the secret to cloud hr success. happy apps

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NGA Human Resources confidential. All rights reserved. In this webinar we identify the growing demand for cloud based HR services and the challenge of managing and maintaining this. We provide an understanding of the longer-term impact of maintaining cloud applications and the why application maintenance is so critical for business success. The Secret to Cloud HR Success? Happy Apps! Recorded Webinar

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NGA Human Resources confidential. All rights reserved.

In this webinar we identify the growing demand for cloud

based HR services and the challenge of managing and

maintaining this. We provide an understanding of the

longer-term impact of maintaining cloud applications and

the why application maintenance is so critical for

business success.

The Secret toCloud HR Success? Happy Apps!

Recorded Webinar

NGA Human Resources confidential. All rights reserved.

Welcome

Raul Camacho

Cloud Application Services

Global Director

Pete Tiliakos

Principal Analyst

2

NGA Human Resources confidential. All rights reserved.

The HR Application Landscape is Evolving

3

NGA Human Resources confidential. All rights reserved.

5 Big Challenges That Companies Face With Application Management

4

Talent

Compliance

Adoption

Integration

Speed of

Innovation

© 2017 by NelsonHall.

[email protected] Proprietary – Not for distribution without permission

Adoption of cloud HR platforms continues to drive market growth for cloud based HR services

8%

44%

14%

35%

Cloud HR Market Share by Service Type

Consulting

Implementation

AMS

BPaaS

• The global cloud based HR services market is estimated to be $15.2bn in 2016 – growing at ~6.3% CAAGR to over $20.6bn by 2021

• Implementation accounts for the largest portion at ~44%

• AMS services is seeing highest growth rate at ~11.7% CAAGR –nearly double all other services

© 2017 by NelsonHall.

[email protected] Proprietary – Not for distribution without permission

The need for a more “future proof”, SaaS based HR platform is pressing, and for many organizations its the kernel for achieving the HR transformation desired

HR operating model transformation

• Catalyst for standardization of HR processes across business lines

• Single, global HCM platform providing access to real-time HR data

• Enhanced employee experience and engagement features

Improved cost structure & efficiencies

• Lower, more predictable cost to operate

• Costs shift to subscription based (OPEX) vs. large investment (CAPEX)

Flexibility and scalability

• Rapid deployment and ROI realization

• Automated upgrades

• Ease of adding modules

Key Drivers for Cloud HCM Adoption

© 2017 by NelsonHall.

[email protected] Proprietary – Not for distribution without permission

Top drivers for cloud based HR services arrangements include:

Cloud Based HR BPaaS Drivers

1. Streamline and standardize existing HR processes to a more manageable model

2. Allows HR to return focus to strategic business initiatives 3. Improved user experience4. Improved compliance and risk management5. Lack of time, skills, or expertise to operate internally in a HR cloud

environment6. Agility/ability to support a mobile workforce7. Data-driven decision-making through embedded analytics8. Provides a SaaS based subscription cost model for predictable HR

operating costs

© 2017 by NelsonHall.

[email protected] Proprietary – Not for distribution without permission

As cloud based HR platform adoption has grown, early adopters and new buyers are seeking support to optimize their investment, but most lack the skill to do so in house

✓ Cloud HCM buyers need to optimize configuration of cloud systems to achieve the full value of their investment, and maintain peak performance

✓ Cloud technology is far more dynamic and “intelligent” than its legacy predecessors, leading organizations to the realization that they lack the skill and resources internally to maintain cloud systems properly

✓ Supporting a cloud system, (most likely) isn’t core to their business and is best left to providers with proven experience in implementing, optimizing and maintaining a more

TREND

Application management services (AMS) is the highest growing cloud HR service line at ~11.7% CAAGR – nearly double all other cloud services

As a result…

• Cloud AMS has become a leading gateway service for HR BPaaS providers

• 70% of vendors offer AMS as a standalone service

• 40% of vendors offer AMS to support multiple platforms

DRIVER

© 2017 by NelsonHall.

[email protected] Proprietary – Not for distribution without permission

NelsonHall: Cloud Based HR Services NEAT (SuccessFactors)

NGA Human Resources confidential. All rights reserved.

“If you want to achieve the real value of cloud,

you need to take advantage of the continuous

innovation that it offers.”

Why Application Maintenance is Critical For Business Success

10

Quality of user and system support

Internal Drivers

End user satisfaction, improved employee productivity

Reliable & standardized

processes, policies &

procedures

Skilled

resources,

pool of

experts

Key metrics

&

SLA’s

Business applications performance

Business performance cost effective transparent predictable

Multi-skilled

team,

HR & IT

experience

Guaranteed

legislative

compliance

NGA Human Resources confidential. All rights reserved. 11

In A Digital World

Every Minute Counts For Your

Business!

When you are not maximizing innovation and

new features, you are missing out on

opportunities for efficiency improvement

across your HR process landscape.

Maximum application performance requires

life-long maintenance.

Copyright NGA Human Resources. All rights reserved. 12

Get The Most Out of Your HR Services In The Cloud

1Ensure adequate

room for change

management

2Know how to

handle complex

integrations

3 Establish proper

roles and ensure

system security

4Focus on

improving end

user adoption

5Have the skills

to ensure

compliance

Copyright NGA Human Resources. All rights reserved.

NGA Cloud AMS Service Capabilities

13

Application

Management

Services

Release Management

• Management, Implementation

and Testing of New Releases

and Enhancements

• Refresh Management

• Yearly Roadmap plan

Application Maintenance

• Corrective, Adaptive and Preventive

• All Configuration; Provisioning, XML,

Advanced Reporting Tools, Boomi, HCI

• ITIL Processes Framework

Configuration Changes

• Catalogue of pre-priced

Change Requests

• Ad-hoc Change Requests

Security Management

• Management of Application

Security

• Role Based Permissions

Business Continuity Management

• Continuity Planning and Disaster

Recovery Support in line with

approved plans

Documentation Maintenance

• Technical & configuration document updates

Processing Support

• Support and Management

of Automated Processes

• Execution of agreed mass

data updates

• Execution of agreed

routine reports

Integration and Performance Monitor

• Monitoring and Troubleshooting Data

mapping and 3rd party integration issues

• Web Performance Monitoring and

Reporting

User Support

• Technical and Operational

Support

• Navigation Support

Automation

SLA

commitmentCompliance

Application

Management

Services

Copyright NGA Human Resources. All rights reserved.

Full Featured vs Lightweight

Our proposal is based on a holistic and flexible approach:

14

Full Featured Contract

Expert Allocation

Application Management Services (AMS) including SLA, penalties, responsibility matrix, with full statement of work definition.

Application Management Services (AMS) lightweight pay per use entry point contract, including certified resources under best commercial effort policy to fit all budgets.

Copyright NGA Human Resources. All rights reserved. 15

Life After Go-Live!

“Happy Apps are the success of your digital journey it’s all about how you handle your HR apps. Make sure you get the strategy right – it will help you to manage complexity and minimize business risks and reduce costs”

Raul Camacho

Director Cloud Support Services,

NGA Human Resources

NGA Human Resources confidential. All rights reserved.

International Reinsurance Group Produces Costs Saving of 30%

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With ~ 1,100 employees operating

in 13 countries, this company

needed to upgrade its existing

legacy SAP HR system and

harmonize its mix of payroll

systems globally.

• Implementation of SuccessFactors Employee Central and Core

HR processes, including Employee Central Payroll, Talent

Management, time-off, and timesheets

• Additional integration consulting services

• Application management services for the SuccessFactors suite and integration ongoing maintenance

S

O

L

U

T

I

O

N

• Replaced the legacy on-premise HR system with a cloud based

SuccessFactors HCM platform globally

• Consolidated and upgraded payroll technology globally

• Achieved 30% savings on annual hosting and application

maintenance cost

R

E

S

U

L

T

S

NGA Human Resources confidential. All rights reserved.

International Industrial Cabling Group Improves Business Processes

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With ~ 26,000 employees

operating in 30 countries, this

company needed to harmonize HR

processes across divisions and

countries, move to a single source

of truth for HR, remove double

data entry and resolve integration

into a unique HR platform for all

employees, with an end-to-end

support experience.

• Implementation of SuccessFactors for Core HR and Talent

Management including Recruitment and Performance and Goals

• Change Management for employee adoption

• Data integration between local payroll and all HR legacy systems

• Application Management Services for the full SuccessFactors suite

including integration, release management and ongoing change

management

• XtendHR Apps deployed for case management

S

O

L

U

T

I

O

N

• One fully integrated HR support experience to better serve HR

strategy, HR business and focus on HR processes

• Benefit from ongoing alignment and optimization of all major HR

processes

• Facilitate global/local reporting and enable accurate HR data

collection and monitoring

• Business management recognition for the quality of the services

delivered by HR

R

E

S

U

L

T

S

NGA Human Resources confidential. All rights reserved.

International Industrial Group Harmonizes Global Support Processes

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With ~ 80,000 employees operating

in 70 countries, this company

needed to harmonize their global

support processes including

release management for Employee

Central, case tools, and guaranteed

Service Levels. Real-time

monitoring and timely responses.

• Application management services including application support and

enhancement services

• Use of standardized HR processes, tools, and metrics

• Tailored services aligned to master service agreements and

governance

• NGA XtendHR Case Management Central SAP Cloud Platform

extension

S

O

L

U

T

I

O

N

• Transition activities completed on time

• Steady state phase according to SLA’s

• Increased employee adoption based on continuous enhancement

of localized platform functionality and training

• Integrations working

• All in the same platform

• HR Global support model optimization

R

E

S

U

L

T

S

Copyright NGA Human Resources. All rights reserved.

Flexible and Extensible Application Management Services for Your Unique Business Needs

Start where you want

Extend where you need

Core HR

Recruiting

Performance

Learning

Onboarding

Analytics

Compensation

<your extensions and new apps here>

Payroll

Succession

<your analytics and reports here>

<your integrations here>

19

Copyright NGA Human Resources. All rights reserved.

Find Out More

The 5 Most Overlooked Elements when Managing HR in the Cloud

Download:

http://resources.ngahr.com/

5-most-overlooked-

elements-when-managing-

hr-cloud

Learn more, visit: http://resources.ngahr.com

Application Management Services for Workday

Download the brochure:

http://resources.ngahr.com/application-

management-services-workday

Application Management Services for SuccessFactors

Download the brochure:

http://resources.ngahr.com/cloud-application-

management-successfactors

NelsonHall NEAT Report Cloud-Based HR Services SAP SuccessFactorsDownload: http://resources.ngahr.com/nelsonhall-neat-report-cloud-based-hr-services-sap-successfactors