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Customer First The Service Orientation Buyer Service Agreement Short Sale Facilitation Seller Service Agreement

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The Service Orientation. Buyer Service Agreement. Seller Service Agreement. Short Sale Facilitation. Customer First. Our Chief Economic Denominator. Revenue. Production. Volume. Satisfaction. Customer Excitement. Achieving Customer Excitement. Customer Excitement. Seller. Realtor. - PowerPoint PPT Presentation

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Page 1: The Service Orientation

Customer First

The Service Orientation

Buyer ServiceAgreement

Short SaleFacilitation

Seller ServiceAgreement

http://www.m62.net/
Page 2: The Service Orientation

Customer First Associate

Our Chief Economic DenominatorRevenue

Production Volume SatisfactionCustomer Excitement

Page 3: The Service Orientation

Customer First Associate

Achieving Customer Excitement

Effort

Seller

Realtor

ServiceContract

CustomerExcitement

Page 4: The Service Orientation

Hierarchy of Consumer Engagement

A successfully closed transaction

90% or better satisfaction rating

A letter of personal reference

A sincere appreciative hug

HousewarmingParty!!!

Customer First Associate

http://www.m62.net/
Page 5: The Service Orientation

A successfully closed transaction

90% or better satisfaction rating

A letter of personal reference

A sincere appreciative

hug

HouseWarmingParty!!!

http://www.m62.net/
Page 6: The Service Orientation

Client Client

Client

The Customer Excitement Multiplier

http://www.m62.net/
Page 7: The Service Orientation

m62 visualcommunications

Traditional Real Estate Agent

ProspectingFor New

Business

Current Clients100Workload %

80

60

40

20

Customer First Associate

Page 8: The Service Orientation

m62 visualcommunications

Customer First Real Estate Professional

ServiceExisting Customer

Base

New Business

100Workload %

80

60

40

20

Customer First Associate

Page 9: The Service Orientation

Customer First Associate


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