the ux no-one wants to have (ux australia 2016)
TRANSCRIPT
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The UX no-one
wants to have Louise Bassett
Neighbourhood Justice Centre
Jessica Enders Formulate Information Design
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If you or someone close to you has experienced family violence, you may find some parts of this presentation distressing.
Warning
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!"""1800RESPECT (1800 737 732)
@ 1800respect.org.au
!"""Lifeline 13 11 14
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Introduction
3 things
Outputs and outcomes
Effective user research in challenging contexts!
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Who we are
Family violence
The project
Introduction
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neighbourhoodjustice.vic.gov.au
The NJC
Active in thecommunity
The NJCCourt
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Who we are
Family violence
The project
Introduction
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Family member or partner,
current or ex
Pattern of control, coercion or harm
Dominate or manipulate your
behaviour
Physical, sexual, emotional, psychological, financial, economic, technological, threatening
Impact also on children and animals
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In Australia on average at least one woman per week
is killed by a
partner or former partner Source: Australian Institute of Criminology (2015)
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Who we are
Family violence
The project
Introduction
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FVIO1 September 2011 Page 1 of 12
The information in this form assists the Court Registrar to prepare your application for an intervention order.
Answers to questions marked with ! will not be included in the Application for an Intervention order that will be given to the respondent
Please specify application sought
Summons for a family violence intervention order
Warrant for a family violence intervention order
Summons and interim family violence intervention order Court reference no.
Date of hearing
APPLICANT (To be completed by person making application on behalf of the Affected Family Member)
Family name
Given name
Title Dr Mr Ms Mrs Miss Other
(Select the appropriate title)
Current address
Do you wish to disclose this address?
Yes No
Phone numbers Home
Work
Mobile
Date of birth
Police Registered No
Phone
Fax
The Applicant is: a police officer
an affected family member an adult (over 18) with the written consent of an affected family
member a parent of an affected family member who is a child a person with the written consent of a parent of the child an affected family member of or about the age of 14 years with
leave of the court the guardian of an affected family member a person who seeks to make the application with the leave of the
court
Form FVIO1
INFORMATION FOR APPLICATION FOR AN INTERVENTION ORDER
Family Violence Protection Act 2008 Sections 42-47 & 49- 51
Magistrates Court of Victoria
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Who we are
Family violence
The project
Introduction
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Introduction
3 things
Outputs and outcomes
Effective user research in challenging contexts!
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1. Effort2. Trust3. Respect
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1. Effort2. Trust3. Respect
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Doing your own recruitment is tough
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To get theright participants
you have to be flexible
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It took 5 weeks to achieve 6-8 interviews from 28 potentials
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3 people of Aboriginal and Torres Strait Islander origin
4 people with a disability 1 male
Highest education from Year 6 to Bachelor Degree
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1. Effort2. Trust3. Respect
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People in the community trust the NJC
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Poster
16% potentialsfrom Facebook post
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Have you applied for or received a
in the last 12 months?
FAMILY VIOLENCE INTERVENTION ORDER
Help usHelp youHave a confidential chat to help us improve the process, and receive a $90 gift card.
Interested?Contact Jessica Enders
1300 85 44 11
27% potentials
from posters
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NJC partners
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53% potentialsfrom partners
FVIO Research for Neighbourhood Justice Centre
Referrer sign-up sheet Questions? Call Jessica Enders on 1300 85 44 11 or
email [email protected]
Name Can be just a first name
Phone number or email address Mobile phone preferred, email OK
Preferred contact time Day of the week, date and/or time of day
Whether its OK to leave a phone message Yes No Not applicable
Referrer name and organisation If applicable
Comments optional
Email to [email protected].
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Participants sense of safety and securitywere paramount
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If they wanted, participants could
refer to the Respondent as
Mr Dickhead
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1. Effort2. Trust3. Respect
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A decent incentive shows you respect participants time
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Be empathetic and validating
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Recognise participants have experienced trauma
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Participating in research can have a beneficial effect
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Introduction
3 things
Outputs and outcomes
Effective user research in challenging contexts!
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A form can be long if it matches user expectations
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Ive almost given up
on delivering written reports
Nick Bowmast bowmast.com @bowmast
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bit.ly/Visualising
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2 further sites Service design
State-wide!
vic.gov.au/publicsectorinnovation www.rcfv.com.au
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With effort, trust and respect
you can do effective user research
in challenging contexts
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Louise Bassett Neighbourhood Just ice Centre
[email protected]@NJC_Coll ingwood
Jessica Enders Formulate Informat ion Design
@formulate
Thank you1800respect.org.au 1800 RESPECT