CUSTOMER SERVICESTRAIGHT TALK

RETURN POLICY & PROCESS

Take a minute and think back to junior high - yeah, its a random ask but humor us. Every once in a while we would get these strange pains in our joints. Do you remember that?! They are called growing pains and man, they hurt - BAD. We’re growing - fast!! - and that’s awesome, but with growth comes growing pains.

As a startup, our growing pains are a bit different but they’re still there and they still hurt. It’s important to us that they don’t break your trust and faith in our marketplace. So, we have identified the top five questions you guys ask our customer service team and would like to answer you - in detail. Over the next five weeks we’re gonna take a step from talking about fashion and trends once a week to talk to you *straight* about the questions and concerns you have.

After all, WE are not here without YOU.

First up to tackle is returns - both the policy and the process. Here is where you can find the return policy on our site.

Actually, let’s back up a bit… to start off, we should probably explain how our site works first. See, the experience or return policy has two different viewpoints because we have two different customers - buyers AND sellers. So, our return policy has to protect both sides of the market!

Well, this how we’ve tackled it…

As a blanket statement all returns are up to the SELLER. So, our BUYERS have to be certain they want the item.

If a buyer purchases an item and its in the same condition described by the seller but doesn’t fit the way they thought, then we recommend listing it back in your closet on Threadflip! If you liked it, chances are someone else will too. Plus, its already gone through the Threadflip quality control screening so you know it will list quickly!

Now, if the item is Faulty, Fake, or Falsely advertised (FFF) the seller is required to accept the return. If this happens to you, we ask that you contact customer service and the seller within

three days of receiving the item to flag the transaction and initiate the refund process.

If you have any more questions, here is where you can find our Return Policy. You may also contact our customer service team at support@threadflip.com. We try extremely hard to address all concerns within a 48-72 hour window. Please keep in mind that our community is growing quickly and so that means a lot more inquiries.

Take a minute and think back to junior high - yeah, its a random ask but humor us. Every once in a while we would get these strange pains in our joints. Do you remember that?! They are called growing pains and man, they hurt - BAD. We’re growing - fast!! - and that’s awesome, but with growth comes growing pains.

As a startup, our growing pains are a bit different but they’re still there and they still hurt. It’s important to us that they don’t break your trust and faith in our marketplace. So, we have identified the top five questions you guys ask our customer service team and would like to answer you - in detail. Over the next five weeks we’re gonna take a step from talking about fashion and trends once a week to talk to you *straight* about the questions and concerns you have.

After all, WE are not here without YOU.

First up to tackle is returns - both the policy and the process. Here is where you can find the return policy on our site.

Actually, let’s back up a bit… to start off, we should probably explain how our site works first. See, the experience or return policy has two different viewpoints because we have two different customers - buyers AND sellers. So, our return policy has to protect both sides of the market!

Well, this how we’ve tackled it…

As a blanket statement all returns are up to the SELLER. So, our BUYERS have to be certain they want the item.

If a buyer purchases an item and its in the same condition described by the seller but doesn’t fit the way they thought, then we recommend listing it back in your closet on Threadflip! If you liked it, chances are someone else will too. Plus, its already gone through the Threadflip quality control screening so you know it will list quickly!

Now, if the item is Faulty, Fake, or Falsely advertised (FFF) the seller is required to accept the return. If this happens to you, we ask that you contact customer service and the seller within

three days of receiving the item to flag the transaction and initiate the refund process.

If you have any more questions, here is where you can find our Return Policy. You may also contact our customer service team at support@threadflip.com. We try extremely hard to address all concerns within a 48-72 hour window. Please keep in mind that our community is growing quickly and so that means a lot more inquiries.

Take a minute and think back to junior high - yeah, its a random ask but humor us. Every once in a while we would get these strange pains in our joints. Do you remember that?! They are called growing pains and man, they hurt - BAD. We’re growing - fast!! - and that’s awesome, but with growth comes growing pains.

As a startup, our growing pains are a bit different but they’re still there and they still hurt. It’s important to us that they don’t break your trust and faith in our marketplace. So, we have identified the top five questions you guys ask our customer service team and would like to answer you - in detail. Over the next five weeks we’re gonna take a step from talking about fashion and trends once a week to talk to you *straight* about the questions and concerns you have.

After all, WE are not here without YOU.

First up to tackle is returns - both the policy and the process. Here is where you can find the return policy on our site.

Actually, let’s back up a bit… to start off, we should probably explain how our site works first. See, the experience or return policy has two different viewpoints because we have two different customers - buyers AND sellers. So, our return policy has to protect both sides of the market!

Well, this how we’ve tackled it…

As a blanket statement all returns are up to the SELLER. So, our BUYERS have to be certain they want the item.

If a buyer purchases an item and its in the same condition described by the seller but doesn’t fit the way they thought, then we recommend listing it back in your closet on Threadflip! If you liked it, chances are someone else will too. Plus, its already gone through the Threadflip quality control screening so you know it will list quickly!

Now, if the item is Faulty, Fake, or Falsely advertised (FFF) the seller is required to accept the return. If this happens to you, we ask that you contact customer service and the seller within

three days of receiving the item to flag the transaction and initiate the refund process.

If you have any more questions, here is where you can find our Return Policy. You may also contact our customer service team at support@threadflip.com. We try extremely hard to address all concerns within a 48-72 hour window. Please keep in mind that our community is growing quickly and so that means a lot more inquiries.