Through June 13, 2014

OFAP Statistics

Case Volume

1,000 Requests Per Month

August 2013

September 2013

October 2013

November 2013

December 2013

January 2014

February 2014

March 2014 April 2014 May 2014

220

1112

686

10261156 1222

652

1072

17331638

Wells Fargo34%

Nationstar12%

Chase11%

Ocwen10%

GreenTree8%

SPS4%

US Bank3%

Seterus3%

SLS3%

Champion2%

PNC2%

Other9%

Requests by Servicer

Intake11%

Open31%Closed*

58%

58% All Cases Are Closed

*Includes cases later withdrawn by the servicer

Participation

1,712 Grantors Participating(Fee Paid)

31% Participation Rate(Adjusted)

23% Participation Rate(Raw)

Raw Participation Rate:

Includes all cases in which a notice was sent and the fee deadline has passed

Adjusted Participation Rate:

Excludes cases with wrong numbers and deceased grantors if no successor is identified

Conferences

Scheduling Initial Sessions

Initial sessions rarely occur on the notice date

Document issues on both sides are the primary cause of delay

Parties must identify issues and request any reset two weeks prior

Adjourning Conferences

In 1,050 cases, the parties have met at least once

In 67% of those cases, the parties have met twice

In 21% of those cases, the parties have met more than twice

Outcomes

Agreement47%

No Agree-ment*52%

Pre-Conference Settlement 1%

Current Agreement Rate

*Pre-conference settlements tracked as no agreement cases through May 2014

658 Concluded

Conferences

Agreements to Retain Home

Retention

(249)

Permanent

Modification (60)

Trial Period Plan (143)

Forbearance

Agreement (21) Reinstate

or Payoff (20)

Repayment Plan

(5)

Agreements to Surrender

Non-Retention (65)

Short Sale or DIL (32)

Forbearance

Agreement (17)

Voluntary Surrende

r (13)

Cash for Keys (3)

Satisfaction of Participants

97% of servicers gave the OFA Program a neutral or better rating

80% of homeowners were satisfied or very satisfied with the OFA Program

96% of homeowners would recommend the OFA Program to another

Satisfaction of Participants

93% of homeowners found the housing counselor helpful or very helpful

95% of homeowners were satisfied or very satisfied with the facilitator

91% of servicers were satisfied or very satisfied with the facilitator