RESUME Thomas Conley

Mobile: 0431 002 860 Email : Thomas.Conley1993@gmail.com

Career Objective

My career objective is to find a stable long-term position, which is secure, and enables the opportunity to build a career that will help me grow, learn and develop new skills, and demonstrate my acquired skills and abilities. Within the field of Support, Advisory, Justice and Leadership.

Employment History - (Hospitality/Customer Service & Management)

Dec 2015 - Present

Sept – Oct 2015

Feb 2014 – May 2015

March – May 2014

March 2014

Jan 2011 - Aug 2012

ECHO Australia Inc. – Head OfficeCustomer Service Officer – (Disability Employment Services)

Administration/reception duties, manage challenging and diverse clients, updating and monitoring job board and activities board, create/update client resumes.

The ARTEL Restaurant, Cocktail Lounge and GalleryAssistant Restaurant Manager (2IC) / Duty Manager

Ensuring the operations of the restaurant run smoothly and efficiently, facilitate training, recruitment, supervising staff, leadership and coordination skills, dealing with conflict, resolutions in conflict situations.

Oak On Unley – CaféFood and Beverage Attendant – (Barista)

Senior Barista, shift leader, customer service, stock control and staff training.

Tara International Cuisine RestaurantFront of House Manager

Duty Manager, staff training, stock control, recruitment, restaurant management duties, leadership and coordination skills, dealing with conflict and resolutions between customers and staff.

Exclusive Piano Group Store Facilitator / Site Manager and Sales

Site Manager, oversee complaints and facilitate resolutions, store improvements, contracts, and staff management.

KFCSenior Crew Member

Customer service leader, team member trainer, back and front of house duties.

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Education History2016 - Present

2014

2009 - 2012

Navitas College of Public Safety (NCPS)Bachelor of Criminology and Justice (BCJ)

EQUALS International Training CollegeCertificate III in Hospitality

Edward John Eyre High School, - South Australian Certificate of Education (SACE)Student Representative Council (SRC)School Governing Council (SGC)

Certificates of Achievement /Attendance and Professional Development Working with Children Check (WWC) - (Victoria) – (2016 – 2021) Australian Federal Police Clearance – Working with Vulnerable. – (2016) Certificate in Work Safety in Construction - OH&S (White Card) (Eclipse Vale Pty. Ltd.) – (2016) Certificate in Hygiene for Food Handlers (Hospitality Institute of Australasia) – (2016) Protecting Children - Mandate Reporting Certificate (Education and Training) – (2016) Certificate in Managing Performance (Fair Work Ombudsman) – (2016) Certificate in Difficult Conversations – Managers Course (Fair Work Ombudsman) – (2016) Certificate in Hiring New Employees (Fair Work Ombudsman) – (2016) Certificate in Responsible Service of Alcohol (RSA) – Victoria – (2016) National Police Check Certificate – (2016) Certificate III in Hospitality (Equals International Training College) – (2014) Certificate in Professional Supervisor (Hospitality Institute of Australasia) – (2014) Certificate in Espresso Professional (Barista) - (Lavazza) - (2014) Certificate in Family-Well Being program (Family & Crisis Support) – Plaza Youth Centre - (2011) Certificate in Youth Leadership, Stage 1 – Corporal – St John Ambulance Australia - (2011) Certificate in Public Relations - St John Ambulance Australia - (2010)

Community and Voluntary InvolvementLGBTIQ – Support & Protection – (2015 – Current) Senior Manager / Organisation Director VAC (Victorian Aids Council) – (2016 – Current) Community Support and Volunteer DriverMeals on Wheels - (2015) Client Services – Volunteer (Branch Coordinator & Committee Member) Australian Defence Force - Navy Cadets - (2008 - 2015) Unit Support - Leading Navy Member Plaza Youth Centre - (2008-2012) Youth Say – Committee Youth Member – Leader, Youth Action Committee (YAC) – Youth Member and Aboriginal

Youth Action Committee (AYAC) The Salvation Army - (2007-2010) Member of Salvation Army / Ministry Team and Junior Soldier - Gold LevelSt John Ambulance Australia – (2006 – 2012) Corporal (Youth Development Leader / Team Leader) and Senior First Aider – First Response RefereesReferences will be provided upon request.

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