Tiarna Burns ________________________________________________________________________________________________________________ Address: 30 Stega Place Wynnum West, QLD, 4178 Ph (m): 0432 466 602 Email: tiarna.burns11@hotmail.com

Licenses: Driver’s license

Transport: Own reliable vehicle

Qualifications: Certificate Three of Hospitality (Glorious training institute) 2012

Secondary School Certificate (Redlands College) 2014

Responsible Service of Alcohol (RSA) 2016

Responsible Service of Gaming (RSG)

Profile__________________________________________________________

I am currently studying a Bachelor of International Tourism and a Bachelor of Business at Griffith University the Nathan Campus. I am majoring in Marketing and Human Resources. I am a well presented, self motivated employee with a proven ability to provide the necessary customer service and care required to ensure overall client satisfaction. I am a passionate worker and take the highest of standards in the work that I do. I work hard, strive to be great and love to work in teams.

Key Competencies________________________________________________

• Good interpersonal skills and able to educate customers in a friendly manner

• Customer focused with a genuine interest in achieving positive outcomes

• Manage and prioritise tasks to maximum efficiency within restricted timeframes • Ability to carry out a variety of treatments with confidence and competence on

customers to help them look and feel their best

• Closing sales and securing repeat clientele through efficient service delivery

• Demonstrated product knowledge and able to keep up to date with new trends

• Proven ability to achieve Key Performance Indicators including retailing, sales, skin consultation, treatments and rebooking

• Intermediate computer user and ability to learn new information quickly

Employment History______________________________________________

2011 - 2015 Barista and Shift Supervisor

Gloria Jeans Cafe, Wynnum West

Responsibilities: First point of contact to meet and greet customers when they first enter store

Providing customers with the highest standards of attention and detail

Ensuring the store is run efficiently and effectively

Selling coffee products at every opportunity in a friendly manner

Handling customer comments and complaints in a professional manner

Correctly accounting for all monies taken and products sold

Ensuring that all equipment is in safe working order, maintained and service

Employment History______________________________________________

2014 - 2015 Barista and Shift Supervisor

Zarraffa’s Coffee’s, Capalaba Park

Responsibilities: First point of contact to meet and greet customers when they first enter store

Providing customers with the highest standards of attention and detail

Ensuring the store is run efficiently and effectively

Selling coffee products at every opportunity in a friendly manner

Handling customer comments and complaints in a professional manner

Correctly accounting for all monies taken and products sold

Ensuring that all equipment is in safe working order, maintained and service

Providing safe and high food safety standards

Employment History______________________________________________

2015 Barista and Shift Supervisor

Bean on Dean, Toowong

Responsibilities: First point of contact to meet and greet customers when they first enter store

Providing customers with the highest standards of attention and detail

Ensuring the store is run efficiently and effectively

Selling coffee products at every opportunity in a friendly manner

Handling customer comments and complaints in a professional manner

Correctly accounting for all monies taken and products sold

Ensuring that all equipment is in safe working order, maintained and service

Providing safe and high food safety standards

Employment History______________________________________________

2015 Head Waitress

Rodeo’s Mexican Restaurant, Wellington Point

Responsibilities: First point of contact to meet and greet customers when they first enter store

Providing customers with the highest standards of attention and detail

Having the capability of carrying three large plates at a time

Up-selling at every opportunity in a friendly manner

Handling customer comments and complaints in a professional manner

Correctly accounting for all monies taken and products sold

Ensuring that all equipment is in safe working order, maintained and service

Providing safe and high food safety standards

Employment History______________________________________________

2015 - Present Customer Service Attendant

Wynnum Manly Leagues Club, Wynnum Manly

Responsibilities: First point of contact to meet and greet customers when they first enter store

Providing customers with the highest standards of attention and detail

Ensuring each department of the club is run efficiently and effectively

Up-selling club memberships at every opportunity in a friendly manner

Handling customer comments and complaints in a professional manner

Correctly accounting for all monies taken and products sold

Ensuring that all equipment is in safe working order, maintained and service

Providing safe and high food safety standards

Being a responsible in relation to the service of alcohol and gaming

Referees available upon request