometimes this area is called the Quality Control area or ‘QC’. This is because all incoming deliveries must be carefully checked before the goods are mixed with stock on hand.

The receival area is usually located close to loading and unloading docks. This helps to save handling time and allows Forklifts, trolleys, etc, to be used. The receival area should be large enough to allow goods to be carefully checked.

When doing a first check, look for pallets with product overhang or wet and damaged stock. Some warehouses only accept single item pallets. If this is the case in the warehouse where you work, pallets with mixed items will also need to be labelled for return. If mixed pallets are accepted, then they should be referred to the receival trainer.



Activity 8: Does your warehouse accept mixed pallets?

Find out from your trainer if your warehouse accepts mixed pallets. If no, how are mixed pallets treated?

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It is also important to check any security or quality control devices. In many warehouses, loads or containers that are delivered must be sealed. This may be done using some type of plastic tag or even a key and lock system. These load security procedures are used to prevent consignments from being tampered with during transportation.

When checking a load, if you notice that the seal or lock is broken, you should immediately notify your work supervisor. Usually the carrier is asked to verify the damaged seal and the sender or client is notified before the stock is checked. In some situations it may be warehouse policy to actually collect photographic evidence of damaged deliveries.



Activity 9: Do you deal with security control devices?

Do any deliveries arrive at your warehouse with locks or security control devices? Ask your trainer to comment and make notes in the space provided.

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Physical checking

After goods are unloaded, physical checking is carried out to make sure the goods delivered are what is described on: • manifests

• consignment notes

• invoices.

Deliveries are checked against delivery documentation to make sure: • the total count is correct

• individual product count is correct

• any damage is recorded and reported immediately.

Goods may be checked by: • counting

• weighing

• measuring.

Quality may be checked by: • colour

• size/weight

• specification

• packaging

• best by dates.

Once the goods have been checked they are entered into the system and recorded as goods in stock.



Activity 10: How are goods checked against documentation?

In Section one, you looked at sections of documentation which provide information used for checking deliveries. Can you remember where you would look on a delivery docket, invoice or manifest to check the following information: • is the delivery at the right place? • is the stock the right item? • are the item quantities correct?

If you cannot remember, revise Section one or ask your trainer for help.



Activity 11: Assisting loads

It is time to get some practice at assisting with the checking of loads. Ask your work trainer to help you arrange to do this. You should try to do at least three different deliveries. Use the following checklist as a guide.

Checklist - 1 Date: __________________________________________________

Time of delivery:__________________________________________

Carrier:_________________________________________________

Sender: ________________________________________________

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Invoice/manifest number:___________________________________

Product type: ____________________________________________

Correct product: Yes No Number of pallets Yes No

Count is correct Yes No

Any damage Yes No

Best by date apply Yes No



Checklist - 2 Date: __________________________________________________

Time of delivery:__________________________________________

Carrier:_________________________________________________

Sender: ________________________________________________

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Product type: ____________________________________________

Correct product: Yes No

Number of pallets Yes No


Any damage Yes No Best by date apply Yes No

Checklist - 3

Date: __________________________________________________

Time of delivery:__________________________________________

Carrier:_________________________________________________

Sender: ________________________________________________

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Product type: ____________________________________________

Correct product: Yes No Number of pallets Yes No


Any damage Yes No Best by date apply Yes No



What do I do if deliveries are incorrect or damaged?

A damage or shortage report must be completed when: • goods arrive damaged

• a shortage occurs in delivery

• goods fail to arrive at the stipulated time.

There are also correct procedures for cases of wrong and surplus delivery.

Problem Action

Goods arrive damaged Usually taken to a special area set aside for damaged goods. A damage report form is then filled out. It is from this damage report form that claims against suppliers or carriers are made.

Not enough goods arrive A discrepancy report must be completed. The carrier, supplier and invoice department all get a copy of the discrepancy report. The warehouse also keeps a copy. Where possible a copy of the consignment note or invoice are attached to the report.

Non deliveries The carrier is immediately advised in writing.

DAMAGED STOCK RECORD FORM

DATE ITEM CODE DESCRIPTION ISSUE QUANTITY PACK SIZE SIGNATURE

DISTRIBUTION CENTRE MANAGER

Damaged stock is recorded on a Damaged Stock Record Form (as above).



Activity 12: What happens in your warehouse if deliveries are wrong?

When working in receivals, you may come across situations where: • goods are damaged • wrong goods are delivered • too many items are delivered • too few items are delivered.

With your trainer’s help, list what happens in your warehouse if discrepancies or damage occurs to deliveries.

What happens when:

Loads are damaged?

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Wrong goods are delivered?

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Too many items are delivered?

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Too few items are delivered?

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What are the procedures for recording returns?

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Section 3

What do I need to know to assist with unloading, unpacking and putaway of stock?



Section outline


Unloading goods

Handling goods with special handling instructions

Different container types

Different types of goods and their storage requirements

Putaway of goods



Unloading

When the goods have passed the first check they are ready for unloading. Use the following three activities that follow to help you.



Activity 13: Manual handling equipment

List the manual equipment required to receive and unload these specific deliveries.

Delivery Equipment required

Nine pallets of mixed cartons

A pallet of six 50 litre plastic drums of sulphuric acid

Gas bottles




Activity 14: Hazards to avoid when manual handling

List four hazards you should avoid when manual handling.

1. ___________________________________________________

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2. ___________________________________________________

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3. ___________________________________________________

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4. ___________________________________________________

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Activity 15: Procedures to follow when performing manual routines

List the procedures you should follow when performing each of the following routines.

Task Procedure

Lifting

Lowering and carrying

Pulling and Pushing

Team Lifting




What are the different types of packing containers?

Goods can arrive at a warehouse in many ways and container types.



Activity 16: What container types are handled at your warehouse?

Have a look around the warehouse where you work. Using the space provided, list all the different types of packing containers you can see.

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Do some goods need to be handled carefully?

Sometimes cartons come with special signs or instructions on how they should be handled. Care must be taken because these instructions relate to the goods inside the cartons. Failure to follow carton instructions may result in damage to the goods. In the case of dangerous goods, workers may be injured if these instructions are not followed. Some examples of common handling instructions are given below.

Handling instructions

⇑ THIS WAY UP

FRAGILE This label means the goods could be easily damaged. Great care should be taken.

This label means the goods could explode or catch fire if heated. The goods are dangerous and should be handled carefully.

THIS SIDE UP

This label asks you to place the container with the label facing up. This could be to avoid damage to the goods or spillage of the contents.

Over 20Kg Some goods have a weight related sticker attached, e.g. over 20kg. See product supplied for details.

This label means the containers should be stored with the arrow pointing up. This is to avoid damage to the goods or for safety reasons.



Activity 17: Where you work, are there goods with special handling requirements?

Look around the warehouse where you work. See if you can identify any goods with special handling requirements.

Use this checklist to help.

Dangerous goods Poisons

Fragile goods Food items

Gases Goods with stacking instructions

Shrink/stretch film wrapping is commonly used to secure loads. It may be used at times when the load will not tolerate tight or heavy strapping, or when loads include unusual shapes. Shrink wrap can also be used for pallets which contain a lot of small items. It may not be suitable for loads which are heavy, or those which require heavy holding power. Clear and black wrap is available. Black is used to conceal the contents from the public eye, e.g. TV sets.

In some circumstances you may be required to remove the shrink wrap before the goods are put away. However, this is unlikely in cases where loads are unstable.



Activity 18: What is done with shrink wrap where you work?

Your warehouse will have its own procedure for shrink wrap. Ask your trainer to explain to you what happens with shrink wrap deliveries in the warehouse where you work. Make some notes as to whether the shrink wrap is left on or taken off.

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What types of goods does your warehouse receive?

As mentioned previously, loads may be delivered as single items or as multiple product delivery.



Activity 19: What goods does your warehouse receive?

Have a look at the types of goods that are delivered to the distribution center where you work. Using the space provide below, list four products that are delivered as a single line and four that are received as mixed stock.

Single line Mixed line

1. 1.

2. 2.

3. 3.

4. 4.



The source of the goods may also differ. Goods may come from a local or an Australian source, or may even be imported from overseas. Goods that are sourced from different places may require different receival procedure. Also, certain types of goods may require special delivery procedure such as chemicals, petroleum products, unusual sizes and shapes special arrangements for receival would be made for deliveries.

Some products by their nature may require special and expert handling to reduce risk of accident or damage.

Putting goods away

Once the goods have been checked and accepted as scheduled, they are formally entered onto the ‘stock on hand’ record system. This system is used to produce a ‘Putaway label’. Manual labels can also be used to trap the inventory but do not produce a putaway label.

Selection slot label putaway

000N4 0020 19068

Aisle AQ.28.2.1

Location Level ITEM M/PK NOODLES CHICKEN 4X 85.00GM

PO 00347335 EXPR DATE 06-06-96 OM

REC 02030 DATE 06-06-96 TIME 09:21 0008 FROM 0000000 TIHI 10X09 QTY 0000020 Product SLOC AQ.28.2.1 CASES 020 Code ASGN CHK ADV LABEL 01

1180090

Ý³ºÞº³ÝººÝ Scanning Code This label is placed on stock when deliveries have been accepted.



Activity 20: Do you understand the purpose of putaway labels?

Get an example of a putaway label from your warehouse. Compare it to the example above. Ask your trainer to show you how to locate the following information about where the goods will be put away. • the isle • the location • the level.

Where goods are stored is often called a ‘slot’.



Not all computer systems can provide information such as locations of goods. If your warehouse does not use locations for slotting of goods, ask your trainer to explain how you would know where products are?

Of the many different lines in a warehouse, some will move through the system quicker than others. Generally, goods are classified as fast moving, medium moving, slow moving. What and how many people buy in the supermarkets and shops will determine how fast any goods move through the warehouse system. Most times it is necessary to keep a reserve supply of fast moving goods. Reserve items are usually stored in a distinct location and are often called ‘piggy backs’, which means that many pallets are stacked on top of each other. Reserve items are stored on the high slots on most occasions.

Piggy back

PAGE: 002

00000 0012 19070

Aisle BH.044.D4

Location Level - Set D ITEM TRIDENT DATES PITTED 250.00GM 4th pallet

PO 00347335 EXPR DATE 06-06-96 OM In this case 'D'

REC 02030 DATE 06-06-96 TIME 09:21 0030 indicates it is a FROM 0000000 TIHI 12X08 QTY 0000012 reserve item. Product SLOC BH.43.3.3 CASES 012 Code ASGN CHK ADV LABEL 01

1747720

Ý³ºÞº³ÝººÝE

Scanning Code

This is the putaway label which is termed a 'piggy back'.



Where are the new lines put?

New lines into the warehouse can be identified by a new stock identification label. This label is the same as a putaway, but it does not have a location destination.

New stock

This symbol indicates new stock

00000 0048 18975

*01701 ITEM PINE BARK BAG MED 1.00EA

PO 00346714 EXPR DATE 06-06-96

REC 02017 DATE 06-06-96 TIME 08:46

FROM 0000000 TIHI 04X12 QTY 0000048

SLOC AU.07.1.1 CASES 048

ASGN CHK AJM LABEL 02

OM 0001

4628460 Product Code/No. Ý³ºÞº³ÝººÝº³

If a delivery arrives with new stock or goods that have not been stored before, this new stock label is generated. The star shape indicates new stock. This label is placed on the goods and the 'slotter' will then find a vacant location.



Activity 21: What happens when new stock arrives at your warehouse?

Ask you trainer if you can work for a short time with the person responsible for slotting new stock. Sometimes in more advanced warehouse systems (WMS) the system automatically allocates this slot on the putaway label. Use the space below to list the steps taken in your warehouse when finding locations for new stock.

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Stock location All types of goods ranging in various shapes/sizes are stored in warehouses. As mentioned previously in this section, some goods move faster through the system than others. Some warehouses will also store flammable and dangerous goods.

Listed below are some questions to be answered before storing stock. • What type of stock is it?

• How fast does it move?

• Is it dangerous?

• Is it large or small?

• Is it easy to stack?

• Does it require cold storage?

Sometimes in more advanced warehouse systems, the computer system automatically slots new goods into storage based on the criteria above.



Activity 22: Reasons for different storage areas

Discuss the above factors with your trainer and see if you can come up with any other reasons why warehouses might have different storage areas. List any additional factors in the space provided.

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Temperature controlled warehousing Temperature controlled warehousing fits in between cold storage and normal ‘dry’ warehousing where goods are stored at room (ambient) temperatures.

Although there are a number of goods that require temperature controlled atmospheres, very few warehouses specialise in this type of warehousing alone. Many of the larger warehouses have an area set aside within the warehouse that is used for stock that requires a controlled temperature, for example, chocolates.

Other warehouses ensure that stock requiring a cooler atmosphere are stored in the cooler areas of the store. For example, at ground level rather than on top of shelves close to the roof.



Activity 23: Coldstores and temperature control stores

List two goods you believe would be stored in:

A coldstore

1. ___________________________________________________

2. ___________________________________________________

A temperature control store

1. ___________________________________________________

2. ___________________________________________________




How do you keep track of where the various stock is?

In modern warehousing systems, once goods are entered onto the computer system, they can be tracked right through to dispatch. You may recall earlier in this section putaway labels were mentioned. Written on the putaway labels there is the aisle and level where the stock is to be located. Workers putting goods away use this information to guide them to the correct slot. Here is an example of a location address. Such labels are fixed to the shelving or bins. A location label

³ÝÞº³º DA. 1. 1. 1 Some labels have barcodes Aisle Location Level for electronic tracking

This label is fixed on the shelves located in slots. It allows the warehouse to keep track of the stock location. It also helps Forklift drivers to identify the putaway slot and order pickers to find the goods when picking an order. Some labels also have barcodes to identify the location to the system.



Activity 24: Do you understand a location label?

Have a look at the type of location labels used in the warehouse where you work. How does this label compare to the example label? List any differences.

Discuss these differences with your trainer.

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What is meant by stock rotation?

Most warehouses have a plan to make sure that old stock is shifted first. In your warehouse job, it is important for you to keep in mind that many products (especially consumables) cannot be used after a certain time. With foodstuffs, this will be the best by date. Some stock moves faster than other stock in a warehouse.



Activity 25: How fast do items move though your warehouse?

Think about the stock held in the warehouse where you work. Identify two items considered fast moving and two items considered slow moving.

Fast moving Slow moving

1. ________________________ 1.______________________

2. ________________________ 2.______________________



There are terms used to identify stock rotation systems in a warehouse. These terms are:

First In First Out (FIFO)

This means stock that comes in first is despatched first.

First In Last Out (FILO)

Under this method the stock received first is the last to go.

Stock rotation is important when putting goods away. In some instances pallets may need to be rearranged before putting fresh stock away. You may have to shift pallets from reserve slots to pick slots or you may have to move stock forward that already exists in pick slots.



Activity 26: What are the principles of stock rotation where you work?

Ask your work trainer about the principles of stock rotation at the warehouse where you work. Make some notes.

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Activity 27: Can you assist with unloading, unpacking and putaway of stock?

To successfully complete this unit, you need to be able to help unload and unpack stock. You also need to be able to help and follow directions with the putaway of stock into the correct storage location. This activity is for you to get some practice at these tasks. See your trainer and explain this activity to them. Ask your trainer if they can help you arrange some practice with unloading, unpacking and putaway of stock.



Additional resources



Publications: • Workplace Health & Safety Handbook, Occupational Health &

Safety Commission, 1992

Video: • Manual Handling -‐ Safetycare Series

Web sites: • NOHSC (National OHS Committee – Publications)

http://www.nohsc.gov.au/OHSInformation/NOHSCPublications/

• Workcover Authority of NSW http://www.workcover.nsw.gov.au/

• Victorian WorkCover Authority http://www.workcover.vic.gov.au/

• WorkCover Queensland http://www.workcover.qld.gov.au/

• WorkCover WA http://www.workcover.wa.gov.au/

• WorkCover Corporation of SA http://www.workcover.wa.gov.au/

• ACT WorkCover http://www.workcover.act.gov.au/

• Workplace Standards Tasmania http://www.wst.tas.gov.au/node/WST.htm

• Work Health Authority NT http://www.deet.nt.gov.au/wha/index.html



Feedback on activities

The responses provided in this section are suggested responses. Because every workplace is different, your responses may vary according to your specific workplace procedures, the equipment available and the nature of the business.



Activity 2: Understanding stock integrity?

What does stock integrity mean?

Stock integrity means that the particular stock remains in its original state. This means that the goods are not tampered with or damaged in any way. The goods must be the type and quality they are said to be. Stock integrity ensures that customers who order the goods get what they want and when they want it. Stock integrity is a vital part of quality assurance.

Activity 3: What information on a delivery note is important/relevant when receiving goods?

Sample delivery note

GOODS SHIFTER LTD Date: 4/7/03 DELIVERY NOTE

To: Coles Address: Jay Street, Melbourne

Please accept delivery of the following items

Item Code

No. Description Quantity Method of

Delivery Saucepans

02 stainless steel - copper base 30cm

100 carrier

Method of delivery:

Good received by (signature) John Foreman

• The delivery note indicates who the goods are to be delivered to and to what address. This is checked at receival to see if the delivery has come to the right place.

• The item column is important because it shows what the delivery contains. In this case it is saucepans.



• The quantity column shows how many units in the delivery. In this case the delivery should contain 100 saucepans.

• The goods received by signature is important and relevant when receiving goods. The signature says, yes, the goods have been received.

• The description column becomes important when there is more than one type of the same item. For example, two lots of 100 saucepans can be delivered: − one lot might be copper base 30cm − one lot might be copper base 15cm.

The description column is then used to check that the saucepans are two different sizes.

Activity 4: What parts of an invoice are important/relevant when receiving goods?

Sticky Honey Corporation of Australia Limited Head Office Payment Address Sticky Honey Corporation 39 Archerfield Road PO Box 666 Poorlands 7704 Poorlands 7704 Queensland Australia Queensland Australia Phone (16) (70) 777 3573 Fax (16) (70) 039 3573 Grocery Hold It Invoice No. 687710 V Post Office Box 691 Invoice Date 16 Apr 1996 SOUTH LAUNCESTON TAS 7249 Customer No. Groce16 Cust. Order No. 96103N V/No 53522 Sales Tax No. INVOICE

PRODUCT CODE & DESCRIPTION PACKAGE TYPE

QUANTITY PER PACKAGE

QUANTITY ORDERED

QUANTITY BACK ORD.

QUANTITY DELIVERED

UNIT PRICE

S/T% AMOUNT

23CAC Good Pure Honey 375g 09STC Sticky Honey 400g 05CVS Bush Honey 750g

12 12 12

21 48 39

21 48 39

19.00 22.55 25.06

399.00 1082.40 977.34

INVOICE TOTAL

2458.74

Delivered To: GROCERY HOLD IT B & D TRANSPORT 530 GARFIELD STREET LAUNCESTON

Did you tick or circle the shaded areas?



Activity 5: What parts of a manifest are important/relevant when receiving goods?

Time: _____:_____ PUFF Ltd MANIFEST OF CIGARETTES NO _________

DOMESTIC CIGARETTES EXCISE TARIFFS Home Consumption - Export DCS Document: ______________

From: DISPATCH DATE: _____/_____/_____ Manifest: V______________

To: __________________ INTO STORE: _____/_____/_____ Carrier: ________________

No Plts

Long Description

Variant Unit

No of Par'ls

Each Contain

Quantity Under Bond Duty Paid

Net Wt/M

Total Net Weight

PUFF1 PUFFING BILLY 20X200 10,000 MORE MOREPUFF 20X200 5,000 CANST CANCERSTICK 25X200 5,000 DAN1 DANGERBLOCK 25X200 5,000 DAN2 D/BLOCK LIGHTS 25X200 5,000 SMOK SMOKEROLL 25X200 5,000 ROLL ROLLYEROWN 30X240 12,000 TAR1 TARANICOTINE 35X210 10,500 Total Prepared by: _______________ Total: Checked by: ________________ Pan No:

__________ Seal No: _________________

Did you identify the sections shaded above?

To: _____________________

Shows who the delivery is to go to. Into store: _______________________

This data is important because it helps plan stock rotation.

This is extra important if goods delivered have a ‘best by date’. Long description

This helps identify products by name. Variant unit

This section gives the quantity of goods. Seal No. ____________________

This is important when deliveries have a security seal. This seal is checked to see that the delivery has not been tampered with.



Activity 13: Manual handling equipment

List the manual handling equipment required to receive and unload the following deliveries.

Delivery Equipment required

Nine pallets of mixed cartons Hand jack and trolley

A pallet of six 50 litre plastic drums of sulphuric acid

Hand jack and trolley

4 Gas cylinders (5kg each) Lifting clamps

Activity 14: Hazards to avoid when manual handling

List seven hazards to avoid when handling stock manually.

1. Incorrect bending

2. Incorrect twisting

3. Jerky movements

4. Exceeding physical capability

5. Lifting too high

6. Holding too low

7. Attempting work when you need help from others



Activity 15: Procedures to follow when performing manual routines

List the procedures to be followed when performing each of the following routines.

Task Procedure

Lifting Lifting is done by bending at the knees and keeping your back straight.

Lowering and carrying Get a secure grip. Check the package is safe. Check that the route is suitable and safe.

Pulling and Pushing See if there is suitable tools to help (eg. dragging mat). Check pathway is safe.

Team Lifting Check safety of pathway. Check teams capabilities. Check teams understanding of what is to happen. Only move when everyone has a secure grip. Raise and lower at the same time.

Activity 16: What container types are handled at your warehouse?

Compare the list you have made with the following container types.

• Cardboard cartons (various design) are one of the main ways to package goods.

• Loose support pads are strapped to goods to provide storage protection and access for handling.

• Simple boards of wood, metal or plastic hold goods together.

• Bins, boxes and baskets for manual handling, made of wood or plastic are used for consolidating smaller goods into one order.

• Bins, boxes and crates are used for mechanised handling of larger items. These will normally have slots at bottom to allow for lifting and are made of wood, plastic, sheet metal or wire mesh.

• Disposable or re-useable pallets are used to stack packaged goods on for movement. This is the primary load carrier in a



warehouse. These can be made from metal, plastic, foam or cardboard but are mostly wood.

• Roll pallets are simply a pallet on wheels with wire mesh sides and gates and they are handling for packing loose goods.

• Metal ISO containers come in a number of sizes and designs. They are used to move general cargo in bulk; some examples are freezer, tanker and general cargo. They can come in 10 - 40 foot, the most common being the 20 foot metal container.

Activity 22: Reasons for different storage areas

Compare your list to the following:

• security issues

• level of automation

• storage guidelines used in: − FIFO - First in first out − LILO - Last in last out − JIT - Just in time supply

• the stock location system used in: − fixed storage - where goods are given a fixed location − random storage - where location is allocated randomly − zoned storage - where product grouping is applied

• the type of operation (for example, consolidation, stockpiling, product mixing, or distribution operation).

Fast moving stock should be placed in slot locations which are as close to the dispatch areas as possible. Fast moving stock should also be easy to get at. Stack ability and efficiency are vital principles of storing goods. Inflammable and dangerous goods need to be located in a separate location away from all other goods. Large, heavy items are usually stacked on pallets in standard shelving. Smaller, fast to medium moving items may be stored in what is known as a gravity fed system. This is sometimes called a gravity fed ‘live system’.



Activity 23: Coldstores and temperature control stores

There are many goods that are stored in a coldstore or under controlled temperature. Compare your list with the examples provided below:

• coldstore - meat, snack foods, iced products and poultry.

• controlled temperature - medical supplies, sweets, fruit and dairy products.

tlia1307c - receive goods - learner guide

Documents

goods section

inspecting goods

receipt of goods

putaway of goods

workplace procedures

documentation requirements

workplace requirements

aboutthis learners guide