Timothy Dumpson Jr. Forward Thinking Operations Manager186 Franklin Street • Bloomfield, NJ 07003 516-884-0645 • timothy.dumpson@gmail.com

A results-oriented business professional with solid track record of success with planning and managing projects, improving operational efficiency and organization building. Able to identify functional strengths and weaknesses, design and implement company policies and standards, as well as potential changes in systems and processes to optimize productivity; yielding significant increases to the bottom line. I have demonstrated ability in developing and motivating staff for increased productivity, controlling costs through streamlined use of manpower coupled with strategic resource allocation.

▪ Operations Streamlining Specialist ▪ Mentor/Motivator/Organization Development ▪ Labor Utilization Analysis ▪ Superior Operations Management ▪ Operational Excellence ▪ Budget preparation and analysis ▪ Unparalleled Customer Satisfaction ▪ Project Manager

SUMMARY OF QUALIFICATIONS Instilling vision to accomplish company goals and exceed productivity expectations while maintaining high standards of quality, safety and

customer service standards through total quality management. Successful in strategic project planning and budget administration, and developing improved processes to optimize operational objectives. Experienced in operations restructuring in order to meet the needs of business growth, cost reduction and, improved service. Oversee business operations ensuring that organizational requirements are met within the established budget, including production goals

and KPI’s, and, operational excellence is the focus to help bolster superior customer service. Analyzing payroll costs and productivity reports and implementing sound practice improvements.

Train managers in their daily roles, including KPI reports, profit and loss statements, and human resource reports. Empower managers to make sound business decisions in order to provide the best customer service.

PROFESSIONAL EXPERIENCE

XPO Logistics – New York, NY 2012 – 2016

General Manager – New York, NY

Head 2 sites in the New York Market providing daily operations leadership, training and follow-up, and customer account management. Hold regular team meetings/conference calls fostering creative thinking and idea sharing to help uniform standards for operations.

· Accountable for all Distribution Center logistics.

· Directly manage and oversaw Managers, Supervisors and Support Staff, as well as, Material Handlers and Independent Contractor teams.

· Managed HR duties including, but not limited to, payroll, hiring, disciplinary actions, and employee evaluations.

· Coordinate and execute the successful receiving, loading, and tracking of deliveries and assemblies in the Metro NY and New Jersey areas 7 days a week while maintaining operational excellence. Through team collaboration, increased on time percentage by 12 percentage points.

· Restructured operational processes in order to meet the needs of business growth, cost reduction and, improved services.

· Instilled vision to accomplish company goals and exceed productivity expectations while maintaining high standards of quality, safety and customer service standards through total quality management.

· Oversaw business operations ensuring that facility requirements are met within the established budget, production goals and KPI’s are being met and, operational excellence is the focus to bolster superior customer service.

· Train supervisors in their daily roles, including KPI reports and human resource reports. Empower the supervisors to make sound decisions in order to provide the best customer and client service.

· In one fiscal year, I have written the Operations Manual and training program for the Floor Operations Supervisors and Material Handlers. The training program has resulted in a 30% drop in claims to date.

· Implemented strategic planning and streamlining practices allowing for the proper allocation of manpower. This proper allocation has increased productivity and decreased operating expenses.

· Developed the processes for inventory management and safe care, custody and control practices in a warehouse setting.

Storage Post Self Storage Management - Metro, NY Various Positions

District Manager 2008 - 2012

Lead district operations of 10 stores grossing $38.4 million annually with over 40 employees. Analyze daily production reports for sales, rental square footage gains/losses, accounts receivables, delinquency forecasting, discounting, adjustments and credits, lost and stolen merchandise, payroll, maintenance reporting, and equipment needs. Recruit, hire, train, motivate and supervise managers. Communicate with vendors to fulfill maintenance repairs. Monitor daily activity, office set-up, and assist managers with employee issues.

· Helped launch an expanded pick-up service in 2010 through strategic marketing and use of market specific language. Developed promotion techniques and training manual.

· Reduced associate turnover from 65% to 33% and management turnover from 48% to 2% by encouraging teamwork, a “WE,” “US,” and “TOTAL STORE” mentality.

· Increased net square footage for three straight years (total 25,000 sq. ft.). Overall occupancy from 85% in 2009, 89% in 2010, 92% in 2011, and 94% in 2012---highest in region (out of 3 districts with 10 properties each).

· Decreased tenant delinquency to lowest in region for three consecutive years from 22.4% to 20.2%, 18.5%, 15.2% increasing district revenue by $2.2 million.

· Trained managers to up-sell packing supplies and insurance coverage, increasing gross and net profits.

· Chaired team of District Managers and Regional Managers to upgrade and re-write the company’s Operations Manual.

· Achieved 100% completion for five store conversions and two multi-million dollar renovations by the deadline with all conversions being completed under budget.

· Ranked top district in sales and occupancy for two consecutive years (2011 & 2012).

· Full P&L management for a district consisting of ten stores.

· Lead district to receive “Best Customer Satisfaction” ranking two years in a row (2011 & 2012).

Senior Storage Specialist - Ozone Park 2008

Lead 20 stores providing daily operations leadership, training follow-up, and customer account adjustments. Acted as the liaison between Facility Managers, Associates, and Executive Management. Conducted new store set-ups for the Northeast Region. Held regular team meetings/conference calls fostering creative thinking and idea sharing to help uniform standards for operations.

· First manager to hold this position. Promoted to District Manager within one month.

· Through training, follow-up, and role-playing, helped boost customer satisfaction.

· Organized the top facility managers to create a “Think Tank” of innovative and creative ideas for promoting sales growth and Operational Excellence.

General Manager - Long Island City 2007

Managed the flagship store, which is comprised of a self-storage component and a document storage component grossing $2.5 million annually. I directed the supervision of eight employees and allocated personnel to areas in need of extra attention.

· Increased profits by 20% in one year producing one of the best ROI’s in the region.

· My facility had the highest single year growth in square footage (21,600 sq. ft.- 18%).

· Achieved the second largest reduction in write-offs by implementing aggressive collection procedures.

· Managed the relocation of the Document Storage warehouse (over 75,000 file boxes), to 100% completion forty-five days ahead of deadline with a less than 1% misallocation rate.

· Given increased responsibility leading to the development and promotion to the Senior Storage Specialist Position.

EDUCATION

Adelphi University (Garden City, NY), Bachelor of Science in Liberal Arts and Sciences

REFERENCES

Provided upon request.