Thomas Drummy

Mobile: 083-4709796Email: t_drummy@yahoo.co.uk

PROFILE

A highly motivated, hardworking individual with the ability to work on own initiative or as part of a team. Experienced in cash management, customer service and product selling. Computer literate with systems such as Microsoft Office and Mac OS. Also familiar with applications such as Citrix, Avaya , Sprint and PeopleSoft. Deadline orientated, with ability to achieve targets in a fast paced consumer based environment. Outgoing team player with strong interpersonal and communication skills, with vast travel experience ranging from Australia to the US. Keen to find a challenging position with an innovative company that offers opportunities for career development and advancement.

WORK EXPERIENCE

February 2016 – May 2016: SouthWestern (Bord Gáis), Little Island, Co. Cork

Internal Sales Agent (Outbound)

Duties and responsibilities:

Customer retentions: Cold calling existing customers via automatic dialler. Retain existing customers through contract renewals. Offering customers a freeze on rates of gas and electricity. Achieve monthly targets being set. Liaising with managers and external hierarchy to effectively boost customer base. Cross-selling by moving existing gas customers over to electricity.

January 2015 – January 2016: TechMahindra, IDA Business Park, Co. Waterford

Internal Sales Agent (Outbound and Inbound)

Duties and responsibilities:

Customer Service & Upgrades Upgrading customer handsets and recording all data through CRM system. Troubleshooting issues with customers’ handsets and resolving them via online

software updates or replacement and repair solutions. Handling conflicts with customers who feel let down and retaining their business. Up-selling customers to higher margin products or cross-selling to fit their needs. Liaising with numerous departments to ensure all company values are adhered to. Attending corporate training events and gaining understanding of specific products. Negotiating B2B broadband and phone contracts for multiple handsets and devices

across different locations within Ireland.

November 2014 – December 2014: Harvey Norman, Waterford Retail Park, Co. Waterford

Computer Sales

Duties and responsibilities:

 Direct Selling

Pushing sales of laptops and tablets throughout busy Christmas period. Hitting and exceeding sales targets by up-selling antivirus and add-ons. Ability to explain in layman’s terms specification of products to customers. Working in photo lab to help colleagues deal with high volume of customers. Assisting customers at the photo kiosk with printing photos. Completing sales, invoices, end of day till cashing.

September 2012 – August 2013: Dealz, Lisduggan Shopping Centre, Co. Waterford

Duty Manager (Full-Time Work Placement)

Duties and responsibilities:

 Management Delegating daily duties to 6 staff members as per managers request Assisting the manager with roistering, timekeeping, staff interviews. Monitoring all stock levels and daily orders, generating PO’s, invoicing suppliers and

reporting sales & margins daily. Random till check procedures, safe counts and till balancing at close of business. Arranging lock up and closing at night and ensuring safe collections are monitored. Dealing with customer issues, complaints and returns in a professional manner. Producing end of day figures through office systems and reporting to management. Meeting with other duty managers each quarter for Dealz Ireland for networking and

comparing the overall Ireland sales targets.

Summer 2000 – 2005: Coláiste na Rinne, Ring, Co. Waterford – Serving Food

2006 – 2007 - : Mill Restaruant, Dungarvan, Co Waterford – Kitchen Hand

EDUCATION

2012 – 2014 Waterford Institute of TechnologyBSc in Retail ManagementReceived 2.2 degree in June 2014

Waterford Institute of Technology2010 – 2012 Higher Certificate in Business, Economics and Accounting

Received Merit in June 2012

ACHIEVEMENTS

2011 - Outstanding Academic Achievement Award, Waterford Institute of Technology. 2013 – Willy Fanning Bursary Award in Retail Management 2010 – FETAC Level 5 in Business Administration 2015 - Member of Winning Team for Outstanding Customer Service (Tech Mahindra) Full Driving Licence

HOBBIES AND INTERESTS

Technology and computers – Ps4 gaming, computer applications. Sport: Swimming, Yoga, gym, general fitness

Travel: 2 years working holiday in Australia Reading

REFEREES

Referees available upon request