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TIM WEAVER ~ MA, CQPA818 Glenview Street, Philadelphia, PA 19111

267.253.5851 ~ tweaver818@gmail.com

Summary Statement

Systems-thinker with 10 years experience helping organizations perform at a higher level. Distinguished by proven ability toanalyze information, define challenges, and move people to action. Accomplished by employing a multi-disciplinary skill setto drive improvements in people, processes, and technology. Eager to serve in a consultative role with a company where solidexpertise is needed in organizational effectiveness.

Key Strengths

Effective at engaging all organizational levels and disciplines in establishing and achieving improvement goals Strong analysis, synthesis, problem-solving, writing and communication skills Equipped to draw on a variety of improvement models/techniques Excellent interpersonal skills ability to build relationships quickly and connect well with others Able to prioritize competing demands and navigate challenging situations Passionate about helping organizations become more efficient and rewarding places to work

Areas of Expertise

Performance Analysis Strategic Planning Change Management Process Mapping, Assessment and ImprovementProject Management Conti nuous Improvement Lean Six Sigma Business Metrics and Dashboards

Employee Engagement Meeting/Team Facilitation Data Analysis and Business Intelligence Reporting

Professional Experience

EASTERN CENTER FOR ARTS AND TECHNOLOGY , WILLOW GROVE, PASecondary and Post-Secondary education specializing in arts and technology trades

Improvement Coordinator 2008-PresentExecute programs and projects focused on performance improvement and staff development. Partner with leadership tocreate business metrics, measure results, and drive organizational effectiveness initiatives.

Continuous ImprovementDesigned and implemented a company-wide continuous improvement model. Led employees through a process to identifyand work out solutions to gaps in performance, resulting in an increase of 13% on state competency tests as well as improvedgraduation and retention rates.

Business IntelligenceResearched, selected and implemented a new Business Intelligence Suite (Cognos). Developed business metrics (KPI's),scorecards, and dashboard reports, promoting an in-process analysis tool set that facilitates faster, well-informed businessdecisions.

Survey Development & AnalysisDeveloped and administered a series of assessments to evaluate satisfaction levels of key business processes, resulting inactive improvements in facilities and technology services.

Team BuildingCreated and directed team building sessions for a newly formed Executive team, resulting in increased communication andimproved team dynamics.

mailto:tweaver818@gmail.commailto:tweaver818@gmail.commailto:tweaver818@gmail.commailto:tweaver818@gmail.com

8/8/2019 Tim Weaver Resume 9-27

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Tim Weaver ~ MA, CQPA Page 2 of 2

SPECIAL PEOPLE IN NORTHEAST, INC. , PHILADELPHIA, PAIndustry leader in support services for individuals and families with special needs

Assistant Director of Adult Services 2003-2008Managed the operations of 8 different locations in a non-profit human services setting. Supervised, trained, and coached over60 employees to ensure quality programming and outcomes. Approved spending and provided budget oversight of severalaccounts totaling $2M.

Performance ManagementLed a team of union and non-union personnel to design and implement new position profiles and performance evaluationsresulting in an objective, streamlined system of performance management.

Employee Engagement and RetentionAdvanced best practices in change communication, talent management and professional development, resulting in reducedturnover of direct service professionals in a non-profit setting by 50% through selection of right-fit employees and effectiveteam building.

REPRINT MANAGEMENT SERVICES , LANCASTER, PAExclusive reprint marketer and fulfillment manager for over 250 different publishers and 600+ magazines

Director of Training 2002-2003Led and managed the training and professional development of all employees in a business-to-business sales environment.Developed and presented training materials for technical, sales, and soft-skills training. Worked closely with other directorsand team leaders to enhance performance through ongoing training and incentive development.

Needs Analysis and Sales TrainingAnalyzed performance data to assess needs and provide feedback and training to sales team. Profiled sales professionals toassess skills and personality fit, resulting in increased monthly sales for some associates as high as 50%.

Technical TrainingTrained all company employees on new Siebel CRM software system. All employees were trained and working in the newsoftware program in less than two weeks, resulting in a streamlined workflow reducing data entry and downtime by 30%.

WILLIAMS-SONOMA, INC. , CAMP HILL, PARetailer of high-end kitchen and home products

Call Center Sales Supervisor 2001-2002Developed incentives and monitored performance of a team of 35+ sales associates. Worked in partnership with seniormanagers, buyers, and vendors to increase revenue.

Call Center Trainer 2000-2001Leadership role on call center expansion team, training 800 sales and customer service associates on selling techniques,computer applications and soft skills. Principal product trainer for 300 seasonal associates during peak holiday sales period.Promoted in 4 months to Supervisor.

Education

WEST CHESTER UNIVERSITY, Master of Arts , Industrial/Organizational PsychologySHIPPENSBURG UNIVERSITY, Bachelor of Arts , Magna cum laude, Psychology

Professional Organizations and Certifications

American Society for Quality (ASQ)Certified Quality Process Analyst-CQPAProject Management Institute (PMI)Currently preparing for and approved to sit for PMP exam