Three Simple Steps to Create a Thriving Mobile Community
Post on 17-Jul-2015
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Three Simple Stepsto Create a Thriving Mobile Community
Use to introduce a demo, video, Q&A, etc.K, just polished up changes based on our meeting yesterday. Let me know what you think +email@example.com
Stephen HsuSr. Product ManagerCommunity Cloud
John GiffordTechnical ArchitectSalesforce.com
Eric ScheelCTOMagnet 360
Use to introduce a demo, video, Q&A, etc.Please Post Questions to Success.Salesforce.com
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.Key Takeaway:We are a publicly traded company. Please make your buying decisions only on the products commercially available from Salesforce.com.
Talk Track:Before I begin, just a quick note that when considering future developments, whether by us or with any other solution provider, you should always base your purchasing decisions on what is currently available.
Connected: Integrate any data, record, or app into the communityMobile: Build rich, consistent member experiences for any deviceFast: Quickly and easily get your community up and running
Use to introduce a demo, video, Q&A, etc.
Three Options to Create Mobile CommunitiesSalesforce1HTML5 and NativeResponsiveTemplates or VisualforceMobile SDKNative Integrations
+firstname.lastname@example.org Check it out - I created this for this year's DF mobile session, similar to last year's._Marked as resolved_
Out of the Box: Configured based on community tabsetHTML5 and Native: On web or leverage native featuresAccess to Communities: Switch among communitiesAccess to Chatter: Feed first for users on the go!
Option 1: Salesforce1Use to introduce a demo, video, Q&A, etc.
Option 2: Responsive TemplatesKB, Cases, Q&A, GamificationKB, Cases with ImagesKB, CasesCustomization: Component-based UI Responsive: Build once, deploy everywherePlatform: Build on the Salesforce1 platformAccess to Chatter: Feed first!Option 2: Visualforce
Use to introduce a demo, video, Q&A, etc.CustomizationNative, hybrid, or responsive
Multi-platformBuild for iOS or Android
IntegrationIntegrate with apps and the S1 platformOption 3: Mobile SDK
Use to introduce a demo, video, Q&A, etc.Out of the boxHighlyCustomizedEmployee & B2B Use CasesB2C Use Cases
Which Option Should You Choose?Out of the boxHighlyCustomizedEmployee & B2B Use CasesB2C Use Cases
Out of the boxHighlyCustomizedEmployee & B2B Use CasesB2C Use Cases
Mobile Retail Communities
John GiffordTechnical ArchitectSalesforce.comUse to introduce a demo, video, Q&A, etc.Magnet 360
Eric ScheelCTOMagnet 360Use to introduce a demo, video, Q&A, etc.Seeded questions:why customers need a mobile strategy?what advice would you give to customers who want to get mobile right?Mobile re-invented how we connect with brands and buy products. Whats the impact of mobile in B2Bemail@example.com I added a few seeded questions in the comment section; just in case we need them; feel free to add firstname.lastname@example.org
/// Implemented a Salesforce community allowing contractors to access thermostat data to proactively follow up with customers for service and support.
/// Built the foundation for Honeywells universally-connected smart home.
/// Executed the first release in 90 days, with updated releases quarterly over the past two years.
Honeywell Connecting consumers to HVAC Professionals
Key TakeawaysSalesforce1HTML5 and NativeResponsiveTemplates or VisualforceMobile SDKNative Integrations
Please Post Questions to Success.Salesforce.com
Sessions You Cant Miss!
Community Cloud KeynoteReimagine Customer & Partner Engagement3:30 PM Wednesday!Keys to Chatter Success: Best Practices for Transformative Chatter EngagementTuesday 9:00 a.m.Chatter Roadmap: Winter 2015 and BeyondTuesday 11:30 a.m.
Secrets of Cutting-Edge Chatter Implementations Thursday 9:00 a.m.