The Real Impact of Mobility on Your Business Applications

The Real Impact of Mobility on Your Business ApplicationsHead of Mobility Experts @ OutSystemsRben Gonalves

Hi and welcome to the NextStep Benelux!Hope that you had a good snack and that youre ready for impact analysis!

My name is Ruben Gonalves and I work as the team leader of the Mobile Services @ OutSystems.1

Who am I?Rben Gonalves

Working @ OutSystems since 2009Expert @ OutSystems since 2012Experienced in B2E and B2C mobile appsHead of Mobility Experts @ OutSystems

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Mobile = Huge opportunityHow many of you do NOT own a smartphone?

Have you used your smartphone for work?

Have you wished that more company apps were mobile ready?Why? Lets see one of the 2757 statistics..or NOT!

As all of you that are here know, Mobile is a huge opportunity, but why?.Lets instead create our own pool.3

Usage patterns

Although our pool expresses the importance of going mobile, it is not enough for enterprises.So lets identify what are the top vectors for companies to go mobile.4

Enabling the systems to overcome the last 20 mbetween the real world and the systems

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Have the system moreaware of the user and provide just in time andlocation information

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Allow people to take action at anytime anywhere making business more efficient

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Capture data in evercloser format to whichdata is generatedallowing users to bemore productive andless prone to errors

Capture real world

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Capture real world

Real life examplesMade with OutSystems Platform

Now thatve seen what are the main vectors causing enterprises to go mobile, lets see some real examples made with OutSystems Platform10

UK Non-ProfitOffers expert guidance, personal support and robust defense in addressing medical and dental-legal issues, complaints and claims

Provides legal assistance to patients11

UK Non-ProfitB2E

UK Non-ProfitB2EInstant issue reportIssue status pushed to usersInstant feedback from users

Outside the OfficeCapture real worldLocation SpecificReach people

UK Non-Profit95% reduction in duplicate issues87% reduction in contacts for querying about an issueReal-time community impact of an issue

The real Business impact

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Liberty SegurosLiberty Seguros is a leading insurance company in Portugal and part of the Boston-based Liberty Mutual Group.www.libertyseguros.pt

Liberty seguros insurance company operating in Portugal.15

Liberty Connect

B2B

One of the applications that they have built with OutSystems Platform, and by the way they are true enthusiasts of the Platform, was Liberty Connect.This B2B app, Business to Business, and was created aiming their insurance agents.It enables the agents to get out of their office and look for customers, instead of just waiting for them to get in, allows also to quickly do insurances simulations in the several branches right in front of the prospect/client, and if the prospect/client has already a proposal from another company, it allows the agents to quickly take a picture to the proposal and send a discount request authorization to Liberty, which will be immediate analyzed and approved or not.16

Liberty ConnectB2B

Insurance agents can go after their clientsApprovals for discounts can be obtained on spotCaptures proposals and signature Outside the OfficeCapture real worldLocation SpecificReach people

One of the applications that they have built with OutSystems Platform, and by the way they are true enthusiasts of the Platform, was Liberty Connect.This B2B app, Business to Business, and was created aiming their insurance agents.It enables the agents to get out of their office and look for customers, instead of just waiting for them to get in, allows also to quickly do insurances simulations in the several branches right in front of the prospect/client, and if the prospect/client has already a proposal from another company, it allows the agents to quickly take a picture to the proposal and send a discount request authorization to Liberty, which will be immediate analyzed and approved or not.17

Liberty ConnectInstant insurance simulationBetter retention (+30%) and increase of new clients (+2.3%)More agents selling Liberty insuranceThe real Business impact

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Dubai CourtsDubai Courts institution is aiming to achieving justice in society through accuracy and speed in the settlement of cases.www.dubaicourts.gov.ae

Smart Petitions

B2C

This application aims to help citizens to quickly solve their petitions, without having to lose time to go to the court it self.All of the intervenient are notified to when they need to take action in particular case, allowing for the cases to run much more smoothly.Since were this application is about justice, of course we couldnt be missing the signature part and photo of documents and ids.20

Lawyers can submit petitions at their customers houseJudges can make decisionCaptures documents and signatures

Smart PetitionsB2COutside the OfficeCapture real worldLocation SpecificReach people

This application aims to help citizens to quickly solve their petitions, without having to lose time to go to the court it self.All of the intervenient are notified to when they need to take action in particular case, allowing for the cases to run much more smoothly.Since were this application is about justice, of course we couldnt be missing the signature part and photo of documents and ids.21

Smart PetitionsRe-engineered and improved processes~50% of petitions solved electronically (1st month)Public recognition: elected Project of the YearThe real Business impact

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EstafetaLeading Mexican shipping company that operates in the Americaswww.estafeta.com

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EstafetaB2E

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EstafetaB2E

EstafetaB2EOutside the OfficeCapture real worldLocation SpecificReach people

Instant deliveries updatesAlerts driver about the proximity of the destinationIntegrates with hi-speed barcode scannerCaptures signatures

EstafetaThe real Business impact

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ANAANA Aeroportos de Portugal is the Airport Authority of Portugal. The authority manages 9 airports.www.ana.pt

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Runway Inspections

B2E

This application was created specifically to the employees responsible for doing the runways and airports inspections.So whenever and employee notices problem is able to report it by taking a picture to it and the gps position is automatically obtained.29

Runway Inspections

B2EOutside the OfficeCapture real worldLocation SpecificReach people

Instant issue reportingClose-by issues alertCaptures photos and videos

This application was created specifically to the employees responsible for doing the runways and airports inspections.So whenever and employee notices problem is able to report it by taking a picture to it and the gps position is automatically obtained.30

Runway InspectionsEasier to go through the checklistReal timeNo DuplicatesNo Paper

The real Business impact

New modules are coming 31

Just another exampleDisruption does not comes from technology itself but in how it is applied

UBERUber is connecting riders to drivers through its app, opening up more possibilities for riders and more business for drivers.www.uber.com

UBER

B2C

This application is fantastic in the way it revolutionized the transport industry.By enabling the drivers and the passengers to have an even more direct relationship. Among the huge number of features, this app enables both customers and drivers to be pushed information and allowing them to get to know each other location.Another cool feature is actually the credit card reader add-on that is used, that performs OCR on the card.34

UBER

B2COutside the OfficeCapture real worldLocation SpecificReach people

Ask for a car anywhere Instant location informationEasy communicationCredit card reader

This application is fantastic in the way it revolutionized the transport industry.By enabling the drivers and the passengers to have an even more direct relationship. Among the huge number of features, this app enables both customers and drivers to be pushed information and allowing them to get to know each other location.Another cool feature is actually the credit card reader add-on that is used, that performs OCR on the card.35

UBERCompletely disruptive to marketFrom 0 to $40 billion in 6 yearsThe real Business impact

New modules are coming 36

Recap

Capture real world

Usage patternsUK non-ProfitLiberty ConnectSmart PetitionsEstafetaRunway InspectionsUBEROutside the OfficeLocation SpecificReach PeopleCapture Real WorldB2EB2BB2CB2EB2EB2C

https://www.enterpriseirregulars.com/74514/biggest-benefits-mobile-enterprise-applications/http://digitalworkplacegroup.com/2014/04/08/10-advantages-enterprise-mobility-frontline-workers/http://www.slideshare.net/digitalinsurance/forrester-mobile-mind-shift-infographic

4squarehttps://play.google.com/store/apps/details?id=com.joelapenna.foursquaredhttps://itunes.apple.com/us/app/foursquare-find-places-to/id306934924?mt=8

Tinder - http://www.businessofapps.com/tinder-mobile-app-statistics-and-revenue/https://play.google.com/store/apps/details?id=com.tinderhttps://itunes.apple.com/us/app/tinder/id547702041?mt=8&ign-mpt=uo%3D6

Hotel tonighthttps://itunes.apple.com/us/app/hotel-tonight/id407690035https://play.google.com/store/apps/details?id=com.hoteltonight.android.prod

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Business impactEnables business to go where business occursThe real Business impactis not to be taken lightly!

Business impactEnables business to go where business occursGenerates new business opportunitiesThe real Business impactis not to be taken lightly!

Business impactEnables business to go where business occursGenerates new business opportunitiesEnables real-time action and reactionThe real Business impactis not to be taken lightly!

Business impactEnables business to go where business occursGenerates new business opportunitiesEnables real-time action and reactionEnables engagement and that generates businessThe real Business impactis not to be taken lightly!

Business impactEnables business to go where business occursGenerates new business opportunitiesEnables real-time action and reactionEnables engagement and that generates businessDemands efficient processesThe real Business impactis not to be taken lightly!

Thank you